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  1. Hi all, I've been directed here from reddit. Reading a few threads i think i have my answer but want to make sure i am ok to cancel my DirectDebit So 2yrs ago i signed up to a local gym (Choices health club - Derby)i was told it was a special offer at £20 a month due to a grant of some sort. Today i emailed them stating i would like to cancel with immediate effect as i've not been in over a year, to which they respond to say its a 36 month contract and i have 1 year left!? However i was not told this was a minimum term of 36 months! However after reviewing the T&Cs it does s
  2. Hi, I've just found myself in a situation, whereby I was caught without money in my account on the day by DD was due - and now I'm being charged the £25. However, I would like to carry on using the gym, - and not pay the £25 - is that possible? Very annoyed, as I really am enjoying the gym - particularly because it's a good hobby when I don't have much money! However, my integrity is swelling, and I can't bring myself to let them rob me.
  3. when I was a membership the staff at X4L accidentally locked me in the gym. I was putting my pants on in the changing room and the lights went out. As soon I put my jacket on to leave the room I realized there was no one there and the steel shutters were down. This resulted me having to leave through the fire exit which caused the alarm to go off at 10 o'clock at night. The staff apologized to me and I carried on training there for two months. Come september I leave the gym to relocate to my university city. I cancelled the membership through my bank because I have read
  4. I cancelled my direct debit and was going to do it via the site as well but forgot. Due to this the members page now says I am in default even though my next payment is due in December and there is no way to cancel via the site. I contacted the gym who said I need to contact harlands. I had to send an email as they don't answer the phone. I was told I need to cancel via the members page which is no longer possible and reinstate the direct debit as you have to give one months notice. Their website says no contract and no tie in. Also in their terms and conditions there is no
  5. Hi, My partner had a 12 month gym membership with Xersise4less, unfortunately due to a foot injury she had to stop going after a couple of months we cancelled the DD (Stupid in Hindsight) now i am sure you know whats coming next they have passed it to Harlands / CRS and have of course added lots an lots of extra fees any help would be appreciated. Is there a way i can pay the 30 days notice and have done with this i refuse to pay the extra admin fees. Thanks in advance
  6. Hi All, Joined Lifestyle Gym last year. Paid a few months and only went once! My own fault, I just didnt have the time to go so I cancelled my direct debit.. Silly thing to do I know but I'm not refusing to pay.. I have the following breakdown from CRS of what I owe: - £113.33 - Membership Fees, due under the terms of your Membership Agreement (DEC 2017 onwards) - £50.00 - Administration Charges, incurred due to missed payments in December 2017 & January 2018 - £66.50 - Recovery Fee, incurred as the file was passed to CRS (both applied under the terms of your Membership
  7. I attach a copy of a gym membership agreement, can I get out of it or have I just got to pay up please. clacton council leisure centre .pdf
  8. Hi I signed up to a gym in august this year. I was pressured into signing & have been a few times. I have tried cancelling with letter from GP stating due to anxiety i wouldn't be able to attend anymore. I heard back from ashburn saying they would hold my membership & add unused months onto end but i would have to continue payments of £51 per month. It is now making me ill & my consultant has written a letter stating i will not be able to attend anymore due to lifelong illness (ulcerative collitis). I fear i am going to have issues cancelling so any advice
  9. Hi all, Looking for some advice - I've been reading through and there's lot of great advice here on the forum and I've kind of used some already but messed up in places to give the gym more than I should - so here's the story. My wife and I are a member of the Sweat Union gym in Chelmsford, we are both on rolling monthly contracts. On 22nd August 2018 we both sent them an email saying we would like to cancel our memberships and she subsequently cancelled the DD (2 x 21.99 as she paid for both of ours). We were then informed the next day that you had to cancel prior to the 15th o
  10. Hi, The gym is called Ultimate Physique in a town called Castleford. - No water supply in the gym which in these conditions is just unacceptable - No air conditioning in the gym so in warm weather working out is unbearable and in the winter when working out on the first floor it's so cold you struggle to sweat - The duration of my contract is 36 months with I believe is classed as an unnecessarily long contract under Consumer Rights Act 2015 - The penalty to cancel my membership is £10 x by the remaining months, which is 19 in this case. - Is this also an unfair term in my
  11. Hi. Just needing some guidence on CRS on behalf of the Harlands gym. Cancelled the gym membership after 6 months i personally thought id taken it out for a 3 months time scale as i was told its for how long you want it too be not like other gyms!!! I was wanting a gym based more on classes as i got married in Aug 17. Cancelled with the bank as i was having personal issues it wasnt until i had to look at my bank account realised i was still paying for the gym as i thought id got it for the 3 months sounds a lame excuse i know have been told i owe them 342.00.
  12. Hi there. I have had similar trouble with CRS because of the membership I had with the Lifestyle gym where I and my partner took 12-month memberships both. We then moved to a different city and kind of cancelled by the procedure except that my partner did this for BOTH of us and not me personally, no one never in the gym or Harlands told him that he cannot cancel for both of us (he was the one paying for them so we just decided it will be easier that way, I also was pregnant and super sick and just couldn't care less about the gym). He just carried on with the cancellat
  13. Hi, I am having a problem with Bannatynes in Crewe and a debt collector called ARCEurope. I was a former member at Bannatynes and they are claiming I owe them money (£77.31), hence the debt collector who has been in touch. I have attached some documents for you to look at. Do I cough up the money or do I stand my ground? I would appreciate some advice on what to do. Thanks Bannatynes complaint.pdf
  14. Hey Guys in a ongoing battle Going back few months now with harlands over the head of cancelled membership of a gym! Last July 6th months pregnant I verbally informed a member of the gym to freeze my account until after the baby was born. My gym membership is a 30 day rolling contract btw. Wasn’t until Feb of this year that I realised that the money was still Coming out of account I rang the gym who told me to put it In an email which I did and sent it off In March still had no response from The gym I went to the bank who claimed back the money under the indem
  15. Hi, hoping someone can help me with this. The driver of the vehicle received a PCN on their windscreen. MPS want £100 or £60 within 14 days. This is extortionate and completely unreasonable for the following reasons: - There are NO signs upon entering the car park stating there is restricted parking - The private land apparently belongs to a company called "Atlantic Cladding" which is joined onto a building called "Simply Gym" where the driver was training - The PCN was issued at 06:13AM. Atlantic Cladding does not open until 8AM resulting in no loss of earnings or obst
  16. I am in urgently, need your help and advice guys. Me and my mother signed up to E4L around July last year which we have been using fine for past four months. my father noticed a strange direct debit leaving their joint account, which he didn't recognised so he cancelled it. This we later found out to be from Harland or E4L, £11.99. He cancelled this direct debit via bank and then mother got an email from them, stating the account is now in default. A £25 admin fee has been added alongside the month where the monthly payment has not been released. Additionally, my mo
  17. hello. im just wanting a bit of advice please. august 2016 i entered a 12 month gym contract - in october 2017 i went in to my gym and asked to cancel my membership. the receptionist took my details but it now seems she failed to cancel my contract. she did inform me to keep my direct debit open for one month, which i did, for any last payments to be obtained. on the 1st of november a gym membership amount of £24.50 left my account and therefore i cancelled my direct debit. i believed this to all be sorted. i have had no contact from anyone in december or january - they have my mobi
  18. Hi everybody, Today i received an interesting email, telling me that i owe money to lifestyle gym. Unfortunately i don't have my contract to hand as this was 3 to 4 years ago! I'm sure i never took out a contract of any such, but i don't have nothing to back it up. Not received any emails prior to this one either. just looking on best way to deal with the current situation. Wonder why after all this time they have now decided to chase me if i do indeed owe them money? (actual email copy and paste below) ---------------------------------------------
  19. Last week whilst sorting through bank statement I came across a Harlands direct debit for £19.99. After researching on google I realised it was for a gym membership (in my knowledge I hadn't been a member of a gym for s substantial amount of time)! After phone calls I realised it was for Simply Gym Wrexham which I had joined in April 2013! I'd been a member for a few months (been to only a handful of times) and had believed Sid cancelled it in January 2014! I remember telling a member of staff on the desk that I wished to cancel and writing to bank to cancel my DD.
  20. after a little google and a browse around the forum I've seen alot of prople having the same issues with Harlands after trying to cancel gym membership! My situation is as follows I joined a gym (choices health club) september 2015 for a 12 month contract and then it went on to a rolling contract. I was working away monday to friday and the gym was near where i worked. I started a new job in sept 2017 (75 miles away from the gym I'd joined) I cancelled my DD on 13th september 2017, i rang up the gym to cancel my membership, I was told I'd have to call in to can
  21. Hi, I've been reading through some of the previous threads with similar issues. I would appreciate some help with my particular problem if anyone can give me advice? I joined Fitspace gym on 29/06/2015 and the membership was 12.99 per month. In around January of 2016 I finally sought help with my debt problems and eventually got a DMP with stepchange. My bank overdraft was one of the debts included in this so my account was closed and the direct debit to Fitspace was cancelled. In June of 2016 I received a text message from Zinc saying I needed to contact them w
  22. Hi I recently cancelled my direct debit that was set up for my Gym etc membership. I had not used the gym in many moths ~6+ and I believe I was 1 month away from the 12 month contract being up. I received a letter asking for the 25£ i owe as the final installment of my membership contract AND a 25£ admin fee to be payed, so 50£ in total. I am willing to pay the 25£ and either end my gym contract or keep it going but I am not willing to pay the 25£ admin fee. I sent an email to harlands saying this: Hi I have not used my gym membership for many months due to a lack of t
  23. Good morning folks, I'm getting in touch on behalf of my partner. She signed up to Simply Gym back in August, who use Harlands as their money collector She's just received an email this morning stating that she is £97.98 in arrears because a direct debit was cancelled and the last two payments of £25 have not been going through. They also state that if the debt isn't paid by 14th November a debt of £313.89 (yes, £313.89!) will be passed on the a Debt Recovery Company. They stated that they've been sending letters up until this point, but we haven't received anythi
  24. Hope this is the right spot for this .. . my first visit - first time I've been threatened with a court action, too - scary! In June of this year I cancelled my gym membership - no valid medical reason - we just weren't going. I had been a member for a couple of years but - and guys no laughing! Swimming three times a week was wrecking my hair.. .. okay you're allowed to laugh a little but just quietly please I went to my bank (Barclays) and instructed them to cancel my direct debit. They did. At least - they told me it was cancelled. They hel
  25. https://www.consumeractiongroup.co.uk/forum/showthread.php?424491-Harlands-and-Xercise-4-Less&p=5070263#post5070263 Hi Slick! Wow that thread is really interesting, can't believe Harlands have been chasing TwinMum for so long! I'm hoping you can help me with my issue with Harlands. I was also passed off to CRS after i kicked up a fuss they stopped chasing me. Now the issue i have is what happens if i rejoin that gym or join another gym that uses Harlands as its direct debit collector.. im assuming my name would flag up on their system showing I'm in arrears.
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