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sparkeyrjp

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sparkeyrjp last won the day on August 11 2017

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About sparkeyrjp

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  1. EEs own web site gives all the links above , and gives an assurance credits are secure and will be repaid in full BY OVO I assume, Do you think I should start nagging them ?
  2. Update My daughter has been in an electronic black hole since Christmas due to a virus/Trojan, even though she had full protection , seems Yahoo suspended her email account , then sent unlock codes to the suspended account !! beggars belief . Due to this she has not received any replies from the courts or Ofcom Progress so far The court confirmed the correct address was in use , the address she has lived at all the time this has been going on , now an issue with The Post Office , as well as BT Or someone is telling porkies regarding any letters “sent “ We now have the information from Ofcom , it seems her complaint was lost , but now is found . Ofcom do not directly deal with complaints , so have referred us to the Communication Ombudsman service We now have a link to the service , and she is now creating an account to start the process of putting the clock back on the complaint , which hopefully will be upheld . If so ,I presume the next step will be to apply for a set side of the judgment , but I will await your advice Thanks so far
  3. I am in a slightly different situation . My contract with EE finished in November 18 , so I , with the help of Meerkats and other sites found my best deal was with EDF , so transferred . Therefore I have been with my new supplier for about 2 months .and I will not need to be transferred to a holding company. Looking at my account on the hopeless EE web site ( been under construction for 2 years ) I appear to be in credit by about £250 for electricity and around £50/60 Debit for gas . It will be interesting if they try to send a bill for the debit , whilst hanging on to the credit ! think they may be unlucky in expecting me to pay I have the feeling this is going to be a long haul sorting it out .
  4. I moved from Economy Energy just over a month ago , and was expecting a rebate of around £250, I know it is protected and secure , but how long should I expect to wait for my money to be refunded now they have ceased trading
  5. Court has been trying to call her to give details of address on record , due to her being at work she keeps missing answering , she will eventually speak to the court as her work place closes Wednesday for Christmas break , the court previously advised her to call Lowell to put action on hold , this she did , withholding her number , so keeping them at bay , so breathing space and less stress . she has also sent an email ( from a seperate spam receiving account ) them telling them the same ,
  6. Because my Daughter works in a special need school she has limited time to make phone calls , so was unable to contact the court today as the line was continually engaged so at present she has not got the precise address they have in file for her , they did however ask her to confirm her address when she made the enquiry , and it appeared to tie up with what was on file . Nevertheless , she will persist in calling the court to be sure the address was exactly correct
  7. Sorry ,of course, I will get her to call court today ,and get that info ,brain fade
  8. The court did not send a scan or PDF of the claim , just the claim , I have taken out ref numbers and amounts , this is what she received ++++++++++++++++++=+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please see your case details below as requested. Claimant: LOWELL PORTFOLIO I LTD Claimant solicitor: LOWELL SOLICITORS LIMITED (7411) Telephone: 0113 3353339 Reference: XXXXXXXXXX Judgment amount:£XXX Particulars of claim: 1) THE DEFENDANT ENTERED INTO AN AGREEMENT WITH BT PLC UNDER ACCOUNT REFERENCE XXXXXXXXX ('THE AGREEMENT'). 2) THE DEFENDANT FAILED TO MAINTAIN THE REQUIRED PAYMENTS AND THE SERVICE WAS TERMINATED. 3) THE AGREEMENT WAS LATER ASSIGNED TO THE CLAIMANT ON 27/03/2017 AND NOTICE GIVEN TO THE DEFENDANT. 4) DESPITE REPEATED REQUESTS FOR PAYMENT, THE SUM OF £XXXXX REMAINS DUE AND OUTSTANDING. AND THE CLAIMANT CLAIMS A) THE SAID SUM OF £XXXXX B) INTEREST PURSUANT TO S69 COUNTY COURTS ACT 1984 AT THE RATE OF 8% PER ANNUM FROM THE DATE OF ASSIGNMENT TO THE DATE OF ISSUE, ACCRUING AT A DAILY RATE OF £0.048, BUT LIMITED TO ONE YEAR, BEING £17.67 C) COSTS +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ The facts of the claim are totally incorrect she/we cancelled the contract within the 14 day cooling off period , BT would not accept this hence OFCOM was involved and that is where it hit the buffers and remained I will repeat once again , NO COMMUNICATION WAS RECEIVED FROM ANY OF THE PARTIES INVOLVED untill the hand delivered letter Should have said , no communication was received after the deadlock letter mentioned earlier in thread
  9. As you might understand i am concerned Lowell will turn up and strip her of what little possessions most of which we have bought for her , btw she is a single mother with a son with ADHD and is struggling to make ends meet
  10. How do we keep lowell at bay whilst this process is ongoing ? Should she also ask for an application to have the judgment set aside ?
  11. Too right I am confused , so Lowell would have bought the debt without knowing the back story ? If this is the case , will challenging the Lowell action be a problem ? Not knowing OFCOM rules , can BT circumvent the process by selling the alleged debt ?
  12. Thanks for that , she will follow advice to the letter !!( well not a letter Although not a member of this forum , I have linked it to her , so she can follow , Donation in the post
  13. Firstly , she has been at the same address all the time The latest communication was a deadlock letter from BT June 2016 ,following 3 letters and 5 telephone conversations referred to above , the deadlock letter which totally misrepresented the facts leading to deadlock , ignoring the simple maths , that it would be impossible to download the amount of data in the time scale , and rejecting the calculation of a “cooling off period” being from the start of service , insisting it was when the hub was delivered We rejected the deadlock letter and asked for it to be re written , properly representing the dispute .this was 10 June 2016 . Also we said we would escalate to a complaint against BT with OFCOM , which we did , My daughter periodically call OFCOM to enquire the progress of the complaint , and the answer was always the same , still under investigation . My daughter is adamant that she has since , not received ANY communication either BT as LBA , Courts , or Lowell until the above delivered by hand . Mondays task is to contact Northants Court so get the suggested details sent, and to ask to have the case reheard and check that they have the correct address and details , OFCOM to see if the investigation ever reached a conclusion , and finally to tell Lowell that she is going to ask for the case to be reheard so she can defend it , and call off the dogs
  14. Excuse my lack of computer knowledge , I know I have to creat a pdf of the redacted document , how ? She has been at the same address since this affair started
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