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  1. Hi, I received another claim form on Friday from Moriarty Law for a debt related to a Spark Energy account. I'll post the full details tomorrow as I forgot to bring the claim form with me to work today. I have no recollection of ever being with Spark Energy, and the amount Moriarty are claiming is about £300. Coincidentally, on Saturday I also received a letter from Moriarty Law informing me that I will receive court papers shortly, and that they would like to still resolve this amicably. Firstly, I will complete the AOS online tomorrow defending all - I j
  2. I received a letter from Spark Energy yesterday, addressed to 'The Occupier', welcoming me to them as my new supplier. Goes on to say that "As instructed by your letting agent on your behalf, we've been appointed as the gas and electricity supplier to your property". But I don't have a letting agent/landlord, I own the property! I was the tenant, but I bought it from the landlord two months ago. My landlord used a local letting agency, and during our tenancy they've been taken over by Countrywide. It's obvious what has happened - Countrywide have an agreement with Spark to refer as m
  3. Hello I have got a debt with Spark for £1110.10, I have been passed over to Zinc I emailed them and offered to pay £5 per month, they agreed to this and said they would get in touch with Spark to see if I could pay this rate for the next 24 months rather than the usual 12. whilst still awaiting an answer to this and a date to start paying the £5 I got a phonecall from BW Legal who said they were dealing with this and wanted to go through income/expenditure, I asked them to ring during my dinner hour, they didn't, I rang them and they s
  4. Hiya, we moved into our current rented property in October 2015 and were told that Spark energy are the gas and electric suppliers. Ever since then they have sent us a monthly bill of which we've always paid. This morning we received a bill for 315.64 for electric and gas, 288 of that just electric, upon ringing them up we were told it's because all our previous bills were estimated and we should have been giving monthly meter readings (of which we were NEVER told) and that we have to pay that plus any future bills (set up a dd for a minimum of 150 a month)
  5. Ofgem has ordered Spark Energy to pay £250,000 to Citizens Advice for 14 breaches of relevant conditions and requirements. These include: Refusing to allow customers to switch. Switching other customers without their knowledge Billing errors Failing to refund customers in credit Failing to notify customers of increases failure to provide accurate direct debit calculations. failure to deal with complaints properly Spark Energy are so bad they make Npower look almost professional http://www.bbc.co.uk/news/uk-scotland-scotland-business-31490466 Notice o
  6. Shortly before Christmas I found that I had a huge credit balance with my energy supplier, Spark Energy I contacted them for a refund of £1000 (which still left me with a fairly hefty credit balance, but having been stung in the past I would rather be cautious about it at least until the summer months). Their refund process takes a ludicrous 28 working days to complete, i am due to receive my refund some time next week. I received an email yesterday advising that they have had to reduce the refund amount to £720 "due to some incorrect meter readings which have
  7. Just moved into my own house and the electric and gas are provided by spark energy. I have never heard of this company, are they any good?
  8. Hi everyone, I was wondering whether you could help me with something that has been troubling me recently. I moved into a new flat in January 2011 and immediately wanted to change energy providers as we were with Spark, and I had been warned against them by my landlord. The flat was shared between 3 relative strangers who split the bills - however I dealt with the energy company. I called them and requested a final bill shortly after moving in. After many phone calls they sent us one weeks later - to the sum total of £0.00. We didn't take any action. About 10 months
  9. Hey all, This is my first post although I have used the site before (lurking in the shadows) for advice on a lot of different things and now I have a query that I can't find an answer to without asking it myself! I moved into a property back in the end of September 2012 & unfortunately I've been having a lot of trouble with Spark energy. I have contacted them on many occasions as I was trying to receive a final bill in order so that I could switch to another supplier. I've now finally managed to receive a bill from them, however the problem I have is the fact it
  10. While at Uni I rented a flat for 6 months, the provider who was in the flat was Spark Energy, I never got around to getting my own provider and stuck with them. I called and asked them a few times to put in a prepaid meter but they never did, while waiting on these meters they never asked for payment, but I didnt want to set up a direct debit until they gave me a meter. They did post bills which i called them about, they were using estimates, I'm pretty sure just what the previous occupants were using. The previous occupants was a couple and their child wher
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