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Hi everyone, I was hoping somebody could lend some advice on a situation we're having with Currys. We have a iPad and we pay £7.99 a month for Currys WhateverHappens insurance. Last week I bumped it and it fell off the side of the bannister down onto a concrete floor. (We're currently redecorating and it's two flights down) My partner left it into Currys to sent it off to be repaired and today they've gotten back to us stating there refusing to repair the iPad as "the damage is inconsistent with the statement given". According to the guys in the tech lab the damage is "too great for just a fall". I'm not sure if my partner told them how high it fell from, maybe they think we're just trying to pull a fast one on them in order to get a new ipad. (As it would have to be replaced as iPad + concrete floor + two flights drop = totally smashed iPad. I use it for work so I'm struggling without it. I thought it was better to get WhateverHappens JUST IN CASE anything like this ever happened but now there refusing to fix or replace it?? I'm at a loss... What's the point in paying insurance over the past three years of it was for nothing?
back in 2007 i purchased 3 computers all from pc world and all having the top pc performance package ive had the computers ever since then and the 2 advents which i purchased within a few months of each other have now both got issues blue screening and crash dumping memory the card readers dont function and one dvd player is not working several times over the years one machine in particular has been sent back for the same repair a few weeks ago i went into the store to book a repair at my place of work only to be told they do not do that cover anymore ? i asked for an in house repair i then went back to work got the machine and took it into the shop at marsh mills plymouth i was told that i would have to book it in for the repair it would need to be sent off for repair ? i was told it would take no longer than 7 days i booked it in with pc world to get done i went into pc world 3 days later to still find the computer in the shop ? after 5 days i got the customer support on the phone asking what is wrong with the machine i explained the same as the notes that were left with the machine when i booked it in ? the dvd drive work when it wanted ? the card reader did not work at all ? the fan was going flat out all the time the machine was really noisey ok she said ill make sure the technician knows all the faults when he works on the machine i replied today is thursday and its due back saturday no worries it will be done then i had the technician on the phone asking what i wanted to be saved off the machine i replied everything he told me that if i wanted to save the data and photos ect i would have to purchase one of there memory devices at the cost of £60 i said no way ill send one in to the shop to be passed on to you i went into the shop with my brand new 64GB memory stick the man went to the computer to book the memory stick in then came back to tell me they wont be needing it now ideal i said not really they have done a factory re set and lost all of the data on the tower ? i left the shop as i was shocked and stunned well i got the machine back 5 days later with a letter to say that the card reader had been replaced and a cable was defective and it had a corrupt version of windows ? well i took the machine home to plug it in only to find that the card reader still wont work as it has no drivers the machine is beyond factory settings its bare so i took the machine back into the store as i am not happy with this at all if i had as there agreement says an on site technician i would never have let the machine be wiped clean these people are total jokers if they do not want to honour my warranty where do i stand any help would be great many thanks lee