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The Phantom

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The Phantom last won the day on June 24 2020

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  1. I just managed to submit a claim for lost parcel to Hermes today - WITHOUT having to go through customer services. I just noticed you can do this through your MyHermes account. Under the heading 'My parcels' there is only one outstanding under 'active' - which is the one that has gone astray. The tracking against it only shows 'sorted at National Hub' no more. Next to this there is a button which says 'actions'. When you click on there you usually get the option to view your shipment details. When I clicked on there today another option came up : Report i
  2. I am pretty sure it is deliberate by Hermes as a company, but not sure if it is deliberate on behalf of their individual employees who may be swamped with complaints and enquiries and just try to wade through a daily heap of s**t with little support or tools to assist customers
  3. Have received the cheque today, paid it in through the post office this evening. Now waiting for it to clear. Will prepare N279 and send off once cheque cleared. Expect that to be sometime next week
  4. I have the correspondence through resolver (you can print that off) and my e-mails to them, and it is shocking how they respond to be honest. I keep asking for a claims form considering on their online tracking they show 'claims code issued' , so I assume they consider it lost as well But when I point this out to them they ignore it and repeat the same old story 'it's on its way back to you' First they said wait 7 days, when those were up they said wait 14 days, these are up now too and they still say 'wait 14 days' (in their latest reply through resolver today) I
  5. The parcel has not yet been received back, no I can't get through on the phone numbers, there is talk on the FB group that Hermes has shut them down and re-connected them to their automated line, where you can just choose between useless automated options, and that would appear to be the case. You can say a tracking number and then they say what you can see on their website tracking and then cut you off. I e-mailed the CEO and a customer service e-mail address. No response from CEO but a response from the customer service one. They still won't send me a claim form, although I ha
  6. I googled "Hermes complaint address uk" or something like that (to send a written complaint to a brick and mortar address. There isn't one on their website and I was fed up talking to Holly the chat bot) On the google results Resolver came up , I think it was the second result on the google search. I clicked on it, initially thinking it had something to do with Hermes directly, it said "Hermes complaints - Resolver" So I thought I try it. I had never heard of it before to be honest. It's easy to use, but Hermes doesn't fully engage with that either. In my case
  7. Received this from Court today. As I haven't received payment I will continue for the time being and finish my court bundle. I just have to number the pages and complete the bundle index, so maybe another 30 mins work left. But I assume I will receive a cheque in the next few days, apparently it has been raised.... Truro1.pdf
  8. I have read a fair few threads and topics on Hermes on the forum. I seem to have lost a shipment as well now. I sold an item of clothing on ebay last month and decided to send it tracked with Hermes to avoid an item not received case. Also at less than £3 Hermes is quite cheap. So I send the parcel on the 29.05.20, destination Blackpool. The parcel's scanning ends a day later at my local depot. It doesn't seem to move. A few days after that I get an automated e-mail message from Hermes saying they had an issue with labels not printing corre
  9. Plexus Law is a legal bulk processor for insurance companies and other large corporations. Maybe they thought this would be a good practice case for a paral legal, let her go through the motions with all the paperwork. Considering it was only small fry for Direct Line with a claims value of less than 3K Also it bought Direct Line some time, they were obviously behind on their case and claims paperwork , by defending, filing a silly defence it bought them an additional 4 months or so, knowing very well how slowly the court system works. They never intended to let it
  10. I just had a response from Plexus Law They have accepted my counter proposal of 5% and said they will send a cheque for the relevant amount. I now await the arrival of the cheque. Obviously I won't stop court proceedings until this has cleared into my account
  11. Ok, I have sent the letter offering 5% interest. I also had an update from Court about the case Friday evening via e-mail. The judge has given new orders / directions. These have been sent to be typed up (?) on the 8th of June and I should receive them within 7-14 days after that date
  12. I haven't send my response yet, wanted to let them wait for a few days. It is certainly also a good suggestion - thank you for that I will have a think over the weekend and respond to them on Monday
  13. Yes, their offer includes damages (full amount), costs incurred so far (full amount) and 2% interest on top of this. At the moment I make it 128 days since the claim was issued. Daily rate at 8% is £0.57 , so at the moment at 8% I should get £72.96 They have offered interest at 2% and have worked it out as £20.44 So the difference is £52.52 in interest which I would be short It does say WITHOUT PREJUDICE SAVE AS TO COSTS as a header in the e-mail
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