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About Rei4096

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  1. > they keep piling on charges and CRS are now chasing me for over £100. My membership was/is £9.99 a month. > So....am I at fault? Do I need to pay? You are not at fault. It is entirely their fault for making this whole process so difficult, and I'd love to seem them argue otherwise against any British judge. Have you ever met any other company who makes it this difficult to cancel a subscription? Probably not! Because it's a (sort of) legal grey-area. You owe them nothing. In what world does it make sense to charge a customer £90 for cancelling their (£9.99/mo) membership l
  2. Block the number and avoid all communication with Harlands/CRS/Zinc in future (whether it be written, email, text or phone call). It's not urgent - they're just trying to scare you into paying money that you do not owe. They have no legal grounds, especially since you're a minor.
  3. Quick update since it's been 4 months now - they never responded to the letter I sent and the case got passed onto Zinc. They try to phone/text me probably once or twice a week, I have never responded though. Blocking the number doesn't help, seems like they have an endless supply of disposable numbers which is a bit annoying, but whatever . They also send me the occasional email reminding them that I "owe" them money too. I've never received any physical letters. That's pretty much it. For anyone who came across this post because they're in a
  4. Thanks for the reply, will do. I've moved since joining the gym as well, so they have my old address on file. After reading previous threads it seems like they'll probably start sending a bunch of unwanted letters to that address, and I'd rather not bother my mum. Do you think I should write/email them in order to let them know that I've moved? Or just give no further correspondence?
  5. Hey all, looking for a quick bit of advice here. I signed up for a membership with X4L on the 14th of May 2018, and have only used the gym a handful of times in that time. I haven't been at all during 2019. I now have free access to a local gym which a friend owns, so I cancelled my direct debit with X4L/Harlands on Jan 4th 2019. I then cancelled my membership via their Online Cancellation Portal not long after. After doing so, I received this email - Then this email the following day, Never realised that I wasn't supposed to cancel the DD until the
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