Looking for some advice - I've been reading through and there's lot of great advice here on the forum and I've kind of used some already but messed up in places to give the gym more than I should - so here's the story.
My wife and I are a member of the Sweat Union gym in Chelmsford, we are both on rolling monthly contracts. On 22nd August 2018 we both sent them an email saying we would like to cancel our memberships and she subsequently cancelled the DD (2 x 21.99 as she paid for both of ours).
We were then informed the next day that you had to cancel prior to the 15th of the month so we would have the pay the September gym fees. We were willing to pay and she called them to say the DD has been cancelled and they said this means we would need to pay the £21.99 for Sept and both incur a £15 admin fee because of the DD. She called the bank to try and reinstate it but they said Sweat would have to do it and they didn't seem willing.
The payment wasn't due until the 31/08 so we emailed and said we'll pay the outstanding £21.99 each but don't agree with the fee, the email was ignored. I ended up looking at my account on the site and could see the balance due (£21.99) and the option to pay online so we went ahead and both paid the September balance on the 29th August (before the due date).
I then emailed Sweat to say the balance was paid prior to the deadline and I assume this clears the matter, that the admin fee will be removed and that we can still use the gym through Sept as we are paid up. They emailed back to say no, we have to pay the £15 fee each, we cannot use the gym unless this is paid and on top of this, we cannot cancel our memberships with outstanding arrears on our accounts.
Now this is really galling - I know £15 is not a lot but I don't want to pay it out of principal. The gym have acknowledged we would like to cancel but refuse to let us do so without paying the £15 fee. They say that if we don't pay the £15 our accounts will be passed onto a third party finance agency.
Reading other threads, it seems like they don't have any legal right for the £15 fee Should I do anything else at this point or just ignore going forward?
Any advice is greatly appreciated.