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About soulmates128

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  1. The clutch pedal went without warning on my 2004 Mondeo. I called the AA, they sent a very helpful mechanic who, after trying the clutch, confirmed it had gone and needed to go to a garage. He towed me to Mr Clutch, gave them my details and collected a courtesy car. When the garage phoned me they said the Duel Mass Flywheel had gone, this had damaged the slave cylinder and soaked the clutch plate with oil. Mr Clutch then told me they had been in contact with the AA and had been told this was wear and tear so would not be covering this under my breakdown cover. I was, to say the least, baffled by the decision of the AA, as to how they can make this assumption without seeing the faulty parts. I asked the garage to strip down the flywheel to see if the springs were intact but on inspection the spring was found to have broken, which is failure not wear and tear. I asked the AA to send out an engineer to inspect the broken item which they did, but still came to the same conclusion. I then went through the complaints procedure, and have just heard back to say they think it is down to wear and tear. To my mind if a clutch goes all of a sudden and is due to the springs in the Duel Mass Flywheel breaking causing the slave cylinder to break up and soaking the clutch plate with oil, this is breakage, not wear and tear. I do not know where to go from here, I still have the clutch parts. Any suggestions?
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