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Showing results for tags 'overbooking'.
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Before I contact the airline, I would like to check something. I was booked to fly on a not busy route on a small aircraft. When I arrived at check-in, more than 2 hours before the flight, I was told I could not be checked in. There were still seats remaining on the flight at that time, but since it was overbooked I was told that I, having paid a discount price, would have to wait until check-.in officially closed then return to see if there were still seats available. Are they allowed to do this? To turn away a passenger with a valid ticket and booking, who turns up on time, in order to allow other passengers the chance to get there first? As it turned out, I spoke to customer services to ask why this had happened, and after a phone call to the check in desk (in a language I couldn't understand) i was allowed to check in and all ended well. However it makes me feel far less confident about booking again in case the same happens. had I waited as I was told to do rather than going directly to customer services, I may well have missed out on the flight. If anyone knows what EU (rather than UK) law says on this, I'd be grateful for the info.