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About robyd

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  1. Thank you all for the replies I continued to pay rent each month to the landlord as we went under the contents insurance and not the landlords. I simply was guided by the Loss Adjuster and put trust in them! I can understand that we have now discovered that we are under insured because the last time we reviewed it was when we took the original policy out (13+ years ago). I am 99% certain that we have had no contact from the bank to review things in that time. But you are right, they are trying to recoup money from the rental payment due to and overspend previously. My problem is also that we had some fitted wardrobes in one of the rooms and I told the builder that I did not want them and asked the loss adjuster what would happen and he said we would "receive a cash amount". This has now been declined due to being under insured and I am out of pocket but kind of glad because they would have billed me for it? I will start asking the questions and see what replies I get and keep you updated. Thanks
  2. Need some advice and hopefully some clarity. Our Rented (unfurnished) home was flooded due to a faulty water tank in the loft. The water had "tracked" all through the house (4 rooms) and pretty much 3/4 of the house had to be stripped to brick/timber. The hallway/bathroom/kitchen was not effected. I have home basic contents insurance (via Lloyds TSB) and we have had this for over 10 years. The landlord also has insurance and we had a Loss Adjuster that we able to represent both insurance companies. Personal items amount to approx. £3500 Hallway carpet £950 The rest was part of the Builders amount. A quantity surveyor was also involved and after meeting with the Loss adjuster and quantity Surveyor it was given an approx. 10 week contract and we needed to move into temporary accommodation. This was more difficult then I thought (holiday season) and we stayed at a hotel at first. I was concerned about how long things would be and the Loss adjuster told me that the insurance company would pay just under £8000 and after that we would have to sort ourselves out! So after securing self-catering accommodation I worked out that we would have until Dec 17th(flood was early September) Early on things started getting difficult (a long story) and for some reason everyone became a lot "less helpful" and lets just say that I would not be recommending the building firm to anyone. Apart from being very unprofessional and not very good at managing his company he would also never give me a finish date even though i kept asking. I was checking the house on a daily basis and from my own and friends building knowledge things were VERY slow and for 2 weeks they were not on site! (this has some relevance) Also at the end of November I received a form via the Loss adjusters (contents Check list) and that before the claim can continue I would need to fill this out. 80% of the items were in storage, so to not delay the claim I estimated what we had and sent the form back. Finally (14 December) we were told we could move back in. First night back in our home was the 16th December. received various letters saying that due to the contents check list amount we are under insured! Some kind of calculations meant that the insurance company had overpaid and that we would be liable for any outstanding amounts for our accommodation and that some fitted wardrobes that we were claiming for would not be given. HUH? Any advice or even a shared HUH?
  3. UPDATE I can confirm that the UK Ombudsman service is unable to help as it is "outside" its jurisdiction. I have also checked to see if Jersey has an Ombudsman service and I cannot find an answer so I expect they do not. So it looks like I am unable to follow the route that all you guys can. I am still trying to find out what options I have and if the worse comes to the worse I will make an appointment with an Advocate to see if they can help. Fingers crossed that someone here will be able to help
  4. Hi DJ Thanks for replying. I actually have a breakdown of the loan and the PPI. I am at work but from memory it was £92 per month. I replied to the "offer" and said that i would be worse off if i refinanced and asked a few questions about not having an Obansmun in Guernsey and asked that if i am still unhappy where do i go? I think you might be right that i now need to get more serious as i have tried the "nice" way and i am getting no where. I am concerned though that i do not seem to have any back up like you guys have in the UK. I have 32 months left and i started in June 2006
  5. Bear with me and I will try and explain my dilemma My wife and I borrowed money from Lloyds TSB (June 2006) for the amount of 20k. PPI was offered and of course I felt it was the safe option so agreed. Total amount payable 29k and I have just recently found out that £5500 of that is PPI. Just recently my wife became ill and I have had to review our finances and realised that I should take advantage of the PPI as she will not be able to work for a long period of time. I contacted the claims number and they said that I was unable to claim as it is in my name only? I was a little concerned and read all the "small print" and found a sentence that says "lead name only" (little longer then that) I asked the bank why a joint loan has a single cover considering you base it on joint circumstances. No go as I signed agreeing to it! Ok now I thought well I am screwed. But I realised I have a life insurance policy so I might as well cancel the Lloyds TSB policy (says I can in the documents) and receive a rebate. I then would reduce my monthly payments and amount owed. BUT! I proposed this to the bank and they said it is not as simple as that. You can cancel the policy but you would need to refinance the loan. This will incur more interest at a higher rate than the original. GREAT! Went online to see if anyone else is having trouble and wow there are a lot of people!! Here's the good bit.... Looked for the local ombudsman and financial services commission and I found out that Guernsey does not have one and the suggestion is to get an Advocate (Lawyer). So can’t complain to him/her Can’t afford an advocate/lawyer (£100 hour) Can’t cancel PPI without penalties So what can I do!!?? Any advice would be great!!
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