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nottslad last won the day on October 26 2010

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  1. what a fantastic story. Not been on here much at all but this came up on my Twitter, pleased the CAG is still helping forum members
  2. Extra Energy wouldn't be able to close the account and transfer the supply to British Gas without receiving industry data flows transferring the supply. Could perhaps be that BG have got the wrong MPAN, therefore moving the op's supply. If they'd got the wrong mpan associated with the wrong address, the letters would go to the address of the supply they think they're taking
  3. best line of action here is to complain to BG that it's an erroneous transfer, they'll initiate the switch back and EE should put you on the previous tariff. It sounds as if it was too late for EE to stop the transfer if the final bill and charge had been applied
  4. I recognise writing that advice for the insolvency portal page 6 years ago Malc
  5. Good idea. It is very frustrating. Hopefully with the rollout of smart meters it should eventually be possible for them to switch the meter between credit and pre-pay which would make things a lot better for customers
  6. When i worked in servicing, eon's policy for tenants was that they'd have needed the account for a year, pass a credit check and pay £50 per meter fee. If I remember rightly if the property had lots of changes of tenant or the meter was fitted for debt recovery we didn't look favourably on that... Obviously I don't know what BG's policy is... Maybe a security deposit would persuade them? I wonder whether it might be worth you writing a letter of complaint and state the reason's you've quoted from USwitch an send a copy of the front page of your credit file with your excellent score?
  7. I think your next course of action is to write to the complaints team and tell them that a deemed contract exists in this instance as they were the existing supplier of the propety. Ofgem advice to suppliers states that deemed contracts should not be onerous and with fair terms and conditions. By incorrectly billing you as a business they are acting unfairly. Also, the delay caused by their error is leaving you out of pocket. Ask for a final response so that you can take this to the Ombudsman.
  8. It is legal what they're doing, and similar to credit cards and other financial products, each supplier will have their own criteria. I think you've got a couple of options - either find a supplier who will change them, wait the 60 days or if no supplier can guarantee to change them find a supplier who does smart prepayment meters, whih then gives you a choice of all of their tariffs
  9. yes, the delay was caused by protracted discussion with the government
  10. The national database XOServe, maintained by National Grid and used by all suppliers lists who the supplier is for every metering point on the grid (other than those maintained by Independent Gas Transporters. There's no paperwork involved
  11. I think it's a pretty solid case here - you haven't taken supply so they haven't supplied you with anything. There's some Ofgem guidance to suppliers on when a deemed contract exists - see https://www.ofgem.gov.uk/ofgem-publications/38477/guidance-deemed-contracts-standard-licence-condition-7.3-gas-and-electricity-supply-licences.pdf "1.3. A deemed contract relationship will normally exist in circumstances where any type of customer moves in to new premises, and starts to consume gas and/or electricity, without agreeing a contract with a supplier." Maybe print that and highlight it to them? Do let us know how you get on, sorry I wasn't able to provide the exact details last night - thanks Bazzas for that
  12. As there's been no consumption and there's no contract in place, the standing charges are un-enforcable. A deemed contract only comes in to force from the point at which you take supply. This is covered in the Utilities Act and Gas Act (can't remember the exact bit and not feeling well, but pointing this basic bit out should be enough)
  13. Is the eon account closed or still open? If it's a closed account and pre-dates the IVA, although not consulted as a creditor EON's insolvency team should be writing this off. If the account is still open, the best course of action would be to contact EON's insolvency team and ask them to close the account to the date of the IVA, submit a claim in the IVA and start a new account from the date of the IVA going forward
  14. Whilst they have no legal rights at this stage, a pre-disconnection visit indicates an intention to gain a warrant of entry to disconnect the supply or fit a prepayment meter. It'd be foolish to ignore this kind of action as clearly something has gone wrong
  15. I hear what you're saying but for every person who wants to hear more from energy suppliers there will be other customers who don't want to hear anything. I think most, if not all suppliers would show which tariff you're on when you log in to your account online, the info is on bills and also an annual statement now - these do include details of products that may be cheaper. As frustrating as it may seem, we must accept as consumers it's our responsibility to shop around for the best deal.
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