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Newo

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About Newo

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  1. MASSIVE SUCESS!!! I ended up getting really annoyed by the whole tone of the letter from Harlands and the impending pain having to deal with them / generally get harassed, along with my letter to Harlands (thanks so much for the advice!), I also send a bit of a stroppy email to the whole world and his dog that I thought may be involved (General info addresses, CEOs, sales etc.), from a random email address I no longer use (so didn't care if anyone had a hold of it), with no personal information. I had a number of responses from Harlands, the Xercise4Less branch concerned, and the building unit the gym is located in - before receiving the following back from the gym, having concerned my membership number directly: "Good afternoon XXXXX,* Thank you for your email.* I have now removed all administration charges and cancelled your membership down with no further payments, it can take Harlands up to 5 working days to receive and action our requests, please ignore any correspondence regarding arrears you may receive within this time frame.* Please take this email as confirmation for the cancellation of your membership. Kind regards,** XXXXX"
  2. We shall see what they say! Sent off signed for on my lunch today Turns out a lady at work also had a similar issue and said they go away after a while!
  3. Phew! I'm the sort of person who gets insanely worried about this kind of thing, so that's reassuring to hear! It's a horrible tactic, and I've never had this sort of issue with cancelling MY direct debit before?!
  4. Perfect! I will do! Will keep this thread updated with anything further too
  5. I was thinking of using the following template that has been suggested before, as the case seems similar to mine: "I refer to my membership at Xercise 4 Less gym in XXXXXXXXX which was a month to month agreement. I cancelled my direct debit mandate in September but realise now that I should have given 30 days’ notice to cancel. Cancellation of the DD mandate was adequate notice of my wish to cancel. So I now offer to pay £19.99 for the notice period. I will not pay you any administration or cancellation fees. If you confirm in writing that you will accept the amount of £19.99 in full settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any higher amount, I will pay you nothing and my offer will be withdrawn. Yours Faithfully, XXXX" Think that looks OK?! Not sure where to send it to though as there was no return address on the letter from Harlands. Head Office google search maybe?
  6. Hi there, First time posting, but in doing a bit of research before I delved into discussing a letter I received from Harlands, there seemed to be a lot of valuable information on this forum, so hoping someone can help with my specific situation. On 31st March I took out a gym membership with Xercise4Less on a monthly rolling contract with the following information in an email confirmation from that date: "You are committing to a single £20.00 admin fee payment and £19.99 per month for a minimum of 1 months. After this minimum term your membership payments will continue on a monthly basis. You have chosen to pay by monthly Direct Debit and we can confirm that the Direct Debit details provided by you are correct." "You have the right to cancel your Direct Debit Instruction at any time simply by writing to your Bank or Building Society, with a copy to us. Please note cancelling your Direct Debit does not absolve you of your Membership contractual obligations." The following dates had direct debits of £19.99 taken out: 02.05.2017 30.05.2017 30.06.2017 31.07.2017 30.08.2017 I since have been taking on more responsibilities within work that mean I am not getting to go to the gym at all, and as such have cancelled my Direct Debit a couple of weeks ago, and thus my membership (or so I thought, as had been the way at previous gyms...) However, yesterday I came home to the following letter: "Dear XXXXX, re: Your membership to Xercise4Less Harlands administer the collection of all payments due under your membership agreement with Xercise 4 Less. Your bank have advised us that your September instalment has been returned unpaid "instruction cancelled". You have therefore been charged a £25.00 administration fee which means you need to pay £44.99 to bring your account up to date. Call HARLANDS HELPLINE - XXXXXXXX immediately so we can collect this by DEBIT / CREDIT card and reinstate your Direct Debit over the telephone. If you wish to pay by another method, you must still phone to discuss your options. If you do not call us by 23 October 17 you will be charged a further £25.00 administration fee. Our telephone lines are open 8:00am to 8:00pm Monday to Friday & 09:00am - 12:00pm on a Saturday. Your sincerely, Harlands" My question then is how to handle this? I do not want to reinstate my DD / gym membership. I do not think they are legally allowed to charge me an 'admin fee' (?!), I do not want them to continue adding more lots of £25 to my 'account', and I'm not sure whether ringing them would be a good idea at all. Any help would be much appreciated!!
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