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Found 18 results

  1. Hi everyone, I have joined this forum for some much needed help. I bought a car from Available Car (i won't say which one or no doubt they will email me and kick off) with all cars they offer a 3k 3 month warranty. I noticed the car had a window fault and also a mechanic had noticed during the service the spark plug plug rail had a spark plug damaged. I contacted them and they told me it was no worry and i was covered under warranty so to bring the car in. I took the car to them in July and they diagnosed it did have a fault and they would repair it once the part ca
  2. I had contents cover with morethan for one year from November 2015 after which i moved to RAC (though i had forgotten about this as most people do with the passage of time and dealing with different companies). I received a letter at the beginning of August from morethan stating that my renewal was due August 19th and i wouldn't be covered after this date. I had no reason to believe this was incorrect but the price was extremely high so i went on a comparison site and renewed with Churchill. I was just checking my saved e-mails and saw one from RAC dated November 2016 about contents
  3. hi there, was wondering if someone can give me any advice......... Long story short, my son is off to Uni the landlord of the student house would not supply students with a freezer - they have a icebox in a fridge which is inadequate for five of them - she did give her permission for them to install their own. I purchased a freezer online from Appliancesdirect to be delivered to the student house on the understanding that he will take it with him when he leaves. Freezer was delivered 10th Sept, plugged in on the 11th and was working fine, the students have been out an
  4. I am not using my own loss assessor so have muddled through this painful process for the last year. Background: I have a holiday home and therefore holiday home insurance and last summer my home suffered an escape of water causing considerable amount of damage which affected most of the rooms in the house. I have appointed my own surveyor who has drawn up a Schedule of Works and we have received bids and are now awaiting for commencement of works from the adjuster. The house is uninhabitable and whilst it was being dried, which took 6 weeks, I stayed with a relative. When t
  5. Good Evening, I currently have an ongoing thread about my mortgage company and the arrears I have along with other problems http://www.consumeractiongroup.co.uk/forum/showthread.php?398831-Kensington-Mortgages-Assisted-Sale&p=4540089#post4540089 I am currently going through all my paperwork to claim my charges ...looking through got me thinking I have Buildings and Contents insurance with my mortgage provider. At the time they said I had to have hmm buildings with them. We have since got into arrears and have missed several payments. These arrears also include the insuranc
  6. Hi, I'm wondering if anyone can help me, I'm looking for the best/cheapest home contents insurance provider that also covers hire purchase agreements. I have 4 contracts with BAYV and i think their EPS and AllSorted cover is extortionate. I would prefer to insure with a cheaper/honest/reliable company instead of these.
  7. Need some advice and hopefully some clarity. Our Rented (unfurnished) home was flooded due to a faulty water tank in the loft. The water had "tracked" all through the house (4 rooms) and pretty much 3/4 of the house had to be stripped to brick/timber. The hallway/bathroom/kitchen was not effected. I have home basic contents insurance (via Lloyds TSB) and we have had this for over 10 years. The landlord also has insurance and we had a Loss Adjuster that we able to represent both insurance companies. Personal items amount to approx. £3500 Hallway carpet £950 Th
  8. My car was impounded last week and I recovered it on the weekend, however today I opened the boot and see my speaker, amplifier, my bag and work cables are all missing. I mean are they allowed to remove my things?? I called the impound but it's just an automated message stating opening times and the documents required. The impound is far from my house so wouldn't really want to travel all that way and come back with no outcome. Any one have any suggestions on what I can do?
  9. Hi everyone. I was a bit stunned by a demand from Admiral Insurance this morning demanding a cancellation fee of 65.00. I did not cancel, they did. I wanted to add an item, as named item with a value of 4K to my contents policy. It was accepted for about 14.00 but was referred to underwriter. I then got a call telling me the underwriter would not cover the change, a new policy was offered @ over 340.00 compared to the 114.00 I had paid up front. I refused this, said I would not insure the item and wait for the policy end, about 2 months. I was then told that this was
  10. This is a real quick question. I'm considering using bright house because I'm all out of options. I was wondering if they can receive overpayments or a deposit? I can see why they wouldn't encourage this if it reduces the amount of intrest and period of payments. Can they refuse extra payments? Does paying for something quicker at bright house reduce the interest. what are the fees for over payments. guess what with 30 minutes of searching I can not find anything on there site.
  11. Hi there, I'm currently in the process of a home insurance claim and would be very grateful for advice on certain aspects. The claim was initiated following an escape of water and the result is that the ground floor at my property requires replacement and a room needs partial redecoration. A Loss Adjuster visited my property following the claim and, along with estimates for the main works, requested that I also provide estimates for removal and storage of my contents to the whole of the ground floor of the property in order to facilitate the works. I should highlight here t
  12. Hi. I have contents insurance which I bought through RAC, in January unfortunately I had to make a claim, I was passed on to Key Connect to deal with my damage to the sofa. This Key Connect company is part of Gallagher Heath. I am having to chase the company daily to ask on updates with the claim. They ring my landline which I have asked them not to do as it's only used for Internet, I tell them this every time. They have also been giving cleaning companies my wrong mobile number also. I was told that the sofa was beyond repair and asked for the original price I paid, which I did. After t
  13. Hello all, I'm just looking for some advice/opinions on where I stand with this. I send a parcel from UK to Los Angeles with Fedex. A few days later I got an email from the recipient to say that the contents was damaged and that the box that I sent the items in looked more round than square, was dirty and looked as if it had been kicked all the way to its destination. Shocking, especially giving the amount I paid (£140) with full declared value of £2500. The total value of the damage amounts to around £1000. I have contacted Fedex to complain about this and to submit a compensation
  14. Hi i was burgled last week and amongst other things my wallet was stolen with £220 in , i am a self employed window cleaner and they have said they cannot pay out for the cash as i can not prove i had the money . can they do this or is there anything i can do as to me it is alot of money and can not afford to loose it , many thanks
  15. I wonder if anyone has had a similar experience and can advise on the best approach. I sent three Christmas cards, including some Euro notes, in a larger envelope to my kids in France. The letter was delivered in a Royal Mail "Damaged post" plastic envelope but my envelope had obviously been steamed open, the contents removed and then been re-posted into the system. Not registered but I'm not sure that would have prevented this or helped apart from compensation, which I will go for anyway as the Royal Mail clearly stated it to have been damaged in transit. The Royal Mail site d
  16. Can someone please explain this to me in English ...... It's regarding home contents I don't get it "where the sum insured represents less than 60% of the value at risk we will obtain a full statement to establish how this has arisen. We may choose to reject the claim and regard your policy as invalid" I have home contents insurance all together with my insurance at £13,500 High risk Items at £1,500 Overall contents in the house is around £6k with £1,300 High risk included. I just need to know what that means in the policy book as I dont get it Thanks
  17. My friend lives in a small block of flats (all owner-occupied). They each have their own contents insurance, but the building insurance is paid jointly via the service charge. His washing machine has flooded the flat below. Is this something that is covered by their joint building insurance or the contents insurance of the flooded flat? The insurance company wants proof that the machine has been fixed. If the problem occurs again, who is responsible?
  18. I am having a problem claiming on contents insurance. Contents are covered for approx £40k on a new for old basis but when I tried to claim for burst tank damage to bedroom and lounge I have been offered only £2,000 from insurance company. When I queried this they said that some of the contents was were 15 years old but surely that is the point of taking out new for old insurance. After I queried this they have upped the offer to £2,500 but I don't think this is enough but am afraid to reject it in fear that they will refuse to pay out anything. What should I do?
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