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  1. Hey all, looking for a quick bit of advice here. I signed up for a membership with X4L on the 14th of May 2018, and have only used the gym a handful of times in that time. I haven't been at all during 2019. I now have free access to a local gym which a friend owns, so I cancelled my direct debit with X4L/Harlands on Jan 4th 2019. I then cancelled my membership via their Online Cancellation Portal not long after. After doing so, I received this email - Then this email the following day, Never realised that I wasn't supposed to cancel the DD until the
  2. I am hoping I can get some advice on my Xercise4Less membership. I signed up with them in 2014 and did attend the gym for 2 years. When i signed up the person who i spoke with told me that there would be no contract and that i could cancel my membership whenever i wanted which seemed to me like a good reason to join just incase i needed to cancel. i finally cancelled the membership May last year due to me and the wife having a baby and not being able to attend anymore so i didn't step foot in there for 2 years. I called in at my local gym and spoke with girl at the front desk
  3. Hello Everyone, A little new here so please bare with me... On the 11th of October 2018 I started a gym membership with trugym (no obligation/no contract monthly payments) In the first 14 days, I visited ONCE. and once only. After that period I cancelled my direct debit with them as i did not like the gym or the hostile staff after only my first visit with an online form and accordingly then called my bank and did the same. The gym later called me and informed me I had not done it within the 14 days that was required so the direct debit would still be taken out...now my
  4. Good Evening Everyone! Another Harlands post unfortunately, I've had a good read through and followed some of the advice and am now at the next step and wondering what is my best course of action, Let me start with the background. I signed up to a rolling contract with E4L in Milton Keynes, I had used the gym over the months but unfortunately suffered a quite catastrophic knee failure that has made even a daily dog walk a chore (Joys of getting old I guess!). Because of this I cancelled my E4L DD thinking it was the best way to cancel (My fault, Should have checked the T&C's). I
  5. Hello Last year, me and my girlfriend joined an X4L gym on a monthly contract basis. We paid the first month on the spot when joining (28th Oct) and shortly after had a bad experience. I went online and saw how bad this place is and we decided to cancel. I wrote down all the things I had to do and when, hoping to avoid this. I sent the cancellation request on 9th Nov online as instructed, saved the 'receipt' and also have the confirmation email that came through a few days later. I allowed the final payment to come out on the 27th Nov and then cancelled the DD on the 28th Nov. T
  6. Hi everyone, Same old story, I cancelled my direct debit during August of this year and have been receiving the scary emails of debt collection from Harlands, who have then transferred this debt to CRS who continue to try and scare me. The difference I have compared to others is I had in fact posted my intention to cancel my membership, as I was moving away from the area as I had finished a placement role there, and was returning back to university. Now, to maintain that I cancelled my dd on the day of last payment I posted this letter a month and a few days before the sched
  7. Hi, Firstly I know there are hundreds of threads for this same matter but I don’t think any apply directly to me. I received an email today from Harlands claiming that I owe them £104.97. This is for a gym membership I took out around February 2017 whilst working away from home. When I signed up to the gym I was told it was a 12 month contract and nothing else. I was surprised to see the payment still coming out a few month down the line once the 12 months was up and I cancelled the direct debit on the online banking app. Heard noting and thought nothing of it until toda
  8. Hi, My partner had a 12 month gym membership with Xersise4less, unfortunately due to a foot injury she had to stop going after a couple of months we cancelled the DD (Stupid in Hindsight) now i am sure you know whats coming next they have passed it to Harlands / CRS and have of course added lots an lots of extra fees any help would be appreciated. Is there a way i can pay the 30 days notice and have done with this i refuse to pay the extra admin fees. Thanks in advance
  9. Hi, I’m looking for a advice re. Issues I’m having with CRS. I cancelled my gym membership (in writing) in November 2014 giving 1 month notice as per my contract and at the time of cancellation all my DDs were up to date. Then going forward 3 years I noticed that Harlands were still taking DD out of my account (schoolboy error as I forgot to check at the time). I contacted Harlands who admitted their error and agreed to refund the money of £710. Then all went quiet. I chased them several times over two months by email and heard nothing, so I then evoked a Direct Debit
  10. Hi All, Joined Lifestyle Gym last year. Paid a few months and only went once! My own fault, I just didnt have the time to go so I cancelled my direct debit.. Silly thing to do I know but I'm not refusing to pay.. I have the following breakdown from CRS of what I owe: - £113.33 - Membership Fees, due under the terms of your Membership Agreement (DEC 2017 onwards) - £50.00 - Administration Charges, incurred due to missed payments in December 2017 & January 2018 - £66.50 - Recovery Fee, incurred as the file was passed to CRS (both applied under the terms of your Membership
  11. Hi Only signed up today but I've been reading quite a few posts. Can't wait to use Slick132 letters in regards to Harlands / CRS. How am I best starting the letters as they don't have my correct email or even my address (never moved yet never received any letters they've said they've sent me)? Thanks Annieb_101 x
  12. Hi.. First post on here so please just let me know if I do anything wrong. I've been reading through all the letters people have sent to Harlands etc but not sure they're specific to my situation. I was going through a tough time financially and cancelled the Harlands direct debit without letting them know first which I acknowledge was a massive mistake and has caused some issues. After the fine raising in price to something daft like 60 quid, I sent them this that I'd found on here - Dear Sir/Madam I refer to my membership at Xercise 4 Less gym in Kirkstall which was
  13. Just over a month back, Harlands came after me with £50 in admin fees for an unpaid £39.99 DD to a gym which I left without formally cancelling. This is my fault and I accepted full responsibility. Here's a timeline of events (this is an email I sent to CRS when the debt was "passed on" (even though they're the same scummy company in essence)): Today, I got this reply-- To which I replied How should I proceed? Can anybody with any experience with such matters weigh in here? How likely are they to pursue me and take civil action? And, if so, how like
  14. Harlands/CRS/Trugym claim I owe £86 from a gym membership from around 2013. The account was with Zinc from 2014 to 2016 and now back with Harlands/CRS. On 30th August I received a letter (via email) of possible 'legal action' or 'outsourced to external agents'. What is my next move? I am not about to phone then and CRS don't have a website as they are Harlands. I go away on holiday on 19th September and don't want any nasty letters on my return. I hear that no gym has ever taken anyone to court so what can they really do to me for £86!
  15. I cancelled my gym membership in February 2018 over the phone to a gym colleague and was told I would be able to use the gym up until March 2018 for the 1 months notice payment. However come June, I noticed they were still taking the payments out of my account, I contacted my bank and they were able to refund me the 3 months additional payments that they took out. I went into the gym and they said that you're not able to cancel over the phone even though I can clearly remember making the phone call and being told that it would be cancelled. The manager of the gym said that I'm still
  16. Hi, I know there are numerous people on here regarding these companies but I need advice. I joined the gym before it opened on the computers in the building. I never received a copy of my contract only 2 emails - one welcoming me to Xercise4less and the other the dd confirmation. I started uni a couple of years later and a dd payment failed. I incorrectly thought I could cancel just by cancelling my dd due to the emails - I had nothing to say otherwise. I had 2 charges of £20, Googled the gym and found the online forms to which I just got an answer 2 weeks later to say my account
  17. Hi guys, Read some posts here to get an idea of what I'm dealing with. I joined the gym late December and had 1 month free then my first payment went in January 2017 for £30ish. It was a 12 month contract. I cancelled my membership in January as I sustained an injury and was not sure when I could be back in. I messaged the gym yesterday who said to go contact Harlands (which I'm not doing unless suggested to me by you guys) The letter states This is the first and only letter I have received from them by the way. What should I do? Hope this won't af
  18. Hi guys, First time poster here, I'm hoping to receive a little bit of advice if possible. I signed up with exercise4less back in either October or November 2017, and paid for my membership through until May2018 when I had to cancel my direct debit due to having no money. I have been suffering from mental health issues for a while and have only just about managed to get a grip on my life again therefore would like to get a grip with this. I received an email yesterday from CRS asking me to call them urgently, stating I owed 212 pounds of which roughly a hundred was the C
  19. Hi. Just needing some guidence on CRS on behalf of the Harlands gym. Cancelled the gym membership after 6 months i personally thought id taken it out for a 3 months time scale as i was told its for how long you want it too be not like other gyms!!! I was wanting a gym based more on classes as i got married in Aug 17. Cancelled with the bank as i was having personal issues it wasnt until i had to look at my bank account realised i was still paying for the gym as i thought id got it for the 3 months sounds a lame excuse i know have been told i owe them 342.00.
  20. Hi there. I have had similar trouble with CRS because of the membership I had with the Lifestyle gym where I and my partner took 12-month memberships both. We then moved to a different city and kind of cancelled by the procedure except that my partner did this for BOTH of us and not me personally, no one never in the gym or Harlands told him that he cannot cancel for both of us (he was the one paying for them so we just decided it will be easier that way, I also was pregnant and super sick and just couldn't care less about the gym). He just carried on with the cancellat
  21. Hello, I am desperately hoping someone can help on what step to take next with CRS / Harlands. To give back story, my partner signed up to a boxing gym in November last year for an 11 month term contract (English is not his first language and was mislead to believe he could cancel his contract at any time with 1 months notice as like a rolling contract) He lost his job that following December, and in January he went into the gym to inform them of this and ask if he can cancel his membership. The woman there told him that it is fine under these circumstances and he can cancel hi
  22. Hello all, I was a university student who signed up to my local gym. My last payment to the gym was in February of this year. I believe the payment was set up at £19.99 pcm. I ran into some financial troubles in February and the direct debit for this membership was revoked by my bank (HSBC). I viewed the email sent to me by the gym group and assumed that next month when they came to debit my account, they would take the amount owed + the next membership instalment. I recently started receiving phone calls from CRS, of which I have not picked up. I then checked my emails and
  23. Hi I am writing this on behalf of my daughter who is studying abroad. My daughter joined Xercise4less in September 2013. In April 2014 she emailed them to give her intention to end membership as she was going to the states in May 2014 for 4 Months. There was no response. She was in the states with limited access to phone/email. On her return in September she realised that they had continued to take the payments from her account (she mistakenly thought they would take the mail as intention to terminate and cease requests for payment) She cancelled the direct debit immediately.
  24. Hey Guys in a ongoing battle Going back few months now with harlands over the head of cancelled membership of a gym! Last July 6th months pregnant I verbally informed a member of the gym to freeze my account until after the baby was born. My gym membership is a 30 day rolling contract btw. Wasn’t until Feb of this year that I realised that the money was still Coming out of account I rang the gym who told me to put it In an email which I did and sent it off In March still had no response from The gym I went to the bank who claimed back the money under the indem
  25. Hi, I received a text from CRC this morning stating they had sent me a letter a week earlier and to call them about it. From looking on the internet i released its Xercise 4 less related. i contacted Harlands who told me my direct debit was cancelled in late July (by my bank) so from then up to now i've not been paying any subs to the gym. I received an email from Harlands on 22nd July, saying: "Harlands administer the collection of all payments due under your agreement with Xercise 4 Less. Your bank have advised us that your July instalment has been returned unpaid "refer t
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