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  1. I would be grateful if anyone can help me with this please. I joined RAC breakdown cover in December. I have not used the service at all and hope to never need it, but it is there just in case. Other than the initial confirmation email and card arriving by post, that was that. Until 3 weeks ago when I started getting several emails from RAC and others in connection with the RAC, ie FeFoo who were doing a survey on behalf of the RAC. I never gave RAC permission to annoy me with emails and certainly never consented to them giving my email address to 3rd parties such as FeFoo. I contacted RAC initially by completing their online complaints for, An autoresponder said they would reply within 5 working days. They did not. I did the same again and again they did not respond, so I called them to register my complaint about my complaint. I received an email from RAC last week in which they apologised for not responding before and they offered me £15 compensation as an apology for the non-response. However, they told me in the same email that when I joined I did not opt out of emails. Firstly, I certainly did as I am one of those people that refused to give shops my email for this exact reason. Secondly, I thought the law had been changed in that you now have to ‘opt in’ and the default is not to be opted in instead of the old way of opting you in unless you remove the opt in selection – as used to be the case with the likes of Adobe Flash player that used to pause enough time to get you to click ‘accept’ then autofill the additional junk software you did not want, that has now been changed to NOT autofill. Can anyone please clarify if I am right on this? RAC should not be opting me in unless I specifically say that I want to be by ME selecting an opt-in box, rather than me having to look for and select selecting an opt-out box. Ironically, they said in the same e-mail that I had now been removed and would receive no more junk, then sent me more junk the very next day! Any help would be appreciated.
  2. Dont know if this is the correct section: We have a 13 year old boiler and have paid Boiler care cover for 11 years which also covered pipes, electrics etc... Basically their top cover. Over the past year we have had boiler failures around 4 times and its usually the odd filter, pump etc... although 4 months ago they changed the circuit board. They did advise during the last visit that we would really need a system flush at over £500 but we thought this was steep so didnt get that done but at the same time not advised that failing to get that done could cause damage that would result in our boiler not being covered in the future. Yesterday the boiler just wouldnt reset so we called them out again and it turns out that the heat exchanger is leaking which has leaked onto the circuit board. The engineer called his boss but they are refusing to cover the claim because we didnt get the flush done. The options they gave were: Fix the parts at £400 or get a new boiler. So we now have a sticker on the boiler saying its unsafe to use. They said that the cost of parts previously used to repair the boiler is more than the boiler is worth itself, but the way we say it was that thats why we took out the £30 per month cover. Called a few companies for quotes but its also going to be a few weeks without hot water and heating so no good with 3 kids. Im trying to find our contract to read the terms although i know that they will have covered themselves. Anyone else been here with them? Thanks
  3. Just to let people know about the trouble I have had with budget insurance. I took out van insurance with them in May this year, as well as the insurance I took out break down cover. This month I had purchased a new van , when I tried changing the insurance over to my new van Budget wanted to double my premiums even thou through an online comparison site they were quoting £20 cheaper than I was paying. When I queried this they said that was for new customers and not for existing customers and they would not budge. I decided to cancel the insurance and has to pay £50 cancellation fee as well as £48 for the break down cover as this was non refundable. I raised a formal complaint with them and they did refund the cancellation fee but they will not refund the £48 breakdown cover, so I am now paying for breakdown cover that I cannot use and cannot transfer. Hope this helps some one else JJ
  4. Hi Peepz Firstly, new to this forum so Hello to all. I need some help & advise. I had my daughter tablet, a nexus 7 2nd gen 32gb covered for accidental damage for the past 4 years. Last week she put on the side of the bath to use the toilet and it fell into the bath which her mom had just ran for her, She is only 6. It caused the tablet to become water damaged, nowhere on the knowhow's policy does it state anything about water damage. What is more annoying is that it is called whatever happens & they state "mishaps & accidents do happen" but when I used my cover they have rejected it & returned it back to the store. The engineers report has said it could be neglect & that I have to write to head office, which I have but I'm not holding my breathe. What I need to know is, is it worth me trying to take them to small claims court to repair or refund me my money or am I just wasting my time? I have done some reading I know you cant use FOS as these big companies have some sort of get out clause. Will it just cost me too much & take too long that it won't be worth it or do you think I have a case? How can they say a child deliberately did this or it was neglect? it is a very grey area, how do you define neglect? if it's caused by an adult then I can understand but then a child doesn't have that state of mind to even think it. Any advise is appreciated The tablet cost about £225 new about 4 years ago or shall I try watchdog or trading standards etc... really angry that I've paid them all this time for a worthless cover thankz ice
  5. Hi Again I come to get great information and help. I was with PayPlan Plus for about 5 years, paying £22+ per month for payment protection. My questions are ... 1 ... Can I claim Payment Protection from a Debt Management Company even though it was a free plan 2 ... Can you advise of the address of payplan as i have since emigrated and no longer have anything from them 3 ... If successful They are not allowed to pass this on as a split to the creditors are they Many thanks for your help again. Very much appreciated especially as I no longer reside in the UK. Grumpy Old Me ... lol
  6. Just needed some advice please . I took out breakdown cover in july on the go compare website . It was £27 with max 4 call outs. In august i had a flat battery at my home called them they came out and jump started me everything sorted drove and got a new battery , no problem . Today i get an invoice for £ 30 saying that there is an excess on every call out and i should of seen it on the go compare website . I read all documents sent to me , and it does not mention £30 excess on them , also the lady i spoke to when i needed them never once mentioned there would be an excess cgarge . I rung them today furious and this was there reply below . Dear XXXXXX Thank your call please see attached documention and screenshots of the go compare site were you puchased the policy. I must make you aware unless you pay the excess on the policy you will invalidate the insurance and as a result will be liable for the full cost of the recovery ( cira £204 + VAT ) if you fail to pay the outstanding in 5 working days we will be instrycting our debt collection team to procede to follow official avenues to collect the amount of recovery and you may also be liable for our costs in collection aswell. signed XXXXXX Just wondered if anyone has any advice . The guy has cancelled the policy and was very threating on the phone .
  7. hello i have a cover for my kitchen electric goods my dryer stopped working on 2/10/17 i rang to report this and book a repair this was then booked for the 10/10 repairman said he would have to order the part, came on the 12/10 and fetched wrong part and would contact me when part becomes available, i did not hear from them again so i rang D n G back up on 25/10 said they would replace product and be in touch within 24 hours ive not heard from them, ive tried to ring them but left for over half hour on phone. a month without a dryer, can i cancel my cover. its a rolling cover and only just started 02/10 when i added a new appliance same day i reported the dryer
  8. I bought a car from stoneacre in 2014, i have 3 year warranty with vauxhall until september this year. My engine has failed on the motorway with no warning at all. We have had the car serviced and the book is stamped. However we lost our invoice, the garage cannot provide an invoice due to not having it on their computer system. genuine parts and oil was used. Now vauxhall are telling me that the engine wont be repaired under warranty due to not having an invoice however the book is stamped. can anybody advise me on what to do? thanks!!
  9. Hi I have a claim with a legal cover insurance for a car accident that happen in 2015. This is covered under my house insurance, so it is no no win no fee claim. They have sent me to a doctor. He created a report that was wrong since the beginning. I have object to it but the insurance insist it would not make a difference to my claim. Then the doctor send me for MRI scan for my shoulder that I had issues with since the accident. He came back to say " in his opinion after looking at the MRI scan, the issue with his shoulder, joint to hand, is degenerative and is been brought forwards by the accident by 3 years". I gone with my girlfriend to see him after few months of the accident, I said to him, I lost consciousness at the accident, I have issues with my neck, back, (they are getting better but still cause issues), shoulders, leg was broken and badly injured the muscles, tissue and bad scars. To understand the accident, I was slowed down to 40mph, gone out of the road to avoid them but they still hit me with 60mph. The front right side of the car was damaged, wheel broke off, the door gone into my leg, broke the bone and damage my muscles, nerves. I was holding the steering straight so the car not tip over because I knew the wheel would brake and had my foot on the brakes. So I got all the impact force on my shoulders and leg. He said in the report, I gone with my wife, I have not lost consciousness, he said "I said" that back, shoulder and neck have gone after 3 months of the accident, my leg is been fixed (broken bone), he does not mentioned anything about the rest of the damage on my leg, he does not mentioned to the report that I never had any issues with my shoulder join before the accident, he only show his opinion. I had the accident on 07/06/15 and gone for the MRI scan on 22/07/16. After his second report, after the MRI scan, I questioned the degenerative comments as the MRI was more than a year after the accident and never had any issues with my joints before, he replied: The client had the accident in 07/05/15 and the MRI scan was done on 22/07/16, well within a year time". I asked the insurance to scrap this report as the doctor they have sent me is not capable of creating a legal report, he does even know how many months are within a year, but they refuse, even after I said I pay for the second report from a reliable doctor who can actually create a legal accurate report. They tell me that changing all these errors would not make any difference to my claim and I can only claim 10K-11K. After I seen an independent solicitor he advised me to not release the report if I am not happy. I told that to the insurance claim, I asked them that by asking me to release an inaccurate report is their legal advice but they refuse to reply to this question. They keep telling me we can go back to the doctor to correct his report, but I already asked for the report to be corrected twice and once the insurance company refuse to pass the correction to the doctor as they said it would not affect my claim, and the second time I asked the question about the MRI and and the degenerative comments he did not correct nothing, he just came back with the 13 months is well within a year comment. I just stuck now, if you go from no win no fee solicitors, the take 20%-40% of your claim, probably to do the same job as the idiots that my home insurance sent me. Anyone else had similar issues that can provide with any comments? Thanks
  10. I rang the GP surgery due to having problems with the online booking system, this particular bad mannered receptionist talked down to me in a demeaming manner, telling me to use the online booking system at 7.45am in the morning. I tell her the online booking system is showing the next 3 weeks as not available to book an appointment and question her why? Her response to use it 7.45am in the morning or ring for an appointment at 8am. I tell her I can't because I'm travelling to work that time, she responds thats the only option and she gets more and more agressive during the call, like she's on a power trip. I tell her I'm making a complaint. I ring back after a few days, its the same receptionist, she takes my details (d.o.b), I ask to speak to the Practice Manager, she tells me 'We don't escalate calls to the practice manager. you have to put it into writing'. She keeps on repeating this over and over. I feel I'm getting no where and she's looking for a verbal confrotation after realising its me who and she asks "is it about the complaint against me?" I say no, but she asks "so whats the complaint about about you want to tell the practice manager or is it about not getting your appopintment within the 3 day time limit (I was given it 3 weeks later!!!) She asks "is it about the complaint against me? or about your appointment in 3 weeks time" I tell her its neither, but she keeps interrogating me over and over. Her tone of voice is aggressive, she talking loudly and I can hear her colleagues in the background. She tells me "I can't give you the practice manangers details, put the complaint in writing" and she's questioning me time and time about what issue is about (she's trying to find out why I want to speak to the practice manager, so she can pre-empt and try to cover her tracks before the practice manager receives the complaint. I can hear her colleagues in the background and tell her, she's breaking confidentiality/privacy by talking loud about my matter in from of her colleagues (she's buzzing of the power trip in front of her colleagues". She tells me I'm breaking confidentiality by talking to her in the presence of my family because she can hear them in the background!!! She tells me the call is recorded and we are not getting anywhere and she will end the call. I say her attitude towards me is bad, she's not professional and she's now talking over me, interrupting me constantly, then she slams the phone down. My health is not good at the moment and this effected my health....what can I do now to put her strong complaint in and get this receptionist dismissed because of above and she's openly discussed my issue with her colleagues and she went through my notes when she took the call, trying to find out if she could find out why I wanted to speak to the practice manager. Please help.
  11. Hi Cagger's I know I've been very dumb I know it, anyway I bought something from Bright house last year and I was told if I did not have contents insurance I would have to take out the OSC. In fact I was dumb again the same year and bought something else and was told exactly the same thing. It is my intention to pay these items off and no longer use bright house. but I have since learnt that you can cancell the OSC at any time and I have already drafted a letter using a template from this site. However, I am reading conflicting information about getting a refund for the OSC I have already paid. Is it possible to have this refunded and applied to my account to reduce the amount I owe? I was clearly missold these items as I now understand the line about having contents insurance is bull****. Thanks people
  12. Really need some advice on the best course of action here, here's a summary of what's happened. Taking it from the start: I bought my vehicle back in April, a Ford Fiesta, 14 reg. It is covered by the manufacturer's warranty (3 years / 60,000 miles), it's just over 2 years old now and has around 40,000 miles clocked. I am the 2nd owner of the vehicle, having purchased it from a Ford Evans Halshaw dealership. The vehicle was serviced at that same dealership in August, with everything stated as being in good condition. 2 weeks ago now, travelling down the A1, the car broke down, with the engine refusing to start, I had to be recovered from the hard shoulder, and the AA quickly identified no fix could be done at that point, there is no compression when attempting to start the engine, and the drive belt had gone. The vehicle was taken into a ford garage near home. This is a different dealership to the Evans Halshaw I purchased the vehicle from, but is an official ford garage. I informed them of the situation, and that the car should be covered by warranty. The following day they informed me that the auxiliary belt had gone and that it had caused further damage to the cambelt and more beyond that. They said the auxiliary belt is not covered beyond the first year of the warranty as it is a wear and tear item. The garage has made an attempted fix by replacing the cambelt, but to no resolution, and is now in the process of having to remove the cylinder head to inspect further. As you can imagine, the costs are racking up fast, and they still don't know the extent of the damage, worst case is the whole engine needs to be replaced, and that would cost more than the vehicle is worth. In the meantime, I lodged a complaint with Ford customer relationship centre, who took a week to get back to me, just to inform me that they had spoke to the garage, and reiterated the exact info - that I wasn't covered and there's nothing they can do. Frankly, I feel this is absolutely bonkers, the vehicle is 2 years old.. . I don't expect to buy an almost new car, and 6 month down the line have it break down to the cost of thousands or even more. Surely the service should have caught that the belt would go soon, it seems crazy that the cars only done 40k miles and has broke down this badly. Now, even as a wear/tear item, it has caused severely more damage than that - I'd happily pay to replace the auxiliary belt if that went, but it seems like a major issue for it to have caused more damage. I'd appreciate any advice, I don't feel I am responsible whatsoever for this occurring, I find it insane. This is the first vehicle I've ever owned, and I felt I was playing it safe going for something still under warranty and as commonplace as a ford fiesta. I'm still pushing my complaint further with Ford, but haven't had a further response from them yet. Also, in the event my engine does need replacing, I feel I am completely cornered, I have no where to go at that point. I'd be out of pocket massively, with no car to my name too.
  13. ive taken on this for my mother. Long and short of the query is she took out cover for a dishwasher to be fixed with D and G. - D and G agreed to take over the appliance which is over 12 years old if they could fix. - came out twice last year, first visit asked for some plumbing to be done, second visit a fix was done but to unsatisfactory standards. - the appliance still leaks and the door was fitted back on incorrectly. - i stopped the direct debit due to the poor work and asked for it to be written off due to poor service - since then we are getting alot of chasing letters asking to reset up ddi as the plan needs to be honoured as a repair was done. failure to do so, the debt will be passed onto their 3rd party engineers. do i have a leg to stand to in regards to this or is it wise to pay the balance. i feel we have been cheated with the service.
  14. Firstly, Had an 'ECO' grant towards the cost of solid wall insulation all taken care of by Energycare Group of Haynes. http://www.energycaregroupltd.co.uk/about Surveyor came and said it would take a 2 weeks or less in Nov 2013. Work was completed in March 2014 after 50 calls to them. I was told by the surveyor and installers there was a SWIGA (Solid Wall Installation Guarantee Agency). The quality of work was very poor and they had to come back numerous times and caused damage to the property. Due to sight problems in the winter light I relied on their supervisor stating that the work was all ok and was pressured into signing the satisfaction form before the workers left as they kept saying they would not get paid until the form was signed. Complained through their 'Check-a- Trade' organisation they were registered with. Energycare Grooup came out with a pack of lies even though I sent them photographic evidence to the contrary. No result as Check-a Trade are paid by the companies. Complained to SWIGA but after more than 20 phone calls, letters and E-mails there was never any response. Complained to Ofgem as they are supposed to 'monitor' these organisations but again no response. After 3 months found that EnergyCare Group had not registered the work with SWIGA so not covered bt their ADR (Alternative Dispute Resolution) process. Found Energycare group had arranged an insurance backed warranty if they ceased trading but it was worth over £15000 less and no ADR process. Had purchased Legal cover with the house insurance through 'Wisecall Claims Assistance'. When reading the document that was sent, it is only a 9 month policy as they will not accept claims within the first 90 days of commencement of the policy. I thought at first this was only for new policies but it is in fact on renewals also. Never mind I thought, my claim was after the 90 day period so submitted a claim which Wisecall said to go through their underwriters, AU insurance services. The claim was rejected because I had not notified them within 90 days of the damage occuring, having lost 3 months going through SWIGA! Wise call said to send a letter in writing to their nameless managing director. This was done on 26th Aug this year. By 6th November, still no reply or acknowledgement so contacted Wisecall and they gave me an e-mail address a copy of original letter was resent to them. Still to date no acknowledgement or reply. I have been told to sue Energycare group for 'Breach of contract but dont know how or what redress that would bring. I have checked on the OFT Unfair contract terms and sections 2.4.2 and 2.4.3 seem relevent regarding time limits being imposed where a claim could not be brought earlier but still have no idea how to proceed now so any comments would be very welcome. statch ps Was also told to seek redress through Ofgen as their companies contributed to the cost so should help but ofgem very evasive and at first said it wasn't a consumer issue then after telling them all calls were recorded and contacting my mp a message was sent to get back to them, this I was unable to do at the time as I was in hospital so now just trying to pick up the pieces again.
  15. As this is now included as a forced, non optional add-on, has anyone been able to reclaim it and how can you find out what proportion of a payment is "insurance"? i unfortunately use brighthouse atm and have also used them back when it was crazy georges so i potentially have a sizeable reclaim to work on.
  16. I signed up for a year of cover on a washer dryer and have just found out that they have been taking the payments since 2011 without me realising or indeed authorising it. I spoke to them and they were incredibly unhelpful - a rude and arrogant woman on the phone who said that they were not regulated by anyone and fundamentally they could do what they liked. They claim to have been sending me renewal notices each year which I have not received - I moved property so cannot verify this. Their main line of defence is that when they sent the first renewal letter it said that unless you cancel then it will automatically renew. I cannot believe that this is allowed?!? Can anyone please help me claim my hundreds of pounds back? I could have purchased about 3 new machines now for the amount they have charged!!! Any help greatly appreciated.
  17. Took out a British Gas homecare agreement a few months back and paid a £99 initial call out charge where they come out and inspect/fix your boiler and then you pay £22 a month for a minimum of 12 months. If they don't want to take on a boiler they reserve the right to not take on the agreement after the initial inspection. They took on my boiler and 4 months down the boiler has broken down again. The engineer came out today and advised that the boiler is not worth throwing more money at and cancelled my agreement. When I spoke with British Gas they said that the Ferroli no longer supply the parts but I just got off the phone with them and they have plenty in stock. I think its due to the fact that its gonna cost them £400 for the part. (combustion box) Can they do that mid way through a policy as it doesn't suit them?
  18. I was in a legal dispute with a University over a discrimination issue. It was concluded by Consent of Order and I was awarded damages, but without admission of liability by the University. In the Order it stated the matter against the Defendant was concluded. I have a couple of queries... 1) Could I bring a claim against a couple of individuals from the University - as my previous claim was against the University, not individuals. I am not looking for financial award just a declaration of victimisation. All documentation and Court papers has the Defendant as this particular University. 2) The Defendant was ordered (by consent) to pay damages - but without admission of liability. Would people infer the University was indeed liable - because of the damages they had to pay and that 'without admission of liability' is the equivalent of pleading 'not guilty'.
  19. I work 3 hrs every other Saturday on the counter in a pharmacy. The week I work Saturday I take the time off another day so that I am still working my contracted hours in that week. If I book holidays on a week that I am due to work the Saturday, I am expected to arrange my own cover with the other person who also does the Saturday and vice versa. As I am not expected to arrange cover Mon-Fri when on holiday I want to know is this allowed?
  20. Hi all. A very good friend of mine has had to resign from his job at the local council department (planning) due to the extreme stress he was put under. He raised this isuue many times with the department running up to his resignation but they did not offer any help at all. My question is if he were to send them an SAR, would this cover internal memos/emails about him? If so, please can someone help tailor one to cover this as I only have a standard SAR letter for bank charges era from years ago. Thank you in advance for any help offered, Buel10
  21. Does anyone know how Legal Expenses cover works in general - i assume it is not for a event that has occured ? or it their a backdate time frame? .I am referring to employment issue Oddly , i looked at the documents of Policy Expert and they conspicuously make no mention of exclusions regarding employment issues (page 2) http://www.policyexpert.co.uk/wp-content/public/downloads/optional-extras/legal_expenses_and_id_theft_Keyfacts_PELEIKF1012.pdf
  22. Hi My Son has gone away for weekend, driven through a ford. Water has gone into exhaust and car cut out. He got pushed out and managed to restart engine, let it run for about 5 mins to blow any water out but suddenly The airbags have deployed and broken windscreen and hurt his arm. He will call AA in morning to get him and car home. My question is.... will his insurance cover this. He has fully comp.
  23. I don't know whether this is just another conspiracy theory, but some people believe that some recent aeroplane crashes have been caused by them being taken over by remote control devices from the ground. Apparently according to aviation experts, it is now possible to take over the control of most aircraft from the ground. I find this a little scary if true and if there was any possibility of this then it would be covered up by the airlines, aviation authorities and governments. There would be sudden reduction in the number of people booking flights, until some reassurance had been provided, that it could not happen. It is not just the crashes that have been reported, but there have also been reports of flightcrew losing control over aircrafts for short periods or having unexplained problems. Or it could just be that the modern generation of aircraft with a large number of computers/electronics, are being kept in service for too long. We all know that cars with all the modern electronics start to fail after a period, even if the mechanics are in working oder.
  24. Hi there, I am not new, I have another account but I have forgot my login details also in the past I have post content which was not acceptable and I have learnt from that mistake and I am very sorry and it won't happen ever again and I created a new account as I need some very urgent advice. On 5th of February, I made a complaint against my advisor at Job Centre because she keeps threating me with a sanction on my Universal Credit claim all because of my gay slogan t-shirt which has the slogan (NOBODY KNOWS I'M GAY), she said that if I keep wearing my gay t-shirts then my payments will stop and it will go to a decision maker for a possible sanction. Then on Wednesday what's just gone, I received an outcome of my complaint it states my complaint has not been upheld, I have appealed against the complaint as it's not good enough, the advisors are not my employer. Can Job Centre do this? sanction me for a t-shirt? I always see untidy people in Job Centre with football t-shirts, love hearts, batman etc but they can wear all sorts of t-shirt but I can't wear my gay slogan t-shirt. I have been to Citizen Advice and the man who I saw said it's pathetic that they threating me with a sanction because of my t-shirt and he also said I could go to papers and put an article in the paper, I also spoken to my MP yesterday (20 February) and he wasn't much help but he did state this in his own words: ''In my opinion, no Job Centre can't sanction you because of your t-shirt, however you can try to challenge them and if you do get sanctioned then you can get a solicitor involved''. I always see people in trackies and you certainly don't go to interviews wearing jeans and trackies, I feel they just picking on me because it has the word gay on my t-shirt. On my advisor case load, she always has people in trackies but she doesn't say anything to them, I just want your input or your opinions if Job Centre are allowed to do this to me? I have appointment next Thursday (26 February) and I will be wearing my gay t-shirt, if my advisor starts then I will have no choice but to go to Burnley Express (Paper). By the way, just want to make one thing clear, I never wear these gay t-shirts at a interviews but I don't see what's the problem is wearing it at Job Centre appointments. I am not trying to cause any trouble on here, I just need to hear your opinions. Thanks. Note: I had a Job at Boohoo for 3 months but sadly got my contract terminated because of my picking performance as I wasn't going fast enough, I was going fast I could, I only made the Universal Credit claim last month and got my first payment on the 19 February.
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