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About Fablewynd

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  1. Here is the letter we have drafted: Dear sir or madam, I refer to my membership at Simply Gym in Uxbridge. I have been informed by Harlands that my direct debit was cancelled, and that two months’ worth of membership payments have not been taken. In addition to this, they are adding unlawful penalty fees charged by Harlands themselves on top of this. They are requesting that I set the direct debit up again so that they can take the entire sum. I cancelled my direct debit accidentally as the direct debit was named as Harlands, and I was unaware that Harland
  2. Hey Slick, That definitely seems like the best way forward. Is there already a template for a letter like this somewhere? Kind regards
  3. Good morning Slick, The DD mandate was cancelled accidently, as my partner was going through her DDs, clearing out old ones, and saw this one from Harlands and didn't recognise it (since she wasn't aware Harlands was in fact Simply Gym,) so she cancelled it. She still wants to be a member of the gym, and if she realised that the DD was for the gym she would never have cancelled it. Kind regards
  4. Hmm, if that's the case what is the best way to handle it? She never intended for the DD to not go through, or be cancelled so she still wants to be a member, but obviously doesn't want to pay £313.89 because of a mistake. I guess we should get them to confirm they will only take the outstanding monthly payments and nothing else, just so we have something we can fall back on if they do take it?
  5. Yeah, she still wants to be a member; she didn't even realise it had been cancelled until she got this email today. It's better the write to them than speak to them over the phone? Kind regards
  6. Good morning folks, I'm getting in touch on behalf of my partner. She signed up to Simply Gym back in August, who use Harlands as their money collector She's just received an email this morning stating that she is £97.98 in arrears because a direct debit was cancelled and the last two payments of £25 have not been going through. They also state that if the debt isn't paid by 14th November a debt of £313.89 (yes, £313.89!) will be passed on the a Debt Recovery Company. They stated that they've been sending letters up until this point, but we haven't received anythi
  7. Hey slick, No, I have received no correspondence to my new address since my initial letter. If they are writing to me, it'll be to my old address. Thanks.
  8. Hey there folks, So, I have an update on this situation. Basically, this to Harlands back in May: Dear Sir or Madam, I refer to my membership at the Xercise 4 Less gym, which I have been a member of for 4-5 years now. I cancelled my direct debit mandate as I have moved away from the area, but realise now that I should have given 30 days notice to cancel my membership. As I originally signed up in the gym, with pen and paper rather than online, I was not aware of the cancellation procedure, thus I am now offering to pay a final month's fee of £9.99 to cover the notice
  9. Good morning Slick, Thank you for your response. I've been reading various threads and responses from you, and I really appreciate all the feedback you've given. So even though it says in those T&Cs that they can add on admin fees, they won't be able to demand them from me? Just out of curiosity, why should I NEVER contact either Harlands or the gym?
  10. Also, I have done some searching and found this in their T&Cs which worries me, slightly: "If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us (Harlands Services) on demand an administration fee of £25 (which we (Harlands Services) require to cover our costs of seeking to pursue such payment from you)."
  11. Yeah, I've seen from the other threads that Harlands are a load of hot air, but regarding my situation I was wondering if, because I just cancelled the Direct Debit instead of writing to cancel my membership, or cancelling online, that I would be in a worse position. I don't mind paying a final £9.99 if necessary, but I don't think I should have to pay more. Should I write to X4L saying I'm cancelling (since I never did it, I just cancelled the DD) or should I just leave it as it is?
  12. Hey there, I know that Xercise4Less and Harlands are notorious amongst these forums after reading through various threads surrounding them and their ridiculous cancellation process. I just signed up and posted this to get a bit of advice on my own situation, if that is okay. I have been a member of Xercise4Less for quite a number of years, now. It's probably verging on 4 or 5 years, and when I signed up it was all done via paper and pen, not online. I was not aware of all these extra charges which would be visited upon me if I were to cancel, and not aware of the cancellation proces
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