Hi.. First post on here so please just let me know if I do anything wrong.
I've been reading through all the letters people have sent to Harlands etc but not sure they're specific to my situation.
I was going through a tough time financially and cancelled the Harlands direct debit without letting them know first which I acknowledge was a massive mistake and has caused some issues.
After the fine raising in price to something daft like 60 quid, I sent them this that I'd found on here -
I refer to my membership at Xercise 4 Less gym in Kirkstall which was a month to month agreement. I cancelled my direct debit mandate in June but realise now that I should have given 30 days’ notice to cancel.
Cancellation of the DD mandate was adequate notice of my wish to cancel. So I now offer to pay £11.99 for the notice period.
I will not pay you any administration or cancellation fees. If you confirm in writing that you will accept the amount of £19.99 in full settlement of all that I owe, I will pay you promptly.
If you fail to accept my offer within 14 days or you demand any higher amount, I will pay you nothing and my offer will be withdrawn.
From: Harlands Customer Services
Sent: 06 July 2018 10:17
Subject: Important information regarding your membership payments to Xercise 4 Less
Dear Mr ***,
Please find attached a letter regarding your direct debit instruction, reference number for .... Xercise 4 Less.
If you have any questions, please call the Harlands customer service team as per the attached letter, quoting reference number
Harlands Customer Service Team
I didn't hear anything back from that and they've carried on sending me texts / letters from Harlands to my old address.
Today Credit Resolution Services text saying "You have been sent an email from CRS regarding your account. Please check your inbox... etc."
I now receive a letter from them stating that I owe £140 pounds (Original £80, plus CRS £60 in admin fees).
Re: CRS Ref No: ****
Xercise4Less Leeds Ref. No: *****
We've been employed by Xercise4Less Leeds as your membership remains in arrears.
As a result of this, our fees totalling £ 66.50 have been added. Therefore, your account balance now stands
at £ 140.48.
WE WANT TO REACH AN AMICABLE RESOLUTION WITH YOU!
In order that we can do this, please ring our non-premium rate number - 01444 449165.
WHAT ARE THE OPTIONS?
1. You want to continue your membership - The club want nothing more than for you to get the full benefits
of your membership. You simply need to pay your arrears and either set up a new Direct debit with us
for your remaining months or rejoin Xercise4Less Leeds if your membership has expired.
You may also be entitled to a discount if you are able to settle your account balance in one payment.
2. You believe you've cancelled your membership - We understand the numerous reasons why people
stop going. We'll listen to your reasons and do everything we can to resolve your account in line with the
terms of your membership.
3. You're experiencing financial difficulties - We know times can be tough and therefore have a variety of
possible solutions to assist you, including monthly payment plans that you can afford and
recommending independent organisations that may be able to assist you in severe circumstances.
We'll cease further letters for 7 days, so please call us on 01444 449165 before then.
For Credit Resolution Services
Has anyone got any advice on what to reply with considering I've already sent an email saying I'll settle for £25? My monthly membership was only £9.99 and I didn't think I would have to pay any further for a service that I would not be using if I just cancelled the direct debit.
Thanks for reading!