hello. im just wanting a bit of advice please.
august 2016 i entered a 12 month gym contract - in october 2017 i went in to my gym and asked to cancel my membership. the receptionist took my details but it now seems she failed to cancel my contract. she did inform me to keep my direct debit open for one month, which i did, for any last payments to be obtained.
on the 1st of november a gym membership amount of £24.50 left my account and therefore i cancelled my direct debit. i believed this to all be sorted. i have had no contact from anyone in december or january - they have my mobile and house number, home address and my email address should they need to contact me.
i have today recieved a very nasty email from the CRS (not Harlands) saying i am in debt to the amount of £448!!! even if my membership had not been cancelled correctly, the amount i owe the gym would be £49 for both december and january. they have told me an admin fee had been added to the debt and the admin fee is £118 - the two gym payments and the admin fee come nowhere near the £488 they have quoted me.
i have had no contact from my gym or harlands prior to this email from CRS. i went straight to the gym to demand what was happening and they seemed as shock as i was.
do i need to pay anything? do i pay for december and january? im in shock right now about being so much in debt for absolutely no reason - should i not have recieved something earlier from the gym or harlands showing a problem on my account?
i really dont know what to do now. my gym only took on harlands group as there collection agency in january and they have had no dealings with them. the manager of the gym has offered to call harlands in the morning for me as nothing is showing up as a debt on my membership which for some admin reason is still classed as being active.
im at a loss of what to do - any advice would be appreciated