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Found 21 results

  1. Hi Peepz Firstly, new to this forum so Hello to all. I need some help & advise. I had my daughter tablet, a nexus 7 2nd gen 32gb covered for accidental damage for the past 4 years. Last week she put on the side of the bath to use the toilet and it fell into the bath which her mom had just ran for her, She is only 6. It caused the tablet to become water damaged, nowhere on the knowhow's policy does it state anything about water damage. What is more annoying is that it is called whatever happens & they state "mishaps & accidents do happen" but when I u
  2. Hi all, In need of some of your excellent advice please. Almost 2 years ago I purchased a cheap laptop from a Currys store through my business, at the time the salesperson asked if I wanted any sort of extended warranty - I always say no, they are a complete con of course. Fast forward to now, I have just noticed that he did in fact sign me up for this at £9.58 a month, without my permission. I rang the Currys 'Knowhow' helpline and requested a refund; the lady said she could only refund 6 months' worth of payments, which I declined as I want a full refund, for obvious reasons.
  3. Hi I have this problem with both HP and their repair centre in Newark. I have a HP pavilion DV7 17" screen, Windows 7 64-bit SP1, 2.00GHz, 8.0GB RAM, Intel HD Graphics 3000 Laptop that is about 3 years old. Recently I started having this problem with the Laptop. Once I shut the Laptop down or put it to sleep or hibernation mode, and try to start it up again, it simply will not boot back up at all. I have to leave it and come back to it after four to seven hours and then it will boot up normally. If after 20 minutes of the Laptop being on and in use, you hibernate, sh
  4. hello, i brought a fridge freezer from currys and i took out a warranty , unfortunately it stopped working however a replacement was sent be it 4 weeks after. I was told i could claim for food spoilt however currys say consequential loss is not covered in the agreement, is this true as i cant see anything in the agreement and the only reason why i am claiming is because currys member of staff informed me and others have recieved it. thanks
  5. Good evening, My father bought a laptop from pcworld which to your credit worked fantastic up till this point. He purchased it in 2010 or around then and sensibly took out laptop insurance, (knowhow). He hasn't lapsed on a single payment and has never sent his laptop for repair until now. Before sending the laptop away, my father promptly explained the situation, that he is an IT tutor in college and uses it for marking. All seemed well. Originally on the phone he was told it would be 7 days or it would be replaced. Alas 7 days pass, no replacement, but a call to say they
  6. I have a Currys Whatever Happens KnowHow insurance policy on my laptop. I bought the laptop in September 2009, and have had no faults or claims until my son accidentally spilt coffee on it on the 10th April 2013. I didn't know this would be covered until I rang up and asked and they told me it was. So I took the laptop down to my local Currys store within the hour and it was sent away for repair. I was told it would be sent away straight away, but it was not. It was sent away 6 days later. This was one of the many, many lies I was told. I picked the laptop up 14 days later on the 24th Apr
  7. I was wondering if someone could please help me, my laptop accidentally slipped and fell from 2nd floor balcony. KNOWHOW have sent this back to me without repairing it and have said the findings are not covered by the agreement and I need to write to them at Hemel Hempstead if I want to challenge this. Please help as I'm not very good at letter writing.
  8. I have had months of problems with this disgusting company, fed up with them not replying to emails, not replying to letters, and the only way to contact these people is by ringing their 0844 number they tell everyone to ring, their policy is to delay everything, you cant contact them, they just delay all the angry customers while they continue to take money each month for service agreements. call them on these freephone numbers, just ask to be put through to whoever you want, if they say they cant them just ring back until they do, 0800 023 4701 0800 587 8787 their legal d
  9. “LG Life’s not so Good” TV developed fault just after 2 years.........! Sent an email to Currys and got a response: ‘As a company, we do understand our obligation to provide a remedy for products that fault following the expiry of the guarantee in certain situations. I do appreciate that manufacturing defects may not manifest themselves until after the initial warranty period has expired… Alternatively, you are able to obtain an independent engineer to inspect your television, you can send us the engineers report. The report should outline the diagnoses of fault/s that has occu
  10. I have had months of problems with this disgusting company, fed up with them not replying to emails, not replying to letters, and the only way to contact these people is by ringing their 0844 number they tell everyone to ring, their policy is to delay everything, you cant contact them, they just delay all the angry customers while they continue to take money each month for service agreements. call them on these freephone numbers, just ask to be put through to whoever you want, if they say they cant them just ring back until they do, 0800 023 4701 0800 587 8787 their legal d
  11. Please please please can you help?? I Purchased my TV in Aug 2007 for £1999. Purchased Knowhow's whatever happens policy for TV in Aug 2008 at £7.99 per month. Paid a total of £479 over the 5 years! TV developed a fault and was sent off on the 19th July. I phoned knowhow on 19th July as I was concerned with the way it was transported as PLONKED my heavy 50" Plasma TV into a case on its side and transported it in the van on its side. It was logged as a complaint (which is still ongoing). I received my TV back, fault supposed to been repaired, on the 26th
  12. ha409

    Knowhow no good.

    I just want to tell you guys about my experience with Knowhow. After collecting the laptop from KnowHow (keyboard failure), I realized that a screw was missing from the top left side of the frame. Long story short, couple of months passed and my laptop frame started to come from the side the screw was missing from. No biggie. I called them and told them that they forgot to place the screw back, They took my laptop but then lied to me and told me it was repaired, it was return to me with a letter from Gary Peryment, who said I abused my product. What made the situation ever worse was
  13. I dropped my HP DV6 laptop off at the local PC World on December 10th 2012 to have the hinge repaired under the Whatever Happens / Coverplan scheme, which promises to repair your computer within 28 days or offer a replacement or store-credit for a laptop of similar specs. On January 7th (Day 28), I received an SMS message thanking me for dropping the laptop at the store and givig an estimated return date of 16th January. I contacted Knowhow by phone, only to discover an administrative cock-up had occured due to the DV6 being mistakenly logged as my DV7 which had also been in for repa
  14. Hi I am so angry with knowhow and would like advice as to what legal action i can now take against these people. I have sent 5 emails - no reply, numerous telephone calls some lasting for more than an hour and still no answers. I have had a laptop since 2006 and at the same time took out the PC performance insurance policy, paying a regular payment of £9.99 a month without fail for over 6 years now, a total of over £7.000. i had sent my laptop off for repair several times during september and october 2012, each time it came back with the same fault or sometimes a different
  15. Hi all, After going through quite a tough break up I was moving home to my parents house and my TV fell off the back of my Dads lorry when we were unloading it, it fell onto the corner of a wall below the van which cracked the screen. I was quite upset (straw that broke the camels back) but then remembered I was covered with KNOWHOW from Curry's so gave them a call. They then came to pick up the TV....anyway, they've now said that the TV damage is "too extensive for the explanation given". What can I do? I'm quite annoyed that they've made this assumption when I can
  16. Hi Everyone, I hope i can get some advise here More than 2 years ago I bought Samsung 46"LED tv ,that tv was Ex-display (No stand,no wires ,no remote with some scratches on the front and dent back panel) People from the shop where I bought that tv promise me to find the stand and some other staff but till today I didint get anything.The problem was my landlord not accept tv fit on the wall so I was forced to lay the TV on the table and believe me it was not easy because the TV is big, heavy, and there was no stand. Television slipped from the cabinet which has more than 1.5 me
  17. Hi Everyone, I hope you can give me some advice on a problem I am facing. On 06/03/2009 I purchased a Dell inspiron 1545 laptop with the whatever happens agreement paying around £9 per month. About a month ago my wife was using the laptop and went to check on my son who was in the bath. She slipped in the bathroom and the laptop hit the bath and went into the bath which had water in it. she immediately took the laptop out and called me whilst i was at work. I rang the knowhow company and told them the laptop had fell in the bath. They told me to drop off the laptop to your local
  18. Hi there, I registered on here today after nearly a year of enduring pc world's service. I purchased an Acer Aspire X1301 desktop PC from this store on the 16th of January 2010. I also purchased the Whatever Happens Club warranty service they offered - now known as the KNOWHOW service. Right off from the start we had a problem; the first unit we received and took home would not start up. Now it's clear that this must have been some sort of sign for the troubles that would arise in the next years. We returned the first unit and got another unit. This unit we have had for nearly
  19. I purchased an Advent Modena Laptop from the PCWORLD website on 09/08/2010. Roughly 6 weeks later I had to send it for repair due to a webcam malfunction and various parts were changed, At this point I decided to buy a WHATEVER HAPPENS policy. The laptop has since been away numerous times, and each repair has caused other problems as the recovery partition has not been reinstalled and the copy of windows has not been validated and one time I was even sent the wrong charger. Each time I have had to spend time and money on the phone trying to rectify each fault. I decided to have a loo
  20. My tablet PC has just been repaired by KnowHow. In the last 2 weeks they have given me 3 delivery dates for returning it to me. In each case the date was confirmed by their website tracking system. In each case the delivery was not made. No contact from KnowHow either by phone or email. Their customer services (when I could finally get through to someone who accepted that I did not want a fourth delivery date) are now chasing this, but it has been several days now, and still no solution...
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