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Found 18 results

  1. So 2 days ago my misses got a letter from Fedex saying she owes £40.69 £12 of it is a charge from fedex themselves the rest they claim is customs duty. Her sister who lives in the USA sent her a book from a company over there the book cost $14.99 which is around £11 our money. From reading it would seem that my misses can received a gift from outside the EU and not pay any duty on it so long as the item is less than £34.99. Yet fedex insist its worth higher value $27.99 and claiming an individual didn't send it the documents show the importers name as her sisters name. Fed
  2. Hi all I hope that somebody an assist with a money claim online against FedEx. It concerns a package that was mailed by my wife and I from the UK to India. It contained life saving medicine for our cat. Unfortunately it was delayed –FedEx admits liability for the delay – and it meant that the medicine was no longer viable. It was specially packaged in insulated wool with ice packs which kept it temperature controlled for 72 hours. FedEx have refunded the £177 that we paid them for carriage but we have had to pay another £207 for the medicine (its original cost) plus another £50 or so f
  3. Hello, I am looking for some advice please. I have a standing order weekly to Fedex Europe paying off some outstanding import tax, however today I have received a Notice of Enforcement asking for £958 - includes a number of charges! I can happily print off the invoices for these payments and get these off to them, but I need to know what I can do re the letter? I have emailed them today asking for confirmation of whether any payments have been added to this account. I have until 31st March to get this sorted. Please advise. Thanks
  4. I would be grateful for some advice. I occasionally get some eatables and pickles from India using Fedex courier services. My father paid the charges for the courier services in India and declared the item value which was 15£. I have received the parcel without any issues. After 3 weeks time i got an Invoice letter from Fedex for the payment of 30£ for Duty and Tax. In the Invoice its clearly mentioned that the total value of the goods was 19£ and Fedex was asking me to pay the Duty and Tax of 30£. I have attached the Invoice. I have call
  5. Hi, I bought an item from a company in the USA. It arrived safely by Fedex. A while later, I received an invoice from Fedex asking for payment of VAT and a handling charge, £26.29 in total. The following is the relevant paragraph from my second and last email to them. I have now received a demand for payment from Control Account PLC. "If Fedex had made it known to me before I agreed to purchase I would have been able to make a choice. As it is Fedex is trying to make a retrospective charge against me. According to my understanding English law does not allow retrospectiv
  6. I recently had a package mailed to me by a third party from overseas. They used my FeEx account number and billed all charges to me. They did not check with me I was happy with the price before sending it, and since the charges were extremely high, I would not have accepted them and asked the package not be mailed to me. According to FedEx's T&Cs just giving my account number is sufficient for me to be charged - the money was directly taken from my credit card - however I feel that since I did not agree to the transaction I should not be liable to pay. I'd like advice on whether if th
  7. Transmitter purchase On the 20/05/15 I purchased a Quad transmitter from HobbyKing for £167.18. This price included carriage by FedEx to my door. On the seller web site was a page for selecting a carrier. The default choice by the seller was FedEx and was highlighted by a button selection. All of the carriers offered carriage at about the same price (DHL etc). The carriage price offered by FedEx was the most competitive at $33.32 and I continued with the payment process. At no point was I advised of any other affiliated costs or charges. I paid the full
  8. Having read this Default Re: Royal Mail Customs handling Fee Response all what follows is pretty well useless Oh dear Looks like I have missed the boat. Hi all, Having had some time to think about my situation with FedEx a few ideas have surfaced. But before I start I will apologise in advance to anybody who may feel that I have misrepresented or distorted the facts to justify my hypothesise about the subject. These are just the type of thoughts and ideas that wander through one’s head in the early hours of the morning. So here I go. FedEx et all will never take any
  9. Hi all! Looking for a bit of advice. I recently imported a computer game from a company in Hong Kong which was delivered to me via FedEx last week. Just today I've received a letter from them, a "Duty & Tax Invoice". The value of the item I imported was £23.89, so it seems there's £5.64 of tax owing. A bit annoying, but fair enough I suppose. However, FedEx are also charging a £12 "Clearance Administration Charge", bringing the total they want me to pay them to £17.64. Now, the £5.64 of tax I don't mind paying, that's owed and that's fai
  10. Hi, I received an item from Canada on the 28th of April 2015, via FedEx ..I was pleased at the time as it had arrived quickly and I assumed they hadn't charged me import and taxes, but today (the 13th of may) i received a request to pay £75. needless to say i felt deflated and very anxious. I had a similar situation with DHL a few years back, although that was a lesser amount and I won that.. I just can't afford this and the reason is that the money I had set aside for import charges, I thought I didn't need as I received the parcel with no
  11. I received a parcel from my family in Malaysia via Fedex at January 2015. Few days later, an invoice came to me charging 46pounds as the income tax. I decided to ignore it as the parcel is a gift but not a things that I bought. After 4 months, I received a letter from Control Account saying that it's acting in behalf of fedxe to collect the debt that I owed to Fedex. They sent me 3 letters in total, and the last letter was written with the title "Letter Before Claims". I'm worrying about it and should I continue ignore it? I'm going back to Malaysia in 1 m
  12. Hi Guys. Sorry if this has already been addressed but I am just looking for some advice. I purchased some items from Usa before Christmas and they were delivered via Fedex and they covered the customs and duty charge. The problem is they didnt tell me or inform me they had covered it so I didnt know I owed them money. I got a letter from Control Accounts Plc yesterday stating that my debt has be passed onto them via Fedex because despite previous letters I have refused to pay my customs and duty charge. The thing is I never received any letters from
  13. Hey guys I got a letter ages ago from fedex asking me to pay some charges for something I purchased from america. Amount was £18.51 to pay, I ignored it and got a letter from PLC telling me to pay them instead of Fedex. What I'd like to know, is it safe to continue to ignore them ? No court hearing or any of that stuff as I can't really be dealing with that stuff as I am a Uni student. Can I just ignore them ?
  14. I had a replacement tooth/crown sent over from US to UK to have fitted by a dentist here. I paid in full and an extra £12 Post Office charge for Customs clearance. It broke and two weeks later the US dentist sent me a replacement tooth/crown with no charge as it was under guarantee. He put" Replacement//Under guarantee" on the invoice and I later got a bill from FEDEX asking me for £30. Do I have to pay for replacement goods under guarantee and how does FEDEX justify that charge? They blame Customs. The invoice bill is unreadable and I had to phone the US Dentist to ask what it said. How can I
  15. Hello all, my name is Anthony (if you hadn't already guessed) I'm new to CAG and have come looking for help regarding a recent purchase I made online. I ordered an item from China... which was delivered by Fedex and was signed for by a family member as I was working at the time. A few weeks after this... I received a letter from Fedex stating I owed them an amount of money. I decided to ignore the letter and again I received another one very similar to the first stating I still owed them money. I also decided to ignore this one and have just recently received a letter from Control Account
  16. This is a bit similar to another recent thread. My sister sent me a 'surprise' gift box from Canada containing some small presents for family members. 3 sweatshirts, socks and cards. None of the items are for me and I didn't ask for them. She sent them because she knew I'd be in to receive them. The value is $54 Canadian dollars. Now I have got a bill from FedEX saying I owe them £31.03 some 14 days later. The box was opened by US customs but not Canada or the UK. I can't work out the bill even with the exchange rate to what they get it to. FedEx say they have paid the money, as
  17. Hello all, I'm just looking for some advice/opinions on where I stand with this. I send a parcel from UK to Los Angeles with Fedex. A few days later I got an email from the recipient to say that the contents was damaged and that the box that I sent the items in looked more round than square, was dirty and looked as if it had been kicked all the way to its destination. Shocking, especially giving the amount I paid (£140) with full declared value of £2500. The total value of the damage amounts to around £1000. I have contacted Fedex to complain about this and to submit a compensation
  18. Hello I would be grateful to receive some advice as to whether I ought to sue FedEx on a lost parcel due to a failure on their part. I had a used computer (with personal data) shipped to a colleague by FedEx who lives in a house with 2 flats (Ground and 1st floor flats). As the FedEx driver reached the door of the property someone was coming out of the house claimed to be the recipient, signed and took the computer away (a theft as established by police investigation). Now that i have claimed for a lost computer/with data delivered to wrong door and handed over to a thief, FedEx tel
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