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Found 15 results

  1. Hello TCAG forums, I currently have an ongoing dispute with VM over a Galaxy S6 home button manufacturing issue that has been denied exchange/repair over evidence the phone has been rooted. Most of my case has been documented here - hxxp://community.virginmedia.com/t5/Mobile/Repair-refused-on-days-old-handset-due-to-root-Galaxy-S6/td-p/2918695 To summarize for everyone on these forums, the home button was loose on delivery of the phone, but operating okay for the first few days. It then began to stop registering some pushes when the button was pressed on the right hand side. After co
  2. Hi would appreciate any advice if possible. Purchased new mobile with o2 in April 2015. Providers warranty 12 months Manufacturers warranty 24 months Noticed cracked appearing on LCD screen on phone. Spoke to o2 customer services explaining in detail problem and was I covered under my warranty. Told unless there was any physical signs of damage including water damage or tampering then yes it would be. Arranged for item (at my own expense as wanted it tracked) to be sent to o2 repair centre. Well today I received the following replies. Hello, Your ha
  3. Hi This is my first time post here so please bare with me. My handset as above (15 mths old on contract) got hot whilst charging on 7 April so I took it off charge. When i went to try it again later that evening it would not charge and would not switch on. Took it to a local store the next day who said it would have to go for repair. It went for repair and was returned to store on 14 April with 'a new LCD screen', along with a check list saying everything had 'passed' and that the unit had also had a software upgrade and was now working and ready to go.
  4. My son has the above phone from EE on PAYG. It is less than 12 months old and has developed a problem. It freezes on the Samsung screen. It has been seen by a Samsung repair centre who replaced the software and checked it thoroughly before returning it to us. He downloaded Facebook and Twitter and put his photo's back on. The same problem has happened again. This time I took it back to the EE shop we bought it from, explained what was wrong with it, showed them the card Samsung gave us and asked for a replacement phone. The person I spoke to said they will not replace it
  5. Hi everyone, I have a Samsung Galaxy S3 on contract with orange, still under manufacturer warranty. The problem that i have is a very common one when searching google called the Sudden Death Syndrome, one day the phone was working fine and then go to use it again....ITS DEAD. I get in contact with Orange and they organised for me to send the phone to the Samsung Repair centre (SBE Ltd), i waited circa 2 weeks and received the phone back with the report of the problem being "Water Ingress", they blamed this on numerous reasons such as: 1. Dropping the phone into water or a p
  6. 11 months ago I took out a contract via Phones4U with Orange for a Galaxy Note. Shortly afterwards I closed the cover on a bunch of keys in my pocket, causing a crack on the edge. OK my fault, my problem. A month ago, the phone "thought" it was charging when it wasn't even plugged in, causing it to light up in the middle of the night and drain the battery. Also the charging started getting worse and worse, eventually it was so bad that just surfing with it plugged in would drain the charge in 2 hours. I tried different chargers. In the end switching it off and leaving it to charg
  7. Hi I'm in need of some helpful advice on how to proceed with this please. 3rd July 2012 I purchased a Samsung Galaxy S III Marble White 16GB online from Tmobile for £200 (capital one credit card) + 18mth contract (£26 ish). January 2013 it became faulty and Samsung sent a courier to collect it and Regenersis in Glasgow repaired a faulty usb connector on 21st Jan. Unfortunately I have no proof of this, but Samsung are not denying that this took place (so far). 11th June 2013 I awoke to a completely dead phone and took it to an authorised repair shop who deemed it Beyond Econ
  8. Hope some tech savvy person can help with this. I've had my Samsung Galaxy Ace 2 for about 3 months and until 2 weeks ago the battery was lasting quite well - up to a week sometimes. I don't remember changing anything or downloading anything but in the last two weeks the battery has lasted about a day and a half. Wifi, bluetooth and GPS are all turned off, screen brightness and time out are at their minimum and I've stopped all apps that were running and it's made no difference. I can't find any other suggestions online. I'm trying to avoid taking it back as my old phone died th
  9. Hey all, I found this forum when trying to find a solution for a couple of issue I have had over the past week. I originally signed up for an 18month contract with Vodafone in October 2011 and got an iPhone 4S. When the Samsung Galaxy S3 was announced in early 2012, I contacted the Vodafone deals team who said that I could indeed switch over to a Samsung Galaxy S3. I asked the procedure for sending back in my iPhone 4S and they said that while that was not necessary, if I did, I would receive a credit but there was no penalty for keeping my phone. I opted to keep the phone in additio
  10. So this is my first post (Had I know this place existed before, I would have had way less headaches during the years dealing with cheating companies, less than helpful customer services and being fooled by basically every singer company I have ever signed a contract with, at least when thinking on technology and telecoms) Nevertheless, better late than ever, and in this case I seek advice of a different kind. So I bought a second hand handset from gumtree, a Galaxy S 3 with a crack in the screen and locked to O2, but otherwise in good condition and fully working. Complete with charger, bu
  11. Has anyone got one of these and is using a 64gb micro SD card? If so how did you format it? Thanks
  12. I purchased a Samsung Galaxy Ace on 14/04/2012 on PAYG from a Vodafone store in Norwich. On the 19/10/2012 my phone, for the first time since i've owned it, started to play up. I will now try to explain the events which unfolded. On the morning of 19/10/2012 i tried to charge my phone but there was no response to the phone being plugged into external power trying to charge it up,after numerous attempts taking charger out and putting it back in phone, the phone still wouldn't charge. I then switched the phone off, then when trying to turn it back on it wouldn't. I then took battery out for
  13. Hello I had a small crack on my galaxy note, i took it to the official samsung repair shop (not a samsung shop but a shop with authorized samsung technicians) and they said that it needed a new screen £150 please. so i agreed and they said it will be done within the hour. They made me sign a piece of paper saying that the only fault was a cracked screen, my imei number name address ect. when i collected the phone the man tried to turn it on and it wouldnt, tried to charge it and it wouldnt. he took it back upstairs and the technician came down with my phone in one hand and some bits in th
  14. My Galaxy S2 is currently with T-mobile for assessment as a result of a broken screen (under the glass) and the view of the shop was that as it was a broken screen it was automatically my fault. I am at a loss as to how they can know this without even seeing the phone. Hence why I was unprepared to pre-authorise a repair without knowing the cost first. I have no issue with paying if it is my fault (like I did when I put a phone through the washing machine or when I dropped one on a sharp stone and shattered the screen or when I left one on the car roof and drove off only to see it
  15. My wifes phone bill was £20 more than usual. She has a certain amount of monthly free minutes, and also free data allowance. She is very careful not to go over these allowances, and she has been getting free music from a free app called Music Paradise. On her phone she had a message saying 'Streaming Null', but she doesn't understand it. When she clicked on it, it took her to the Music Paradise app. Could it be that after downloading a track, she is then automatically seeding it which could could use up all her data allowance?
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