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Found 15 results

  1. Hi guys, On the 12th of september I had just had a mis-carriage and been discharged from hospital. I also had a flight that evening at 9pm to a family wedding in spain. I rushed to primark to gather last minute things; whilst grabbing clothes i was struggling to hold all my shopping and couldn't see any shopping bags near me so i places a PJ set and a bra into my actual handbag. Through the stress and rush I went to the cashier and paid for everything in my hand which was (£40+) and did not pay for the two items in my handbag - which is a huge oversight on my half (but i w
  2. Ace and Studio customers who purchased optional accidental damage and theft insurance are entitled to a refund Through our own review we have identified concerns with this insurance, which was sold through the Ace and Studio brands, and have notified the FCA. We concluded, along with the FCA that the insurance did not provide adequate value to customers. Therefore, together with Assurant General Insurance Limited and ANV (which is now part of AmTrust at Lloyd's) who were at various times the underwriters of the insurance, we wish to put customers back in the position that they would have
  3. Ace and Studio customers who purchased optional accidental damage and theft insurance are entitled to a refund Through our own review we have identified concerns with this insurance, which was sold through the Ace and Studio brands, and have notified the FCA. We concluded, along with the FCA that the insurance did not provide adequate value to customers. Therefore, together with Assurant General Insurance Limited and ANV (which is now part of AmTrust at Lloyd's) who were at various times the underwriters of the insurance, we wish to put customers back in the position that they would have
  4. Hello I have seen on the site some threads regarding the reclaiming of premiums paid to stonebridge insurance for Barclaycard Accident death cover. As some of the threads seem very similar to my own experience with these two companies I was wandering whether there was any updates available. In my case this goes back to May 2002 when I saw a payment on my credit card statement for £8.59 accident death cvr. As I had no knowledge of this I contacted the number next to the payment stonebridge insurance and asked what this was for and was told that all barclaycard holders ha
  5. Good morning folks, I'm getting in touch on behalf of my partner. She signed up to Simply Gym back in August, who use Harlands as their money collector She's just received an email this morning stating that she is £97.98 in arrears because a direct debit was cancelled and the last two payments of £25 have not been going through. They also state that if the debt isn't paid by 14th November a debt of £313.89 (yes, £313.89!) will be passed on the a Debt Recovery Company. They stated that they've been sending letters up until this point, but we haven't received anythi
  6. I was shopping with my husband a few days ago. We spend almost £100 in a shop. Took it out to the car (no alarms sounded when we left the shop) and then my husband returned the trolley to the store. He had to go back in through the entrance to do this (again no alarms sounded) As he went to leave (through the entrance) the alarm went off. Thinking it was because he was leaving through the wrong door he went to the exit. As he did so he got the car key out of his pocket to put the trolley token back in the key ring he realised that there was a pack of hook and eyes costing £1.89 in
  7. Hello, I am an apprentice who has accidently told someone unintentionally something I saw on something I was given to photocopy confidentially by a line manager. The nature of the document is something that will most likely be available to colleagues in about a months time. With it spilling out, I then had to see the boss to get a 'slap on wrist' warning, where I openly apologised and said it wouldn't happen again as I realised my error. I was then told that there would be a fresh start. But now a few days later they have decided to make a formal investigation out of it, so I have
  8. APologies for a long post but I have actually tried to keep this brief! In March last year, we had a leak reported in our roof, despite instructing the agency to repair, it took a complaint to the director and several months until it was fixed (in July). At the end of October, we had a leak reported in exactly the same place, the agency called back the contractor who said the work was fine and he could see no problem. We were left to ask agent to find another contractor - it took a while for them to come out and do the repair - at one point I even phone the agency who told me the wo
  9. Hello all I bought a MacBook Air last summer and bought the extended warranty, which gives me 3 years cover. I had a problem with the screen a few weeks ago contacted Apple to get it repaired. At first I took it into the local Apple authorised reseller and when the technician saw it he advised me to contact Apple directly because if he sent pictures of problem to Apple they would automatically rule that it was due to accidental damage and therefore refuse to repair it under the warranty. I contacted Apple, explained the situation in great detai
  10. Hi guys New to the forum - so please go easy on me Anyways - Having worked in retail for many years, I know a fair bit about shoplifting. Have seen it all - mostly videos by the shop security teams - and being committed by people with my own eyes. Anyways, a few days ago I was in the Manchester branch or T K Maxx. I was downstairs and was trying several pairs of shoes on. Long story short - I put the wrong pair of shoes back on the rack, i.e - the ones I walked in wearing - which I also purchased in the same shop, several months earlier. I had been interrupted
  11. Ahh where do I start its not me its hubby. Hes lived in work recently done 60-70hours a week, wage budgets been cut, hes been busy and under lot pressure. month ago he had rather embaressing incident in work. his trousers split when he was in his office. He works for retailer so asked member of staff to fetch something in his size as he couldent leave the office. His company provides tops but employees expected to purchse their own bottoms. he fully intended to pay for the bottoms but got caught up in day and forgot. If he had been reminded he would have paid
  12. Hey CAG, I usually have my morning break at 9.00am in the morning and I go to Boots. Today at 9.02 whilst we were close to leaving the building, a test fire alarm went off and me and a friend went out the fire exits like we should but when we was about half-way down the fire exit, the alarms de-activated so we instantly assumed that it was a false alarm again or it was accidentally triggered because they've been doing maintenance on the alarms all week and sometimes the alarms like to trigger and we got told to not evacuate. We left the fire exit and there was nobody at the fire point at
  13. 4 keys on my laptop have stopped working - now , my techie friend's guess is some form of spillage has caused it. It is under warranty for accidental damage . I informed tech support and they said ask my kids if anyone was responsible - but does it matter if it was my kids, the cat, next door neighbour??? -it's accidental damage. Tech support said "so you're not sure" (even so will anyone admit to it?- and is that relevant???). Tech support themselves have offered no solution/reason as to why 4 keys have stopped working. ...er how about ....accidental dam
  14. Hello. I am new to this site, so please bear with me! I have claimed on my insurance for my television, which was damaged by my son. When I took out the insurance I listed my television as a specified item, as I paid £1,200 for it when I bought it, as it was above the value that they covered individual items for. When my insurance came through, it was listed as being insured for just over £2,000. However I have been told that it is not the monetry value I paid for it when I bought it that counts, but that I will get a like for like replacement. They state that they can give me a replacem
  15. I own a flat which is tenanted. My tenant contacted me four days ago to say there was water dripping through the lounge ceiling. He had contacted the management agents three times during that day and they only contacted maintenance people at the end of the day. I contacted the landlord of the flat saying that would really appreciate his intervention especially as the obvious remedy was to turn off the water at source! Basically the apathy of the landlord, incompetence of managing agents, unavailability of maintenance has led to this problem continuing depsite daily phone calls, emails to
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