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  1. I don't know if this is a question, a warning or a rant but having just experienced the worst car journey of my life, I am feeling pretty traumatised and having flashbacks of the nightmare I had yesterday. These are just the highlights. I was driving from North Perthshire to Lancashire and just as I was south of Glasgow, the car jolted and my car's amber engine light came on along with a red light with a message saying ENGINE SYSTEM ERROR. I pulled onto the hard shoulder, switched the engine off and then restarted. Everything seemed fine for about five minutes and then it happened agai
  2. I wonder if anyone could advise me on behalf of my son. His car recently had a problem and he called the RAC out to deal with it. The car, which is automatic, was towed to a garage. The car was hooked up and driven at 50 miles an hour or more, this resulted in his gear box being damaged. His car was repaired for the original problem when it broke down but the garage commented on the problem with the gear box. Renault recommended that a car being towed should not be over 15 miles per hour. This has been taken up with the RAC who have taken 3 weeks to get back to him to say after spe
  3. I would be grateful if anyone can help me with this please. I joined RAC breakdown cover in December. I have not used the service at all and hope to never need it, but it is there just in case. Other than the initial confirmation email and card arriving by post, that was that. Until 3 weeks ago when I started getting several emails from RAC and others in connection with the RAC, ie FeFoo who were doing a survey on behalf of the RAC. I never gave RAC permission to annoy me with emails and certainly never consented to them giving my email address to 3rd parties such as FeFoo.
  4. Just to let people know about the trouble I have had with budget insurance. I took out van insurance with them in May this year, as well as the insurance I took out break down cover. This month I had purchased a new van , when I tried changing the insurance over to my new van Budget wanted to double my premiums even thou through an online comparison site they were quoting £20 cheaper than I was paying. When I queried this they said that was for new customers and not for existing customers and they would not budge. I decided to cancel the insurance and has to pay £50 cancellati
  5. anyone used eta breakdown service as im thinking of joining it for my motorcycle they said they use local recovery
  6. me and my partner have decided to end our marriage and go our separate ways. we have tax credits and housing benefits claims that both have overpayment recovery on them. I am the one that will be leaving the house we currently rent leaving my husband and 2 kids in the house. I have been told that i will have to cancel the tax credits and housing benefit and my husband will have to make a new claim for universal credits (both our names are on both claims). I will just be living off my wages and will not be able to afford to give my husband any money (I will be paying the bills while universal c
  7. Hi guys, I need some advice i got my car broke down two days ago and by mistake i contacted my previous breakdown company instead of current one. The guy over the phone asked for policy number which i told him that i dont have with me right now, then the guy got my car reg details and my details and arranged recovery without telling me any cost or about my policy. Today i received an invoice from them asking me £98 to pay as my policy was expired in July. I got my call recorded and it clearly tells that it was their fault not to inform me that my policy has expired and ther
  8. Just needed some advice please . I took out breakdown cover in july on the go compare website . It was £27 with max 4 call outs. In august i had a flat battery at my home called them they came out and jump started me everything sorted drove and got a new battery , no problem . Today i get an invoice for £ 30 saying that there is an excess on every call out and i should of seen it on the go compare website . I read all documents sent to me , and it does not mention £30 excess on them , also the lady i spoke to when i needed them never once mentioned there would be an excess c
  9. For many years I've religiously renewed my breakdown coverage because it's very cheap - £15. During that period I think I've used them only once before, but recently I punctured five miles from home. Ordinarily I would put the spare on myself but, Sod's Law, only that morning had lent someone my repair kit and didn't have it back yet. Rather than walk home, I decided to use breakdown. When I rang, they told me they couldn't find my details and said I hadn't renewed, but I was adamant that I had. They agreed to send someone in good faith providing my details could be clarified (I was also
  10. I signed up for a year of cover on a washer dryer and have just found out that they have been taking the payments since 2011 without me realising or indeed authorising it. I spoke to them and they were incredibly unhelpful - a rude and arrogant woman on the phone who said that they were not regulated by anyone and fundamentally they could do what they liked. They claim to have been sending me renewal notices each year which I have not received - I moved property so cannot verify this. Their main line of defence is that when they sent the first renewal letter it said that unless
  11. Seriously boiling mad - I have had RAC breakdown insurance for last 4 yrs . On auto renewal direct debit . Just discovered after checking my bank online they have taken out £113 ( Last years renewal was £85 ) with no letter sent to state new premium - straight on phone to wait 20 minutes for call center . I have used their service about twice in 4yrs . Demanded a full refund for the absolute cheek of them , got offered a check in the post . ( Firstly in was a £16 refund ) Now waiting for their Complaints section to contact me for a direct transfer as i
  12. Hi Guys We recently purchased a new car for my girlfriend to the sum of almost £4000. The car was bought from a trader. Service history was good and the car drove well, and we negotiated in a fresh MOT which came back with only minor advisories. TDi car on 54K. We also forked out for a 'Silver' warranty package from Warranty Wise (more on them in a minute). After 11 days, the turbo has gone back and looks like complete failure. Warrantywise want me to take it into a VAT registered garage, pay for diagnosis & have the turbo stripped & sent to them for assessm
  13. Hi all, Yesterday a breakdown firm helped me with a flat tyre (the tyre iron failed, so I couldn't do it myself). They sorted it out, but unfortunately the driver did not return my wheel lock key, and I was in a rush so I forgot to ask before I drove off. Now I'm stuck with the space-saver for now. The breakdown firm say they've asked the driver, and that he definitely doesn't have my key. This happened on the M4, so I'm crossing my fingers that the thing is lying on the hard shoulder where it presumably fell off the wheel nut when I drove away, but if not I'm go
  14. Travelling down the M5 to my 78 year old mother to bring here back to Nottingham for Christmas, my rear wheel bears were failing, so I limped the car into Michael woods services, to do repairs on both sides, under a lamp post as it was late, and raining, I had to ask for grease at the petrol station they had none, so I approached lorry drivers for help. Having missed the car area parking, which is easy to, aspecially at night, I ended up under parking under a low lamp post which was I thought a good position to see. there were 3 drivers which I spoke to, and no warning, i
  15. Hello all, Thankyou for taking the time to read this and hopefully helping me, I recently had a pinion seal fitted to my Navara at a Nissan Garage in Wellington Somerset. The following week I drove to Germany for leave. I drove back (or started to) on saturday (just gone) and about 150 mile into the journey I started smelling burning oil. I pulled over and saw the transfer box was leaking badly. After several hours of waiting with my wife and son (1 yrs old) the breakdown arrived and diagnosed the fault as the pinion seal. By this time it was late saturday night and in a town c
  16. I have been a valued member of the AA for the past 2 years with the Maximum family Cover, I have always thought very highly of them and have recommended them to numerous people. Within one day, when my renewal dropped through the door, my perception has totally changed and I am totally shocked at their lack of customer service. My renewal quote was 90% more than I paid last year, initially i thought they had made a mistake and called them, they clarified the price and said this was because my family (with 3 cars) had called them out 10 times over the past year, they would not budge o
  17. hi,i bought a car from a dealer which broke down on the way home(20mls of a 50ml journey),when I told the dealer here is the reply on email---hi, un-fortunetly we don't work with the warranty company which is why you signed the no warranty sales form on purchase. It's designed to work with your local garage but it does take a week to get validated, we would and have never sold any vehicle with pre existing faults. You are welcome to bring the car back to us and we can take it to a garage around the corner who works with the warranty company but it would be off the road for 1 week until the w
  18. The clutch pedal went without warning on my 2004 Mondeo. I called the AA, they sent a very helpful mechanic who, after trying the clutch, confirmed it had gone and needed to go to a garage. He towed me to Mr Clutch, gave them my details and collected a courtesy car. When the garage phoned me they said the Duel Mass Flywheel had gone, this had damaged the slave cylinder and soaked the clutch plate with oil. Mr Clutch then told me they had been in contact with the AA and had been told this was wear and tear so would not be covering this under my breakdown cover. I was,
  19. I’ve been a member of the AA now for some years. It’s only this year that I’m disappointed with the service I have received. In January my car blew its intercooler pipe and they refused to pay for the repair stating it was due to a blockage. We are still currently arguing about this one. In fact I have made a complaint with the Financial Ombudsman Service and we are awaiting the response. My car has since then broke down again. The day before the bank holiday (17th April) we left our home towing a caravan for a six day holiday to the forest of dean. We didn
  20. Hi, i was wondering if someone could help me. i am sure I'm not the first or last to report such a problem. i have been a member of AA for about 6 years and have the additional breakdown repair cover. i own a vw golf 1.9tdi 2005 model last week i broke down whilst driving, i lost total power however it was intermittent, even with the full foot down on the accelerator. i suspected it was the turbo or MAF as the warning light appeared on the dash board. i parked up in a safe location, called the AA and they sent a patrol, in favour of the AA, the patrol did arrive within 20 minutes.
  21. Troubled Co-Operative Bank suffered a breakdown in some of its cash machine services on Sunday as executives wrestled with rescue plans to ease a financial crisis. Customers took to Twitter in search of explanations from the bank after failing to complete transactions. The bank apologised and said only a small number of customers had been affected. It is understood the problem was confined to customers with basic accounts representing 15pc of the 1.5m current account holders. Around 1pc of them were unable to use cash or point of sale services. The interruption was an unwanted embarrassm
  22. Hi, I purchased a Brand New Kia Cee'd in December 2010. Now, two years later it has started breaking down. After the first time, I took it back to the dealer who said it was the Starter Motor. They replaced this under warranty and I thought nothing more of it. A few weeks later, it broke down again. The RAC identified that the ECU fuse had blown, and advised I take it back to the dealer. I did as advised, and the dealer kept the car for about a week. They identified an issue in the fuse box with a loose wire that was causing the issue. So ha
  23. Hi All, We broke-down in France last week and have been flown home by the AA. We then got a call to say it was the clutch and it would cost 800 Euro's. I've checked and it seems this is a lot of money and in the UK for example it would only cost about £300. It does appear it would cost more in france but still not as much as the quote. Do I have any rights to dispute this amount? Thanks
  24. Hi everyone, I am hoping somebody can provide some help for me because I am really unsure of what to do regarding my car. It was serviced by a garage next to my workplace and returned to me yesterday after a full service and MOT. The service included a full inspection and I was advised that "Cylinder head core plugs are badly corroded. Recommend relacement ASAP to avoid antifreeze leakage". The receptionist did not know what this meant, however I booked my car in for tomorrow and she seemed surprised and actually asked if I was treating my car. On the drive home, the car initi
  25. Hi, Can somebody please help as I can't for the life of me get my head round the figures we have been given by Black Horse for our ppi offer. We had two loans, both with ppi added on top. First loan was consolidated into second loan 9mths after taking it out. The second loan ran for 4 years with ppi and we did make a claim for one month on it, but this is listed separately in the calcs. The one part which has confused us is this... "Less Payments Due if Pro-Rata Basis" Black Horse have knocked a hefty £750 off the balance under this heading and we've no idea why? Can anyone shed any
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