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  1. I purchased a car 2 years ago via Moneybarn, but got behind with payments due to reduction in wage . After failing one month on a suggested payment plan, they sent me a default notice followed by a letter of termination. The leaflet enclosed with it said I had 3 options: 1: Pay off in full 2, pay arrears, they MAY let me keep car 3: hand car back I called them on the phone and offered to pay arrears in full but the rude gent said their hands were now tied and termination could not be stopped, and it had gone to "asset management" To cut an even longer story short the agents turned up and took the car whilst I was there and said it would be auctioned. today I got a letter saying I may owe £5k as the car would probably only fetch £2800. This is slightly worrying as trade values show the car should be worth nearer £4500, a big difference even it is auctioned. The debt includes 5 missed payment "fines" of £25 Firstly, I didn't realise you got no interest rebate if the car was repossessed, and secondly I would have preferred to keep the car longer as I had offered to pay arrears in full, I did NOT realise that they may have to have a court order to take the car, I naively assumed I only had the above 3 options. I would have been very happy to tell a judge I could pay the arrears. To make things hopefully clearer, TOTAL COST OF FINANCE £12000 PAYMENTS MADE £4700 Anyone shed any light on whether moneybarn are fleecing me even more thanks
  2. Hi, I had a van through Moneybarn which they repossessed in Aug 16 and sold it at a loss and now are wanting £6403 out of me. What options have I got to get them to play ball nicely? I know they had what I borrowed back plus about 2.5k in payments etc in my mind they had the initial loan back. There is a big fat default on my credit file that I would like sorted as trying to get car finance is an issue currently. thanks
  3. Hello all To cut a long story short had some financial issues and was taken to court by moneybarn for a return of goods order which they achieved, just received the court order in the post after a week or so but i need to know where i go from here. I have attached a copy of the order if someone could explain to me what my next steps are and im also very concerned about the £493.00 in 14 days as i do not have that kind of money many thanks steve
  4. Hi I have decided to voluntary terminate my agreement and I am going to send my VT tomorrow . However car has just been serviced and a few things are required, track rod end ball joint left side, the person has recommended replacing 3 tyres my question is it worth doing this ? Will I get charged for it ? Is it better I do it myself ? Also unfortunately it seems someone damaged my car this morning they drove it’s caused scratches to rear bumper it’s minor but scratches are visible will I get charged for this or will fall under wear and tear the vehicle is just under 10 years old appreciate your answers
  5. Hi All I have a car financed with Moneybarn that I am looking to VT and just want some advice. I have almost paid 50%, and I know I can VT before I have paid 50%, however the next payment in September would take me over the 50% anyway. Question number 1 - if I VT now, the money I would have to pay to make the 50% would be less than what I would pay if I waited until the September payment was made. Obviously on that basis I VT, but reading peoples experience on the forum I'm concerned Moneybarn will want the money to make up the 50% and then demand the next contractual payment so are they legally able to do this as I thought statute law has precedent over contract law so as long as I pay the 50% they can't demand the next payment is that correct? Next question - the car is due a service, so do I get it serviced before VT'ing the car as no doubt Moneybarn would then make a claim I had not taken reasonable care of the goods. To put this in context I have invoices proving I have had the car repaired and serviced in the time I have owned it (2.5 years and have paid a LOT in maintenance), but sods law needs a service now - I just resent paying £££'s for a service on a car I'm not going to see again. Thanks for any advice!
  6. Hi Guys, Firstly, great site and specifically great advice within the MoneyBarn section. I currently have a 60 month agreement with them on a 2012 Insignia. I have been given the option to have a company car and intend to accept this. However it leaves me with the issue of getting out of the Moneybarn finance agreement. I have spoken to them today and they have informed me that I have two options; - Early Settlement - £6,720.09 to pay and I'll own the car - Voluntary Termination - £2,237.20 to pay + any extra's them deem to be outside of general W&T etc. Having read through a few threads on here I understand they cannot charge certain things, however my issue is surrounding the following; - V5 Document (Never received it) - Service Records As highlighted above, I have never received the V5, however I can send off for a replacement at a cost of £25 which I assume is less than what they will charge but will take 2-3 weeks I imagine? Can anyone clarify this? Service Records, I have not had the card serviced by a garage since I have owned it. I have replaced oil and filters etc myself. I assume this will incur and additional fee as there is nothing recorded within the Service book. Can they actually charge me for this? Finally, the car requires replacement rear discs and pads, would it be wise to get these replaced now as they are noticeably fading in performance. I can get these done at a cost of £160.00, however I assume the cost from Moneybarn or their agents will be much more? Basically i am asking if the above specified points can be charged by Moneybarn? Or if these are the points that many people on the site are saying are not enforceable. Look forward to hearing back, thanks in advance.
  7. Hi All, Apologies if this has been asked, I am sure it has been but I cannot see it. I have a moneybarn HP agreement. I am in arrears of 3 months, and they have issues a default notice (allegedly). I am able to meet my monthly payment of £195 but they will not set up an arrangement because I can only offer them £200pm at present. I have paid £7070.04 of my £10391 arrangement so 68% of my total arrangement. Can they repossess? even if I pay the £200pm on the online portal so they are still getting a contractual payment? Thanks
  8. Hello, Can someone help before I go and seek legal advice. I bought a car of these guys six months ago, I had a few issues with my bank account getting cloned and reported this to them with also a change of address. They have now terminated the agreement without me receiving the paperwork and sent a recovery truck. I can clear the arrears and make the payments as agreed from now on in and I have made them aware of this. They just say tough but I am willing to go to court. They have threatened me with they will contact the police and report the car stolen. Can anyone advise on what my rights are? Anything will be appreciated.
  9. Hi, just some advice on where I stand with the following. On the 11th of June 2017 I bought the following vehicle ----------- from National Car Credit - financed by MoneyBarn I have had problems with the goods from the start a list of which is listed below: The dealer has still not sent me any documents related to the vehicle. I have not received the documents from the DVLA. I was told that it had an MOT. It transpired that it had no MOT. It had expired on the 30/05/2017 but I was only informed on the 21/06/2017 after randomly calling them to find out when the MOT expires I was told that it had a full service history but it transpires that it did not. The service book has not been sent to me In fact they sent me documents relating to other cars The car was taken in for an MOT on 21/06/2017 which it failed. They did not pay for the MOT and the repairs resulting from the MOT failure. The car was sold faulty and I was guaranteed that they would replace the tyre-sensors. No reply from them. I had to replace part of the exhaust after 1 month where it had corroded - £100. I had to do the brakes and drums which they knew needed replacing - £400 The DSC has been problematic and replacement is about - £400 The car was not checked or serviced by them. They sold me the car with service and repair documents – when I checked it to see when my car is due a service it transpires that it belongs to another car – this is not the first time this company has done this as a simple google search testifies. They have not sent me the second key which they were going to post. They have not sent me the service and manual book for the car – which they promised as the car was sold with a full service history. I have sent Moneybarn the e-mail and have been communicating with them. I have had endless repairs done as the company I bought the car from is totally ignoring me now. I have kept all the records of communication with the dealership and referred it to Moneybarn now. Question is - what an I entitled to. I have requested that they reimburse me for the money spent and fix the car or exchange for another car of equal money, the Last alternative is for them to refund what I have already paid and cancel the agreement. Any ideas will be greatly appreciated.
  10. Hi I have a car on finance with moneybarn, and I'm not sure I can continue to afford the payments. I took out the agreement last august and have had no problem, however in January this year due to a contract not being renewed (another story) my business failed and I have had to take a job which resulted in my income dropping by around £1000 per month. I am not in arrears, but after reading horror stories of people in difficulty I am hesitant to contact them just yet. Could anyone advise of my options? Thanks
  11. Hi all, I have a car on finance, which two days ago caught fire and is a write off, can I terminate my contract with the finance company under 'frustration of contract' as the finance company can now no longer supply the use of the vehicle to me under our contract? Just wondered what people's thoughts are on this. Many thanks for all and any replys Moonlandings
  12. Good evening all... My car internals melted themselves on the way home last night. I've since discovered from my mechanic it has been remapped and he is adamant this is what has caused the internals to fail.. . Corsa VXR in case you are wondering.. .ive spoken this evening to Moneybarn who only seem to be interested in talking about your 3 exit options...as if I don't know. They are saying I have to prove the remap was on the cars ecu when I got it so I can go down the mid sold road as frankly if I'd known, I'd not have touched it. I can't prove in any way shape or form that it was mapped prior to my acquiring the car so their unwilling to progress with a complaint to the dealer. Please help as I'm now paying 250 quid a month for a melted Vixxer that's still gonna cost me 2500 to just hand back in it's current Nick ��
  13. Hello All, I used moneybarn to purchase a car for 7k, over 39 months equaling 10.5k all together. I am paying £280 a month, I currently have one month arrears from about 3 months ago that im paying back in a payment plan of an additional £50 per month. Around £200 left in that arrears, my payment is due again tomorrow however and I am struggling to afford it. I am not 1/3 through my agreement, however I am wanting to VT my car and only be liable for the 50% which will be roughly 5.3k and ive paid around 2.3k minus arrears, so il be about negative 3000. If I send a VT notice today, will this work? Also regarding the remaining 3k will I be able to make a payment plan for this? I currently use a debt management plan so could I add this to that? Or are they going to hound me to go to court and all sorts of silly things? Please help?
  14. Hi and thank you for reading this Following a relationship breakdown last year I had the indignity of having my car repossesed by Moneybarn. My boss tried to intervene and talk to them saying that if they did not go ahead with the repo she would ensure that money was deducted at source and sent straight to them. They were quite rude and aggressive (the reason why I gave up trying to talk to them) and rejected this and I allowed them to collect the car from an agreed location. As I had not paid one third of the finance off I acknowledged I couldnt fight them. The car was a 1ltr Toyota Aygo which I purchased for around £6,000. They sold it at auction for £3,000 and told me I owed them £8,000 in interest for the balance of the four year loan. I told them to get on with it! Last Saturday I received a county court claim from Moneybarn claiming around £8,500 from me. As they knowingly sold the car at an undervalue can I defend this in any way? As it is I have nothing to pay them with, I work and after paying my way there is little left especially to pay for non-existent interest. I have until next Friday to respond - yes I know I should have done something sooner but I have been running the office as my boss had to spend the week attending to a dying relative. Moneybarn has to be the most ignorant organisation I have ever dealt with. I have been patronised by someone possibly younger than my own son, spoken at and talked over. This is why I ignored them. I have an anxiety disorder and cannot do confrontation without going to the extreme of caving in or losing it completely. Can I defend this? What can I do? Any suggestions please folks
  15. Sent this email to moneybarn today, to be honest don't even know if I have a leg to stand on if we ended up in court. I have removed my address and name but everything else is correct. My main grievances are the fact that when I was contacted about my account in October I offered to pay any arrears up front immediately and had returned to work and gave every bit of information I could to help at the time (I have emails showing my willingness to pay and continue with our agreement). Also after the car was repossessed they sold it in the same condition, plus a few extra miles, I bought it in for around half what I had paid for it 6 months earlier. Is that even legal?. Thanks for any help or replies, first time poster so any help would be appreciated! LETTER BEFORE ACTION 02 November 2016 ***** ***** ******** **** ********* ******** ****** ******** ***** Agreement number: ****** Registration Number: ******* I am contacting you today to inform you I intend to start court proceedings against your company regarding the current default I have on my credit file and the way you bullied and intimidated me into repossessing my car and destroying my credit score. I entered into a credit agreement with your company on the 12/06/2015. The total amount of credit was £7795.00, the total amount payable was £14,948.28 and the term of agreement was 60 months. I was informed in October 2015 that my account was in default by some £470 and I informed you that I had recently lost my job but was in the process of finding work, I subsequently found a new job and informed you of such. I was in contact with a member of your staff a Mr **** *****, firstly via phone and then via email. I informed Mr ***** of my situation and forwarded over Octobers bank statement and a letter from Ingeus who had recently helped me find a new job. I informed him I could make payment of any default sums immediately and was told that I had to provide proof I was back in employment to avoid repossession and termination of our agreement, despite my offer of complete payment of default sums. I then informed Mr ***** on 11/11/2015 that I was awaiting another letter from ingeus confirming that I had found new employment to satisfy his need for proof of employment, or that I could send over my pay slip on the 27/11/2015 again to prove employment. I also suggested he contact my employer via phone to which he declined. Neither of these attempts to sort out our problem amicably worked, with Mr ***** changing his mind on what information I had to provide each time I sent over what he had asked for. On the 17/11/2015 I informed Mr ***** of my intention to request a time order from the high court, to which I received a email back stating "Do you have a redundancy letter from your old employer or documents to confirm you signed on as unemployed. We have been asking for this for ages and still not been supplied. We will re instruct the agents tomorrow if they are not received today." As soon as I received this email I replied with a letter from the job centre, showing that I was in fact currently on Universal Credit which is a form of benefit payment which I could only receive if I were currently unemployed. Again the information I provided was deemed to be insufficient, with Mr ***** now moving the goalposts once again and insisting I show proof I had been made redundant something which I had never mentioned or made any indication that it was what had happened. I made a last attempt to make payment to clear any outstanding balances and late fees which was rejected on the 18/11/15. I was then informed the case had been passed to litigation and the car would be and was subsequently repossessed. Once the dust had settled and car the was repossessed I was then informed that the car had been sold and the amount would be removed from the outstanding balance. To my absolute disgust I was informed the car had been sold for somewhere in between £3000-£4000 (I cannot remember the exact figure but I will be requesting copies later) a mere 6 months after the car had been bought for £7795. The amount currently outstanding between both parties is £10,856.00. Firstly I want this default removed from my credit file as I made every attempt to clear any default money owed, late fees and to continue with our agreement. I want to make it clear that unless some sort of agreement is made before this is taken to court that I will also be claiming for substantial compensation due to the stress this has caused myself and the affect it has had on my ability to obtain credit and on my financial future. I make no excuses, I messed up I entered into a agreement and entered financial difficulties almost immediately, but at no point did I refuse to pay or not try to sort it out amicably. I made numerous attempts to clear the money I was behind along with any late fees all of which were rejected which I believe was majorly unfair. I provided any information I could at the time to help sort it out. I feel your company exploited my situation to ultimately benefit yourselves and gave no consideration to the effect this may have on me. I have copies of all emails between myself and your company showing my willingness to pay and showing my compliance to the best I could when you asked for certain pieces of information, letters from job centre and bank statements etc. I am willing to negotiate with yourselves, hopefully this time with a bit more humanity on your behalf. Any and all suggestions from yourselves will be considered with a great deal of thought, anything to sort out this dispute and go back to trying to rebuild my life. I expect a response within 14 days of the date of this email and will also be sending a copy via recorded delivery. I will also have a copy of the posting certificate from the post office, in case I have to prove in court this correspondence was sent. I also request a copy of every note or recording you have made from our phone calls if they exist. Also a copy of every single piece of email correspondence between ourselves and any relevant information you may have regarding this issue that you may wish to bring up in court. I also need a copy of the proof of sale of the car in question and amounts of which the car was sold for, I remind you that if I receive no reply to this correspondence then I will start court proceedings immediately. I also remind you that both of us have to adhere to a certain set of rules in situations like this as set out in the Civil Procedure Rules. Please acknowledge receipt of these letters within the 14 day period, if more time is needed to look over the case then please inform me either by email or in writing to my home address. Regards, ******* ******* ********
  16. Hi all, I have a court hearing with money barn in 3 weeks where they are seeking a return of a car I have on finance with them. Firstly, hands up, entirely my own fault. Circumstances are this. I haven't yet paid a third. In february I got into financial difficulty and instead of discussing it with them I did a fine impression of an ostrich and ignored all their letters. One of them was a termination notice, that much I do remember, and it followed all the others into the bin. (No, I'm not sure what I hoped to achieve by that either.) I then got a letter stating that they had passed it to their repo company who would be in touch. I heard nothing then until I got this pack from the court telling me of the court date. They are seeking: - the full finance amount outstanding, including all the interest that would have been payable under the 5 year contract (even though it's just over 2 years) - compensation - the return of the car I contacted them via email, apologised, explained about being poorly and told them that I would be able to bring the account fully up to date on the 29th of November. They declined. Is there anything I can do? I think they're taking the a bit wanting all the money AND the car? I have to fill in a defence form and was thinking about saying that they can have the car and the outstanding finance LESS the book value of the car. Any suggestions?
  17. Hello CAG, First post, I hope you can help! I bought a used car from a local dealership back in February 2016. Its a Zafira 'B' CDTi 1.7 Elite model, 60 plate... the cooling system has been a nightmare since the day I bought it. I'll detail a full list of events. 1) Car was bought in Februrary 2016. Just prior to pick-up it was discovered to have had a coolant leak. This wasn't fixed at the time of delivery, and the car was released to my wife upon receipt of payment from her finance company (Moneybarn). 2) Car broke down the same day she collected it, the dealer recovered the car back to their branch and supposedly fixed the issue by fitting a new coolant pipe and a thermostat. 3) Car was fine for about 3 months, then broke down on motorway. Coolant bottle was dry. Recovery guy thought a stuck thermostat. Had the car recovered to my preferred garage where the thermostat was found to be faulty and subsequently replaced. The coolant cap was also replaced. 4) Car was fine for about 6 weeks, but was apparently drinking coolant and we were forever refilling. Took the car back to my local garage, where the coolant system was pressure tested (no leaks), system bled and refilled. Thermostat was tested as fine 5) Car ran fine for a week before breaking down again on motorway. Recovered back to garage who pressure-tested again (still no leak), rebled and refilled system and replaced water pump. No blockages found in any part of the system. Thermostat tested fine, and car performed as it should under garage conditions and on several road tests. 6) Car ran fine for a week on shorter journeys, but today my wife has reported that the coolant temperature light is now flashing and the coolant bottle was dry again. It'll be going back in again to be checked over yet again. The car has spent almost as much time in the garage than it has on the road... Do I have any recourse to reject the car given the amount of issues it has had with the coolant system, and given it was bought on a Hire Purchase agreement and not through a bank loan, credit card or cash? Would the fact I've had an independant garage attempt to fix the fault and not the dealer whom the car was purchased from affect any claim to reject the car? The fault was known by the dealer prior to delivery. Wife is getting reluctant to drive the car any distance given the issues she has been having, so all advice welcome.
  18. Hello, Ive used this site before and got great advice. I now need it again. I have a Conditional Sale Agreement with Moneybarn, taken out in February 2015. I have had a few arrears, agreed a payment plan but missed one of the payments on that plan, now they have issued a termination notice. I originally complained about it as I was able to pay all of the arrears off on the 25th May, and the default required them to be settled by the 6th May. The complaint letter I received stated that they would investigate and put the default on hold until they had responded. I have sent all details such as ability to pay, evidence to them etc in, and I asked them if I should just clear it now, to which I was advised "only if it wouldn't put you in financial hardship". Since then, the termination notice has come through, and their asset management team has passed my details onto a repossession company. What are my options here? Its less than 1/3 paid off, I do have the ability to clear all the arrears, but I am also not happy with the way they have conducted themselves. I have tried to call the person managing my complaint today 4 times and had no success. The car is on my driveway, so I don't think they can take it ( having read up on that), but should I go down the court order route? Should I hand it back and just get another car? Any advice greatly received
  19. I'll try to keep this as short as possible... I took out finance for a car with Moneybarn back in November 2015, amount borrowed 9k, amount to repay 16k (roughly), £280 per month. In January 2016 I lost one of the two jobs I held, reducing my income dramatically. I fell behind on January's payment and contacted Moneybarn within a day or so of the money being returned from my bank account. I spoke to a lady and explained my current financial situation, I asked her if it would be possible to help me through this temporary bump in the road. I was asked to fill out an affordability form, however, far from helping me, I was instead told that I was deemed unable to afford my monthly repayments (which I already knew) despite my numerous requests for a temporary lower payment plan, which I was happy to pay interest on, she refused. I received an arrears notice shortly after, and swiftly paid it. In February the same thing happened, my repayment for the end of the month was once again returned due to lack of finances. I didn't want to just ignore this, so I once again contacted Moneybarn customer services and spoke to a very arrogant gentleman. I explained my situation and pleaded for a lower repayment amount until such time I find a second job again. Despite this, he was adamant that this would not be possible, and pressured me into agreeing upon three "exit options". He vaguely described what each option meant, and when asked to send me this in writing - so I could carefully consider each option - I was told this was not possible. He told me I have 20 days to find second employment and provide proof of my affordability for the original £280 per month. I said I would do my best, however, a month later and I am now two months into arrears (Febuary & March) and I still only have one job as I have been unable to find second employment so far. After my last phone call to Moneybarn Customer services in which I was spoken too in a very arrogant manner and felt pressured into agreeing something which I didn't fully understand without being able to properly read the details - I decided against contacting them via telephone. I instead wrote a letter on March 15th to Moneybarn's head office, detailing my current situation and requesting that my account be frozen until such time we can agree upon a fair outcome. Exactly one month later I received nothing in reply from them, so I decided to email them instead attaching my original letter. In response to this I received an email saying "Sorry we cannot discuss this matter via email, your account has been passed onto our Asset Management department, please call our customer service number" even though, I quite clear stated that I did not feel comfortable discussing this over the telephone and wanted written information where I can carefully read and consider what is being said to me. I once again requested for a postal address for their Asset Management department, in response, my request for an address was completely ignored and I was instead told their next action is to appoint recovery agents to come and take my car, and if I would like to discuss this to call their customer services... So far they have ignored my original letter, ignored my requests for written information of what is being said, and avoided helping me in every possible way. Despite their tag line of being "committed to working with customers to resolve any issues". I don't quite know what to do next, or what options are left for me? Any advice would be greatly appreciated!
  20. Hi all, I am looking for advice? This is lengthy so please be patient with me... I took out HP with Moneybarn in March 2013. I have always maintained my payments of approx £500 a month earlier i suffered a breakdown and as a result had to leave work. I am still unwell and are currently claiming benefit and have always kept Moneybarn up to date with my situation. They terminated my contract in April and was told that a local Solicitor would be in touch regarding returning the vehicle. I have limited use of the vehicle and it is not accruing major miles BUT it is essential for when i need to use it as I live in a remote area. I received a letter from the Solicitors they appointed mid June saying that I had 5 DAYS to voluntarily give up the vehicle or they would proceed with court action to repossess. I wrote to the Solictor on advice explaining my situation and the extreme stress and depression I am suffering and asked that they cease any action for the next 2 months so that I can try and get another 2nd hand car to replace. The thought of having people turn up at my door to take away my car is too much to bear in my current situation and I was hoping they would consider my genuine and comprehensive explanation. It has been 2 weeks since they advised that they would contact Moneybarn with my request I heard back this morning and the reply stated coldly that 'while the car is in my possession it is decreasing in value and they urge me to return the voluntarily upload of the vehicle within 3 days of the e mail or they will seek a court order. I just can't cope with this. All I asked for is time to get my head sorted and get another cheap car to replace. I only need 4 weeks as I have decided to relocate to be closer to family due to my illness. Im contemplating contacting Moneybarn directly at a higher level or asking the Solicitor to ask them for 4 week. Alternatively, what else can I do just to stall them for the time being
  21. Bought a car using Moneybarn in May 2013 eveything going okay until I missed a couple of payments in October 2014 but agreed a repayment plan and then on 7th January 2015 received a court order demanding the car back. Got a form in and filled it in for a Time Order to Pay I got a letter from their lawyers on 05/05/15 for the following but I had been making payments from 01.01.15 as agreed. EXTRACT DECREE FOR PAYMENT SHERIfF COURT Court Ref. no: A???/?? Date of decree: 07 January 2015 In Absence Moneybarn No.1 Limited, a company incorporated under the Companies Acts having a place of business The New Barn, Road, Petersfield, Hampshire, GU32 2u I have been making all my payments as agreed by bank transfer on time, in November 2015 I got several calls and emails to advise my payment was not received. I send them a copy of the statement showing it had been paid and then they requested a full months statement showing all transaction to prove it was not paid back in as they had not received it. Which I duly did several times. On 16.01.16 I got a letter in saying they are taking the car back as I have breached my court order by not paying my account. I have shown them a statement as proof it was paid on time but they deny receiving it. I got several nasty emails yesterday saying if I did not return the car they will report it to the police as missing. I have since November asked to put a dispute on the account as why should I pay another £xxx when I have proof it was paid but they will not accept this they are demanding it back. Is there anything I can do? ------------------------------------------------------ I was in communication with them & Ceatta their collection company . Moneybarn did not return one email but Ceatta company did their best to try and resolve the matter but eventually came back and said no they want the car when can we collect. In between all this their solicitors letter I got in May advised that if I defaulted they would revoke the agreement and would need to reapply to the court to collect goods. Now at my wits end I called the Sherriff Court who were very helpful they checked the paperwork and advised that they could NOT seek to take the car back without going back to them for a court order which they have not and I would have to have missed TWO payments before they could do this. I explained to the court I have statements showing I paid the account and all 45 emails to moneybarn which they have advised me to keep for future reference but they are not allowed to take control of the car unless the above was done. I emailed all this to moneybarn who still have not returned confirmation that they have received this I have sent it to three different departments. Ceatta have confirmed that received the email and forwarded it to moneybarn as well. Do I keep pestering them or take my complain straight to FOS and email their CEO.?
  22. Hi there. I'm having issues with moneybarn, surprise surprise. Received a termination of contract on 23rd March which states I no longer own the car. Arrears are around £1200, 3 months, tried on several occasions previously to set up payment plans over the phone but they made it incredibly difficult.!! A payment plan for arrears never officially got set up as I asked to speak to a manager in the end - they said he would call me back within 24 hours - this was two weeks ago and no call back has occurred. then I got the termination of contract letter on 23rd March. When I asked to speak to a manager about clearing the arears two weeks ago - I made the payment for February to keep things up to date so it was only the arrears owed. Another strange thing, I received a letter saying "we are dealing with your complaint" about a week ago. Stating that they are dealing with my complaint about their service and will get back to me within 4 weeks. - haven't heard anything more about that yet. I didn't officially make a complaint but I did express my opinion openly on the last phone call that I was unhappy with the way they were dealing with things. I can afford to pay the arrears now if I have to - if I phone and offer to pay the arrears do you think they will reinstate the contract even though they have said the car is no longer mine and is owed by them..? Has it gone too far now.. Any help appreciated. Contract started feb 2014 and arrears from November 2014
  23. Hi Guys, this is a long one so please excuse me and take some time to offer advice if you can. I bought a car worth £6000 which was financed by moneybarn in February so 8 months ago. I fell sick 2 months ago and was unable to make payments and had missed a payment prior to this too, so I put my hands up my payments were not on time and it is my fault. I went back into work last month and made a payment of £300 which is the most I could afford as I have a load of payments which have built up. I had fallen back with my payments to an amount of £800, and I got a call at work today from a guy who works for a company called Ceatta saying he was being assigned to repossess the car. I explained I would pay the whole outstanding arrears in two weeks and he went back to moneybarn with this but they would not accept. I called Moneybarn and they are adamant they will not accept a payment of all arrears to bring the account up to date in two weeks and want the car back to go to auction and I will still have to pay the outstanding money. Incidentally a few months ago I transferred the V5 into my fathers name as he is the main person now using the car, I kept the finance in my name. Do I have a leg to stand on? I am gutted because I know the car will fetch a fraction at auction and I will be liable to pay the whole loan amount. Moneybarn have also charged me numerous late payment fees over the 8 months. I have told them I need a day or two to get advise, what would you guys suggest is my best option? Thanks in advance.
  24. Good Morning All, I appreciate you are all busy people but I need to pick peoples brains over my finance agreement with Moneybarn. I have a Regulated Conditional Sale agreement with Moneybarn. The details of which are as follows I bought the car for £12,142.30. I paid £1152.30 as a deposit. Leaving he total to be financed as £10,990. Not a problem so far. I got into some financial trouble with an ex, however despite paying late every month, I always paid. They stuck a total of £275 for non payment by direct debit and notices sent to me, which I obviously paid. before my payment in May 2014, I had paid a total of £5533,95 ( This is from my statement of account ) I then paid my payment for May, June and July, which means I have now paid £6679.40 of my total amount. However I have not paid Augusts Payment due to financial problems again, which will be 2 months payments come 3rd September. The financial problems were caused by being dismissed from a well paid job due to some personal reasons. I have since found another job, but needed a month to get back on my feet. Now I can afford the car, once I have sorted myself out again, but was wondering if Moneybarn will spread my outstanding payments over 3-4 months on top of my usual monthly payments? Also am I protected by the 1/3 rule in relation to repossession of the vehicle? It is causing me some issues as I don't want to lose the car. I am worried about what Moneybarn will say, as I have read loads of horror stories. Paying off the arrears over 3-4 months is not a problem at all, and I may be able to clear it quicker, but I just needed some advice and if possible a letter template, as I am not very good at this kind of thing. Thanks for your time
  25. Hi All, I have a big problem with my car finance company. I have had the agreement since about May 2013 and since about May this year I have had problems keeping up the repayments because I lost my job and the agreement as of last Friday, has been terminated I received my letter saying that I need to return the car. I haven’t paid over a third so I know they can repossess when they like. They've actually been quite good in the past and understanding so I can't really fault them as it was of my own making that I am in this mess. Saying that, they are however adamant that they will not reinstate the agreement going forward now and that I am to return the car. The only option I have is to pay the full arrears by Friday £1550 and they will allow me to keep possession of the vehicle but said it still won’t be a full reinstated agreement it will be something setup with their legal team and will be on a rolling monthly repayment and if I miss one the car will instantly be called on for repossession. My circumstances have changed in the last month or so and I am now earning good money again and the usual monthly installment comes to a tenth of my take home salary, I can easily keep up the repayments going forward but it’s obviously too late in their eyes which is fair enough. Is there anything I can do, I have offered to pay £1000 straight up today and the remanding £550 plus the month’s installment on my payday at the end of the month but they are unwilling to do that. Can I still apply to the court for a time order even though I’ve not paid under a third? Really stressing me out as I am finally straight in terms of income but they have given me till Friday to raise the money or it will be passed to recovery agents then. Thanks all
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