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Found 38 results

  1. Hi Again I come to get great information and help. I was with PayPlan Plus for about 5 years, paying £22+ per month for payment protection. My questions are ... 1 ... Can I claim Payment Protection from a Debt Management Company even though it was a free plan 2 ... Can you advise of the address of payplan as i have since emigrated and no longer have anything from them 3 ... If successful They are not allowed to pass this on as a split to the creditors are they Many thanks for your help again. Very much appreciated especially as I no longer reside in the UK. Grumpy Old Me ... lol
  2. Just a quick question. I'm pretty sure my MBNA account has only had £50 charges (and that was recently - 2 late payment charges). Do MBNA pay up fairly quickly or should I not waste my time pursuing £50? If so , do I write to Chester with a cheque for £10 for my statements? Jas
  3. Hi quite some time ago I got myself into some difficulty mainly as a result of several redundancies and a failed business venture. Due to this and feeling I had an obligation to pay my debts I entered into a DMP with Payplan. have been paying £150 a month again I'm finding myself in a redundancy situation have started to think I'm not doing the best for myself. I have a mortgage that I have never defaulted on and never had issues, I've never changed lenders whilst in the DMP, I have been making payments into since December 2011. I went with a DMP as I work in an area that any CCJ's/Bankruptcy would cause me to lose my job. In total I have a combined amount of just under £30k outstanding. Creditor Default Date Opened Date Santander 02/04/2012 15/10/2007 Loan Link 31/05/2012 02/08/2007 Credit Card Capital One 03/01/2012 13/02/2006 Credit Card RBS (Westcot) 20/01/2012 04/02/2006 Credit Card Link (CO-OP) 05/09/2013 16/02/2005 Credit Card PRA (MBNA) 30/04/2012 23/09/2004 Credit Card PRA (MBNA) 30/04/2012 01/11/1999 Credit Card Nationwide Oct 2011 14/05/2009 Subject to Tomlin Loan I'm thinking of stopping the DMP with payplan and potentially asking for CCA's from all of the creditors, apart from Nationwide as I think I've shot myself in the foot with the tomlin order. The balance on this is approx £2700 if I can free myself of the other debt I will divert the full amount to this and get it paid over 18 months. Unless anyone suggests anything else. My understanding of the CCA's is that prior to a certain date they are obliged to provide me with a copy of the original agreement but I might have that wrong. Any help or advice would be greatly appreciated
  4. Hi Wondered if anyone could help?? I have been payin of my debt for a LONG time through StepChange, to be precise i've paid off around £11k in 8/9 years and recently have changed to Pay Plan who have advised me to to a debt relief order which i don't really want to do. However my grandad recently passed away and my dad has £4k that he said he is willing to pay off my debt if i can get reduced payments on them all. Using the National Debt Advice Service templates and calculator i have sent letters to all my creditors which are all debt collection agencies to if they will accept a partial payment to settle the debts. I'm trying to get around 10k down to 4k. However upon checking my credit file, Noodle, which used to show all my defaults it no longer has anything on it so i'm wondering where these defaults or debts have gone? Westcott Service Ltd have recently written to me to say they have sent my offer to the Royal Bank of Scotland and is waiting for them to see if they will accept it however i assumed my debt had already been sold to Westcott so would be up to them. They also said my credit file would just be marked as partially settled which doesn't really bother me as i am a student and don't plan on even attempting to get a mortgage for at least 10 years by which time it would have dropped off my file. However if its not already there will the Royal Bank of Scotland add it to my file again. Hope that makes sense??
  5. Hi, Just had the following email from Payplan for my 6th review: ************************************************************************ It's time for your Debt Management Plan (DMP) Review Throughout your DMP we like to check that your plan is running smoothly and that the amount you're paying is right for you. It's also important for us to check if your DMP is still the right debt solution for your needs. For your reference, we've enclosed copies of the most recent income & expenditure details and creditor list we have on file for you. As a reminder, your current regular DMP payment is £186.15 What do I need to do? Please read through and check all the enclosed information carefully. If nothing has changed, you don't need to do anything at all. Based on the enclosed financial information, we believe your DMP is still the right debt solution for you. So everything will continue as normal, and we will resend this information to your creditors. If your income and/or expenditure have changed significantly, please call us on the above number as soon as possible so we can update your details, make any necessary changes to your debt plan, and check if your DMP is still the right debt solution for you. Remember, you don't need to contact us if there are no changes, and you're happy with the way your DMP is progressing. Yours sincerely Payplan ************************************************************************* Looking at the last bit, I don't have to call if no changes, Havn't done that before. Could it be because we are within 2 years of completion, or they are so busy they havn't the time? Anyone else had such an email?
  6. I have been with payplan for 11 years, and they advised and kept me on a dmp although I was getting no where with it, and now they have just emailed me to say they are cancelling it as it is not suitable. What about the money I have paid in, and the efforts that I have put into updating and doing everything they told me. Even though last year, they were no help when Nationwide put a CCJ on me for an unsecured credit card. I am iin ill health, and am now feeling completely let down and desperate. How can they recommend a plan then just cancel it after 11 years, surely they can't do that? thank you for any advice?
  7. I have a dmp with Payplan, and have only been able to pay a token payment for about 2/3 years. I am now off sick from work with the anxiety and worry from it all. I have informed Payplan and they have come back to me saying that if I don't pay anything, the DCA will start harrassing me again. I can't take any more hassle from Payplan, as they are really trying to push their products on me. I know if I was taken to court, as Payplan says DCA can do that, the judge would just throw it out..... Any experiences with Payplan, I have been with them for around 6 years. They are useless with advice and frighten the life out of you, with their emails. Fed up and ill
  8. HI, Been with Payplan for 10 years now and my yearly review is now due. However for aslong as i have been with Payplan, paying various montly amounts over the years i just do not feel i am making any headway into my debts. I am considering managing my own DMP but really do not know where to start or even if this would be a wise decision. Payplan have informed me that they no longer think a DMP would be the best solution for me, and indeed in the past they have suggested IVA or Bankrupcy. Not sure i want to go down those lines. Anyway here for a bit of advice and support on how to proceed really. My debts are listed below figures taken from account at Payplan. Have checked my credit file which shows just 3 closed debts(the more recent ones) I also recently had 1 debt removed from payplan when i checked my account more closely as they had the same debt listed twice. Im really keen just to get my house in order, find out where i stand and get the debts cleared in a positive way and acually feel like im making headway. 1st Credit Ltd £564.67 History National Austrailia Group 12/02/07 Barclays Partner Finance 27/02/07 Roxburghe International/David Rubin & Partners 12/04/07 Barclays Partner Finance 12/10/12 1st Credit Ltd 21/05/14 Barclays Partner Finance 10/12/15 1st Credit Ltd 10/12/15 Barclays Bank PLC £3471.48 History Egg 28/07/06 Egg Prudential 28/07/06 Direct Legal & Collections 05/12/06 Barclays Bank PLC 08/03/16 Barclays Bank PLC £5031.74 History BarclayCard 28/07/06 Barclays Bank PLC 28/07/06 CapQuest Group Limited £1594.14 History First Direct 28/07/06 HSBC Bank 28/07/06 HSBC Bank 16/10/09 Cabot Financial (Europe) Ltd 13/01/12 CapQuest Group Limited 06/03/12 Capital One Europe PLC £1686.8 History Capital One 28/07/06 Capital One Europe PLC 28/07/06 CashEuroNet UK £317.19 - this is pounds to pocket Moorcroft Group PLC £2305.16 History Vanquis Bank 26/09/12 Moorcroft Group PLC 02/04/14 Vanquis Bank 11/09/15 Moorcroft Group PLC 14/09/15 PRA Group LTD £5810.85 History Egg 28/07/06 Egg Prudential 2 28/07/06 Direct Legal & Collections 21/09/06 Goldthorn Debt Recovery 30/04/07 Egg Prudential 30/04/07 Direct Legal & Collections 03/12/08 Egg Prudential 21825252 23/12/08 Direct Legal & Collections 12/08/09 PRA Group LTD 19/05/10
  9. Been in a DMP with Payplan since May 2013, was originally for 4 years but over the last couple of years due to a debt being added and monthly payments reducing this is now showing as ending July 2020! what worries me more is that even in July 2020 we still don't know if that wil be the end due to charges and interest being added. Not even sure if we can both get iva as we have 2 debts with link financial and I have been told they reject a lot of iva's. My worry about an IVA is at the moment of budget is not 100% accurate and would have to change as I know they require more proof of your expenditure. We are currently left at the end of the month with a bit of spare money which allows us to have a bit of a life (money for Xmas for my son and days out for him) on this plan but know we should really put everything into paying our debts off but this way it just makes life a bit for manageable. We currently pay 360 month to Payplan and have £21500 debt left and have paid 12000 off so far. I keep reading lots of stories about iva's that scare me but just want to get this debt paid off. Me and my husband both have old cars and I do worry about replacing them as we both pay lots of money in repairs and mot. Grateful for any advise
  10. Hi guys. Ok so I'm going to try my best to explain it all date by date below. I had some debt issues awhile ago and was put on an IVA with Payplan. November 2008, I started the IVA with PayPlan November 2013, I completed the IVA and was given the completion certificate which I have here with me 10th September 2015, I was informed by AI scheme limited (by letter) that I may have a PPI claim 21st September 2015, I received letter from Barclaycard saying my claim was sucessful and that they has sent a cheque for £3601.61 to Payplan 25th September, I called Barclaycard requesting the cheque be stopped as I haven't had any dealings with Payplan since my completion in November 2013 but was told that I had to contact Payplan. 25th September, I called Payplan but was told they are allowed to keep the money and I am only entitled to the intrest (8%). After explaining that the completion certificate says that they are only entitled to any 'pending PPI claims post closure) I was told that I am still only entitle to the 8%. The lady on the phone said "Oh we are allowed to keep it for up to 6 years after the start of your IVA" ..... However it's now been over 7 years. Her supervisor still said "You can have 8%" I did try to log on to the PayPlan site to look at any old documents but as the IVA ended in 2013 it won't let me in. Do I have a legal standing on this? I had no idea any PPI was due to be until a couple of weeks ago when AI scheme said I might have. It's been way over the 6 years since I started my IVA and I have the completion certificate to prove I finished up in Nov 2013. Any help you guys could give me would be very much appreciated. I heard about Green VS Wright in March 2015 that may be of help? Thanks.
  11. Hi, It’s been nearly five years since we asked PayPlan to help us with our debt difficulties. And In that time our debt has gone from nearly £29,000 down to just £5,000. We are paying £340 per month. Now, the child benefits/Tax we have been receiving will be reduced with our eldest finishing college. There will be a loss of about £65 per week, but we don’t expect to regain the full amount from our son due to his indecisiveness about his future. With our reveiw due in August, we are unsure what to say about the his income. Would the creditors expect an income figure for him? or just a token board and lodge amount? The debts in question have nothing to do with him. To date he is still looking, but nothing yet. Hope this is clear.
  12. Hi there I have received a letter today from Lloyds Bank asking my for a repayment plan saying I owe them £1030.24 I had an original debt with them in 2003 which was and is being dealt with by Payplan. I have checked on my Payplan account and even though I have been paying them every month for the last 12 years I still owe £174. I am really confused how having paid over £5000 towards a debt of just over £5000 I am now still owing over £1000!!! I understand that they can still put charges on but is it unreasonable to stop paying seeing as I have now cleared the original debt? I feel like I am going to be paying this forever and ever. As soon as I feel like I am nearly at the end of it all I am landed with a request to give them another £1000. Can anyone suggest what my best option is? Should I request a CCA and see if they can provide it? Should I write to them and explain that I have paid x amount and that I have cleared the original debt? I really don't know what to do and am at the end of my tether Thanks for any help
  13. Hi all Me and my partner are currently on a joint DMP with Payplan (in the sense my outgoings to PP are noted in the household outgoings for me, and vice versa) We currently rent a private property and all income/expenditure is based on this place. Her folks are moving abroad and can't sell their property, so asked if we'd like to move in there for the time being. It's a larger property than we currently rent. They won't agree to a tenancy agreement, but will agree to a Licence. In this Licence, it will stipulate they agree for us to live there until they return from abroad, and will lay out what we are expected to pay. This will be the mortgage and all associated bills (everything, basically) as one lump sum payment due on the 1st of the month. This will be drawn up by their solicitor. My issue is they want to keep all bills in their name, and for us to merely pay them an amount to cover their outgoings. The licence would presumably be subject to change as things like gas/electric goes up and down. I approached PP and asked for advice but they were unable to comment on how the DMP may be affected by this change. I don't need to move, it would be fine to remain as we are, but we'd be helping them out by taking over the place and covering their outgoings (mutually beneficial arrangement) I'm just worried things will go south if we go ahead, a creditor might take exception to this and we can't prove our outgoings aside from the agreed payment as per the licence being paid over monthly to the parents. I feel its a non starter, but I worry too much as it is to be quite frank. Can anyone see any issues or offer any advice? If we move in and the DMP falls apart we couldnt resume the contractual payments on the debt. I don't think the move will cost more than we pay now, as their mortgage is less than our rent. The extra on council tax and utility bills will just about balance things out - so we're not saving anything by moving (may cost more). I'm just unsure it is a good move when on a DMP given the circumstances and would appreciate any input! Cheers
  14. Hi there, I have a Lloyds TSB Credit Card debt. Until 3 months ago, they were happy to recieve payments via my DMP Payplan. Despite that, they havent actually written to me for 2 years. No sign of being passed to a DCA. Now my PayPlan account is closed as I have decided to deal with all my creditors myself. Not sure if I should just wait to hear from them or take some other course of action? The outstanding balance is confusing because of PayPlans shoddiness, and my over-reliance on them. For example, I have another bank a/c debt with Lloyds. Payplan said the outstanding was £179. Since stopping with PayPlan, the debt has been passed to Wescot, who say the debt is £451. (This is on a separate thread). So back to the Credit Card debt - I am unsure of the amount outstanding, and wouldnt CCA request them because - as far as I know - Lloyds themselves are still dealing with it. Thanks again in advance
  15. Hi there I am seeking advice about approaching creditors for a settlement offer, and wondered if this was wise, and what is the best way to do it. I have been on a DMP with Payplan for over 10 years, drip feeding my debts - no IVA or bankruptcy. Originally over 25K, now looking at just over 5K. One of my creditors last year offered me a settlement of 60% write off (mbna), and I was lucky enough to have a family member to help out in that respect. This drastically reduced my overall debt. Still chipping away, I wondered if there was any merit in approaching other creditors on my DMP to see if similar settlement figures could be offered. Has anyone done this? Many thanks
  16. Hi, I've been with Payplan for a number of years now, and suddently I get a letter telling me my yearly review is close, and they have asked me to provide payslips and bank statements, and have given me an envelope to use. Usually I update them with a list of income and outgoings. Why are they suddenly asking me for this? Are they trying to flog insurance? I pay around £150 a month and never missed a payment.
  17. I have a dmp with Payplan, and I have been receiving phone calls, and not answering them on my mobile, but the other day I answered my home phone, and it was a company called Stake Your Claim, and they said they are acting on behalf of Payplan, and had all my details, of loans and credit cards. They asked had I paid PPI, and I replied NO, as I hadn't any PPI's on any of my debts. But they told me that that credit cards and loans have been putting PPI on loans etc, and just adding it into the interest. They said they would charge me 12 per cent, if any of my claims were successful, but I have never heard of this company, and they have now sent all the paperwork out for me to sign? I am very wary of [problem]s and phoney companies, but they had all my details and they said they are working with Payplan. Can anyone give me any insight into this? Is it legal
  18. Hi All, Really really need your help on this one as i am in an IVA with Payplan which started in December 2012. My total loans came up to £8,351 and Payplan calculated that i can pay 64.48p in the pound which worked out to be £5,361.84. With my income and expenditure, my payments had been set at £116.81 which was perfect, however i had a massive increase in pay due to a promotion and Payplan increase my payment to £231.89 a month. I have been in contact with Payplan to find out what my end date will be and they said that my plan is for 5 years, however i worked out that i would be paying them more than my original debt including interest, 3 out of the 5 creditors where interest free loans! They even said that as soon as i have paid Payplan the amount required they will end my IVA, however i have tried to call and email them and not getting any joy at all, when is this date? I am aware that fees are in place, however they are not being transparent and i have said i looked at the terms and conditions and agreement i have signed and have already been charged these fees (which was about £1.5K . . .makes me think why did i enter into an IVA). I did not know that i was heading for a promotion and wished i did not enter an IVA and dealt with my problems however the response i am getting from Payplan is lacking and need help!! Has anyone had this experience before? what was your solution in the end?? thanks all sean
  19. Hi, This is a strange one, I'm posting here to see if a common problem. About 6 months ago Pay Plan messed up my DMP by increasing payments to my creditors without contacting me. One creditors balance was cleared and PayPlan created a new payment plan without contacting me. It turned into a gigantic mess so I sent a formal letter to Pay plan to cancel the DMP and started to self administer my DMP, as well as complaining about their mess up. Got an email response, very poor response, and decided to get new SAR details to confirm the facts before making a formal complaint to them. DSAR sent, no response. Searched through my files. When I sar'd them in 2012, same thing, I only got a response when I send LBA. Last week I sent a SAR chase up letter, they claim not to have received the original letter, but will oblige with the SAR this coming week. I just though their DSAR department was incompetant, but then I got the shock of my life. I opened a CC statement to find a pay link payment on there, why? My PayPlan DMP is closed. Looked into my account, they have split the £10 fee for the SAR amongst my creditors! The SAR was a formal letter, clearly detailing I wanted full disclosure etc, especially telephone notes (as they were also very naughty last year and lied to me!). The best bit.......the have paid several creditors whose balance was 0! Sheer incompetence. Are play Plan covered by FOS? Am I entitled to any compensation, as I now have to spend time contacting quite a few creditors (again) to sort this mess out. Last time I had to renegotiate with 9 creditors to set up DMP myself, with many of them several signed for letters, requiring new i&e's etc, so the costs have been mounting up. Not what I need in the slightest. Any advice would be welcome CS
  20. Hi Guys, I've been using PayPlan for close to two years now to steadily get myself out of Debt and free of the creditors nooses I put around my own neck. My balance is presently in the region of £1000 left to pay off, but in recent months PayPlan seem to be increasingly frustrating to work with. Case in point - One of my creditors Oakam, have now sent the wrong balance three times for my account, the first time this led to me spending over an hour jumping through hoops only to find that my balance and what I owed were not the same thing. This happened again in October and after banging of fingers in draws so to speak once, I managed to get the answer again, balance was what was loaned, amount left to pay was something else. It hasn't helped that for some reason at the start of my DMP with PayPlan they changed the reference number for my debt with Oakam to another for three months and never twigged this was an issue until I checked into it myself. Today I've received the same message again, no checking of previous issues with this creditor or how their letters are badly formatted, resulting in hair pulling on my behalf. PayPlan I know is in the pocket of the credit industry to get back what I owe, I've no issue with repaying it all back to them because I knowingly took the money and promised to repay it. But now I seriously wonder if I should find an alternative to them or go it alone, what would you guys advise. I've already gone for the PPI on three of my creditors and won back some, should I SAR all of them and go after my unfair bank charges? Thank you in advance for any advise rendered. Edit - It would also seem using noodle that Oakam claim I have a balance of £8k rather than the £120.76 I have with them. That is very, very worrying, I've opened a dispute about it.
  21. Hi Will keep this brief. I have been with Payplan since 2005. Made a huge mistake and took out two more payday loans. Could not pay them so entered an arrangement with both. They accepted a much smaller payment - about £50 each. I owe about £700 on WageDayAdvance. However due to more financial issues I find I cannot keep up the payments so I called Paypaln who agred to add them to my DMP. Wagedayadvance have now rresponded thus: DEBT MANAGEMENT ACKNOWLEDGEMENT Dear Customer ID: We have recently received a notification from Payplan which advises you have applied for a Debt Management Plan. Although we acknowledge receipt of this correspondence, we will not be accepting the terms of the Debt Management Plan, as we do not consider ourselves to be bound by its terms. It appears that you entered the arrangement with Payplan on 27/11/2005; this is before you applied for funds with WageDayAdvance Ltd on 26/04/2013. Within the loan agreement, which is legally binding and enforceable, amongst other conditions, you agreed that: 1. the information you have given is true and complete; 2. all sums owed under the loan agreement, including interest shall become due and payable immediately if, WageDayAdvance Ltd believes that you have provided false and information when you entered into the loan agreement; and 3. You would immediately inform us of circumstances relating to your ability to discharge your liabilities under the loan agreement. At no stage during your application for the loan did you indicate that you were subject to a Debt Management Plan. Given the Debt Management Plan pre-dates the application for credit, we are concerned that you applied for a loan in the knowledge that (i) you had instructed a debt management company and (ii) you would not be able to make the repayments in accordance with your contractual obligations under the loan agreement. Providing false or misleading information in a credit application could amount to fraud on WageDayAdvance Ltd. If, you have any further information that you would like to bring to our attention, or, if you have any other questions, please contact our Debt Management Department on 01756 707306 or e-mail collections@wagedayadvance.co.uk. Yours sincerely WageDayAdvance Martin Perou Debt Management Tel : 0871 703 7777 Fax : 0844 443 2309 Any advice here would sincerely appreciated. How do I proceed?
  22. I have been with Payplan for around 7 years and have cca all of those whom I don't recoginise as the original creditors. Not surprising no one has complied which means three quarters of them are non-compliant. I thought of asking payplan to stop paying them but don't have much confidence in them doing it with out a lot of hassle so I am thinking of cancelling the dmp and dealing with the legit creditors myself. Any thoughts anyone?
  23. I have had a dmp with pp since 2006 and now approx 24K is outstanding. The final two defaults drop of in November. All debts were sold on to DCA's and I pay nearly £500 per month and to be honest everything has gone along fine. As far as I can see no interest or charges have been added since the debts were sold on although a lot was added on in the first instance before they defaulted with the origional lenders. I am getting to the stage where I really want these debts cleared off so as it is becoming a real financial strain but equally I do not want to hinder my credit reports which look like they are finally starting to reapir themselves I would really appreciate some advice on the following? I only had PPI on one of the loans which I have succesfully claimed How do I go about claiming back any interest and charges from the original companies before the debt was sold and can I do this? PP said not? I am not in a position to offer large full and final settlements but would like to try and do so bit by bit, how do I go abouth this? As most of the debts no longer show on my file, can I confirm they would not reappear once settled with the companies that now own them? There is one credit card debt origionally with MBNA sold to Link which is showing on my credit file twice but both defaults drop of in November so I am assuming it is not worth raising this? Any help appreciated
  24. hello again cag'ers Does anyone know if I can take one of our creditors out of the dmp and deal with them directly please. many thanks for any advice
  25. My dmp is managed by Payplan. I have been with them now since 2006. I have been told tonight by Payplan that a DCA can ring you up to 3 times a day, to try and get you to up your payments. I have asked for the legislation that allows that, as I am being plagued by phone calls day and night. Can DCA legally do this?
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