some weeks ago a letter from Eon reached my address addressed to a person who does not live there and liver lived there in the last 5 years, and wasn't the person who lived here before we moved in.
Thank you for switching to EON, please send us your meter reading so we can complete the switch.
Thinking nothing of it, I binned the letter.
After that more letters from eon arrived, addressed to the occupier.
Most I binned some I opened. They seemed very genuine, in the line of You won 1 million pounds please send us your personal details and some money so we can complete the transaction.
More recently they were actual bills, reminding me to send my meter reading to my supplier which is not EON.
It didn't work online. I tried it by phone and it didn't work. I called them on there service phone and the lady accepted my meter reading.
A week later and I still didn't get a bill. Checked online and my meter reading wasn't there.
Now I sent an e-mail to my supplier who confirmed that EON had falsely grabbed my account and switched it to them. (They still had all the data like meter point number and meter serial number because they were the supplier years ago before we switched to the new supplier).
I checked the old bills, and the previous account number was different to the account number used for the new bills.
I called EON and was put on hold most of the time for more than 10 minutes. Once I talked to someone, but I remember only because I didn't input the account number as asked. As soon as I gave him the account number I was put on hold.
A mail from my current supplier confirmed they are working on the issue to solve it and it can take 6 months.
Now letters from EON contain the bill for some time (£37), a threat of debt collectors, and threats of court orders, magistrates, warrants, etc.
I'm afraid one morning a whole terror group of the police will smash in windows and doors, killing my orchid, only to have a look at my meter.
When I checked the Internet, I found this practice of threatening The Occupier by utility companies is going on at least since 2004.
Is there any party or MP or court or judge willing to put a stop to this fraudulent behaviour? Put the CEO and her whole board of directors into prison and throw away the key, something along this line.
We had a similar issue with British Gas.
After moving in to a new property, someone knocked, asked for the meter reading, and a week later I got a letter from British gas congratulating me to switch to them.
Somehow I got the matter resolved in a very short time, probably involving trading standards, or calling BG and pulling the guy through the phone line. Can't remember.
But this seems to me endemic considering all the links found here and other forums, and the Internet at large.
Another question: If I go to court to stop the harassment by EON, how much would I need to pay to a lawyer?