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Took delivery of a brand new E-Pace and initially all was good until 6th June was drive on a dual carriage way and the front collision detection system triggered incorrectly. The car was bought to a stand still, the hand brake applied, and engine switched off, no vehicles or obstruction in front of car. Luckily the lorry and car behind our realised there was a fault and avoided a collision, wife and daughter very shaken. Reported to dealership who were very concerned and asked to bring it into dealership, they inspected the car found errors or logs relating to the time of the incident. Dealership said we could not have our car back it was too dangerous hire car was provided. were hoping there was an identifiable fault that would be quickly fix but after a week still investigations were ongoing we therefore rejected the car as ‘no fit for purchase’ Initially dealership were onboard and told us to report the issue to Jaguar Finance stating we were going to reject the car. Dealership the found a replacement car but delays started to happen Main issues were the replacement car was £600 which I wasn’t prepared to pay but also I’d used Jaguar Privilege staff discount which caused problems I continued to chase and was told ‘we have to follow process’. By this stage I’d already escalated the issue to the Jaguar Executive team. 2nd June still no updates chased and was told still waiting for report from engineers at which point I expressed concern and threated legal action. Magically a few hours later I received a call from dealership, no Jaguar stating that no fault had been found and as a result they could not replace my car and I’d have to have my original car back. I have stressed that no fault found does not mean the incident did not happen, in theory it is now more serious as Jaguar are aware of an issue and have been unable to identify the cause. Weekly summary of the events below, I have a very detailed breakdown of events Is there anything I can do, my wife now does not want to drive the car, she did feel happier knowing the car was going to be replaced. Now she will be concerned if it happens again. 25/05/2018 1 Delivery and handover of E-Pace 01/06/2018 2 Identified faults, rear fog light wiring, alarm triggered, 3G Issues 06/06/2018. Collision detection system triggered incorrectly 08/06/2018 3 Car returned to Marshalls due to serious fault, refused to return car as logs found, too dangerous 15/06/2018 4 "Asked to call Finance company and inform them car is not fit for purpose and is being rejected. All ad-min good and complete and everyone had approved the replacement. Christian had identifed a suitable vehicle but due to additional cost it needed approval but shouldn't be an issue." 22/06/2018 5 Replacement vehicle hadn't been approved, must follow process. 29/06/2018 6 "Issue relating to Privilege voucher resolved Christian working to locate suitable replacement car. Additional £600 reguired for new car, unwilling to pay extra, Marshalls unable to cover costs. Potential issues with Q3 pricing in comparison to Q2, need to wait until next week." 06/07/2018 7 Q3 SE Specification changed, Drive Pack now an additional £700 cost option.
I booked my Jaguar XF for servicing at KWIK FIT located at 136-142 New Kent Road, London SE1 6TU, due to a "service needed" fault light. On my way to the garage on Thursday 9th November, I receive a battery fault light and I had to call the RAC and when he arrived, the RAC technician checked my car and said it was an alternator fault, so I decided to take the car to KWIK FIT to fix both the Alternation and servicing. KWIK FIT called my phone after checking the car to inform me that i needed; 1. A new alternator 2. A new battery 3. Four new tyres 5. Whole set of brake pad and disc for the whole car 6. Servicing all this was now totally £1,700,00. I explained to them that The RAC technician tested my battery and confirmed to me and the KWIK FIT manager, that my battery was good and all I needed was just an alternator and servicing and only the rear brake pad because, when I done my MOT last, it stated that my rear brake is getting worn out and I should change, but in contrast, KWIK FIT was forcefully persuading me to carry out a repair not needed. They were also forcing me to buy four new tyres even though my tyres were not bad, saying that the tyres on my car is for BMW, so I have to buy KWIK FIT tyres. After all the forceful offers by Kwik Fit, I decided to get a New Alternation, new battery and servicing from KWIK FIT at an amount of £850.00 The result of all this was a disaster when I picked up my car on Monday 13th of November 2017. * KWIK FIT did not stamp my service book record that they claimed to have stamp after the work, so I had to go back to inform them and make them stamp it. * KWIK FIT left a car part cover from my car abandoned on the non driver front seat without replacing it back from where it was removed, and when I complained, the manager said it was not a problem, that it does not matter to leave a car part cover on my seat because "it will not stopping the car". * The service light KWIK FIT claimed to have reset after servicing my car was still illuminated on the instrument panel, as it was before I paid KWIK FIT to service my car. * KWIK FIT damaged the rubber pad liner on my driver side door, causing my driver door not to close properly anymore. * KWIK FIT offered me a battery I did not require, even though an RAC technician tested the battery and said to them it was okay. Just after two days of driving the car after collecting it from KWIK FIT, I discovered that there was a hot vapour water brewing continuously from the engine and when I opened the engine, there was brownish engine radiator water all over my engine bonnet surroundings and the hot vapour was dangerously coming out from the engine. I contacted the manager to explain to him but he was very unhelpful, arrogant and showed a non nonchalant attitude and was trying to make it act like nothing wrong had happened and when I asked for his area manager contact number or their customer service to complaint, he said I must drive down to his garage to get their numbers, if I wanted his customer service or area manager's contacts. I eventually searched online and contacted their head office and spoke to a person named sofia, who say she will get the area manager to ring me after 2 to 3 working days to discuss my predicament and disastrous service I have received from the staff at Kwik Fit New Kent Road. In summary; Kwik Fit New Kent Road, 1. KWIK FIT sold me a battery I did not need, even when RAC tested my old battery and said it was in a perfect state. 2. KWIK FIT collected money for servicing and it appeared it was not serviced as the service light is still showing, 3. Persuading me to buy tyres I did not need, even though I just recently changed my tyres and nothing is wrong with the tyres, 4. Damaged the rubber padding of my driver side door badly, 5. Damaged the car after claiming to have serviced it and it is now producing hot vapourised smoke like heated water coming from inside the bonnet and visible to every one and looks like a car that is about to catch fire. 6. Covered inside of my engine bonnet with brownish like water as a result of their reckless work. 7. Claimed to have stamped my service book when they did not and I had to discover it before they reluctantly stamped it. 8. Let a car part material on the front non driver seat of my car and said it was okay to leave it there because, it will not stop the car from moving, 9. The manager at Kwik Fit New Kent Road was denying me the opportunity to make a complaint about the appalling service I received, by not providing me their customer service number or area manager contact, thereby intentionally trying to silent me, 10. I and my family depend on this car and my children could have sustained injuries from sitting on the car part car left on the front seat by KWIK FIT, which could have resulted in fatal injury. I am immediately requesting that this complaints be investigated fully as soon as possible and that the rip off culture I have experienced at Kwik Fit New Kent Road London, must be stopped and that my car fixed immediately. I will be taking the matter to court by Monday 20th November 2017, if this matters is not resolved amicable and I will also be letting the world know via social media, the kind of bad and disappointing mechanical, customer and rip off experience, I went through at KWIK FIT New Kent Road London, with wanting to get away with £850.00 of my hard earn income, as well damaging my Jaguar XF.
Jaguar Land Rover says it will create 1,300 new jobs to build Jaguar's first sports utility vehicle (SUV) at its Solihull plant in the West Midlands. The firm has already invested £1.5bn in the Solihull plant to enable it to increase production, and it said its workforce there had almost doubled over the past three years to 9,450. Jaguar Land Rover currently employs 30,500 people in the UK. The car, called the Jaguar F-PACE, will be based on its C-X17 concept car. That was first launched at the Frankfurt motor show in 2013. The new model is due to go on sale in 2016. Jaguar Land Rover's UK executive director, Mike Wright, told the BBC the new vehicle would not be a "gas guzzler". "We spend about £3.5bn on our product investment each year and one thing that we really focus on is making sure that our future cars are both economic in terms of fuel economy, in terms of CO2. "This car's going to be built at one of the world's biggest aluminium body shops at Solihull that we've invested a huge amount of money in over the last couple of years. So gas guzzling? No". 'Thriving' The luxury car firm, owned by India's Tata Motors, said it had chosen the UK as the new model's manufacturing base because it wanted its cars to be "crafted with that special British flair". Jaguar Land Rover chief executive Dr Ralf Speth said the announcement demonstrated its "commitment to the UK and the advancement of a high-tech, high-skilled, manufacturing-led economy". Business Secretary Vince Cable hailed the decision as a "ringing endorsement" of the UK's car industry. Mr Cable said Jaguar Land Rover's decision showed the UK's car manufacturing sector was in good health. "The UK's automotive industry is thriving with a new car rolling off the production line every 20 seconds, and increasing levels of investment that's helping to secure local jobs," he said. Growth The announcement came as Jaguar Land Rover said it had sold 462,678 vehicles globally last year - a rise of 9% year-on-year - and the fifth consecutive year that sales have grown. China saw the strongest growth, with sales up 28%, while in the UK sales rose 7%. Economic growth in China has slowed in recent years, and a clampdown on government spending on luxuries is eating into many companies' sales growth in the country. However, Mr Wright told the BBC said there was little sign of slowing demand in China for its products. "In the medium to long-term we see huge demand. The retail demand is still there in China," he said. So why was it doing so poorly under UK managership, has the UK lost it's way or is Europe stifling it?