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  1. Sold house in December 2014, exchanged in early January 2015, spoke to EON, took meter reading and took photo of meter. Weirdly we had no bills from EON since 2006. Heard nothing. Today get letter from EON demanding £109.57. Turns out actual energy usage was £31.45. But that relates to a bill from October 30th 2015 to December 30th 2015 So somone else's bill They also claim that there's a £55 call out fee and a £10 extra fee. But refuse to provide an actual bill, and are stalling when I ask for a breakdown of the £109.57. Oddly the lack of bills fro
  2. we have always had pre-payment meters as they are easier to run being on a low income a year or so ago, could be longer, we had an eon smart meter put in for the electric, at the time we had the old style key that you had to take to a shop to top up, the key goes back into the meter and that tops it up so a smart meter was in, and we could "top up" online, pretty good. around two weeks ago the smart meter was just showing "000s" everywhere, for the time, and all readings over the last couple of months the eon website was really terrible to use too, payments were being ma
  3. were do we stand. Moved out of old property 1st Oct 2019 and EON informed prior to this. We have an online chat log of a live chat with EON to confirm that we will not be charged after this period and final bill will be produced in 48 hours great. Now then 147 days or 3528 hours later we are still waiting for the final bill. We are now getting calls and text from old landlord about this as a new tenant has just moved in ( we moved across the road ) and is having trouble getting new supplier for energy we presume. we have complained since Nov. and get loads of excuses from you
  4. My energy supplier is Eon Energy. They have been very aggressive to try to provide me a smart meter. They come and visit me and want to talk to me but they never make an appointment. They call me all the time. I am most upset that they also decided to get in touch with my psychiatrist. I have no idea how they even know the name of this person and the contact details. Needless to say that I am horrified. I have sent Eon Energy a SAR request but no reply at all. I have contacted them by sending them letters and complaining about their behaviour but no reply. I have chatted with them online
  5. Good morning, I have outstanding balance with EON for £624 and have done since 2016. I have always disputed this balance as it appeared far too high for 2 months bills where I was not living in the property due to renovations work. The last payment on the account was in September 2015. To cut a long story short, I was due to set up a payment plan with simply past due credit who put the account on hold after I questioned EON sharing 6 late payments on my account in 2016. EON refused to refuse the payment markers and I wrote to the past due credit in February 2018 again asking to set u
  6. I have received a notice of enforcement to my address for my stepdaughter, who is staying with us temporarily she owes eon just short of £1000 from her previous address, there are no dates on the notice about dates or when is it from . I am slightly concerned about bailiffs knocking on my door and trying to seize belongings i am also shocked by the enormous fees they add on at different stages. She is a jobless student at the moment , so has no way of paying this bill either. any advice please?
  7. Hi, some weeks ago a letter from Eon reached my address addressed to a person who does not live there and liver lived there in the last 5 years, and wasn't the person who lived here before we moved in. Thank you for switching to EON, please send us your meter reading so we can complete the switch. Thinking nothing of it, I binned the letter. After that more letters from eon arrived, addressed to the occupier. Most I binned some I opened. They seemed very genuine, in the line of You won 1 million pounds please send us your personal details and some money so w
  8. Hi there, looking for some advice on how best to handle this situation. We bought a new house, but rented it for 3 months prior to completion. We did not live in the house until the completion date, so the gas and electricity meters were started that day, with OVO energy, which was the same meter readings given by the previous owners, when they left. Unbeknown to me, the previous owner had given Eon (her supplier) my name and they have been contacting me to pay just over £300. I have spoken to EON on the telephone, to put them in the picture and have returned emails, but they
  9. Hi i have arrears on my gas and electric and failed to maintain previous agreements with them due to health reasons . They said they have been to court and will be fitting prepayment meters even though this is not what i want said it's too late to agree anything now that they can't give me a date when they'll come it'll be when ever they can, they won't give me a day. they were rather rude on the phone.
  10. I am hoping someone could offer some advice, it is a little complicated and will try my best to explain. I moved to an address in Jan 2009 and left April 2014, during that time I had EON energy. I have not used then since. I checked my credit files today (first time in years) and found it was showing three accounts from E-ON - two in default but settled, and one still running (ALL GREEN) 1. Public Utility from Eon Uk Plc (I) / XXXXXYYYY Account Opened June 2012 and closed October 2013. Its all green until October 2012 where it says I had (5) missed payments and then November
  11. Our first bill from eon after moving into our current home arrived after a few months and was for a total of £13. This was clearly incorrect and we called to query it. We were told it's right and to pay it. After a few more months of nothing we then received a bill for almost £1000! No explanation from eon. We contacted eon again and was told there had been an error and that this amount was correct and now due. We argued and stated that we had been contacting them prior to this to sort it but was assured all was ok. They then demanded immediate payment and I was t
  12. Eon sent my vulnerable relative £679.44 charge 19-5-17 for Western Distribution visiting Eon then sent an outstanding balance of £1,080.35 Eon have set the meter to take £5 a week towards the debt. Doubt the property has ever had a meter reading in the 27 months that the relative has been at the house. Relative is very challenging due to mental health and does not engage with anyone including mental health, gp, etc. Relative is often not at the property for more than a night due to a break in at the property at the end of last year, they have become too upset to
  13. Hello fellow CAGers, I'm trying to help my Uncle here. He received a notice to apply for a warrant with a £300 debt. However, he paid the debt in full 2 days before the hearing. EON went ahead with the hearing and got a warrant. Two days later they (or their agents) created huge panic with my Aunt and Nieces when they used a locksmith to break into the house to fit a prepayment meter. The meter is on the outside of the house and easily accessible so there was no reason to break in. (I understand they may want to inspect appliances). My question is what
  14. eon are using LCS ( debt collector) to chase for Limited company debt, company no longer trading - Dissolved in February 2016 eon have changed the name on correspondence from "XXX Limited co" to ( Directors name T/A XXX ) i wrote back to LCS stating LTD company is separate legal entity - and that they cannot simply assign the debt to the previous director. I also asked for copy of any agreements, signed documents, copies of any bills etc as i believe the bills will have xxx ltd ( Not TA) Is this Practice legal - surely there is an illegal re-assignment attempt here -
  15. Hi. I changed my supplier Eon to British Gas last year. This left me owing Eon £100. I arranged to pay this off monthly which I did until two months ago. When I logged into my account to pay the last final payment of £20. I found my account had been closed. ????? So I was unable to pay the final payment. Since then I have been receiving mysterious text messages on my mobile to urgently contact this company ( sorry can't remember name at the moment because I delete them) and withheld numbers on my landline. I can only presume this is a debt collector but I am not acknowledging them unti
  16. Why take any dispute to the Ombudsman , is it worth the trouble? For the 3 time of trying to post this reply but worth reading:- Rights of Entry (Gas and Electricity Boards) Act 1954, The Gas Safety (Rights of Entry) Regulations 1996 In a genuine dispute there are no rights of entry(i.e magistrates warrant issued), however I would also caution health and safety matters if its a gas leak. if electricity meter dispute The Electricity Act 1989, The Utilities Act 2000 Note schedule 7 of 1989 act and schedule 5 of 2000 Act, an electric meter cannot
  17. Afternoon everyone, I have an issue with Eon Energy. I checked my credit score as I'm about to apply for a mortgage and saw that I have 2 accounts with them. One current one which is up to date and in £250 credit, and one earlier one that has lots of irregular missed payments and is closed and marked as settled. See image... I've been over and over with them for weeks about this and they can't really explain it. They said at some point I switched providers and then came back. They also have no record of me being a client prior to 2013 yet they have been re
  18. I hope someone has some advice because I am at my wits end with Eon In 2012 I moved into a property contacted EON who set up a DD payment After 13 months we received a letter stating that our consumption had been underestimated and our DD would increase from £78.00 per month to £392.00 per month As you would do I contacted EON there are two adults in the property and there is no way we could afford this, the amount was to cover usage and ongoing consumption EON refused any offer of any payment less which went on for another few months and issued a deadlock letter Ev
  19. Hi all Apologies for the length and the sarcasm of this post but as in the title - this has been going on a long time and was on the phone for an hour to Eon today. We moved in to our 3 bed terraced in Nov 13 and kept with Eon as the supplier. The house has no gas but we noticed old storage heaters downstairs that I removed as I knew they were expensive to use (and in one case, broken anyway). As we have two meters, one that runs the heaters and the other runs all other services, I was under the impression that, when I asked them to, Eon would arrange the removal of one met
  20. Hi Malc, What is the cheapest tariff at EON, please? I find it so confusing... currently paying 13.25p per kWh plus 24.78 per day standing charge... My bills for a 2 bed bungalow are huge at £1,500 per year, despite having oil central heating. I am on means tested benefit and struggling. TB
  21. Can anyone help me out with some sanity checking? Based on meter readings, from 9th December to 4th March (86 days) I've used 8,601kWh of gas. 100kWh a day seems an awful lot to me given that the house hasn't felt particularly warm (albeit not particularly cold most of the time either). Since the last bill, I've managed to put 943kWh through the meter. 85kWh per day again seems quite high to me. It's a two bed mid terrace (circa 1910) that came in as a 'D' on the last EPC. Do these numbers seem reasonable to anyone? I never used anywhere near this much gas in the last house
  22. http://www.lbc.co.uk/eon-posts-7bn-loss-with-uk-profits-flat-126493 E.ON Posts €7bn Loss With UK Profits Flat Wednesday, 9th March 2016 09:09 The parent company of 'big six' energy firm E.ON says annual losses more than doubled to ?7bn (£5.4bn) in 2015 - with UK profits flat despite supply business earnings falling 9% to £267 The German company blamed an ?8.8bn writedown in the value of its loss-making power generation assets for the group's net loss and said that the spin-off of its oil and gas-fired power activities from its renewable energy division, completed in Janua
  23. Hello everybody I recently got into debt bother with EON . I spoke to them about my options with regards to my debt (installments, pre-payment etc). I indicated that I would prefer prepayment to manage my debts but then took my time getting back to them . Next I received a letter telling me that they were applying to the courts and had added £60.00. The court date was supposed to be 12th of November and I awaited this date so I could contest the fee (I had already told them that I wanted prepayment), they wrote to me shortly before telling me that the court h
  24. first I will describe the problem, I am paying for gas by prepayment meter , the prepayment screen on the meter is blank and it will not except payment by the card, the meter gas reading still works and there is gas supplied even without payment via the card, it's been like this for at least two years. I recently transferred to another supplier for both gas and electricity. I was sent a final estimated bill for nearly two and a half thousand pounds from my former supplier, assuming that I will have to pay them something my questions are: 1 can they calculate
  25. So I entered into a fixed 12 month contract with Eon in January this year, at a very reasonable £32.50 a month, all going swimmingly until yesterday when they emailed me to say that my direct debit would be increasing to £43 a month! Have just emailed them, and tweeted them, to say that there is absolutely no chance of paying this increase as I am on a fixed income, and their quote of £32.50 a month has been used in my budget each month, and there is zero wriggle room. I am hoping that they can continue to take £32.50 a month, like they agreed in January, or I shall pull the direct d
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