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  1. Hello, When moving into a property that already has Gas and Electric Prepayment Energy Meters / key "topped up installed. Can anyone advise how you would go about getting these removed so normal meters can be installed? Will the Energy company that you choose to go with on a price comparison fit new meters? And would this be free? Thanks
  2. Hi all, we were Future Energy customers, before they folded last year. Shortly before the collapse, they fitted our home with smart meters. Now I was never happy with the gas meter and how it didn't fit in the existing box, resulting in the lid being left unlocked and open (see photos). Now we have been moved over to a new supplier (Green Star Energy), I am wondering whether they are liable for rectifying the problem? If not, who is? Thanks,
  3. Hi and thank you for taking the time to read my post, I believe I may have an issue with my Landlord supplied electricity. I am posting here in the hope that you kind folk may give me advice on my maths, assumptions and possible action, The situation: I live in a building that is subdivided into 9 self-contained flats. The Landlord is responsible for paying the electricity bill for the whole building, there is a regular usage meter on the outside that records the usage for the whole building. The Landlord has installed payment meters into each flat, in order to credit these meters we ha
  4. This article is from the Telegraph so the link may not work. http://www.telegraph.co.uk/news/2017/05/05/millions-smart-meters-may-need-replacing-due-blunder/
  5. Selling?they should be fitted free I'd be getting them done Best thing I ever did last year
  6. hi does anyone know much about this, how does it work re switching. apparently some suppliers may or may not accommodate? have read that such (econ 7) meters wld be treated as one and the same re invoicing even though there are 2 meters with different MPAN's. ie one supply charge (not one for each meter), and one rate, for both as if one meter. but, one supplier says that each meter will attract its own supply/standing charge? anyone any info. thanks.
  7. Elderly parents cold called by British Gas and talked into having Smart Meters fitted with the promise that they could then choose to have free energy either on Saturday or Sunday. Meters duly fitted, told by engineer to call to pick their day, only then are they told they can't have the free energy until they set up an online account. Had they been told that from the outset they wouldn't have bothered as they don't have wifi, don't trust online stuff and are probably beyond learning how to do it now anyway. BG have given them £30 for their failure to mention the online requirement, but
  8. I moved into a new rental property 5 weeks ago. When I moved in I realised it was a pre-pay meter. I hadn't had one before and immediately called to ask to change to a DD account. I was told I would have to wait a month then have a credit check and then if approved move off. I called today to start that process and whilst I was on the phone the customer service rep performed an Experian credit check and told me I failed and I could not apply again for another 60 days. I logged onto Experian to see my report which is a 989 score out of a possible 999 - an almost perfect excellent rating
  9. I have been with Scottish Power for many years. Four years ago I changed over to prepayment meters for gas and electricity. I always put credit on the meters at the end of the month when my pension came in. I always kept plenty of credit on the meters, usually around £80. I recently changed energy supplier to Economy Energy. I have just received a bill from Scottish Power for £500 for my gas supply since having the prepayment meter installed. I contacted Scottish Power and asked them how I could possibly owe this money. They said they had no record of me putting credit on my ga
  10. My wife arranged a direct debit with a utility company using my personal bank details without my knowledge. She must have done this over the phone using my debit card details. This eventually caused a debt that I wasn't aware of at the time. I have been landed with the debt despite me never having set up any direct debit with the utility company. Shouldn't my wife be liable or the utility company for taking direct debit instructions from a person other than the actual account holder? I think it's identity theft and I should not be held liable for the debt. I thought
  11. I just thought that I'd share that I've been with a company called Utilita for a year now and had their prepayment Smart Meter energy. From the get-go, I've had nothing but great service. The handiness of having an accurate (to the minute) update on what I'm using, how much I've used and how long I've got left before I need to top up has been immense. be warned they don't participate in warm home discount in all cases, but on that note, as the sales person told me that I would get it, they honoured that, apologised for the confusion and sent me a letter as proof of honouring the
  12. All, long story short...It looks like npower having been charging me for cubic meters of gas instead of cubic feet, since I joined them in Oct/Nov 2010. They have admitted this to me via telephone and on 7th August I raised a complaint with them. I checked in with them this morning and although it's now over their 4 week turnaround for complaints, all they can tell me is it should be concluded in the next 2 - 3 weeks. How long does it take to recalculate a bill ??? Am I right in saying that I can go to ofgem after 8 weeks to complain about their service? However, what
  13. Energy giants are set to use digital smart meters as a way to double the cost of power when families need it most — adding nearly £60 a year to the average bill. A Money Mail investigation has discovered Britain’s leading power firms are expected to introduce tariffs that charge more at peak times when they roll out new electronic meters which monitor how much energy you use by the second. It means electricity and gas used in the evenings could cost 99 per cent more than at other times — penalising everyone cooking family meals, watching popular TV shows and heating their h
  14. More than a million pre-payment gas customers have been overcharged because their meters are faulty, the industry has admitted. About 1.5 million meters have not been working properly since they were installed, some as long ago as 2007. The affected meters were set up incorrectly, meaning they miscalculate the price of gas and overcharge customers. Energy suppliers are contacting customers with the faulty meter settings to arrange a refund http://www.bbc.co.uk/news/business-30214471
  15. Received notification through the post today from my electricity supplier SSE informing me that I had been selected to be one of the first to have my meter replaced by a smart meter. This was despite me having informed them 18 months ago that under no circumstances would I entertain having one fitted. The publicity makes a lot of all the benefits to customers and suppliers, and used phrases such as the Government has said that ALL homes will be fitted with meters where possible by 2020. What was more concerning was that when I contacted the call centre listed to reaffirm my intention t
  16. Hi, I am wanting to change from using prepayment meters for my gas and electric and going onto DD. British Gas have done a credit check on me and it failed, he told me to maybe check with Expedia to see if my credit file is wrong. I know it's right as I have a couple of CCJs. Am I now stuck on prepayment meters for ever, I wouldn't mind but they were already in the house when I moved in and when I asked for them to be removed they said there was a charge for removing them. I refused to pay it as I never had them installed. Topping up my gas is costing me about £40 week
  17. This has been going on for 7 years apparently. Full story.... http://www.bbc.co.uk/news/business-30214471
  18. Smart meters widely used in Spain can be hacked to under-report energy use, security researchers have found. Poorly protected credentials inside the devices could let attackers take control over the gadgets, warn the researchers. The utility that deployed the meters is now improving the devices' security to help protect its network. The discovery comes as one security expert warns some terror groups may attack critical infrastructure systems. Many utility companies are installing smart meters to help customers monitor and manage their power use and help them
  19. Beleaguered energy customers face a £215 bill for the installation of smart meters that will only save them around 3 per cent on their average annual bill by 2030, according to the public spending watchdog. The Commons public accounts select committee estimated the smart meter rollout will cost £10.6 billion for the actual meters, with households forking out up to £11 running costs a year, plus the £215 cost of installing the meter. According to the committee, consumers will save just 2 per cent on an average annual bill of £1,328 until 2020, rising to £43 a year, or
  20. Thousands of SSE customers across the UK could be in line for a refund, after the energy supplier admitted there is a fault with some of its meters. As many as 16,000 customers on its Economy 10 (E10) tariff may have been overcharged for their electricity consumption for years. SSE has now vowed to get in touch with all customers who may have been affected to check their meters. If you have the fault, SSE will repair or replace the meter and recalculate your charges to make sure you are not out of pocket. The E10 tariff provides households with ten hours of off
  21. I currently have two prepayment meters with Southern Electric (gas/elec). As I seem to be paying over the odds compared to normal meters with direct debit (eg, paying 13.99p per unit for elec, and the gas has a daily standing charge), I'd like to come off these meters. SE have quoted me a total of £100 to change the meters, and mentioned I would first have to go through a credit check. Has anyone been able to get this fee waived by SE? I've heard other companies have offered to remove the units for free (as long as you stick to a contract).
  22. http://uk.finance.yahoo.com/news/meter-clocks-set-to-wrong-time-could-mean-millions-overpay-energy-bills-105148366.html
  23. http://www.consumeractiongroup.co.uk/forum/showthread.php?398052-Bailiff-Warrant-to-force-entry-amp-fit-prepayent-meters-searched-house-and-injured-animal&p=4302934#post4302934
  24. Hi guys, We're moving from a modern property to an older property without a water metre. We'd like to keep it that way but as I understand it, the water company can and most probably will, make us have a water meter when the account name is changed to ours. Are there any exceptions exclusions to this? and when we do change the account into our name, is there time limit for them to notify us that they'd like us to have a meter? As always, many thanks in advance
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