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Hey. I got contract for 12 months after 14 or 15 months of use i tryed to cancel by contacting by phone. No answer. after couple of times with no luck i cancelled my dd. And everything started... ofc i putted a .I. on them but still intrested to know do they have any legal right? Thx.
I am in urgently, need your help and advice guys. Me and my mother signed up to E4L around July last year which we have been using fine for past four months. my father noticed a strange direct debit leaving their joint account, which he didn't recognised so he cancelled it. This we later found out to be from Harland or E4L, £11.99. He cancelled this direct debit via bank and then mother got an email from them, stating the account is now in default. A £25 admin fee has been added alongside the month where the monthly payment has not been released. Additionally, my mother has not been well due to a heart condition so she not even had the chance to use their service around Nov/Dec. I contacted the harland team and mentioned that mother been in hospital and my father accidently cancelled the contract. They, however, would not accept this and persist in paying the £25 fine and a months membership, which we decline. We are OK to pay the monthly fee but not the fine. I believe my father, recently, went back to the bank to reinstate the direct debit. What is the best way on moving forward? Any advice will be appreciated thank you very much KoshiZee