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  1. The supplier is SuperFi, to clarify it's only the 2 leads (QED Reference)at £90- each, but QED has recalled this HDMI lead on a quality issue. Therefore I wouldn't want to find this lead elsewhere, as the fault apparently is present in all stock. I have said I'm prepared to accept a different brand of HDMI lead, at £35, but due to a change in my system setup I only require one. So basically, I want the alternative branded lead, & a £145.00 refund. Hitachi are the Finance Provider. Superfi are saying they can't accomodate this, & mentioned "pulling the order back from you" - This entails a 5.1 Surround system, brackets & speaker stands (all received on 12th December last year). I'm perfectly happy with the surround system & have no intention of returning it. I have made them aware that all the boxes & packing have been disposed of, their response was "we can go to the speaker manufacturer & see if they can send you the empty packaging" - ?? TBH it's getting a bit laughable now, they've stated they will offer me any equipment they sell at the lowest possible price, up to 30% off their stated price, but there's nothing else I need. What a load of fuss on a £145- refund, from an £800 sale. They've been ammicable about it, but insisted on moving from email comms to phonecalls, which always raises my suspicions. Surely I'm entitled to the refund, the simple option, or can they insist on the equipment back that I already have installed?
  2. I placed an order in early December 2018 for a surround-sound speaker system, along with HDMI leads. The items mostly turned up on time, but the HDMI leads were "awaiting stock from the manufacturer". I have since had a to-&-fro via email with the online supplier (a well-established UK company, who also has several physical stores in the UK). I have now been told via Phone that the leads have been cancelled/recalled by the manufacturer due to a quality issue, & cannot be supplied. This leaves me out-of-pocket by just under £200.00. The phone-discussion I've had with the online retailer has been pretty disappointing, they are saying that as the goods were purchased via Finance, they cannot refund me the balance I'm owed, & have tried to suggest that I find "goods to the value" from their website. But I do not require anything further, & would rather the difference is refunded, to the card I paid the 10% deposit from. (10% deposit being far less than I'm now owed). They are playing nice for now, but are insistant that they cannot just make a refund for the sub-£200- owed (I don't believe this at all) & that the alternative is to send everything back to them (I no longer have any boxes for the speaker system, & they have said maybe they can get the manufacturer to send me empty boxes to box it all up & return it, cancelling the credit agreement.) I am perfectly happy with the system I've purchased, & have no intention of returning it. So this is a tricky one - I am fully aware that it is possible for them to just make the payment from their business to me, they have stated that Hitachi would not allow this, & it would invalidate the agreement - they have also claimed that they only receive "Monthly, incremental payments" from Hitachi as the credit provider, therefore they have not received the full amount of the credit agreement (this seems highly doubtful). If anybody can shed any light on where I stand, I'd be grateful.
  3. I think that what's cheeky, in this situation, is for a Manufacturer to Kick & Scream about a 20-year average lifespan on their appliance, whilst quietly cutting the warranty period in half from 10 to 5 years. For their own employee to state this is due to the high volume of warranty claims they get. (Anybody who happens across this thread, considering the purchase of a Miele applience, you should definitely think on that). 20 years is clearly far more than they're prepared to underwrite. Just to be clear, in this complaint, I certainly don't feel as though I've had a massive result from this, perhaps you see this as unreasonable, however I've wasted countless hours & phonecalls dealing with this, whilst spending over a Month without the use of my washing machine - this has caused significant hassle for me. At the point where I disagreed with Miele's "Customer experience" Team over the £180.00 charge, they just went quiet. For several MORE days. Their attitude was "take it, or leave it". that's where we are. If the new Machine is warrantied for 10 years, I still only have 17 years of ACTUAL usage from *2* machines, as opposed to the claimed 20-year average I could expect from 1 appliance. This being the case, where has the extra money I spent on a high-end Brand gone? Why didn't I just buy a Hotpoint for £300, & when it packs up, bin it & buy another one? C'mon, "cheeky", I would say "ripped-off" fits the bill much better. If the Commercial Decision they reach, is to agree to this, they can "be done" with me, then so be it - I'm very certainly "done with them".
  4. BazzaS, maybe you're a bit confused, I'm after both. Why all this talk about "kicking & screaming", &"kicking off"? I don't know how old you are, in your head, but there won't be any "kicking off" here sunshine. I've taken preliminary legal advice, & as unclebulgaria67 mentioned, the payment has no legal basis. Please, no more terrace-talk, I've lost faith in the product, I want a decent length of Warranty on the replacement, & I want my money back, which was taken under financial duress - is that ok with you? Or, do you want to "kick-off" & scream about it? They won't be collecting the replacement, because - as you may or may not be aware - it's now my property, in my house, & it's not brand-new any more, is it? I Hope, I hope - I hope a big useless Miele drops out of a Window as you're walking beneath, but it won't happen, will it? Unlikely. Christ, as if it should need mentioning, adults-only with the replies, please. Oh, & Don't buy Miele, they're clearly rubbish now, even the last Bastion of quality, German Quality Engineering, is now lost to us consumers. This is evidenced by the drastically reduced warranty. Built for 20 years, with a 5-year warranty. So, you may as well pay peanuts for that, throw it away in a few years when it inevitably fails, comfortable in the knowledge that you paid nothing for it in the First place, so who cares.
  5. I've just called the warranty line & had the replacement registered for 5 years, there's no "kicking & screaming" going on here, I wouldn't bother getting stressed over this - I do want my £180.00 back, because I feel I've had it taken from me under duress, due to the fact I was unable to use my old appliance. The Warranty team have advised that for an extra £149, they can extend the warranty from 5 years to 10. I'm going to offer 2 outcomes, either they extend the warranty FOC, or refund my £180.00. I would prefer the extended warranty, as my faith in Miele isn't great.
  6. Their own website claims they build the machines to last 20 years. Miele Quality For more than 100 years it has been a proven adage that you can trust Miele and rely on our appliances. We are the only manufacturer in our branch of industry to test products such as our washing machines, tumble dryers, dishwashers and ovens to the equivalent of 20 years' use. Once a Miele, always a Miele: Miele customers around the world remain loyal to Miele and recommend Miele to others. Looking to the future, we promise not to entertain any compromises when it comes to the dependability and durability of our appliances. Frankly, I'd expect 10 years from all but the very cheapest brands, my old dear's machine is not a premium brand, gets used daily, & has returned 26 years without fault. This may be extreme luck, however it's going-on 4 times longer than mine has lasted. I maintained the Miele Machine in accordance with the handbook, ran boil-cycles every 4 weeks with the machine empty, used the Beckmanns cleaner 2-3 times per year. The tray was kept clean, filter removed & rinsed every 4-5 uses. The engineer said the reason for the warranty reduction is it's costing them too much, therefore whatever the volume of faults they get, it's clearly more than they're prepared to underwrite. The original machine was £1050, however I bought it carefully from the very cheapest online retailer, (One of the biggest Online Appliance retailers in the UK). The replacement is sold by Miele for £1249, however I've found it for £900, brand new, from this same retailer. At this point, it may sound like I'm getting the bargain of the century, however the fact remains - The First has failed early, the warranty on the second is at best 5 years, maybe only 3, & therefore significantly reduced. It's worth bearing in mind, I could've bought 3 average machines for the original cost + £180.00, had 5 years from each, & be in a much better position than I'm currently in. When you view it from this angle, hopefully you can see that I'm not that impressed. The clarification on the warranty will come once the machine is installed, bearing in mind the complaint is ongoing.
  7. BazzaS I can see how this seems like a good deal, however the machines are supposed to last 20 years on average, so I'd feel pretty slighted to get only 12 years from 2 machines - especially given the low usage (one cycle per week). To get only 7 years from the replacement, would be the end of me as a customer for Miele. I had a chat with their team on Friday, & made them aware I would pay the £180.00, however the complaint was not closed, & I wasn't happy with this. I've just made the payment, & the New machine is due next Wednesday. unclebulgaria67, my Kitchen has 9m2 of clear space, & in their opinion this would be "extremely tight". The engineer said they need so much space, as the machine has to be completely stripped, & there needs to be room for the hoist to get the drum out, I don't think a garage would be big enough. With regards to "under protest dispute complaint", is this a legal term, & what's the best way forward from here? I feel I've been forced into making the payment under duress, as having had no usable machine for over a Month, I have to get a working machine.
  8. Once it was established that I wouldn't accept damage to my flooring, their next step was trying to find alternative premises - they have none. Nowhere in the UK apparently. In the past, this was possible, due to agreements they had with local appliance repair companies, to borrow the space in their premises. This has been ruled out, hence the offer of replacement, however it's not my faault they aren't able to repair, therefore the only option they have is to replace - This is essentially why I'm not happy about the charge, because there's no other option. I'm unclear about the warranty, as the offered machine now carries only 5 years (the engineer mentioned that the 10-year warranty has been cut for *most* machines, as the costs to Miele for dealing with this were a problem) - This is worth noting, when they claim their machines are built to last 20 years. In the warranty T&Cs, it states "3.2 - If Miele replaces the appliance, the guarantee and/or service certificate become invalid" - So I'm unclear on this, & will ask them to clarify exactly what this means, ie - regarding the replacement? The service used for this includes delivery & installation of the new appliance, & removal/disposal of the old appliance.
  9. I Bought a Miele washing Machine in 2010 with a 10-year Parts & Labour waranty. A month ago, it began clunking during the rinse cycle. I called Miele, to book an engineer, & was told by the advisor, "if we can't repair it, we'll replace it." An engineer arrived last week, diagnosing a broken drum. The machine has only performed 1,000 hours use in 7 years, which is extremely low. I have Polished stone on the kitchen floor, & the engineer advised that despite laying protective coverings, the floor would likely be damaged during the repair, due to the weight of the drum assembly. Because I had been forewarned of this, Miele would not be liable. He also offered 60% off a new appliance, however with 3 years remaining on the warranty, this is not an option I would follow. I called their customer service team who agreed, with no alternative repair location, the repair could not be carried out. They agreed to supply a new machine of equivalent spec, HOWEVER I would have to pay £180.00 for delivery/installation. I informed them I was not prepared to pay this, as I had already been told I would receive a replacement if the machine was beyond repair. I am now dealing with their "customer experience team", at the highest level. As of now, they are saying they won't waive the £180.00 charge. I've read the terms of the warranty, which do state "at our discretion, we may replace the appliance", so they aren't obliged to replace it, however the repair is not viable due to space restriction & the likely floor damage. I have lost all faith in Miele, I've spent a month with no use of the washing machine, which in the engineer's opinion is a fire-hazard, due to sparking during use. Does anybody here think it's reasonable to be asked to stump up £180.00, because of their inability to carry out the repair, in line with the terms of the warranty?
  10. I've had a look around the forums & found some cases where people have used the small claims court to settle disputes relating to motor vehicles - if anybody can point me in the direction of either experts in this area, or other sources of information, I'd be extremely appreciative of this
  11. I bought the car 2nd-hand privately, nearly 2 years ago - it's always been looked-after, never thrashed, always dealer service. The guy who owned it, prior to me, kept it in fantastic condition, I really don't believe he'd ever treated the car badly. (& I had 3 viewings before I bought it, repeatedly questioned him on various details, & everything checked out.) Audi UK are calling me back tommorow to discuss the issue, but I've had dealings with them before, (with warranty issues with other cars) as well as a lot of anecdotal tales from other owners, I'm pretty certain they'll just want to wash their hands of it completely. The car has never caused me any problems, as you'd expect, but with it's current value at around 14k, the gearbox problem writes it off. It's going into my local audi Center next week to have the cooler replaced, the cooling system flushed, & the gearbox flushed with s-tronic oil several times, to see if (outside chance) this might cure it. If a small claims case becomes necessary, I would state I've paid for these repairs, out of my own pocket, (the bill will be steep for this lot alone, maybe £600-£700, maybe more) therefore I'm asking Audi to step-up & replace the box. Although they quoted me £11,600, this is not the cost to them. & the local centre does have a habit of "thinking of a number", then massively reducing it, when the complaint comes in. Would I need a solicitor for the small-claims side, I'm guessing not as it's a simple complaint, I needd to find the relevant sections of consumer-law to see if / how I'm covered for this. I've read that 5 years is considered a reasonable period for a car not to have a "critical component" failure.
  12. I have an A5 with an S-Tronic gearbox fault. The oil cooler has failed allowing engine coolant to flow through the gearbox, which has killed it. Diagnosed at my local Audi center last week, the car is a 12-Plate & Dealer service from New The cost of a replacement box is £12k with the car's value at about £14k The 3-year warranty expired in June 2015, however Audi still treat the car as "young", as it's less than 5 years old. Audi are saying they won't contribute towards the cost of this repair, I've raised it with Audi UK (callback tommorow.) I fully expect them to stick to their guns, I will then escalate to Audi HQ in Ingolstadt, Germany. Failing any joy with them, how do I stand, from a consumer-law point of view? I've been told that "reasonable use" with regards to a vehicle, correctly serviced at the Dealer, would be 5 years. The car is currently 4.5 years old. It also has only 28k miles on the clock, very low milage. My plan, if I cannot get it repaired by them, is to pursue a claim in the county court, but would like to know my chances of success. I've seen, in motoring forums, somebody turn an absolute "no" from the manufacturer, into a "yes", by pursuing them in the small claims court. Which I'm guessing, the manufacturer wouldn't want to go anywhere near, due to bad publicity? I feel like Audi should step-up & sort this issue, however it's going to be a battle.
  13. Can anybody provide any help with this? Is discussing Bitcoin not permitted on CAG? Lots & lots of views of this thread, & not a single chime from anyone
  14. I have a personal account with the coop bank, which I've been using to trade Bitcoins on localbitcoins.com. I recently had a trade of £1250, for about 7BTC. The buyer paid into my coop bank account, & the escrow was released for the bitcoins. A few days later I received an email from the coop's fraud department, saying the buyer's bank had claimed that the buyer hadn't received their Bitcoins, & they wanted the payment reversed. The coop froze my account (which had a balance of £250) & requested "proof of entitlement". I obtained screen-shots of the trade, proving the bitcoin was released, & attached them to an email. this occurred over a week ago, & I'd heard nothing back, so Yesterday I phoned the fraud dept. for an update. I had a conversation with a very impolite woman, who said "the evidence you've provided isn't sufficient, we require a signed receipt". I explained to her that the transaction is conducted online, with no physical meeting, so there is no signed receipt. She said "your account will be closed Tommorow if we don't receive adequate proof" - ? I did question the fact that she hasn't forwarded my proof to the other parties' bank, or seemingly done anything with it. She had no tangible answer for this. My issue now is, I want my £250.00 back. This bank is shocking, can anybody pls let me know the best way forward - surely I can demand the return of my funds?
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