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Found 15 results

  1. I wonder if anyone could advise me on behalf of my son. His car recently had a problem and he called the RAC out to deal with it. The car, which is automatic, was towed to a garage. The car was hooked up and driven at 50 miles an hour or more, this resulted in his gear box being damaged. His car was repaired for the original problem when it broke down but the garage commented on the problem with the gear box. Renault recommended that a car being towed should not be over 15 miles per hour. This has been taken up with the RAC who have taken 3 weeks to get back to him to say after spe
  2. I would be grateful if anyone can help me with this please. I joined RAC breakdown cover in December. I have not used the service at all and hope to never need it, but it is there just in case. Other than the initial confirmation email and card arriving by post, that was that. Until 3 weeks ago when I started getting several emails from RAC and others in connection with the RAC, ie FeFoo who were doing a survey on behalf of the RAC. I never gave RAC permission to annoy me with emails and certainly never consented to them giving my email address to 3rd parties such as FeFoo.
  3. RAC to apologise to 1 million customers for breaking insurance renewal rules The RAC will be apologising to more than 1 million customers for falling short on rules on insurance renewals. The motoring organisation has become the latest – and one of the largest – businesses to be rapped by the Financial Conduct Authority watchdog. Rules introduced by the FCA a year ago require firms to clearly show the insurance premium a customer paid last year alongside their proposed renewal premium. They also require firms to show a “prominent, clear and straightforward message” to encou
  4. Hi I have had 3 x late payment fees of £25 each on my car insurance with RAC which i pay monthly and credit is provided by BISL. I would like to reclaim these can someone point me to a template letter suitable to start the ball rolling ?
  5. Please move this to the correct topic if this is not the right place please. This is my first post so go gentle My girlfriend (who is also deaf and disabled) took out a RAC membership last October (2015) with RAC Parts and Labour cover which provides cover up to £750 in the event of a parts failure. She also added courtesy car cover. She did this because she knows nothing about cars and wanted complete peace of mind. *Parts and Labour cover seems to be provided by a third party warranty company called The Warranty Group (TWG) In January 2016 her car wouldn't start at the top
  6. Seriously boiling mad - I have had RAC breakdown insurance for last 4 yrs . On auto renewal direct debit . Just discovered after checking my bank online they have taken out £113 ( Last years renewal was £85 ) with no letter sent to state new premium - straight on phone to wait 20 minutes for call center . I have used their service about twice in 4yrs . Demanded a full refund for the absolute cheek of them , got offered a check in the post . ( Firstly in was a £16 refund ) Now waiting for their Complaints section to contact me for a direct transfer as i
  7. Here you go. http://www.motortrader.com/motor-trader-news/automotive-news/ford-technicians-praised-rac-high-quality-standards-18-11-2015 H
  8. purchased rac insurance for my car , they asked for ncd by email I provided and they confirmed by email, 3 weeks later letter arrived on 14 th march dated 11 th march cancelling policy on calling them they said I had not replied to 2 previous letters asking for copy of my driving licence , I not received either letter, started complaint what are my chances of reversing this decision and getting my charges back.
  9. Hello All, Bought a used car recently which had 3 months Warranty as above. Had starter motor prob in 2nd month, the garage which have been excellent for customer service replaced motor without quibble. The 3 months warranty is expiring shortly and I am considering taking out the above named RAC Warranty, Gold Parts and Labour Cover at £299 for 12 months cover. I have always had the opinion, rightly or wrongly and reading press reports etc, that these Warrantys are not usually worth the paper they are printed on. The dealer I bought the vehicle at, have been as stated abov
  10. We bought a Rav4 for 5.2 k from a garage in Honiton, stating we needed it to be reliable for 500 miles per month. We bought RAC silver warranty, but after nearly 3 months problems have occurred, a mechanic friend diagnosed possible sock absorbers, ecu, gearbox vibration, suspension, solanoid, and fluid type leak from somewhere underneath etc. I called into the garage we bought it from, and politely asked if they could take a look. They test drove it, and said possible probs but to take it to their rac approved garage near our home. I asked very politely that because the car was less than
  11. I was with the AA for years, no problems, but switched to RAC. I called them three days ago, because of a problem, and I only got the tyre replaced tonight. They seem to have contracted a lot of their work out to local garages. Anyone know any different?
  12. Hi. I have contents insurance which I bought through RAC, in January unfortunately I had to make a claim, I was passed on to Key Connect to deal with my damage to the sofa. This Key Connect company is part of Gallagher Heath. I am having to chase the company daily to ask on updates with the claim. They ring my landline which I have asked them not to do as it's only used for Internet, I tell them this every time. They have also been giving cleaning companies my wrong mobile number also. I was told that the sofa was beyond repair and asked for the original price I paid, which I did. After t
  13. Hello, I don't want to bore you with the longest of all stories but.I am in a position where I bought an RAC warranty through Car Craft, it wasn't worth the paper it was written on, I then didn't pay them for years, ostrich style. I now want to get it sorted out. I owe just over £500 - I could just pay it off, but I feel badly treated and mis-sold, like so many of the other RAC stories on here. So: Is RAC warranty the same as PPI as some seem to have indicated in threads? Can I have it cancelled, and my Default stricken off? (i have not paid in nearly 3 years) I did get a note f
  14. I recently purchased a 2004 Citroen C8 along with an RAC Gold warranty, i wrongly assumed that it covered breakdown as per the text on the front page of the booklet ( RAC GOLD WARRANTY AND BREAKDOWN) so did not bother changing over my existing Breakdown cover from my old car. Unfortunately my car broke down whilst on the M5 recently but luckily i was close to junction 6 and managed to coast off the motorway and stop on the motorway island. I had the warranty booklet with me and eventually managed to find the phone number on the back cover in small type. When i got through i was informed that
  15. just got a renewal from RAC today for an insane £5976 over a 1000 times more than the best quote i got online. Didn't hink much off it as it but re reading the letter they where going to automatically take payment with the card details i gave them when i first applied. So they where going to take neark £6K without my authorisation. Also they kept my card details stored on there system which is a breach of the payment card industries guidelines. If you currently with RAC then check and double check how muc they are charging you and make sure they are nt automatically take payment. I dont t
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