Had an 'ECO' grant towards the cost of solid wall insulation all taken care of by Energycare Group of Haynes. http://www.energycaregroupltd.co.uk/about
Surveyor came and said it would take a 2 weeks or less in Nov 2013.
Work was completed in March 2014 after 50 calls to them.
I was told by the surveyor and installers there was a SWIGA (Solid Wall Installation Guarantee Agency).
The quality of work was very poor and they had to come back numerous times and caused damage to the property.
Due to sight problems in the winter light I relied on their supervisor stating that the work was all ok
and was pressured into signing the satisfaction form before the workers left as they kept saying they would not get paid until the form was signed.
Complained through their 'Check-a- Trade' organisation they were registered with.
Energycare Grooup came out with a pack of lies even though I sent them photographic evidence to the contrary.
No result as Check-a Trade are paid by the companies.
Complained to SWIGA but after more than 20 phone calls, letters and E-mails there was never any response.
Complained to Ofgem as they are supposed to 'monitor' these organisations but again no response.
After 3 months found that EnergyCare Group had not registered the work with SWIGA
so not covered bt their ADR (Alternative Dispute Resolution) process.
Found Energycare group had arranged an insurance backed warranty if they ceased trading but it was worth over £15000 less and no ADR process.
Had purchased Legal cover with the house insurance through 'Wisecall Claims Assistance'.
When reading the document that was sent, it is only a 9 month policy as they will not accept claims within the first 90 days of commencement of the policy.
I thought at first this was only for new policies but it is in fact on renewals also.
Never mind I thought,
my claim was after the 90 day period so submitted a claim which Wisecall said to go through their underwriters, AU insurance services.
The claim was rejected because I had not notified them within 90 days of the damage occuring, having lost 3 months going through SWIGA!
Wise call said to send a letter in writing to their nameless managing director.
This was done on 26th Aug this year.
By 6th November, still no reply or acknowledgement so
contacted Wisecall and they gave me an e-mail address
a copy of original letter was resent to them.
Still to date no acknowledgement or reply.
I have been told to sue Energycare group for 'Breach of contract but dont know how or what redress that would bring.
I have checked on the OFT Unfair contract terms and sections 2.4.2 and 2.4.3
seem relevent regarding time limits being imposed where a claim could not be brought earlier
but still have no idea
how to proceed now so any comments would be very welcome.
Was also told to seek redress through Ofgen as their companies contributed to the cost so should help but ofgem very evasive and at first said it wasn't a consumer issue then after telling them all calls were recorded and contacting my mp a message was sent to get back to them, this I was unable to do at the time as I was in hospital so now just trying to pick up the pieces again.