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  1. Hi All Sorry BF for not replying sooner to your last response, not been well, i have today drafted another email to Livewell details below, any further thoughts before i send it or is it ok many thanks Lets May I point out that, you are completely wrong, as until the fault/faults have been identified it is the responsibility of Livewell to cover all associated costs in returning the scooter, this will include not only the courier charges/fees but any costs incurred in making it ready to send. You also state that It is not a case of being fair it is a case of Livewell standing up to their statutory obligations. As for Livewell collecting the scooter, I am more than happy for that, as the scooter has been faulty since October 2020 as first reported and as when the first set of replacement batteries. again I will need to arrange for the scooter to be packed accordingly, unless Livewell can arrange this, again there will be a charge for this as I will not be able to do this my self. The Consumer Rights Act 2015 tells me , I should not loose out financially as a result of the Breach of Contract and accordingly all costs of returning the item to Livewell should be met by Livewell I will give Livewell a until 12th August 2021 to contact me with the necessary arrangements to collect and reimburse myself for the costs incurred for the scooter and also for the cost of the packing of the scooter. Failure to make these arrangements will leave me, without further notice, but no choice to issue a County Court Claim for the scooter cost and all other costs incurred including the costs for storage of the scooter and packing box from that date . thank you for taking the time to act on this matter and I trust, we will get this sorted. yours faithfully
  2. Hi all I sent this to Livewell via their email address on 7th July got an auto response that said i would get a response in 4-6 hrs however it took a week to get to me via email this was their response that i got today any thoughts Many thanks lets
  3. Hi BF i have just received this email from Livewell ...my thought is just to reply with this here is their email The Manufacturer of the scooter is Drive Devilbliss and his is what is on the Livewell page 2017 – Livewell consolidated its supplier base to buy exclusively from Drive DeVilbiss, one of the world’s largest suppliers of mobility equipment. so not much chance of impartiality Hi Manxman I will be giving a couple of the local companies a shout and see what they say, cheers lets Cheers Lets cheers Lets
  4. Hi BF i have just received this email from Livewell ...my thought is just to reply with this here is their email cheers Lets
  5. Hi BF Many thanks for that, i have now sent it off recorded delivery so will see what happens. will keep you posted I am just doing the claim online and this is what I have put in the particulars of claim does it sound ok to you many thanks Lets
  6. Hi BF many thanks for that, i have now sent it off recorded delivery so will see what happens. will keep you posted cheers Lets
  7. Hi BF the first battery replacement took place in October 20, the battery leaflet which by the looks of it are missing instructions 1& 2, however they were sent via email on 12/1/21. they were provided after I had rang them saying the batteries had failed again i also explained that i hadn't actually used the scooter through December is there anything i need to add to my letter of claim many thanks Lets charger.pdf
  8. Hi BF No the information about the battery conditioning came on 31st January there was nothing on the website and nothing about it in the handbook, i did notice in the handbook it said could not use the scooter in the rain, which i didnt do, after all who wants to get wet for no reason. No the letter has not gone yet, just needed your input just in case i missed something many thanks Lets
  9. Hi BF many thanks for your help and information, i haven't been able to get an independent inspection as they want around £100 to do it, which we don't have spare. here is my adapted letter of claim i also sent the photos i had taken showing no rust and also where the scooter was kept i was told i would get a call back after their manager looked at the case again(which she reopened) and still no response. took me a while to get this sorted as i managed to sustained a bad knee injury many thanks Lets
  10. Hi Slick many thanks for you response I will be digesting the report more closely ( not easy with a knee the size of a rugby ball) actually got my full phone records to identify all the times I have phoned them... hi BF i will monitor closely and thank you again many thanks both cheers lets
  11. Hi All Last week I received an unexpected call from Livewell, she was returning my call from the week before, I explained to her what the situation was and didn't agree explaining where the scooter was kept and how was used when it was running. told her i had taken the head of the scooter and looked at the wiring and took pictures , she was adamant that they where standing by the report, i asked if i could have a copy of the report , the report is attached. I told her I will send the pictures I had taken to her ( just about to do) with me saying that she said that she will reopen the case, so will see what comes of that. before i send in the letter before claim kindly put together by BF (thank you ) cheers Lets scooter.pdf
  12. hi BF There should be some sort of seal under the control panel, sealing the buttons, key switch and speed control, however on the one that was is pictured there is just a blob of heatgun glue and not enough any proper sealing, as you will be able to see from the pics there is just surface rust on the bit where the handle bars attach to the main column cheers lets
  13. Good morning should I question the report, send my pictures, do a DSAR or just write a short letter stating i am seeking advice and that the issue isnt over thank you cheers Lets
  14. Hi Slick I was thinking of sending them the pictures i have taken to argue the points and also to formally reject the scooter and demand a full refund...whats your thoughts. cheers lets
  15. Hi BF Today I took a look at the battery connections and cannot see any rust as suggested, the head unit is the part where the key goes and the buttons and speed control sit, I also took this off today and there is a bit of surface rust but there is no sign of anything going down the shaft (steering handle etc) there is no sign of any water going down the cable as also suggested. Luckily i have my big old scooter to get me around, the smaller one was supposed to say in the car for shopping and the big battered one for walking the dog I have attached all the pics taken today in pdf form the last pic shows where the scooter is stored if not in the car Many thanks for your help and advice cheers Lets P.s many thanks for editing the original post scooter pics, forgot to attach them to post above scooter pics.pdf
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