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  1. Having received a parking invoice for parking on private land from UK Parking Management LTD, I failed to respond or appeal. As I am unlucky enough to be subject to another private parking charge , I had confused the two and thought I had appealed but it seems I did not..... ..I have now had a letter from Debt Recovery Plus asking for £160. I called them upon receipt and asked for copies of the original invoice and some other information (such as the address of the parking company - so I could write to them directly). All of my requests were (quite rudely) refused and I have now received a letter from them saying as it's at the debt recovery stage they are unable to consider any appeals. Where do I stand? (please)
  2. Hi All, Not sure if this is the correct forum, I have a somewhat difficult situation I am contending with. in summary; I had a lease vehicle; prior to the end of the lease arrangement I arranged the inspection (Thurs 15th March 2018) and collection (Sat 17th March) with British Car Auctions (BCA) in accordance with what I had to do (inspection within 7 days of collection and end of contract). BCA failed to turn up (i took the day off off work!)! I called BCA who advised that they had made a mistake and schedule my inspection and collection for the incorrect dates. They advised management would contact me and they would rearrange. I received no contact. I repeatedly called to rearrange as I was aware I was now out of my contract date (phoned Audi to advise of situation). Was unable to get a response. Monday 19th March BCA turn up at my front door at 7:45am unannounced to collect the car. I advise that it has not been inspected and the collection date was 17th. Two collection agents then sat in my living room for approximately 2 hours trying to get through to their head office to check if they could collect the vehicle. Eventually advised that they could not, and went on their way advising BCA would contact me to rearrange. Fast forward several weeks of trying to arrange the collection and inspection and fit with BCA's availability and I mange to arrange inspection and collection (difficult as I work away for long periods of time and they have limited availability). Car was inspected Tuesday 17th April (another half day annual leave) and collected Friday 20th (half day annual leave). I have now received an invoice from Audi for the additional rental. I have spoken to Audi via telephone who agreed that this is BCA's error and they should cover the invoice, however Audi are still invoicing me as it is my contract! Audi have tied to contact a manager at BCA and also ha zero success. I am going down the formal complaint route and any tips on acts, cases, precedents or what I should include / not include in the letter would be gratefully appreciated. My first thought was to list it chronologically as above. I can go through phone records if required and list every call made and received (all via my mobile). I would like the invoice covering by BCA, and if possible compensation for the annual leave taken whilst waiting for their failed inspection and collection. Also, to add to this. I queried if I should even be responsible for this complaint as I did not employ BCA, Audi did.(my original complaint was to Audi) They advised that they are satisfied that the complaint against Audi has been resolved and I need to pay the bill and try to recover the costs from BCA. Please help!!
  3. Hi All, I enquired about a ticket for an event in Amsterdam last year through a Danish company, they sent me an invoice for 445euros and I decided not to go. They phoned me and resent the invoice to which I replied that I would not be attending. They sent me an email stating that if I didn't pay they would be offering the ticket to someone else and I responded saying its fine I am not coming. Then a year later I get a letter from a UK debt collection agency - is it just me or is this as ridiculous as it sounds? I tried to speak to them on the phone but they are ridiculous and seem to feel justified that I hadnt cancelled it in time and they were ok to pursue me.
  4. After a sibling died the others came together to clear the property with the sibling who is executor. This help was given freely and at no time did anyone mention or talk about getting paid or expenses for said help. Now suddenly an invoice has been sent to the executor for work carried out, this is a proper invoice as person is self employed. But is the executor legally obliged to pay this from the estate? We are aware that once the estate is settled if anything is missed the executor is liable personally. So although this is clearly immoral it's the legal side that concerns us.
  5. I have started this thread because I would like this to show up in a Google search because I know people on here will bother to give some sound advice. I am beating myself up because this morning I got an invoice from Agora Business Publications for £49.86. I received a free windows gift CD that I recall ordering a few weeks ago. It was no good to me. Apparently, if you do not cancel within 30 days you join a subscription. I am sure you have all heard of this type of business practice where they appear to hide quite well that cancellation is of the essence if indeed you want anything FREE. I did not give credit card details to the site as I have been bitten before by this type of sales pitch. I suppose I felt safe with what was happening because of it. No hidden deals that they could charge me for. They do however, appear to give credit to complete strangers at face value? I Google searched this company and sure enough the internet does have a number of complaints showing up about them using this selling technique and more vulnerable people than myself being mislead in a "nothing you can put your finger on" sort of way. I think frightened people will probably just pay up. Surely they have to prove, on balance of probability, that I indeed owe them money before they can take this invoice into the legal system. What criteria do they have to have to make a debt of this kind enforceable?"
  6. premier parking logistics are a part of BPA. i got one and now a letter form DCBL stating that a notice of debt recovery. what do i do? dont want to pay. but will pay up to £60 if needed dont want to say that and then they decline. Hi, got a letter on the 27th Feb 2018 stating that £100 invoice. Also, got a letter from DCBL stating that it is a notice of debt recovery. on the rear of the dcbl letter says case is not subject to high court or bailiff action What to do. dont mind paying up to £80 in installments but not really the £160 Thanks Quick replies needed please as 14 days from dcbl letter is up tomorrow. Was issued in birmingham. Both machines were out of order but stupidly did not take any photos of the machines!!!! They are with the BPA. Any Help thanks !
  7. Good Morning I am looking for some advice and support as now really fed up! To cut a long story short, self employment ending in March, role I was in was made redundant... received JSA for approx one month and then found a role as document collection agent via Job centre website on a self employed basis. Started part time first month and was paid, second month increased my hours and to date the company owe me £990 (approx 6 weeks) Invoice was due for payment this week, so early days I know, but all attempts to contact them have been ignored, and all the director has said is that they are 'playing catch up due to Jubilee weekend'!, .. . subsequent attempts to contact them have been ignored. This is where my heart sinks as I did some on line research as alarm bells started ringing and it appears there are other field agents, being owed money, I just do not know what to do. Should I prepare a letter before action and need to know what agencies I should inform about their practices? Above all I need to get monies owed to me..I cannot afford to carry on. If needs must and I have to apply for JSA , how would I stand?. .they have not sacked me and I guess the role is still there!.. but talking to an agent who has already instigated County Court proceedings and won by default, payment has still not been made., so I am not prepared to take on any more appointments. Apologies for going on , but am pretty fed up this morning. moving on
  8. Today I got a message from Payment Protection Scotland about payment of PPI and to pay their invoice. I will start with how everything started. Back in March I had filled in a form about claiming PPI with them and heard nothing back. 2 weeks ago I got a call from the Bank Of Scotland's internal PPI team asking me about PPI, what credit cards I had with them, when I got them, was I miss sold it or did I know etc and the man said thanks for everything, I'll let you know in 4 weeks what decision has been made, he said if any payment of PPI is due because I only paid it for one year, he told me that over the phone I only paid PPI for one year then it would be paid into my account and if not a letter would follow explaining why not. I don't check my bank account everyday I had no idea about this payment. I called the Bank of Scotland and they confirmed that the payment was made by them into my account for the PPI I am owed but they can't comment on any agreement made between me any other party. they want me to pay over £90 in fees and I don't know what to do. I don't know if the man at the Bank of Scotland phoning me was to do with them or if it's just their own internal team making phone calls to customers. I don't know what to think or do.
  9. I bought a car from stoneacre in 2014, i have 3 year warranty with vauxhall until september this year. My engine has failed on the motorway with no warning at all. We have had the car serviced and the book is stamped. However we lost our invoice, the garage cannot provide an invoice due to not having it on their computer system. genuine parts and oil was used. Now vauxhall are telling me that the engine wont be repaired under warranty due to not having an invoice however the book is stamped. can anybody advise me on what to do? thanks!!
  10. Friend parked at Wilco (Mexborough) on 22 Mar 17 at 8ish in the morning. This was closely followed up with a PCN from FlashPark (Vehicle Control solutions) dated the 24th March. AFAIK, there was no NTD, they have gone straight after the keeper? He has just received the ''Final Notice'' with their invoice escalated to £85 I have copies of the two letters he's received so far, along with three photographs he's taken, of where he was parked, the DYL's that were obscured by leaves, not that it matters, and the side of the Wilco's he was shopping in that has a plastic FlashPark sign attached to it. I'm sure their missives fall foul of any PoFA guidelines, their 'alleged' contravention is ''Permitted parking only''. Told him NOT to ignore them, but am hoping that this can be easily dealt with with one letter, any pointers please, TIA. BB
  11. Long story short. Around April last year I bought a guest bed for the spare room. The bed has only been used about 10 times as it's a guest bed, however the frame has broken and is fairly unusable as a bed. I've contacted Halifax to raise a S75 claim, however they are saying as I do not have the receipt to prove I purchased the bed, I am unable to make the claim, even though I have provided them with a statement showing the purchase. The bed cost £199. The store I bought the bed from went out of business late last year, so I have been unable to contact them. Do I need the original receipt to make a claim?
  12. Hi, could someone please advise. My friends recently had to use the services of a funeral director and with all the added stress of the funeral and the situation, she did not notice at first that the funeral directors had put the invoice in her brothers name and not hers.she called them and they said that they would change it. She needed the invoice in her name as she is claiming some help from the social fund. To cut a long story short, the funeral directors told her after that that they could not change the name on the invoice because it is fraud. It was their error in the first place. I am sure that this is not true and they could raise a credit for the original invoice and re-invoice in the correct name. Can anyone shed any light. Many thanks
  13. Hi all, Looking for some advice regarding a parking charge received in an NCP car park for having an expired ticket. I park there every weekday for work, I pay for 2 hours as I'm in the office usually for about an hour before heading out again, but on this day I was delayed leaving and returned 20 minutes after it had expired to find one of their lovely bogus charges. I received the ticket stuck to my windscreen, with the time of year and seemingly countless work and personal life issues I didn't get round to writing an appeal. The Notice to Keeper arrived in due course and I haven't responded to that either, most recently I received a Keeper Liability Notice stating that it is now too late to appeal and they will pass the matter to a debt collection agency who may take me to court if I don't pay up. Now I'm not worried about their scare tactics, but I've reached the point where I have room in my brain's limited attention span to deal with this What would be the best course of action at this point? I understand that I was at fault but they're asking for £100 which is ludicrous, and I know they cannot charge more than the amount of lost revenue for the car park owner. Should I write to them offering payment equivalent to 1 hour's parking to cover the lost revenue? Thanks in advance, Nick
  14. Hello all, Wednesday 14th September 2016 On Wednesday 14th September 2016, I arranged for http://www.powerflush365.co.uk to carry out a power flush of my central heating system, (no heating just hot water), the work duly carried out, on completion of work, time to pay him for the service I requested an invoice for proof of work carried out. He said that he was going to email me the invoice and some sort of certificate for insurance purposes, I then gave him my email address, he wrote it his diary so I handed over the agreed sum and he left. After he left, I realised that I had given him the wrong email address, so I sent a text with the alternate email address and also sent an email message to info@powerflush365 explaining with the alternate email address. He has left me with my system is not working (no heating or hot water) as he explained to me that I had to purchase a new plate to plate heat exchanger as the power flush did not clear the metal particles inside it, he also promised to return and fit the new heat exchanger at a reasonable price, all I had to do is inform him when it arrives and arrange a day to fit it. Thursday 15th September 2016 So far I have no response from Powerflush, either from the text or email, I have not tried to phone him yes as he took my mobile number and keyed it into his mobile. 09:00 called Powerflush – went to voice-mail. My question is: Am I legally entitled to an invoice proof of work carried out and proof of payment?
  15. Hi, I recently lost an appeal via POPLA for a PCN. I never received a reminder with regards to the PCN having to be paid (I do have issues with mail in my flat, so things occasionally get lost etc). The original cost would have been £80. I now have a letter from Debt Recovery Plus stating that I owe £160. When I go back to the PCN website to pay the charge, it states it has been passed onto debt recovery. I know in the past the advise has been to ignore. However, a friend of mine did this continually and eventually had bailiffs round clamping cars etc. I have appealed tons of tickets and won via POPLA so am a bit lost at this stage. Is my only option now to pay the £160 to DRP? Thanks in advance.
  16. Do I need to immediately pay an Invoice marked as Payment Immediately? We recently had some carpentry work done. No payment terms were discussed or covered in the quote. We were not impressed with the work done nor the way the work was conducted. The work was estimated to take 3 days but took 3 weeks. That is incidental to the legal requirements for paying the invoice. I'd just like to know when would be a reasonable time to pay the invoice. The carpenter has chased the invoice and is threatening further action. (We received the invoice 2 days ago).
  17. Hi, I bought an item from a company in the USA. It arrived safely by Fedex. A while later, I received an invoice from Fedex asking for payment of VAT and a handling charge, £26.29 in total. The following is the relevant paragraph from my second and last email to them. I have now received a demand for payment from Control Account PLC. "If Fedex had made it known to me before I agreed to purchase I would have been able to make a choice. As it is Fedex is trying to make a retrospective charge against me. According to my understanding English law does not allow retrospective charges to be imposed." Is my understanding correct or do Fedex have a legitimate claim against me? Thanks in advance.
  18. Hi All, Wonder if you can help. Last year we parked in a retail outlet car park, which is 2 hour free parking. We went into the shops within the retail park but also to shops in a neighbouring park and on our return found we had been invoiced by UKCPS as we had 'been observed leaving site'; although we were only parked for around 90 minutes. I ignored the window sticker and awaited the first begging letter which arrived 66 days later so duly responded asking them to harass the driver of the vehicle and that I was under no obligation to inform them who that was. I, stupidly, thought that would be the end of it; alas no, they really are a persistent bunch. On the 16th June I received another letter telling me this was my final warning and that I had to pay up immediately, I then received another letter on the 17th June telling me this was my final warning and that I had to pay up immediately. These letters I ignored and now I have received a letter from The Miah Solicitors telling me I have 14 days to respond or court action 'may' result and that the letter is being sent 'in accordance with the Practice Direction on Pre-Action Conduct contained in the Civil Procedure Rules' The letter is signed Debt Recovery Team; however I cant work out if this yet another begging letter with a new heading to scare me into coughing up or if this a letter warning that the next correspondence will be court papers? Any advice on what my next move should be would be greatly appreciated. Many Thanks!
  19. Hi, I've been a member for quite a while and the great advice on here has saved me a fortune in the past. I have recently had my first invoice stuck to my windscreen since the liability changed from driver to registered keeper. Previously, I have successfully ignored all correspondence but, as the advice is to no longer do so, I was wondering what steps to take. I received the notice from the PCN (NW) employee on my windscreen approximately 10 days ago in the staff car park at St Helens College. I am in possession of a valid staff parking permit but it was not displayed in the windscreen at the time. I don't have the permit on permanent display for reasons that I won't go into but usually put it on my dashboard when I arrive at work. The college refuses to get involved with issues between staff and the parking company so I can't get my employer to act on my behalf. There are signs throughout the car park that do say a valid permit must be displayed in the windscreen. Any advice on how to proceed would be most welcome.
  20. Looking for the answer for a friend. Is there a significance of an invoice being sent for payment nearly twelves years after the event stated on the letter? No requests for payment have been sent in all that time.
  21. Hi, I hope this is the right place to post for advice as this is a first for me. Like most people I hate getting unsolicited phone calls and have registered my domestic number with the TPS and our business number with the CTPS. Neither have had much effect. Complaints are ignored if you cannot provide a company name and, if the numbers are withheld then you are unable to trace who called you. So I decided that, rather than buy a call blocker I would try and fight back. I was cold called, on our business number, by The Hearing Clinic whose representative tried to convince me that someone at our address had worked in a noisy industry (no one has) and that we were probably suffering from hearing loss (we're not) and that we would be due for "compensation" under some vague "government scheme". Adam would not give his surname and did not realise that he had phoned a business. I told him that he had phoned a business that was registered with the CTPS and that he had committed an offense by failing to clean his database against the CTPS registration list. He apologised and said that they bought their data from The British Data Company. As far as I can tell, this company was closed down about three years ago. I then informed Adam that our company policy was to invoice companies that cold called us and he gave me The Hearing Clinic's postal address. I raised an invoice for half a days worth of "administration" and sent it off, marked Accounts Payable, to the address given. I know that it's a long shot but reckoned that if the car-parking companies can do it then so could I. I also complained to the CTPS and received their automated reply. 30 days later (our normal term) I phoned them up to enquire about the progress of our payment. I was told that they didn't have an accounts department "as such" and they confirmed the postal address. I posted of a polite overdue account reminder addressed to "the senior manager". What do the cognoscenti here think are our chances of getting any cash out of these pests. If they had to pay up every time that they phoned a CTPS registered company it would put quite a dent in their business model.
  22. Hi there, My husband works for an international company and paid in US dollars. However, the HMRC class him as self-employed. I carry out bookkeeping for him monthly with end of month reconciliation as well as annual returns with other specific tasks on his behalf. However, this work load will increase as of May 2015, hence charging him. My question is.... Can I invoice him for monthly duties carried out. I plan to go self employed doing exactly this once I have completed my Honours Degree in May, therefore, it would be far easier for myself to also go self-employed rather than being classed as an employee (seen other responses but always focuses on limited or sole traders). Can I do this as I am his wife, if not he will have to pay the accountant to do this as I suspect I will be too busy with my own clients. Thanks in advance
  23. I am sending an invoice for £800 to a travel company for some work I done on a holiday brochure. It is actually the first invoice with the completion invoice to be sent in the new year. I am full-time employed now, but just done some work on the side. I have used a template from online to make a quick invoice, but do I need to add anything for VAT?
  24. Hi all My bank is based on land with private shops but in a way has two parking areas one for the bank one for the shop. I parked in the shops, always have and used bank. Came out and a man approached saying have you used the bank, yes was my reply he then said unfortunately . ..... as I realised what he was I then stopped him and asked if land was private or council he replied private land so I just got in my car and drove off to shouts of see you in court!!! I took no other details than that but as I drove out I did see the sign contract thing on the wall, must admit never realised that although on the same land so to speak that they are separate My question is what to do next as and when the invoice comes through. No ticket was issued on the car or anything didn't give him the chance but I presume he has photographed the number plate. The car is also registered to my wife not me so don't want to cause her any grief. Any advice on correct procedures would be most helpful so I can do this properly whilst causing these leeches time and money. Thanks in advance
  25. Picked up another parking ticket - unbelievable. The car park has ANPR cameras and have clocked me on site for 17 mins. I was meeting my daughter off a train as she was feeling unwell due to wisdom tooth impacting, she has a history of fainting and this is the nearest car park to the station front. I never left my car nor did I stop the engine, I thought 20 mins free parking would be standard on most car parks - apparently not. Having recently been helped by the good folk in this forum recently, I used the GEPOL reasoning via POPLA and got the right result. Amongst the previous replies it was pointed out to me that where no fee has been paid I would need to word any appeal carefully as the assessor at POPLA may uphold the rip off fee requested of £100 as reasonable and a true reflection of losses (£60 for early payment). The operators have stated that POPLA will not entertain an appeal unless I have contact themselves first, which is tantamount to admitting I was the driver and other than that will have no bearing. Is there any advice you could offer me once again, I feel the £100 is excessive for 17 minutes. Should I just pay the £60 and make it go away? They have stated that they will pursue the owner of the reg if no other driver is named.
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