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  1. Hello Last year, me and my girlfriend joined an X4L gym on a monthly contract basis. We paid the first month on the spot when joining (28th Oct) and shortly after had a bad experience. I went online and saw how bad this place is and we decided to cancel. I wrote down all the things I had to do and when, hoping to avoid this. I sent the cancellation request on 9th Nov online as instructed, saved the 'receipt' and also have the confirmation email that came through a few days later. I allowed the final payment to come out on the 27th Nov and then cancelled the DD on the 28th Nov. That's 48 days before the following payment would have been. I've stuck to the terms, yet here we are. As I mentioned, we both joined. I did everything for us both at the same time. I haven't heard a thing from them, but they are chasing my girlfriend. So far, their demands are 2 months membership plus x2 £25 penalties (sorry, 'admin fees'). Most threads around here are people cancelling DD without letting them know, etc. I can't be bothered to write a letter and post it, considering it's obvious they don't care and will just continue. I just wanted to check, am I OK to bounce their emails and forget about it? I know they have no powers... Or, shall I send a letter with the dates in, anything else?
  2. I've read through all the threads here, and this seems like the best course of action - to write a letter to CRS (who have now taken over from Harlands with harassing my daughter). It's a similar situation to many on the forum - except she was 17 when she signed up, and there was no "adult" involved in either signing up or payments. We have emailed the gym once saying this (on receipt of the first Harlands email): Dear Sir/Madam I am contacting you after taking advice from your staff onthe phone. I have had a contract with you since 2/9/17, which wassigned when I was 17. I handed in a letter on about 12/7/18 sayingI wished to cancel my membership as soon as my year was up, on 2/9/18. Ihave now cancelled my direct debit, and received a slightly threatening letterfrom Harlands Group, asking me to reinstate my DD or pay an admin fee. I have tried to ring Harlands, and have evidence of being onhold for over 30 minutes. I have tried to use Harlands' online system, but thisdoesn't accept the reference number given by them (again, I have evidence). I would be grateful if you could provide some clarity onthis situation, as I have taken legal advice, and would like this mattersettled quickly, and to not receive any further harrassing emails fromHarlands. I wish to cancel my contract as of 2/9/18, as stated in myprevious letter, and would like you to action my cancellation as soon aspossible. As stated in my previous letter, please let me know if thereanything else I need to do. Regards I think it's time for a letter to go to them, so I wonder if someone would give me their thoughts on the text below? I'm a bit doubtful about the dates - it could be that daughter was a bit keen to cancel the DD, and that it hit before the notice period was up, hence the offer of £9.99. She will send this by regular post. She is very worried, but has been ignoring their emails/texts. Thanks in advance for any comments. Your reference: xxxxx WITHOUT PREJUDICE I have received an email letter from CRS on 14/12/18. It once again makes unlawful threats and harassing comments. My Xercise4Less membership was cancelled, in writing, to the gym on 12/07/18. The gym did not inform me of any additional requirements to accepting this notice (copy enclosed). I cancelled my DD mandate in September, and this can also be considered notice that my membership was to be terminated. I will offer a final payment of £9.99 as a fee for a final month’s additional notice. You have 14 days in which to accept this full and final settlement, and to provide details of where I should send the payment. It will not be made by direct debit. I will not pay any administration or penalty fees. Further to this: I was 17, and therefore a minor, when I signed this contract. There is no guarantor or co-signer for the contract. The staff used high pressure selling techniques on me. I will robustly defend any legal proceedings you bring against me. I will not respond to any text messages, email messages or phone calls from you or any other organisation on this matter. Any correspondence will be done in writing. If you continue to harass me via electronic means, I will raise a complaint with Trading Standards, the Financial Conduct Authority, the OFT and the Financial Ombudsman. I also reserve the right to pursue court action for harassment and seek damages. Under GDPR rules, I also withdraw my consent for your organisation to hold data about me, or to pass it to other organisations or entities.
  3. Hi everyone, Same old story, I cancelled my direct debit during August of this year and have been receiving the scary emails of debt collection from Harlands, who have then transferred this debt to CRS who continue to try and scare me. The difference I have compared to others is I had in fact posted my intention to cancel my membership, as I was moving away from the area as I had finished a placement role there, and was returning back to university. Now, to maintain that I cancelled my dd on the day of last payment I posted this letter a month and a few days before the scheduled date. I would have done this online, but I was in the situation where the internet was not set up in my new house, and I had evidence of my new address in paper form. I didn't think much of it and simply posted my intentions to the letter box on my street, addressed to the Xercise4less branch I frequented. Well it couldn't be easy could it? I received communication from Harlands in September, a month after the dd was cancelled, so the day the dd was usually withdrawn from my account. i was on holiday however and didn't read it. Then October came, and they emailed me again. This time I read it, and this is where the journey began. I owed them £72.80, (2 months of membership plus 2 emails). I decided to contact the gym manager with my situation as well as Harlands about the situation. Harlands? They decided to ignore me, and the gym manager didn't read my email but said they don't accept letters, which is (probably) why my cancellation never came into fruition. So, because my life does not revolve around chancers, I set up an auto response to harlands emails referring them to my initial sob story, while I focus on my studies. So now we're at this point, with CRS saying I owe them daft amounts, I would quote, but they sent the letter to my old address but I'm assuming it's over £110.40, their last quote. I'll be honest, I have learned my lesson that I should have read the contract in order to prevent this fuss occurring, but I am not letting them punish me this hard for it. So, I must ask, what should be my next steps, and should I seek to resolve this? Thanks in advance guys.
  4. Hi, Firstly I know there are hundreds of threads for this same matter but I don’t think any apply directly to me. I received an email today from Harlands claiming that I owe them £104.97. This is for a gym membership I took out around February 2017 whilst working away from home. When I signed up to the gym I was told it was a 12 month contract and nothing else. I was surprised to see the payment still coming out a few month down the line once the 12 months was up and I cancelled the direct debit on the online banking app. Heard noting and thought nothing of it until today I received an email saying I owe them the above amount. The email contained an attached letter from CRS threatening legal action if I do not pay. I rang immediately to question why I owed them and it’s because I didn’t follow the cancellation procedure and didn’t let them know and that they charge me every month for missed payments, the £9.99 per month membership fee and £25 late fee. I asked what would they accept payment wise and he said if it wasn’t paid in full by the 9th October they would take me to court. I refused to pay the amount as I believe it’s daylight robbbery! My question is what should I do next? I cancelled the direct debit in July so there are 3 missed payments. Should I email them offering to pay the 3 months I’ve missed and then cancel it after? I really can’t risk this effecting my credit score as I am applying for a mortgage next March/April! But I really don’t want them taking my hard earned money just because they’ve decided to ask for it! Any help would be awesome!!
  5. Hi, I know there are numerous people on here regarding these companies but I need advice. I joined the gym before it opened on the computers in the building. I never received a copy of my contract only 2 emails - one welcoming me to Xercise4less and the other the dd confirmation. I started uni a couple of years later and a dd payment failed. I incorrectly thought I could cancel just by cancelling my dd due to the emails - I had nothing to say otherwise. I had 2 charges of £20, Googled the gym and found the online forms to which I just got an answer 2 weeks later to say my account was in arrears then another 20 charge was added. Then a 60. I queried this with the gym which refused to do anything. I ignored letters and calls with the last letter being Jan 2017. In Feb 2018 I moved house and set up redirection for mail. In March 2018 I got a letter at the new house adding 37 tracing fee! I queried this and said that as I hadnt heard anything I didn't think to inform them but had the redirection in place in case of anything like this. They refused to remove the fee. I took this further, the financial ombudsmen don't deal with gym membership so I took it to the csa. They defended CRS and their charges. CRS have now started chasing again for the £207 and threatening legal action. I have offered 5 a month but no reply. I'm scared of any action as I haven't a clue. Please help. Thank you
  6. hello everyone i have been reading your answers and help to other members i really need your help. I moved from Amsterdam to UK I did not have bank account here my friend started paying my DD of 9.99 per month from March 2018 I started gymicon with him now in june some how he missed the DD. he received a call and letter stating that you missed a DD you need to pay 25 pounds plus your monthly fee for X4Less. he cancel the direct debiticon I only went to gym for a month because now I was little far from gym I was paying my friend to pay the DD. now I am receiving the text msg from X4L saying your account is default call on this number to solve the default when i rang on this number it says you have to pay all 9 months fee plus 25 admin fee Ii told him I was paying monthly and I want to continue gym again and I will pay month by month, he said you sell your membership to us with total fee and you can go to gym till march 2019 which is end date of contract. I also rang the gym and tell them I received msg from you but I want to pay monthly m/ship fee but I will not pay extra they said your account is default now you call on 0144444 ... number to clear your matter then you can start gym again. please advice me what should I do i want to continue my gym but I do not want to pay extra fee. I will appreciate help . thank you:
  7. Hi I am writing this on behalf of my daughter who is studying abroad. My daughter joined Xercise4less in September 2013. In April 2014 she emailed them to give her intention to end membership as she was going to the states in May 2014 for 4 Months. There was no response. She was in the states with limited access to phone/email. On her return in September she realised that they had continued to take the payments from her account (she mistakenly thought they would take the mail as intention to terminate and cease requests for payment) She cancelled the direct debit immediately. She then embarked on a year abroad (which is where she still is) In April 2015 letters started to arrive from CRS at her parents (my) house demanding payment for arrears plus costs of £102.50. So total claim from CRS is £207.47 I have telephoned CRS twice and explained the situation. I have emailed Xercise4less. No reponse from either. CRS stated that they need permission to speak with me from my daughter, which they now have via email. Any advice welcome on how to end this saga. Many thanks
  8. Hi. I'm in a similar boat to others. I was stupid not to read the small print and cancelled my gym membership in December 2017. Since then I've been plagued by calls and texts and now electronic messaged left on my voicemail. I am tempted to write to CRS but am reluctant to start. I'm wary of giving them my address but I'm sure Xercise4less must have it as I had a contract with them. I think my fees are now up to about £200!! Should I continue to ignore it or send them a letter asking them to stop? Thanks in advance for advice
  9. Hi, I received this email Dear [my name] Harlands administer the collection of all payments due under your agreement with Xercise 4 Less. Your bank have advised us that your March instalment has been returned unpaid "refer to payer" as there were insufficient funds in the account to pay the amount due. We will therefore debit your account on 5 APR 18 for the total amount of £34.99 made up as follows: Instalment Amount £9.99 Administration Fee £25.00 Total Due £34.99 Please note that the submission for this will be made two working days prior to 5 APR 18 and if this date is not convenient, please contact us on the HARLANDS HELPLINE - 01444 449033. Our lines are open 8am to 8pm Monday - Friday and from 9am to 12pm on Saturday. Thank you Once the submission has been made the debiting of your account cannot be stopped. You must ensure that sufficient funds are in the account to prevent further charges being made and possible default action being taken against you. We trust you find this in order and we look forward to hearing from you soon. Yours sincerely Harlands TL;DR: Payments come out on 26th, had insufficient funds, 27th I get the above email I send them this: Dear Sir/Madame, I am a member of Xercise4less, [city[. I have been a member for about 3 years now. A payment of £9.99 was due on the 26th which I had insufficient funds for, immediately a £25 administration fee was added. Such administration charges are unlawful and unenforceable. I am going to cancel my direct debit to avoid paying this unlawful fee. If you at any point attempt to claim this money from me, I will ask my bank to refund me the money which I am fully entitled to under the Direct Debit Guarantee Scheme. To settle this matter, I will pay you the final fee of £9.99. This payment will be made only when Harlands confirm that this will settle the matter. If you fail to agree to this within 14 days, my offer will be withdrawn and you will be paid nothing. I look forward to hearing from you soon. Your Sincerely, [my name] I also send this to the Manager of the Gym: Dear Xercise4Less, I'm a student at University of [City] and have been a member of Xercise4Less for about 3 years now. On the 26th of March 2018 my DD bounced due to lack of funds and after less than 24 hours Harlands are now seeking to charge a £25 admin which I will not pay. Such administration charges are unlawful and unenforceable. To avoid Harlands abusing the DD mandate, I have had to cancel my DD. I am happy to pay you the £9.99 I owe and use your gym in the future but I will not fall victim to this disgusting practice and allow Harlands to charge unlawful fees. If you supply payment details within 14 days, I will pay you £9.99. If you don't accept this, my offer will be withdrawn and I'll consider the matter closed. Yours faithfully, [Name] Then I get this response from the manager (front desk actually cause i guess manager is lazy) Good Afternoon [my name] In regards too the admin fee you have been charged, this is standard procedure of missing a direct debit, same as any other standard order who may charge if missed. We have explained that this will happen is a direct debit is failed to be taken on our terms and conditions which you have accepted. When you activate your account with us and then go on to do your health questionnaire, you accept the terms and conditions before it's all complete. If you have accepted these, this too us means you have read them and agree. If you did not read those, i have attached them too this email for you to read through. Unfortunately, due to this being in the terms and conditions, there is nothing i can do to withdraw this. If you would like to take matters further, i have attached the complaint procedure too the email also, you will have to follow the instruction. However, there is no guarantee this will be cancelled for you, as all your terms and conditions have been accepted by yourself. Kind regards Reception team They also send me the T&C I replay like this Hello, Thank you for the swift replay. As you have not accepted my offer of paying you the outstanding £9.99, I will now consider the matter closed and you will receive no payments from me. I apologize if I did not make myself clear in my previous email. There is no need to withdraw the admin fee, I have canceled my DD to avoid paying this fee. I know for a fact that you cannot enforce this administration fee so if I refuse to pay it you will not receive it. I don't have to accept the £25 admin fee just because it's in the T&C's. The admin fee is punitive and not a true reflection of cost incurred by Harlands due to my failed DD. In the even any money is taken from my account I will have my bank refund it under the DD Guarantee Act. I will also refrain from using your gyms in the future and will inform individuals who use your gym of this ill practice. I am still willing to pay the outstanding £9.99 owed to you but from this point forward all correspondence from you will be ignored and I will only take this matte up with the head office. Kind Regards, [NAME] They replay like this: Hi, I have explained everything possible too you and also sent you the proof as to what happens if you miss a direct debit. There is nothing more i can possibly do here for you. However, you will receive letters from Harlands stating your direct debit has been missed/cancelled. If there is no payment made within 3 months, this will go too a third party. Please be aware, that if this gets to that point, there is nothing at all we can do from club level too help. We have tried to help today by explaining this is a one off payment, as this will happen if you miss it. I will forward this email too our Head Office to make them aware that you have refused to resolve this situation. If you do happen to contact Xercise4less regarding this issue in months to come, there is nothing we can do to help. Kind regards Reception team What is your take on this. It seems like i won't be paying them anything but I won't be able to use their gym anymore. My images dont appear so I just copy and pasted the messages.
  10. Hello. Please help me regarding the debt I got from CRS for canceling DD. I apologize in advance for my English because it is not good I registered for the xercise4less gym in January 2017 and during the visit I was interested in not having a contract and being able to resign at any moment because I come from Poland and at that time I worked in Great Britain. I was told that there will be no problem and I have to pay 19.90 per month where there was 9.90 on the chop, but I agreed because it suited me. In October 2017 I returned to Poland and canceled direct debit in my bank without informing them because I was convinced that I did not have to. I have now received a letter from CRS about debt for over 200 pounds. Can I somehow resolve this matter to avoid this penalty? Here is the e-mail I received 19 March 2018 CRS REF No: LIVERPOOL CRS HELPLINE: 01444 449 165 ACCOUNT BALANCE: £ 201.47 IMPORTANT - PLEASE CALL US TODAY ON 01444 449165 Re: CRS Ref No: Xercise 4 Less Ref. No: We regret that despite our attempts to reach an amicable resolution to your account, you remain in arrears to Xercise 4 Less. We must therefore give notice that failing to reply to this letter within the next 10 days will result in your account balance being passed to Zinc Group Ltd, one of the UK's leading providers of debt recovery solutions. WE WOULD STILL LIKE TO RESOLVE THIS MATTER We're still happy to listen to your reasons for not paying and will do whatever we can to reach an acceptable resolution for both parties. All that is required is for you to call us on 01444 449 165 by no later than 29th March 18 so we can discuss your account further. Yours sincerely For Credit Resolution Services Nuria Manson Collections Department Thank you for every help.
  11. I have been having issues with the cancellation of my Xercise for less membership. I completed the online cancellation form on 14th November 2017. At the same time, I cancelled the DD with my bank. I realise now that they do state on their cancallation form that you must give 30 days notive, so in hindsight I did cancel my direct debit too early. After this date, I started to recived email/txt/letters stating that I owed money. I initially read some posts on this webpage and I ignored the correspondance. It went through the usual form: Harlands adding admin fee / CRS txting saying they need to speak to me urgently. I noticed that each correondance from CRS was getting higher in the amount owed. Finally landing at around £180. I decided to try and sort it with Xercise for less. I spoke to them on the phone last week. They saif they could reduce the pice to about £60, which was for my months membership that I didn't give notice for and the buy back fee for the dbt off CRS. They said that would "stop me getting issues with my credit rating, and make it all like it never even happened". I refused, I told them I would accept the £14.99 1 month membership for cancelling my DD too soon but I will not pay anything extra. I also asked why, if they received my cancellation reques form, did they ignore it and coninue to rack up dept on my account. He said because I did not follow the terms of cancellation and cancelled my own DD. I then sent an email (copied in parts from one I saw Slick write on here) about my change of address - as letteres went to my old one - and also regarding the nature of the intimidating letters. I reiterated that I would pay 1 month membership and nothing else. I recieved a phone call a few days later which I ignored and emailed them to tell me to put anything they have to say in an email to me. I have now received an email to say that as a good will gesture they will remove all CRS charges, however as I did not update my address upon relocating they will charge me a £25 admin fee plus my £14.99 outstanding membership payment. So £39.99. Should I refuse this? - also, I moved house AFTER I submitted my cancellation form so it is irrelevant to them where I live at that point. Any advice I what I should reply to them with would be very much appreciated. Thanks
  12. Hi, joined an Xercise for less gym around a year ago and was paying the peak membership of 19.99 a month with one month notice period. I had actually joined another gym and forgot to cancel the direct debit. I then took cancelling the direct debit would mean that my membership would automatically get cancelled. Recently I received a letter from Harlands saying that my August direct debit had not been received and they are charing me an administration fee of £25.00 which means in total they are saying I need to pay £44.99 to get my account in line. They also said that if I did not pay this by September 25th that I would be charged an additional £25.00. I have tried phoning them to resolve this which re-directed me to the Xercise4Less website. filled out their cancellation form they have now sent me an email saying they can't find my details and asked me to respond with other details which I have. I haven't received a response in this, which would seem odd for a company that apparently am I in debt too. I accept that I should pay the month of August as it is a one month termination clause but I don't see why I should be paying extra admin fee's that they are adding without explaining why. I also cannot get a hold of a real person on the phone, it just goes to an automated voicemal for xercise for less cancellations and re-directs you to their website. What is the best approach to take here as I don't want my credit rating to be affected? Thanks for any advice/help
  13. hi, i had a membership with xercise4less in late 2014/early2015. i was sold this membership with the understanding that there was no contract and that it was a flat rate of 9.99 per month and that cancellation was simple. i used the gym for a few months and then was due to be out of the country for the best part of a year on ops at with work. i called the gym and asked if i could cancel my direct debit and that id restart when i got home. i was told that this wasnt an issue and my membership was terminated and that was that. a few months later i realised that the money was still being withdrawn from my account i called again and again i was told ' yes, cancellation is confirmed'. a few months after this, the money was still being withdrawn from my account and at this point i cancelled the direct debit. i heard nothing after this. until i got home to some red headed letters from harlands and crs demanding over £200 in unpaid fees and admin fees. i tried to dispute this but received no reply from xercise4less i reluctantly paid it (early 2016). id heard nothing since. The past few months ive been hounded by crs with calls, emails and letters demanding almost £200 in unpaid membership fees. after explaining and them confirming that i had already paid these fraudulent fees, i was told that i still had to pay as there was still a contract. i called xercise4less and was told that i hadnt been active on their system since mid 2015 and they would try and sort it. i heard nothing for a few weeks assumed it was done with. a few days ago i got an email from crs demanding money i emailed xercise4less again and have been completely ignored but im still recieving voicemails etc from crs asking me to set up a payment plan... **crs** I have emailed the manager at xercise4less, again. I am trying to sort this as fast as possible but as usual, they appear to be using their usual tactic of ignoring people until they give in and pay. I am only one of hundreds of people that have fell victim to their staff incompetent, fraudulent business and complete lack of moral fibre. I will be in contact as soon when/if they decide to speak to me. From: Sent: 19 February 2018 11:13 To: Subject: CRS Ref No: ,,,,,, Dear Mr .... Re: CRS Ref No: ..../ Xercise 4 Less Ref No: ...... Further to your recent email, It is true that you have not had a contract with them for a number of years, but this debt has been outstanding for a number of years. We have been passed your file by Xercise 4 Less in regards to unpaid arrears due under the terms of your Membership Agreement. On you entered into a Membership Agreement with Xercise 4 Less. You agreed to pay £9.99 a month and give a months notice when you wished to terminate your Agreement. Xercise 4 Less have not received the relevant notice from you to cancel your Membership, but payments stopped in Autumn 2015. As your payments were not honoured and you failed to rectify your breach of Agreement charges were applied to your account and your file was referred to ourselves. Please contact us within the next 7 days on 01444 449165 to discuss repayment of your balance. Yours sincerely, David Castle Collections Department **xercise4less emails** I’m still receiving emails from this debt collection agency. As said in my previous email, I had already paid an ‘outstanding balance’ of over £200. I had been told by your reception staff numerous times that my contract was cancelled. Can you please contact me regarding this. I know I am only one of hundreds of people that are in this situation, brought on by what I can only assume is staff incompetence. As such an amount of time has passed, I can only hope that the current staff has had proper training to stop this fraudulent behaviour happening to other people. Please reply asap as I am being hounded for money that I have already paid, for a contract that has been cancelled for 3 years. Many thanks thank you if youve taken the time to read this far. all suggestions and advice are greatly appreciated. many thanks
  14. Hi, just wondering how you're getting on with this? I'm currently having a bit of a nightmare with it. https://www.consumeractiongroup.co.uk/forum/showthread.php?481432-xercise4less-harlands
  15. Hi, As many people have had an issue with Xercise4Less I too am having a problem with them right now. I saw a student advert on a free month from Xercise4Less and did not realise I was being sucked into a 12 month contract, and only realised after a month was paid for after my first free month. once I saw a month being paid for I immediately cancelled the direct debit! Now I have received a letter from a group of people called "Harlands", saying: (Date of letter 17/10/2017, Date recieved: 21/10/2017) "Your bank have recently advised us that your Direct Debit instruction has been cancelled. The terms of your Membership Agreement mean that you have to repay all your installments by direct debit. Therefore, you must call the HARLANDS HELPLINE immediately on 01444 449033 to reinstate your Direct Debit over the telephone. " They also said: "If you do not call us by 7 NOV 2017 you will be charged an administration fee". I really have no idea what to do! The idea of it being free was really appealing to me. I have already paid 1 installment (this installment got taken out on 09/10/2017), with 10 months left as I have already had a free month (my free month started on 09/09/17)! I'm not really using the membership, also I just can't afford to pay for a whole year, being an 18 year old student! Any help, to what I should do next? I've read on other threads that I should call up (I was about to until I read the other threads). Is there anyway I can get them to cancel my whole 12 month membership? Thank you very much!
  16. Hi I've recently cancelled my direct debit to Xercise4less and received a letter from Harlands saying I owe them admin fee of £25 aswell as the monthly fee etc... I had been with the gym for over 3 years now (rolling contract atm). I haven't stepped foot in the gym since 27/06/16. So over £175 wasted (my reason for cancelling). The letter I received from Harlands states that if I do not pay by 10 December I will be charged another £25. So I phoned up Harlands today and offered to pay what I owed (£9.99) without the admin fee ofcourse. But as you'd expect they had declined the offer. I don't know what my next step is to take? I have read a few topics and I'm not 100% sure what to do in my personal situation thanks all.
  17. Hello everyone, I am very sorry to be posting such a familiar tale, but am also thankful to have come across this site. I joined Xercise4less as a rolling monthly member in February, as I knew that I would move before the year and chose not to sign up to a years contract for this reason. I moved away recently, so went in to the gym in October time and spoke to a member of staff about cancelling the membership, they advised me that I could cancel it when I liked as I was a rolling monthly member, so I cancelled my direct debit and thought nothing more of it. Until..... I was checking through my email and had received one from Harlands stating that I owed £19.99 and a £25 admin fee, which would increase by £25 if not paid by 6th December. I thought there must had been a mistake, so contacted the gym. The member of staff I spoke to admitted there had been fault by the staff who was new and not aware of the procedure, although said it was nothing to do with them, and I was subsequently passed from pillar to post between Harlands and Xercise4less with both feigning ignorance and saying that neither of them could clear the charge. I offered to pay the original £19.99, but not the £44.99 given that this was due to miscommunication, however I did this by phone and the terrible Harlands staff member was just very rude and said there was no way she could remove the charge without confirmation from the gym that they were at fault (which they refused to do) and told me that I just had to pay (which I didn't). Of course I am very anxious about being charged a lot of money/being chased by debt collectors, but have found this site reassuring. Please could someone advise me of the best course of action? Thank you in advance and best wishes, El
  18. Hi all I mistakenly cancelled my DD for membership at Xercise4Less one month early meaning I missed the final months payment of £10. I received letters from Harlands demanding £35, I intended to pay but I was away at the time so I forgot. Then £60 which I disputed as being unfair. This was passed over to CRS who added their own charges taking the total up to £126.49 for an initial £10 missed payment. Again I sent CRS an email saying that I disuputed the charges and again offering to pay the £10. I received this long letter today, the bit about organised crime was quite amusing: Any advice? I'm getting phone calls and texts from them most days now. Thanks Dan
  19. Hi there, First time posting, but in doing a bit of research before I delved into discussing a letter I received from Harlands, there seemed to be a lot of valuable information on this forum, so hoping someone can help with my specific situation. On 31st March I took out a gym membership with Xercise4Less on a monthly rolling contract with the following information in an email confirmation from that date: "You are committing to a single £20.00 admin fee payment and £19.99 per month for a minimum of 1 months. After this minimum term your membership payments will continue on a monthly basis. You have chosen to pay by monthly Direct Debit and we can confirm that the Direct Debit details provided by you are correct." "You have the right to cancel your Direct Debit Instruction at any time simply by writing to your Bank or Building Society, with a copy to us. Please note cancelling your Direct Debit does not absolve you of your Membership contractual obligations." The following dates had direct debits of £19.99 taken out: 02.05.2017 30.05.2017 30.06.2017 31.07.2017 30.08.2017 I since have been taking on more responsibilities within work that mean I am not getting to go to the gym at all, and as such have cancelled my Direct Debit a couple of weeks ago, and thus my membership (or so I thought, as had been the way at previous gyms...) However, yesterday I came home to the following letter: "Dear XXXXX, re: Your membership to Xercise4Less Harlands administer the collection of all payments due under your membership agreement with Xercise 4 Less. Your bank have advised us that your September instalment has been returned unpaid "instruction cancelled". You have therefore been charged a £25.00 administration fee which means you need to pay £44.99 to bring your account up to date. Call HARLANDS HELPLINE - XXXXXXXX immediately so we can collect this by DEBIT / CREDIT card and reinstate your Direct Debit over the telephone. If you wish to pay by another method, you must still phone to discuss your options. If you do not call us by 23 October 17 you will be charged a further £25.00 administration fee. Our telephone lines are open 8:00am to 8:00pm Monday to Friday & 09:00am - 12:00pm on a Saturday. Your sincerely, Harlands" My question then is how to handle this? I do not want to reinstate my DD / gym membership. I do not think they are legally allowed to charge me an 'admin fee' (?!), I do not want them to continue adding more lots of £25 to my 'account', and I'm not sure whether ringing them would be a good idea at all. Any help would be much appreciated!!
  20. Hi all, Very sorry for the long post, hope it makes sense. I have seen quite a few posts here regarding Xercise4Less but every case seems to be different and i just want to check what i have done is correct. I was with the gym for approx. 2 years, i changed jobs and could no longer attend the gym so i went into the gym and spoke to a lady at the counter to cancel my membership this was around the 21st May, at this point there was no mention that i needed to go online to cancel and no mention that i needed 30 days to cancel my membership, the lady simply said that my membership has been cancelled. on the 25th May the following months membership come out (i had no issues with this, maybe it takes a few days to go through etc) , on the 14th June i received a letter saying they haven't received payment, i ignored this letter as i had cancelled my membership and paid on the 25th (probably my first mistake?) I dont have the letter but before the 1st July i received another letter saying i owed £34.99, i emailed them trying to explain as this way i have records, they emailed back on the 2nd saying i need to cancel on the website, which i then did (figured i had nothing to lose by trying) I sent 4 emails sent to Harlands with Xercise4Less copied in between 13/07 and 31/08, I received no replies from them then on the 02/08 I received a reply saying they don’t have any records of me emailing them, I emailed them back explain again all the issues saying I am happy to pay the £9.99. On the 28th July I received the next letter saying i owed £69.98, i phoned the gym, they told me i needed to speak to Harlands, Harlands said i had to pay or speak to the gym about my cancelling (i was going round in circles for a few days. My final email to them was from your messages boards to which they didn’t reply. If you confirm in writing that you'll accept the amount of £9.99 in settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any other payment, I will pay you nothing and my offer will be withdrawn. On the 12 August CRS got involved sending me a letter saying i owed £104.97 On the 12th August CRS sent another letter saying i owed £171.47 On 28th September CRS said i owed them £171.47 and gave me two options, Legal Action or Outsourced to external agents if i don't pay. On the 18th October CRS said i still owed them 171.47 saying it is now being passed to Zinc Ltd. Suggestions on what to do now? Currently I am just ignoring them, i have received only a couple of phone calls which i didn't answer.
  21. Hi, new user to the forums here. I signed up to Xercise4Less a couple of years ago, approximately Sept 2014, during my second year of university, and assumed that my contract would end after the minimum term of 12 months (naive I know). I only noticed recently that I was still being charged for membership, and immediately tried to cancel. Unfortunately the online form requires a W membership number to cancel, and I could not find the registration email they claim to have sent when I signed up, After unsuccessfully trying to call them several times and always being put on hold for ages, I cancelled the direct debit directly with my bank last month. I have since received multiple messages from X4L about my account being in default. I have not received any mail as I have moved house since (and not updated them because I thought my contract ended ages ago as said above). I called them and spoke to Harlands; and was advised I owed them two months membership plus a £25 administration fee. I'd seen various posts on this forum advising against paying the admin fee, so I refused, considering I'd already paid in excess of £250 for an unused gym membership. I was then told my details would be passed on to CRS. I sent them the follow email (with my personal details which I've edited out for this post): Dear sir/madam, I spoke to a member of your team earlier today regarding the cancellation of my Xercise4Less gym membership. My details are as follows: First Name: xxx Last Name: xxx Email address: xxx Mobile number: xxx I apologize I do not have a W number as this was never supplied, but your colleague was able to find my account from the above details. We discussed the fact that I had cancelled my direct debit last month and therefore my account in is default. I did this because I have previously tried to cancel my membership, but to no success due to lack of a W membership number. I was advised that I owed Harlands £44.98 in order to close the account. The breakdown is £9.99 for the defaulted month (August), £9.99 for the one month's notice I am supposed to give, and £25 for an administration fee incurred for cancelling my direct debit. I explained that I was willing to pay £19.98 for the two months membership, but I refused to pay the £25 administration fee. I was told then that if I refused, this matter would be passed on to CRS, a third-party debt collection agency. The legal status in this matter is that I am legally allowed to cancel my membership to the gym by cancellation of direct debit mandate. Please refer to item 16(ii) in this common law mandate in the High Court case of "The Oft v AMSL" accessible via (URL, I'm not allowed to post it here because I'm a new member ) or attached in this email. This email serves as further written evidence for request of cancellation of my gym membership effective immediately. If you insist on passing on my details to CRS, please be advised that I have moved homes and my address in NG7 2DQ is no longer usable, and I will not receive any mail sent there. My new address for correspondence is: xxxxxxxxxx The remainder of my contact details remain the same as stated above. I maintain that my final and only offer is to pay the £19.98. I would like to settle this matter as soon as possible . In the event that this is not the case, I reserve the right to reclaim all membership fees charged outside the initial 12 month contract under the Direct Debit Guarantee as I have not used the gym facilities since approximately February 2015 (you can advise me on the actual date since the gym has an electronic entry system), and my initial contract was for a period of only 12 months, which means I have been paying for nothing for the past 2.5 years. Item 16(ii) in the case referred to above can be interpreted in my favour that I have provided sufficient notice by conduct by not having used any gym facilities at all for an extremely extended period of time. Obviously this is not my preferred course of action as I wish to settle this amicably. All further correspondence is to be in writing, either in email or physical mail to the new adress above. I will not entertain any further communication by phone, and will also not entertain any requests that I call you. When you confirm to me in writing that you will accept the sum of £19.98 in settlement of what I owe, I will pay you quickly. If you refuse and insist on demanding for more from me, I will pay nothing. Best Regards, Does this email seem adequate and appropriate? I felt I was kinda pushing the boundary about the DirectDebit guarantee... And is there anything else I should do at this point? This is my first time dealing with such a matter, and would greatly appreciate any advice and input! Thank you!
  22. Hi all, I have been reading a few threads regarding similar cases but nothing exactly the same so I thought I would ask before proceeding further. In October 2013 I joined Xercise4Less Leeds while at University, I went the gym for a couple of months, everything paid fine but after some personal issues, I had to move back home in Stafford, a good 100+ miles away. I spoke to a staff member and they told me to email the manager of the Leeds branch, which I did, explaining my situation and offered to pay any necessary cancellation fees, to which l heard nothing back (no shocks there!) despite sending three emails, because of this, I duly cancelled my DD and thought nothing of it. Last Friday (24th February 2017) at my home address I received a letter stating they had tried contacting me previously and I owe £253! Along with the usual court threats others have had. As this was so long ago, I have no proof of my emails as my old email address is now not in use and I do not have any utility bills from that far back proving I had to move. Any advice on how I should proceed? Cheers, James
  23. Hi All. My wife had a membership with Xercise4less for over 12 months and decided to cancel the membership. She cancelled the Direct Debit, thinking that was all she needed to do. She then received an email from Harlands advising that she had not responded to a letter that was sent out, the copy of the letter in the email had the wrong house number bot correct street name. She was locked out of herXercise4less account so she couldn't give 30 days notice via the website. She has since called Harlands and paid £34.99 (£9.99 membership and £25 Admin Fee) They have advised that they will reactivate the Direct Debit and that my wife can now give 30 days notice via the website. She has now cancelled the membership via the website. I have just found the forum after she made a payment to Harlands. My question is, why should she have to pay for another months membership after she cancelled the DD and made the payment when she couldn't access the account to cancel the account when access was restricted. Is it safe to cancel the new Direct Debit and ignore all correspondence from Harlands Thanks in advance for any help or comments. Tom
  24. lately I've been reading a good few pages of all the bad rep certain X4L gym's have been gotten over the membership situation, I decided to post and give some enlightenment to the situation.... When you cancel your direct debit with the bank, you are obviously going to get charged still. and debit.... Because this i the wrong way to go about cancelling.. I strongly suggest, you visit the X4L website and cancel that way. Also when the sales rep sees you before signing up, they are told not to mention the canceling option.... All the gym cares about is making a profit.... The staff are treated like rubbish. please do not take any of the issues you have with the direct debit out on the staff, they have been fully trained not to answer cancelling questions. This problem comes direct from the higher up's who actually own X4L.... If you have any questions I'll be willing to reply.. Yours A concerned friend.
  25. Hi, I suffered a change in circumstances leading to a significant drop with my salary. I was unable to honour my direct debit to Harlands to cover my gym membership for Xercise4Less so cancelled it without giving them any notice. I find out later that they charged me a £25 admin free as per their terms and conditions. The T&Cs mentioned were news to me as not aware of any. None were presented at the time I took my membership out, and all I signed was the direct debit mandate to authorise them to deduct £9.99 on a monthly basis. I eventually found the T&Cs in the acknowledgement email from Harlands, but they were hidden within the DD instruction and mandate so I missed them. Also the principle term states that this agreement will commence once signed by both parties - neither party has signed and Harlands/X4L didn't seek a signature. Due to the too'ing and fro'ing, misinformation, adding charges willy nilly, they are now saying the balance is now £171.74. I sent Harlands a letter offering £13.99 to cover membership costs between 2nd May and 12th June (based on Slick's template on this forum - thank you), but this has now lapsed and no further contact has been received from Harlands. I've gone through the complaints procedure with X4L, and not received a satisfactory reply. X4L are insisting that I pay £34.99 to cover one months gym membership and an admin charge (this has been dropped from £171.74). My argument is the t&cs weren't agreed and I should pay nothing as I haven't received anything that I haven't paid for although I did offer to pay £13.99, and . The next course of action I was going to take, was to raise a complaint with the relevant ombudsman, but can't find who the relevant ombudsman is. Does anyone on this forum know who the relevant ombudsman is? If there is no relevant ombudsman, what is my best cause of action? Thanks, in anticipation
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