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  1. I moved from Economy Energy just over a month ago , and was expecting a rebate of around £250, I know it is protected and secure , but how long should I expect to wait for my money to be refunded now they have ceased trading
  2. Having some issues with Flow Energy currently that I need some advice on. Basically I switched to them via the compare the market website in July 2016, but in November / December 2017 they contacted me to tell me I'd not been paying them enough via Direct Debit, and unbeknownst to me the bill had risen to about £1100. I admitted the fact I hadn't really looked at my bill, and hadn't submitted enough meter readings. But I challenged them on the fact my direct debit was clearly too low, and that they were also aware of the national average (As they had used this as an example to me to dem
  3. Hi, I received another claim form on Friday from Moriarty Law for a debt related to a Spark Energy account. I'll post the full details tomorrow as I forgot to bring the claim form with me to work today. I have no recollection of ever being with Spark Energy, and the amount Moriarty are claiming is about £300. Coincidentally, on Saturday I also received a letter from Moriarty Law informing me that I will receive court papers shortly, and that they would like to still resolve this amicably. Firstly, I will complete the AOS online tomorrow defending all - I j
  4. Can anyone give me some advice on how to deal with a new contract I've been spoofed into by Select Energy with NPower. I recently moved into a new shop premises and unfortunately before the process was entirely complete, the agent died so I had no knowledge of who the energy supplier was. I was in the process of trying to find out when I received a phone call from someone who gave me the impression that they were from NPower and that they were my energy supplier. I was relieved initially because I'd been struggling to find out who the supplier was and he told me that until
  5. were do we stand. Moved out of old property 1st Oct 2019 and EON informed prior to this. We have an online chat log of a live chat with EON to confirm that we will not be charged after this period and final bill will be produced in 48 hours great. Now then 147 days or 3528 hours later we are still waiting for the final bill. We are now getting calls and text from old landlord about this as a new tenant has just moved in ( we moved across the road ) and is having trouble getting new supplier for energy we presume. we have complained since Nov. and get loads of excuses from you
  6. I was sent a demand by email from Octopus for over £500, immediate payment, which they say is what I owed to Iresa, I've no idea who octopus are bit they're quoting ofgem and all sorts, they reduced it to £400 when I queried it, they are saying I was underpaying Iresa! What's going on? Octopus have threatened me with collection agency already! I had a DD taken out of my bank yesterday to IresaOctopus for the usual monthly payment I was making to Iresa, should I cancel this DD? I know I need to check back and see exactly how much I've paid to Iresa, I
  7. More than half of British households are set to see an increase in the cost of energy in April after the regulator, Ofgem, raised price caps. Ofgem sets maximum prices that can be charged for gas and electricity to those who have not switched suppliers and are on default tariffs. The new cap could see these households typically pay an extra £117 a year. The regulator is allowing suppliers to cover the higher costs they face on the wholesale market. "We can assure these customers that they remain protected from being overcharged for their energy and that these increases are only due
  8. We are on pay as you go both gas and electric and until the meters packed up electric on 31st Dec and then the gas on monday. everything was ok. the electric meter packing up left us with no electric at all and because EE were having their break they thought it would be a good idea not to have an emergency number.. I ended up speaking to SSE who came out 30 mins later to check the power into the house as they said just in case its a fault their side. it wasn't, it was a faulty meter, SSE electrician got authority to bypass meter. we then spent from 2nd jan to Tuesday
  9. not even sure what this relates to but they have been trying for ages and not even sure if this belongs to me.....do I need to worry about it? edfenrgy_Redacted.pdf
  10. can bes take over a residential property electric supply as they only do commercial electricity I need to no as been miss sold a contract please help the last few days have been hell bes utilities phoned me saying they were acting on behalf of my hopefully soon to be landlord no lease signed I have ended up in a contract some how I have been bullied and feel forced into this contract really not sure wat to do as I don't have a lease yet or permission to change the electricity supplier still they say I cant get out of it they say they are goin
  11. Hello, When moving into a property that already has Gas and Electric Prepayment Energy Meters / key "topped up installed. Can anyone advise how you would go about getting these removed so normal meters can be installed? Will the Energy company that you choose to go with on a price comparison fit new meters? And would this be free? Thanks
  12. Hi everyone I've been contacted to by a company trying to get me to sign up to bes energy. Now initially due to rushing about trying to get the shop ready for opening. I've gone through the process of starting the verbal contract. I'm normally quite a savvy person and can sniff out these [problem]s a mile off. But due to me just wanting them to get off the phone I've missed this one. The woman got have way through the verbal contract at which point I thought something wasn't quite right and questioned her on the fact that if I terminated I'd be left with a 6 month charge. At this sta
  13. Are they represented on this forum ? Web site rubbish , unable to message , unable to alter DD payment date after they have altered it for the second time . they ignore posted meter readings and phone for readings to be taken there and then , bit difficult when you are driving ! Not had a proper bill since I signed up last year , not had an update as what options are with them now a year has almost passed . Think I will be moving on
  14. I was a dual fuel energy customer of Future energy, joined them in August of 2016 I provided them with accurate usage figures for the previous twelve months and they set my monthly direct debit figure. Service wise it was poor from the outset their web site never functioned, just constant messages saying they were working on it and the service would be available soon. Unable to access bills on-line I was reliant on paper billing and in May 2017 even this stopped! I telephone Future on numerous occasions to express my concern that I was not receiving bills and
  15. Hello everyone What an absolute brilliant forum this is - so much information and can also be a little overwhelming, well for me anyway. I have a question about SARs with Energy companies if I may, well I guess it applies to any SAR but mine is with an Energy company. Q- if i raise a SAR they have to give all the information they hold about me - this i understand. BUT does this include any discussion the company has with its legal people be they in house or an external 3rd party, where I am mentioned? Hoping for an easy to understand answer! Best BH
  16. Hi all, I'll soon be moving home into a new 3 bedroom place 4 miles away. Anyway, I want to get everything set up in advance so that I can look for the good deals. I've been having a look online and checking out what quotes I can get for gas & electricity, but the range seems to be pretty huge. If anyone has any good suggestions, let me know please! Cheers, OhhEnnEmm.
  17. Victory for consumers as cap on energy tariffs to become law READ MORE HERE: https://www.gov.uk/government/news/victory-for-consumers-as-cap-on-energy-tariffs-to-become-law
  18. EDF Energy is upping electricity prices by 2.7%, hitting about 1.3 million customers in the pocket. The company said the rise would add about £16 a year to dual fuel households. Gas prices remain unchanged, it said. As a result, typical dual-fuel customers will see their bill rise by 1.4%, or £16 a year, bringing the typical annual bill to £1,158 a year. The move comes just two days after British Gas became the first of the so-called Big 6 energy providers to break ranks and increase tariffs. https://uk.yahoo.com/finance/news/1-3m-edf-energy-customers-hit-2-7-rise-electrici
  19. Hi all, we were Future Energy customers, before they folded last year. Shortly before the collapse, they fitted our home with smart meters. Now I was never happy with the gas meter and how it didn't fit in the existing box, resulting in the lid being left unlocked and open (see photos). Now we have been moved over to a new supplier (Green Star Energy), I am wondering whether they are liable for rectifying the problem? If not, who is? Thanks,
  20. Hello...Had gas/electric supplied by Flow Energy until 6th May 2017 before switching to another company. Final bill issued by Flow Energy 13th June 2017 - advised they would take final d/d 14 days later. Have now received a letter on 2/5/18 from Allied Credit International Ltd from Glasgow stating that the amount is due. (Also, letter dated 23/4/18 but not received until 2/5/18). Have checked bank thoroughly and Flow Energy never took the final direct debit as they said they would at end of June 2017. Also never received any communication at any point from Flow Energy since that e
  21. New proposals to help vulnerable people benefit from cheaper energy READ MORE HERE: https://www.gov.uk/government/news/new-proposals-to-help-vulnerable-people-benefit-from-cheaper-energy
  22. Towards the end of April 2017, an agent working on behalf of Green Star Energy knocked at my elderly parents' door in order to sell their services and make them switch energy providers. My father, who answered the door, advised that he would be interested in finding out more and was advised that information would be sent to his address. This was the last he heard until he received a letter from his current energy provider EON around two weeks afterwards, advising his energy services would be moving to a new provider. He immediately called EON, as he didn't know who the purported new
  23. Hello I’ve been a customer of Iresa (Energy supplies) for over a year and never had a problem until the beginning of the year. My account has always been in credit of between £50-60 plus I always submit meter readings online when requested. I had an email 3 wks ago stating as my account was in Debit balance Iresa would request a one off payment from my bank on the 31st Jan. Logged onto my account and noted that the account was in £1351 debit. Iresa had generated an invoice for this amount and applied it to my account. I’ve since cancelled my DD informed Iresa
  24. Hello, New member, first post. Have any other businesses users used a Utility Broker/consultant before and found things to be not quite as honest as they should have been? In particular, has anybody found that they claim a secret commission that affects your unit price, and feel they mis-sold a long term contract on way higher rates than they expected to pay? I am, speaking to a law firm about this as we speak, and it would be beneficial if I could pass on a few details of some other people from businesses that they could take a testimony from which they say would he
  25. They have decide to jack their prices up as from 12 October increasing bills by best part of 50%. Unit rate per kWh goes from 8.998p to 16.580p.
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