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Found 8 results

  1. I have a car I've paid over half of and wish to return. I emailed them Friday to a previous correspondence address, no reply, I called them yesterday morning and "no one was available right now in VT department" they gave me a direct email address, still no reply. I want this returned by 20th as I'm going away, can I force them in to a speed up? What is reasonable notice? also does mileage penalty apply to the halves rule? The wording in my document says "You have the right to end this agreement. To do so, you should write to the person you made your payments to. They will then be entitled to the return of the goods and to half the total amount payable under this agreement, that is £11891.97. If you have already paid as least this amount plus any overdue instalments and have taken reasonable care of the goods, you will not have to pay any more." That seems pretty clear to me there is no more to pay?
  2. Hi All, I have been a regular reader of the forums in recent years and have now decided to sign up as I am in the early stages of what I feel is going to be a long, drawn-out process with Nissan regarding my Qashqai. I purchased a 2010 Nissan Qashqai 1.5dci Acenta from CarGiant in June 2013 with 32K Miles on the clock. The car came with 2 Nissan Main Dealer service stamps in the book, plus an additional service/check from CG. I have had the car serviced at the recommended intervals set out by Nissan albeit by my local garage (with receipts/history provided). The car has given me 2 years trouble-free motoring up to June 2015 when it needed a new clutch, in my opinion prematurely but c'est la vie! Anyway, whilst driving to visit family this past Thursday (February 18th), the car suddenly lost power and I managed to get it off the road and call a recovery service. The recovery driver suspected cam belt failure and so I opted to have the car recovered to my local Nissan main dealer as I felt that the cam belt has snapped prematurely. The dealer confirmed that the belt had indeed failed and it would cost me £114 for the diagnosis, but if I wanted them to strip the engine down to inspect further damage this would cost another £450+ in labour. At this point I explained that I would expect Nissan to accept some kind of ownership of the problem as the stated cam belt change intervals of '100k miles or 72 months' (quoted by initial service clerk) had not been met. The clerk told me that he would speak with the service manager and get back to me today. He called me this morning to explain that the dealership would offer no gesture of goodwill as the car was not known to them. I explained that it was known to Nissan though and if they were trading under the Nissan badge then it should not matter. Anyway, he was polite enough and was just acting as the mouthpiece for his manager who obviously did not have the tacks to call me and explain himself, so I thanked him but then asked again what the cam belt change intervals were for my vehicle. He then went off to speak to a technician and eventually came back and said "76K miles or 6 years". This contradicts his colleague and also he kept referring to a timing 'chain'. I know from research that my particular engine is belt driven, not chain like all other Nissan engines. So, my next option was to call Nissan Customer Care to raise a case, which I have done today and have been given a 48-hour timeframe for a case manager to contact me. I have read various stories of the same issue, Nissan apparently issued a recall for due to the timing belt rubbing against the water pump but I can't seem to find the recall on the VOSA website. I've also read on various other forums that the cars that were recalled were inspected only for the belt to fail a short time after. The results seem to be mixed, some people receiving no gesture of goodwill at all, some receiving an offer of Nissan to cover the cost of parts and some actually getting the full repair done free of charge. The concern for me is simple - I can't afford the estimated £6k cost to replace the engine which is inevitable as I was travelling at around 50mph when the fault occurred and I've not read of a similar story that hasn't required a replacement engine. My other concern is that Nissan do not seem to be able to give me a conclusive schedule for having the cam belt changed! Any help/advice is greatly appreciated. Thank you.
  3. Leased a brand new Nissan Qashqai in Oct 2015. Recently, after 14 months , it has developed a problem ( a draining battery) and was advised by the RAC to take it to a main dealer. The main dealer did not supply the car but as representative of the Nissan marque has an obligation to try to fix it. They have had the car since 23 Jan and are clueless, disinterested or both. A good auto electrician would fix it in a day. I have wheels thanks to Nissan Customer Service who have issued a case number but I don't expect a repair anytime soon so want to escalate up the Nissan Customer Service route, which apparently is the correct route in their parallel process. Trawling the net I cannot find the current CEO of Nissan UK except Carlos Ghosn who seems to be CEO of everything outside Japan,( including Renault) and cannot be contacted. Anyone know of a good contact please?
  4. I purchased the following vehicle from Arnold Clark, Nissan, Perth. Nissan X-Trail Diesel Station Wagon When fitting a new tow bar, the engineer at my local garage identified the following :- • The vehicle had previously been fitted with a tow bar....the tow bar socket was in a plastic bag taped to the underside of the vehicle and the left and right tow bar anchors were still in situ. • When this tow bar was removed the original integral cross member was not re installed. • This left the rear of the vehicle without support and in an unsafe, unprotected condition in the event of a rear shunt /collision. I am concerned that this vehicle was not properly checked prior to sale and was released to me in an unsafe condition. Can I report them to Trading Standards, who may take action against them?
  5. Hello all, Thankyou for taking the time to read this and hopefully helping me, I recently had a pinion seal fitted to my Navara at a Nissan Garage in Wellington Somerset. The following week I drove to Germany for leave. I drove back (or started to) on saturday (just gone) and about 150 mile into the journey I started smelling burning oil. I pulled over and saw the transfer box was leaking badly. After several hours of waiting with my wife and son (1 yrs old) the breakdown arrived and diagnosed the fault as the pinion seal. By this time it was late saturday night and in a town called Wankum I had little choice but to leave the vehicle at the garage and arrange onward travel myself. The garage said the car would be fixed by the following Saturday so I booked flights to get my family home (so we could work) and a flight back to collect the car. I also paid £10 to change my ferry crossing Nissan have been very unhelpful. I have been pushed from pillar to post betweeb Nissan Wellington Nissan UK and Nissan Germany No one wants to help and Nissan UK even said I may not even be covered for parts warranty. I have written an email to the MD of Nissan UK and have just emailed the owner of Wellington Motors but I am worried non of my expenses will be coivered. Has anyone else had any experience like this? are they likely to refuse to pay and would it be worth taking it to a small claims court? Any help would be greatly appreciated and if you want more information let me know I will send it right away. Thanks again Dave
  6. I recently, [yesterday], spotted an advert for a 2014 Nissan note 1.5cdi Tekna pre reg with 10 miles on clock for an excellent price £11,449 in parkers and autotrader on line. I decided this car was what I was looking for so went to view and buy it. When i got there the sales man and I presume the sales manager did everything to put me off, the car was not ready yet, we cannot sell it yet till 30/10 2014, its now mid September even advising me to go to their competitors to buy one from them they could not get rid of me quick enough even though I told them I had a thousand pound in my pocket as a deposit and i would pay the rest by bank transfer. They even offered me a insulting sum for my 13 reg car knowing i could not accept it , under £6,000 for a mint fsh yaris T3 .....strangly though BSM were just starting their sale the day i visited. This ficticious car price was been used to get the punters in. I have just checked autotrader and the car is now £12,999 although in parkers its still £11,499 till you open the ad and the price jumps. BUYERS BEWARE AT BRISTOL STREET NISSAN THEY USE A LOW STAR PRICE TO DRAW IN THE PUNTERS. Has anyone else had this problem? I must admit I am very dissapointed with this dealer or perhaps the company directors [A VERTU COMPANY] do not know about this practice, or then again maybe they do!!!!!!!
  7. Hi guys, I'm hoping someone on here can help me, I have a nissan primastar van and the gearbox is on its way out. My question is what is a reasonable mileage to expect from a gearbox for a commercial vehicles gearbox. My 2008 van has done 70000 miles and has a full service history. I am aware of the sale of goods act and that it should be fit for reasonable use, however 70000miles for a commercial doesnt seem to be right. Does anybody know of any claims or law suits against any vehicle manufacturer concerning gearbox lifetimes that i can use as evidence to back up my claim to nissan, or any kind of promotional material claims a gearbox should last for xxx miles. So far nissan have been completely dismissive and rejected my claim. Thanks for your help, Tim
  8. Japanese car recall: how are UK consumers affected? Toyota, Honda and Nissan are recalling 3.4m vehicles worldwide after discovering a fault with front passenger seat airbags Japanese carmakers are recalling 3.4m cars worldwide after discovering a fault with some airbags. Here is a guide to how UK consumers are affected. What is the problem with the cars? The affected models have all been supplied with front passenger seat airbags by the same Japanese component supplier, Takata. Some of these airbags have been found to have safety defects. There is too much pressure in the bag so that when it is deployed it goes off with a bigger bang than necessary. This can lead to bits of plastic and metal flying into the windscreen and footwell, according to a Honda spokesman. All the manufacturers affected are keen to stress that there is no risk to passengers from the airbag if there is not a crash – the bag will not inflate accidentally. There have been no incidents in the UK to date. The problem was highlighted following five incidents in the US and Japan. There have been no reported injuries resulting from the fault. Is my car affected? In the UK there are 76,000 Toyotas affected, 15,400 Hondas and 59,058 Nissans. The Toyota recall involves models produced between November 2000 and March 2004, and includes the Toyota Corolla, Yaris, Avensis, Avensis Verso, Picnic and Camry. These vehicles will have "X" to "54" registration plate identifiers. The Honda models affected are those produced between 2001 and 2003. The bulk of these – around 15,000 – are Honda CRVs. The other 400 are made up of the Honda Jazz, Civic and Stream models. The Nissan models were built between 2000 and 2004. The vehicles affected are: X-Trail, Patrol, Almera, Almera Tino, Terrano II and the 4x4 Pickup. What do I need to do if I think my car is affected? Toyota, Honda and Nissan will all be writing to affected customers within the next 30 days. However, you can check before then. Toyota has set up a facility on its website that allows you to check whether your car is one of those affected. It will be fully up and running from the afternoon of Thursday 11 April. Alternatively, Toyota, Nissan and Honda owners can contact their local dealership now to ask for an appointment to put things right. http://www.guardian.co.uk/money/2013/apr/11/japanese-car-recall-uk-consumers
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