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spinningfish

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About spinningfish

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  1. Thanks guys. Should that make a difference to me, Andy, if I'm writing to them?
  2. Hi Guys Just a bit of good news! The RVC dropped the court claim and allowed me to pay just the amount originally owed. My phone records showed that I had called when stated and given my card details, so it was their error. Thank you so much for all the help. I will try and donate when I am able to.
  3. Hello all. Due to ill-health and being self-employed, I had to resort to getting a Sunny loan to make ends meet for a couple of months. All fine, but am back working so wanted to clear it in full, so called up yesterday asking for an Early Settlement Fee and was told I had to pay the full outstanding amount for the period of the loan. I thought that was odd, but paid it in full nonetheless. After a bit of research yesterday, I came across the Consumer Credit Act (Early Settlement) 2004, which in my feeble brain seems to purport that I shouldn't have been charged full whack to clear the loan and have had the future interest taken off. Or something... Would anybody be able to shed some light on that please? Many thanks in advance, as always!
  4. Thanks DX. I've just had the response from my email to the CEO. It's nonsense. See below: "Dear Mr …. I have been advised of your emails below and have been looking through your case file both with ourselves and our external debt collection agency to understand the timeline of events. I can see that we treated …. in September and October 2017 and received part payment from your insurance company in February 2018. At this point you would have been made aware from us and your insurance company that there was a shortfall. On the 14th March we received an email from you requesting a payment plan, we agreed that you could split the balance over 3 months starting on the 1st April. We received the first payment of £106.19 from you via bank transfer on the 9th April. On this date you were then sent a reminder letter of the outstanding balance to …….. No payment was received following this so you were then sent a pre-legal letter on the 8th May, giving you 7 days to pay before your case would then be referred to our external debt collection agency. On the 1st of June your case was referred to Legal Recoveries & Collection. I can see that the legal team spoke with you on the 2nd July where you advised that you were going to contact us as you had organised monthly payments. You then called and spoke to the Accounts team on the 31st October. You advised that you had previously called with your card details, I have looked through our phone records and am unable to find this call, would you be able to confirm which number you dialled in from and when? I would like to follow this up with the person who answered the call as we have no records of this on your account. I am aware that you offered to pay the balance of your account to us, however there are fees incurred by our legal team which means the Accounts team will advise that you would need to contact LRC to pay as they will need to calculate their charges. Once you have settled your account with LRC they will notify us and your case will be closed with no further action taken. We absolutely would want to avoid court action so if we can get this settled it would be best for both parties. I can arrange that you can call the Accounts team to pay. Please let me know if you would like me to arrange this and I will do so immediately. I hope this goes some way to explain the events that have taken place in the lead up to the legal team being involved. If you could confirm the details of the phone call you had with the Accounts team that would be great. Kind Regards, Victoria Forrester Customer Care Team Leader” Two pertinent points come out of this that don't make sense to me. According to the email, the payment plan was agreed 1st April, I made the first payment on the 9th April, yet they send me a pre-legal letter on the 8th of May? Hmmmm... Also, me calling them in July didn't happen. Categorically. They have also omitted the initial amount that I paid. Just re-read that the payment plan was set up for 14th March, with 1st payment at the beginning of April. I remember now that they didn't take it from the card so I paid it via bank transfer, assuming that there had been an error of some sort. Still odd to have a pre-legal letter shortly after if the agreed amount was paid.
  5. Thanks Guys I emailed the CEO on Monday appealing for common sense and again offering to pay the outstanding balance in full. He read the email on Monday afternoon, but hasn't replied as of yet.
  6. Hello all. My missus got a Parking Charge on the windscreen from UKPC for going over the time on her pay and display ticket. For a windscreen ticket (Notice To Driver) please answer the following questions.... 1 The date of infringement? 5th November 2018 2 Have you yet appealed to the parking company yet? [Y/N?] No have you received a Notice To Keeper? (NTK) Not Yet 5 Who is the parking company? UKPC 6. where exactly [Carpark name and town] did you park? Parkhouse Court, Tamblin Way, Hatfield, Herts. AL10 9QZ
  7. I spoke to a very nice lady yesterday, who advised that she could see the conversation whereby we agreed to pay by instalments but nothing after that. She also said that as the account was with LRC, that I would have to deal with them. I offered to pay RVC in full, btw. Yes, I've done AOS and defended. Huge shame.
  8. Hi DX. I haven't no. I think I will call them on Monday because somewhere along the line something has gone wrong. They do a fabulous job and they're certainly owed the money.
  9. Hi guys Sorry for the slow reply. The date is 18th October and it is from Northants. Unfortunately, Renegade, the instalments were agreed over the telephone. Thanks again
  10. Hello all I had my dog treated at the RVC in September of last year, which overall came to around £2,500 in total. I paid the initial £125 and the insurance covered the majority of it and paid that in February 2018, but there was £212 left for me to pay. This was not a problem, so I called to see if I could pay the balance by Direct Debit over a few months. I was advised they couldn't do a DD, but they would take my debit card details and they would debit a set amount every month. That was fine with me. I gave my card details and thought no more of it. I'd been away for half term, and have come home to a court summons! I've checked my bank and they haven't taken any money, as agreed! I can't believe it. I've received no correspondence from anyone, otherwise I would have sorted it. The RVC have put it through a company called Legal Recoveries & Collections Ltd. Here are the details Particulars of Claim The Claimant's claim is for Veterinary Services rendered by the Claimant to the Defendant as requested by the Defendant. Full particulars having been supplied prior to the commencement of proceedings. AND the Claimant claims; 1. Veterinary Services rendered - £212.37 2. and the Claimant also claims interest at 8% per annum persuant to Section 69 of the County Court Act 1984, namely £72.73 and continuing at a daily rate of £0.02572493 until Judgement or sooner payment. Then they have added £35 court fee and £50 legal representative costs, so the debt is now £370.10!! I know I should have probably noticed they weren't taking the money, but I also expected to hear something from someone to tell me to pay. I'm happy to pay what I owe, but would appreciate help on how to respond to this. Many thanks in advance.
  11. Thanks DX. If it was me, I would just ignore, but my parents are really worrying about it, so I have to resolve it one way or another.
  12. Towards the end of April 2017, an agent working on behalf of Green Star Energy knocked at my elderly parents' door in order to sell their services and make them switch energy providers. My father, who answered the door, advised that he would be interested in finding out more and was advised that information would be sent to his address. This was the last he heard until he received a letter from his current energy provider EON around two weeks afterwards, advising his energy services would be moving to a new provider. He immediately called EON, as he didn't know who the purported new energy provider was! EON advised him that it was Pioneer, who after a bit of Googling we found out to be Green Star Energy. Unfortunately EON said they could not reverse this, as my parents had not requested to leave EON, and they advised they would have to speak to Green Star. My father then called Green Star who advised that if he wished to 'change his mind' he would need to pay a penalty of £50! Just to clarify again, he at no point requested to join them! I intervened and wrote to CEO, Joanne Thornton, on 8th May 2017 and was responded to by someone from the Customer Services department stating they couldn’t find my parents account under their name and address. And this is where this saga begins… I responded immediately with my parents’ meter serial number and a different Customers Services agent responded two days later with the following email: “I can see from the account that the supply did switch over to Green Star Energy on the 10/05/2017, we have raised an erroneous transfer for both the gas and electricity to be returned back to Eon. This process can take up to 12 weeks to complete fully, once completed it will be as if the supply never left Eon and no billing will come from Green Star Energy. I would like to apologise for any inconvenience this may have caused yourself and Mr & Mrs Fish and we will correct this as quickly as possible.” Problem resolved. Or not… After 12 weeks, EON still didn’t have the account back. In fact by October of 2017 the account was still with Green Star and one of their guys came round to read the meter! At the end of October I sent another email trying to ascertain what the hell was going on and based on their own timescales, we shouldn’t still be in this position – especially as my parents did not sign up to be with them! Five weeks later(!), I got this reply: “I am sorry to hear that you have been dissatisfied with the service that we have provided. Here at Green Star Energy we aim to deliver an excellent customer experience and we are always disappointed when we fall short of this ideal. I have attempted to contact you on 01/12/2017 in regards to your open complaint with Green Star Energy. I can confirm that the discussed account has finally be Erroneously Transferred Back to the previous supplier and the account is no longer active I apologies this has taken longer then expected, I hope this conformation constitutes as a resolution to your complaint.” So, according to Green Star, EON have the account again. Now bear in mind that in Green Star’s original email to me they stated that, “This process can take up to 12 weeks to complete fully, once completed it will be as if the supply never left Eon and no billing will come from Green Star Energy.”, imagine my parent’s surprise when a demand dropped on their mat, from Green Star, asking for payment of £650! No prior bill, nothing. I’ve reached the end of my tether with this company. Please can anyone help me as to what my options are to resolve this once and for all? My parents didn’t even sign up with this company! It’s appalling, and they are elderly and do not need this stress. Many thanks in advance!
  13. Hello I took out a two year contract with EE, in September 2016, on their 4GEE Max Plan, for £45.99 per month. That plan was £5 per month more than the one below it, as it allowed you to use your call and data allowance whilst in the EU. Awesome! Except that when I took out the contract, I was unaware that everyone would be getting EU roaming within their price plans on the 15th June 2017! Called EE and basically it's hard cheese. The only thing they will do is move me to one of their new 4GEE Max Plans and have allowance calls in USA, Mexico, Australia and New Zealand for an additional £2 per month. Personally, I think it's a bit rough. In my eyes the contract has changed significantly and I'm not getting everything I was paying for. What does everyone else think?
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