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  1. So I take care of Gas/Electricity switching for my grandmother, so her account is linked to my e-mail address as I submit meter readings online for her and such since she's basically a technophobe for anything more than a TV, and when I checked my e-mails this morning I had one from EDF saying "Thanks for booking an appointment to have Smart Meters installed" I hadn't made any such appointment online, and my grandmother had made no such appointment on the phone either, so EDF had simply taken it upon themselves to book a Smart Meter installation for her in 2 weeks time. Fortunately I wa
  2. not even sure what this relates to but they have been trying for ages and not even sure if this belongs to me.....do I need to worry about it? edfenrgy_Redacted.pdf
  3. Had a letter this week, no date on it and it looks like it came with post, saying Grosvenor Services are applying to the magistrates court on 19th Sept for a warrant of entry to install a prepayment meter. We do owe EDF a fair whack. I will take the blame for most of it but it has to be said EDF have failed to respond to calls and requests from me when the DD originally failed. However, I am not disputing that we owe the money but need time to pay it. There is no way I want a pre-payment meter installed. I will be at best divorced and possibly dead if OH finds out (Sl
  4. First thing I've heard on this EDF account in quite some time, seems Lowell now have their grubby fingers on it! Received the attached two letters (in the same envelope) - one from EDF, the other from Lowell. Pretty standard looking letters. My gut tells me to ignore until such time as they send a Letter of Claim. If/when they do then put them to task in terms of following the pre-action protocols. Just wondered what the current thinking is in regards to engaging or not at this stage? My position is that I do not acknowledge the alleged debt and they will not be receivi
  5. EDF Energy is upping electricity prices by 2.7%, hitting about 1.3 million customers in the pocket. The company said the rise would add about £16 a year to dual fuel households. Gas prices remain unchanged, it said. As a result, typical dual-fuel customers will see their bill rise by 1.4%, or £16 a year, bringing the typical annual bill to £1,158 a year. The move comes just two days after British Gas became the first of the so-called Big 6 energy providers to break ranks and increase tariffs. https://uk.yahoo.com/finance/news/1-3m-edf-energy-customers-hit-2-7-rise-electrici
  6. Hi All I have now received 3 letters in the last two weeks for a small 'debt' by Lowell on behalf of EDF. This supposed debt (£71.15) on the letter for 'outstanding balance' states a date range between '22.5.13 to 4.6.15 ( this was the entire term of my account with EDF I believe.) These letters arrived out of the blue. The account for utilities at EDF which ended at April '15 I think judging by old emails I have. Ive had no letters or other communications from EDF in the last 5 years that Im aware of about this alleged debt. Surely this must be some kind of fishing trip?
  7. Hi, Some advice needed. In the Autumn 2010 me and my partner moved in to a new flat. Sorted out council tax, water etc straight away but ran in to problems when trying to get our gas and electricity sorted. Having found out EDF was the supplier for the previous tenant I made several 5-10 calls to EDF during the first months of moving in. For some reason they had no supply registered to our address and could not set anything up. Even when supplying them with the electricity meter number they stated that that meter had been turned off for two years. No luck with providing the
  8. We are being threatened with EDF getting a Warrant to disconnect us and wonder what the timeframe is for this, do they go to court, can we appear and appeal this decision as we are in a vulnerable position? ..serious financial issues over past few years, arrears in region of £5k! Emailed and been in contact with Exec complaints, they are hearing none of our problems and only want to execute the warrant. Have applied to EDF Energy Trust, but told to expect 6-12 weeks for processing, EDF not budging on the deadline of 31st August 2014, say t
  9. Hi, New to the forum so excuse my first fluffy post! I am currently on a standard tariff from EDF with an economy 7 meter which was installed at the property when we moved in. I think that I have been billed with the day night readings switched for at least the last 2 years. This has only been apparent in the last 12 months when I realised that our night readings of energy usage have sky rocketed whilst hardly ever using energy at night. This coincides with our installation of solar panels I have been using appliances during the day when the sun is shining which would ex
  10. Ok. Let me try and be brief but also give you all the relevant stuff. Switched to EDF last November. Gave them the readings, which they got wrong 5 times. Eventually correcting them in February. Paying by direct debit. Also applied for warmer home discount and was assured by their chat service it was all sorted and would be applied around March. March came and nothing, told April. April told May. June 1 and I aksed again to be told there was no record of my application thus I would not get it. When I said I had a print out of the transcript in which they confirmed it was all fin
  11. Hi Everyone, I have been trying to have Smart Meters fitted by edf since last August. Initially, they were not available.. Fair enough. Then in November, I was given a date of 16 December 2016 for removing the existing meters and replace them with "Smart? Meters". Whilst the swap out happened, the new meters were left non-operational and not actually commissioned either.. Failed appointments after failed appointments, and here we are at the end of June with a commissioned Gas Meter, not a commissioned Electricity Meter, and no Room Display Unit (which as a disabled amp
  12. We bought a property in July 2015, which we then sold in July 2016. It was refurbished in November and December and was empty the rest of the time. A new meter was installed in March. This was because the previous meter was a pre-pay meter, and we wanted to change this to a normal meter just in case there were any issues regarding selling the house with a pre-pay meter. We received a bill in July 2016 for £411.88, relating to March to July 2016, which was clearly incorrect as the property had been empty. I contacted EDF immediately to explain this, and told them it had been empt
  13. Dear Cagger's, I need advice on a letter i received from EDF energy (to my new address), stating that i owe them £3500 for electricity at my previous address and if i do not contact them then they are instructing debt collector's. I was living in my previous property (private landlord) for 2yrs and 6 months, during this time, i assumed my electricity was included in my rent. I never once received a bill from EDF during the whole 2.5 years and my electricity was never cut off! Since receiving this letter, i have checked my old TA and it doesnt say my rent included el
  14. EDF may be changing your direct debit without informing you or writing to you about the changes. If you have registered for online account servicing then a check of your account maybe wise. I did so today just after they took their monthly agreed DD but failed to inform me that they had changed it to a higher amount for next month. Stating this was due to your account owing £xx-XX when in fact it was in credit by a low 3 figure amount and they said we are increasing your amount payable because your account is in credit WTF??? Well currently having a typing war with EDF ATM so
  15. Hello all, I had a debt with EDF which I have been struggling to pay, they did inform me that they were applying for a warrant to change the meter but heard nothing since until I came home today to discover they have been in my house whilst I was out and changed it. Surely they are supposed to tell me when they are coming so that I can choose to be there or not? I feel sick thinking they could have been looking through my things etc. Also my 15 year old daughter is often home alone and doesnt answer the door if shes on her own unless she knows who it is,
  16. Hi, Really can't seem to get any further with this... In January I started looking round to change my energy supplier, as EDF had nearly doubled my DD just before Christmas. Eventually, I subscribed to the Cheap Energy Club on MSE, which were having an auction in order to get cheaper costs for their members. In February (can't remember the exact date) I completed the online application to change suppliers to Sainsbury's Energy. I received confirmation from Sainsbury on or around 20th February, along with terms and conditions. A couple of days later, I received anothe
  17. I keep getting phone calls from a company calling thenselves LCS stating that i owe EDF energy £45 from 2011/2012 Im 100% certain i have paid EDF l but cant provide proof as i dont keep receipts for that amount of time so they keep on phoning me demanding payment. I keep telling them im not paying the bill twice, there response is EDF can recall this debt at any time so we will keep phoning you until the debt is paid. The last time they phoned i told them i would only deal with them in writing so they sent me a letter that arived on friday offering a settlement - without prejudi
  18. Out of the blue we have been contacted by EDF some 3 years after selling our house and settling our final bill. We've had a revised bill from them claiming that we owe them over £2,000 This is the story in a nut: Early 2012 - We were an EDF customer for a short time before selling our house at the beginning of 2012. - We paid by direct debit/standing order and operated our account in credit. - The day we moved (hectic) I took the GAS reading on my hand (we were being cajoled by the new owner who wanted to get in ASAP), it was pouring with rain. - I duly passed this read
  19. hi, i'm not sure where i stand with this, i got my warm home discount, which i'm grateful for..my electricity supplier is EDF, when i phoned to enquire whether i could get a refund of the £140..they said no..it was government money and it was not for me to spend on things as I please, but its for energy needs..they said it wasn't mine really..i enquired about them keeping it as they are making interest on it and he said that no, they're not making money on it..is this normal? i was paid my warm home discount last year..surely this is okay? any pointers or insgihts appreciated thanks.
  20. Hi I have been absent from my property for a while. I normally just pay £50 ad hoc on-line in to Edf account to ensure there is a regular payment and the account is being serviced so no huge debt surprises. Turns out they had sent a larger bill than normal and I owed £250, followed by red letters and then a Warrant of Execution to gain entry, remove the normal meter and fit a key meter. Without knowing this I continued to pay ad hoc £50's so that actually by the time of the allocated court hearing for the Warrant - this week - there was only £50 owing to Edf.
  21. I live in a property that has a prepayment meter, when I moved in the letting agent said that they have written to all my utility companies to let them know about my moving and gave me the prepayment cards (one key for electric for EDF and Gas card for Eon) EDF wrote to me about the electricity and all is fine with that but they then wrote to me to say that I owe them £25 for gas, I advised that it was a prepayment meter and they said they would look into it and get it resolved. Fast forward to today and its still on going but now I owe £200 apparent
  22. Hello. Today i recieved a letter from EDF ENERGY,about an amount owed from a previous address £68.58. I rang them to enquire about this amount owed,as i already have a repayment plan with EDF from the previous address.which was for GAS. I asked the lady i spoke too what period is this amount owed from date from date too etc. She put me on hold for a few mins,when she returned she said this amount should have been added onto the other amount owed when the repayment plan was set up,and it was a mistake on their behalf that it was not,and wanted to add this £68.58 onto t
  23. I moved into this property in March, and set up an account with EDF. They activated the account around the third week of April. I have been paying EDF for the last few months, Npower have been sending me bills stating that I have an account with them. I called them up and reported that this is not true but they have refused to take note oif this fact. They keep calling me up and sending me up to 3 letters every other week. They have even sent a coillections guy from METER PLUS to my doorstep and I explaioned to him that this is incorrect since I am already paying E
  24. Writing on behalf of a friend here: Friend been overseas since 2008. Flat pretty much empty most of the time in last 6 years, just basic ticking over of normal electric supply in the flat. I have been helping with post and maintenance whilst friend overseas. Unfortunately, friend became sick and was un-contactable for almost a year. In this year, EDF kept sending high estimates. Due to my own personal reasons I missed going to the flat for many months. In this period there were many red letters and threats. When I finally read all his post I rang EDF and e
  25. I am trying to switch energy surpliers from EDF to OVO. On a number of occations OVO have emailed me saying that EDF say I cant switch because there is an objection, EDF sent me a letter stating that I cant switch because i owe £1,246.00. I phoned them up and asked how did I owe this money, when I have been on a pre payment meter for the past 4 years of living in this house, before that i was living in america. They told me there was nothing outstanding on my account and that they have lifted the objection. This was done on Monday, Yesterday, OVO sends me an email saying that th
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