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Found 2 results

  1. Hi, Roko are claiming I owe another months fees after cancelling and are threatening CRS. Background: Gym membership commenced 1st July 2017 First payment made upon joining. 12 month minimum contract DD's taken on the 1st of each month. Contract states 3 months notice to cancel. In 2018 I could not justify the cost of the membership. 1st June 2018 I rang Roko to confirm intent to cancel. 1st June 2018 written notice provided to Roko, confirming June, July and August would be paid via DD as the 3 months notice and membership should end 31st August 2018. 13th June 2018 a letter was received from their reception stating that the notice would begin from 1st July 2018 and membership would end 30th September 2018. I rang to query this and reception said they didn't process my notice until the 7th June 2018, and because they didn't process it before the 6th of the month, it would 'roll forward' to July 2018. There is nothing within the contract to state the notice of cancellation has to be processed by them at a certain time of the month. They said they weren't in a position to discuss when I disagreed but would ask the membership administration manager to call me to discuss. Never happened. A further call was made to Roko a week later requesting to resolve this. Promised a call back. Informed reception that DD would be cancelled after the August payment was cleared. Since they were asking the membership admin manager to ring, they said I should discuss with him. Never got the call. September 2018 - letter received stating DD attempted and failed. £20 admin fee now added to outstanding membership balance. This letter was from the membership administration manager who I'd been wanting to get hold of so at least now I know who he is. Responded by letter outlining terms of contract fulfilled from my perspective (more than 12 months minimum contract paid for, and 3 months notice given) plus pointing out the administration fee is unlawful, unenforceable - particularly because nothing is owed. Another letter received yesterday containing copies of contract, pointing out the 3 months notice requirement and basically saying they are within their rights as per T&C's to have September's fee. Specifically no mention or response to my point about admin fee added. And saying that if no payment received by 28th September, the matter would be passed to CRS, incur additional costs and it would then be nothing to do with Roko. Reading this forum, I know I should ignore CRS but it sounds as though this guy from Roko won't be responding anymore so I'm unsure how to proceed. Do I go to head office? Or am I in the wrong here? Many thanks,
  2. Hi, I've been a member for about 3 years, would like to cancel my gym membership although I have to give 3 months notice? That seems a bit steep! I do remember seeing this when signing my contact, although I didn't think much of it at the time. I would have been willing to pay 30 days notice but 3 months just seems very unfair. Do I have any rights not paying the full 3 months, or shall just pay up? Many thanks,
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