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  1. Hi all I need advice. 2 years ago we had a minor car accident which we believed had been resolved by our insurers!! Last week we received a letter from the court asking for £1556 as the insurance company had not paid the total amount we now have a CCJ. I have spoken to the insurance company who have assured me that they will resolve the issue ( they have admitted fault) someone forgot to pay some of the fees and they have not responded to any letters sent to them!! Now to me even though they have promised us that they will resolve the issue I can't help but feel that this
  2. I think it would be useful for CAGers to list which insurance companies use Albany Assistance for claim management given the widespread reports of Albanys practices which it seems many find troubling, including: Excessive charge bump up for hire cars Requiring fully comp insurance holders (including those with hire car included on their policies) to sign credit agreements Long unreasonably drawn out periods where nothing happens It would seem Albany wont do ANYTHING unless you sign a finance agreement and agree to their inflated car hire. Google: albany assistance claim management
  3. Firstly, Had an 'ECO' grant towards the cost of solid wall insulation all taken care of by Energycare Group of Haynes. http://www.energycaregroupltd.co.uk/about Surveyor came and said it would take a 2 weeks or less in Nov 2013. Work was completed in March 2014 after 50 calls to them. I was told by the surveyor and installers there was a SWIGA (Solid Wall Installation Guarantee Agency). The quality of work was very poor and they had to come back numerous times and caused damage to the property. Due to sight problems in the winter light I relied on their super
  4. From April 2017 insurance companies have been ordered to make it crystal clear in renewal notices how much they are increasing their premium from the previous year. The move, a new rule announced by the Financial Conduct Authority (FCA), is aimed at stopping sneaky eye-watering raises that customers often don’t notice and simply pay on auto renewal. From April 2017, insurance companies will have to display last year’s price in a prominent position on renewal notices The FCA says the move could mean customers save up to £103 million a year simply by spotting the big rise
  5. Hi there. I was involved in an accident that wasn't my fault last night. They reversed their car into their drive and didn't see me as I was driving past and swung out into my car. There was a witness who saw it all. I haven't informed my insurer yet but have already received a text message from the other party's insurer: 'Admiral ref.******* - We are sorry to hear you have been involved in an accident with our insured. We would like to help with any damage caused to save you claiming with your insurers, paying an excess and we will also supply a free replacement vehicle to
  6. Afternoon, My colleagues son has crashed his car into a tree which has written the car off, there were no other parties were involved in the accident. He instantly phoned the insurance company and they offered him the full £3800 subject to him sending the v5 in to them. The vehicle is registered in his mothers name (same address as he lives at home) however he was the only person insured on the vehicle. Once he sent the V5 in with his mothers name on, they've now said that the insurance claim is void due to the V5 being in his mothers name and not his. Is there anythin
  7. Up until last year I was insured as a driving instructor and had my own car and paid my own insurance and accumulated 6 no claims years from the insurers. I had decided not to continue as an ADI and looked elsewhere for insurance. I received my NCD and uploaded it to the new insurers who refuse to accept it as it was earned, they say, on a commercial vehicle. I have phoned my previous insurers and they said they have never had a problem like mine, and suggested I give permission for the new insurer to call them. The insurers I have now have said I can alter my policy on line (h
  8. Insurers could be forced to come clean to their customers on how much they paid the previous year, to make it easy for households to check if their premiums have been pushed up significantly. Up until now, insurers have not had to tell their customers how much they have been paying when it’s time to renew, so it is difficult to tell whether the new premium is competitive or not. A study today reveals that few customers can remember off the top of their heads what they had agreed to pay a year earlier and many just agree to roll over and pay for another year. The propos
  9. Hi All My partner was involved in a road traffic accident in March 2013. It seems an obvious case where the other driver was at fault, yet the insurers have just decided that liability cannot be proved so have recommended a 50/50 settlement. These photos that show the approach to the junction where the accident happened: http://s511.photobucket.com/user/rk1974/library/Road%20Photographs pictures 1-3 show my partner's approach to the junction (heading north), picture 4 shows the other driver's approach (heading south). Here's what happended: My partner was driving on the r
  10. Afternoon All, Me and my partner are looking at starting a Motor Trade Business and are wondering what insurers or brokers are best to go through. We've been looking at a few local companies, but to be honest, we're not relying who we go with, on their location. It would be an added bonus to have a company nearby (North-west England) but does anybody have any companies they would like to recommend? Thanks, P
  11. I woke up this morning to an email from Post Office Van insurance informing me that my policy has been cancelled. I was laid off in the first week after christmas and had to reign in my direct debits to avoid bank charges and missed two payments. I started back work last week and had been planning on paying the money owed in full yesterday but did not get a chance during the day and so thought i'd call them today. However what I am really annoyed about is that Post Office simply cancelled the insurance. No phone call just a straight robotic cancellation. I will freely
  12. Holidaymakers who have an accident or fall ill while on holiday risk having their travel insurance claim turned down if they have had just two alcoholic drinks. The Financial Ombudsman Service, which adjudicates on consumer complaints, has warned that insurers are increasingly accusing customers of "alcohol abuse" in order to wriggle out of paying claims. It has disclosed the details of cases to highlight the issue. In one, the insurer insisted that a customer suffered from "alcoholism" even when medical evidence showed that they had consumed no more than two al
  13. Hi All, Really miffed at the moment. I had an accident on a local country lane where a car coming the other way hit my car. I saw the other party coming and stopped. However the other driver had the sun in their eyes (I could see them fiddling with the passenger side sun-visor for their child as they approached). As I`d stopped and could see they hadn`t noticed me I braced myself for impact. They saw me at the last moment and although they tried to stop and go onto the verge to avoid me, didn`t succeed. Both cars had bumper and bonnet damage requiring repairs but fortunately no-one was hur
  14. Insurance companies could be forced to provide clearer information on renewal quotes, after coming under pressure from consumer groups. When consumers are informed of a new premium, they are not usually reminded what they paid previously. As a result, some customers may not even be aware that the cost of their insurance policy is going up. Now the City regulator is drawing up new rules to ensure renewal quotes include previous premiums as well. That would enable policy-holders to see whether, and by how much, their bill had
  15. Hi there, A few weeks ago I was hit from behind by another driver. He was driving a company vehicle. After taking down his details, I rang his company and reported the accident to their fleet manager as well as informing them that their driver was using a mobile phone at the time of the accident. Their fleet manager arranged to get an accident report from the driver in question and then arranged for their insurers (Zurich) to set up a claim and arrange the repairs to my vehicle and provide a courtesy car for me to use whilst mine was in the garage. It was within 2 weeks of the acc
  16. Had great help when last visited the forum, about harassment notice my complaint now with the police, hope I can get help with my on going problem with parking on the right of way. There are three houses, 1, 3 and 5. 3 and 5 have a right of way over my drive, I, no.1 have a right of way over no. 3s drive. No. 3 let's no. 5 park on his property, my right of way. I have written to both 3 and 5 pointing out the covenants regarding the right of way and received no response. Two weeks ago I asked the police to visit no. 3 regarding the parking, to my surprise they agreed to spe
  17. A new system that will allow insurers to access DVLA data on drivers' convictions and penalty points will be tested from February. The insurance industry says the move will cut the amount of fraud seen under the current system of driver declaration. Up to 23% of motorists failed to accurately disclose their record to insurers, it has claimed. Drivers will want to ensure that the new system will lead to lower premiums. Costs The scheme is known as MyLicence and has been developed by the Association of British Insurers (ABI), the
  18. Read more : http://uk.finance.yahoo.com/news/best-worst-car-insurers-092605067.html
  19. Hello everybody, How are you? I hope you are fine First of all, I am not sure, whether this is the right place for this enquiery In order to chose a used car to buy, I wanted to get a list of insurance quotes via GoCompare. Now I am bombarded by calls from the best offering insurance companies. I already complained about this to GoCompare, but they just informed me, that this is standard procedure and I have to accept this or not make such inquieries. Without accepting this through the T&C's I cannot get such quotes. Also providing the telefone number is mandatory. I
  20. Last Spring I bought a motor caravan and because it was used in the UK for 3 months I insured it with Swinton Insurers. I then exported it to Spain and put it onto Spanish number plates. I didn't expect Swintons to carry on insuring me and duly cancelled the policy and paid an extra premium for doing so. I trusted that they would stop taking payments from my bank, but 12 months down the line I have discovered that they have been dipping into my bank account for all that time. (I have several payments going out of my bank, but they had cunningly given a folio that gave no clue that the paym
  21. Two satellite insurance companies shut down by the Financial Services Authority (FSA) for trading as unauthorised businesses lost their appeal at the Supreme Court today. The companies made millions of pounds selling Sky TV customers insurance cover for satellite television equipment without being authorised by the Financial Services Authority. In return for an insurance premium of between £6.49 and £11.49 per month, the firms promised customers unlimited callouts covering all parts and labour costs. Digital Satellite Warranty Cover Limited (DSWC) made approximately £10m in profit in 2010 a
  22. http://www.telegraph.co.uk/finance/personalfinance/insurance/9853512/Pet-insurance-owners-face-18-month-compensation-delay.html
  23. Hi, I have recurring menatl health problems, and during an earlier episode, was co-erced into starting a haulage business, which enatiled obatining insurance for the lorries.The Broker obatined insurance and a loan for the balance of the insurance, i paid 25% of the annual premium as a deposit. Jan 2003 - I had to cancel within 2 months...then had a breakdown. Loan company took me to court for a sum ...didnt know why, and was unable to defend myself.They got a CCJ, and a charging order on my home, I was bereaved and had no one to help me. I recovered in about a year, to find t
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