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About beige

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  1. We haven't used any wheel cleaner, she only has 3k on the clock and its garaged. We don't live near the coast either. I have a 3 year old cee'd with 63k on the clock, used everyday of the week, not stored in the garage and my alloys have no corrosion. The dealership is basically saying it is up to KIA and their policy is any curb damage = no replacement even if there is a defect.
  2. Hi My partner recently noticed corrosion around the centre on both of her front wheels and also on the outer edge on the drivers side. Unfortunately it looks like there is also curb damage on the driver side wheel (image attached). The manufacturer will only replace the nearside wheel even though both have an obvious manufacturing defect. Would she have any recourse against the manufacturer and/or dealership for the replacement of the driver side wheel? The vehicle is under 1 year old.
  3. Do you mean after 6 months? As this would be up to the buyer to prove the fault?
  4. I’ve noticed a few retailers now including them in their terms of service. Seems a very anti-consumer practice.
  5. Out of interest, what is the legal standing of these “Inspection Fees” if a retailer decides an item is not faulty?
  6. Yeah I’m not going to lose sleep from not getting the postage refunded. Bit disappointed they messed around at first. I have bought quite a bit from them in the past but this experience is a little off putting!
  7. The seller has replied refusing refund and requesting inspection fee: 02/01/2018 12:08 pm Hi Thank you for your patience in this matter with regards to our Christmas opening times. The Drone Doctor engineers have now tested this wand and found that it works properly. They can find no fault whatsoever. They also highlighted scratches on the product and supplied photos. I have attached those photos herewith. Our terms and conditions state that products returned as faulty, which have no fault, are liable to a fee to cover the engineer's wasted time. ('Where items are returned as faulty and no fault is found by FirstPersonView.co.uk a charge of £19.99 plus return postage is payable to cover the engineer's time.'). Please click here to pay the £19.99 and choose your preferred postage option and we will get this item sent back to you today All the best “ I have responded: “ Under the Consumer Rights Act 2015 I am requesting a full refund. The return for refund was requested within 14 days of receiving the item. Is firstpersonview.co.uk denying a refund for this purchase?“ Seller has now issued a partial refund of £33. The original item cost £39.54 including postage and VAT.
  8. Thank you for clarifying this.
  9. dx100uk thank you for your help. This is the reply I received earlier today when submitting proof of postage and requesting timescale on refund: "We return to work on 2nd January. I will have an engineer test the return as soon as we possibly can as soon as they are back. (If the item is being returned as a change of mind then it needs to be tested to make sure it works, is in perfect condition, has all of the packaging, etc. If it being returned as faulty then it needs to be tested to make sure it has a fault and be repaired). We will get this done for you as soon as possible."
  10. I ordered the item 3rd Dec Received: 7th December Contacted Seller with fault: 8th December - told to contact manufacturer Contacted Manufacturer - 11th Dec - received reply 13th - Manufacturer stated faulty and offered return to themselves for repair. Requested return with retailer: 17th Dec Posted: 18th Dec Seller Received: 22nd
  11. Hi I recently returned an item to a small online retailer due to the item being faulty/ incompatible with another item it was designed for. I made it clear in their support ticket that I wished to return the item for a full refund. Their support rep responded with "If the item is faulty we will replace it for you from our stock." The attitude of the customer service rep and part of their Terms of Service has me concerned: "Where items are returned as faulty and no fault is found by [RETAILER] a charge of £19.99 plus return postage is payable to cover the engineer's time." Also the return document sent for me to include with the item had the following paragraph: "Nb. Returns which are tested and found to be without fault, or where damage is found to have been caused by misuse, are liable to a £19.99 engineer's fee, plus return postage. By returning goods to us you are confirming that you understand and accept this." I left this unsigned. The item was returned in its original packaging. Would the seller have any recourse the levy a "engineer's fee" if they find no fault? If the item was returned fixed/replaced against my instructions what would be my next option (payment was through paypal)? Thank you in advance.
  12. I have contacted the Finance company informing them Arnold Clark has stated they are refunding and sending a cheque. The customer service rep is having to liaise with his manager and I've yet to have their response. Shouldn't Arnold Clark be returning this to the finance company and re-writing the agreement?
  13. Arnold Clark has been in contact and have agreed to cancel and refund the cost of the Service Plan. Thank you all for your help and advice.
  14. It is troubling. It's not looking like this will be easy to get cancelled.
  15. Citizen's Advice Advised me not to contact Arnold Clark regarding this any further as any action they take could be seen as "good will" and I would have no recourse if they didn't follow through. I have been told to Contact the finance company. Which I now have and things get even more difficult. The service plan is on the invoice from Arnold Clark but it isn't listed as a financed item on the agreement the finance company received. The lady at the Finance Company has requested for Arnold Clark to contact them regarding the matter. I am going to call Citizen's Advice again tomorrow before proceeding further.
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