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About Cttally

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    Basic Account Holder
  1. Unfortunately not, wish I had as it would make life easier. Might post on social media about Harlands, I note they reply to Trustpilot, so may give that a shot.
  2. Cheers for the welcome Appreciate the input will send off the letter and see what happens. Should be entertaining at least to see how they reply. Will keep you posted
  3. Thanks for the reply. I’ve already tried this, I’ve also send two cheques for the amount I owe but keep on getting the same reply that they won’t accept payment without the admin charges and the cheques are returned to me. I just seem to going around in circles with them. I usually get a call from them once a month to chase and have been threatened with legal action, to which I’ve replied for them to go ahead, but nothing happened. I’d just like to pay the money I owe, how difficult can it be to pay some money to someone...very if you’re CRS.
  4. Hi, I’m looking for a advice re. Issues I’m having with CRS. I cancelled my gym membership (in writing) in November 2014 giving 1 month notice as per my contract and at the time of cancellation all my DDs were up to date. Then going forward 3 years I noticed that Harlands were still taking DD out of my account (schoolboy error as I forgot to check at the time). I contacted Harlands who admitted their error and agreed to refund the money of £710. Then all went quiet. I chased them several times over two months by email and heard nothing, so I then evoked a Direct Debit Guarantee through my bank and emailed Harlands to keep them informed and asked them not to refund the money. A couple of days afterwards Harlands then refunded the money even though I’d sent them several emails asking them not to do so. I then contacted Harlands asking them how to refund the money they’d transferred to me in error and heard nothing. A couple of weeks later I received an email from CRS saying that I owned the £710 (which I’m happy to pay back) plus a £290 admin charge for breach of my contact. Since then I have tried to return the £710 by posting a cheque for that amount to them twice, both times it was returned saying they couldn’t accept the payment without the admin charge. Apologies for the long winded post but I have no idea what to do next, I’m more than happy to pay the £710 but refuse to pay the additional charges. I just seem to be going round in circles with them. Any ideas as to how I should now approach this. Am I right in refusing to pay the admin charge. Thanks
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