Jump to content

Search the Community

Showing results for tags 'staff'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • CAG Radio
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Campaign
    • Helpful Organisations
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV and Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - you need to register to access the CAG library
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
  • Work, Social and Community
  • Debt problems - including homes/ mortgages, PayDay Loans
  • Motoring
  • Legal Forums
  • Latest Consumer News

Blogs

  • A Say in the Life of .....

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


About Me


Quit Date

Between and

Cigarettes Per Day


Cost Per Day

Found 62 results

  1. Hi Everyone, I am hoping someone can give me some advice on whether or not I should make a complaint about Mis sold PPI on two credit cards and a loan I had with Halifax when I worked for them. I started working for Halifax in 2002 and with a couple of months of starting I was offered a credit card and a loan as other staff members needed to hit their sales targets. I applied for both by basically sitting beside a colleague in the office who did the application and told me it was successful. He never once mentioned PPi and I was not aware of it as I worked in savings and investments. I would also like to stress the card or the loan was not on any special staff rate. anyhow my girlfriend has being pestering me recently to call Halifax to check if I had PPI. I was very reluctant as I was 100% sure I didn’t have PPI. Anyhow I called them and was shocked to learn that I in fact did have PPI. I left Halifax a year after starting and continued paying the credit card and loan for 5 years after that. I was off ill from work for 8 months during this time due to an undiagnosed illness. I was investigated for Chrones but it came back negative and thankfully I starated to recover from the mystery Illness. My point is if I had of known I had PPI I would made a claim. I just dont know if my case is strong enough as I have no paper evidence. any advice would be greatly appreciated
  2. nhs contracts? Hi all, i am now working in the nhs as part of the theatre department and in doing so signed the usual contract agreeing to working on calls, late shifts and weekends etc, the problem is that some staff are not taking part in this arrangement because of various reasons ( my cats scared of the dark or little johnny wets the bed) sanctioned by the managers and therefore the remaining staff are having to work extra shifts to compensate. My question is, are we all being treated equally and do we have any basis for taking action against the management. Any help would be great. Cheers.
  3. Hi, I have received a letter from TFL for failing to produce a valid ticket, pass or photocard for my journey the London Underground. have asked for my side of the story and have been advised that legal proceedings may be taken against me. What happened is that I was on the tube then an inspector came on and I gave him the Oyster card that I had used for the journey. He scanned it and asked to see the railcard attached so I gave him my student railcard. He then told me that there is a greater discount on the card and asked if I have another railcard. I said that I don't. The inspector revealed that it was a privilege discount which is 75% and that I should have a privilege card to be entitled to it. he then cautioned me and started questioning me and I explained that I bought the blue Oyster card and then asked a staff member to attach my 16-25 student railcard to it. The inspector withdrew the oyster but returned my student railcard. I was told that even though it may have been a staff mistake where the wrong discount was attached, TFL can still take action against me for using a discount that I wasn't eligible for and benefitting from it. Please advise me on how to respond to their letter. Should I argue that it is not my fault that the staff made a mistake and I am not responsible to correct it. It was the staff's responsibility to check the right discount was given and there was no reason for me to assume they could not properly perform their job. Also, I could have only found out that the wrong discount was given after using the oyster and then calculating the fare I was charged, so travelling without a valid photocard was unavoidable. I didn't know that privilege discount existed, so even if I noticed that I had a greater discount, I would have still not known what is was for me to go and report it. I would appreciate any help on how to respond to this to get the best outcome possible.
  4. Personal Account - Overdraft 6 k - Used to have a business but the business account was closed 10 years ago but the personal account was allowed to run due to the overdraft. The account overdraft is still 6k and has been at that level owed for 10 years each year they renew the overdraft simply because the 6k is still owed. Each month a payment is made to the account that pays just the interest on the overdraft.... it used to be a very low interest account but over the years the interest has consistently gone up to quite a high level to the point where £100 each month is required to just pay the interest on the account so that it doesn't go above the 6k level and take it into the charges etc. Over the years the bank have been contacted but do little, at the start of 2011 the branch where the account was set up was visited to discuss the account to see if they'd transfer the overdraft to a loan and then close the account, at least this way the loan gets paid off where as the overdraft has stayed the same ( They were advised that the account was originally a personal account but they (the bank) changed it to a business one so as to allow for the large overdraft account (in 2000) they were also told that the business account that was running at the time was closed due to the business folding....so one business account closed...but the personal one left open and then turned into a business one so as to allow for the large overdraft) in any case they wouldn't transfer it to a loan and they then phoned a number to what they called a lender they use who may give a loan.. at which point the call was terminated by the account holder due to the fact that the bank was prepared to outsource but gave no details and expected the account holder to be ok with it? . At this visit it was mentioned to the bank employee that the account had not been used other than to service the interest on the account for 8 years (prior to that it had been used very little for 3 years previous) the employee didn't seen to give a hoot. When they were asked to provide a business manager that could speak to the account holder they were told that the account manager that used to deal with it had moved on, that a new account manger had not been allocated and for the account and a different more senior branch would need to be visited. They had business account managers at the branch, just not one for this account...which is ridiculous. Consequently a dead end and the account holder left the branch and continued to make the payments....and still does. Problem is, they have a credit card with the same bank, they've maintained the credit card payments and have got an excellent record with the credit card side of things, but the business/personal account just isn't going down and they cannot afford to pay it off, they've tried working it out with the branch but got nowhere. So what to do? If they pack in paying the overdraft they'll get a problem on their credit file, the credit cards will more than likely be removed and all that after having a faultless record with the credit card company and in the case of the overdraft it's never gone into the unauthorised part but the debt is the same now as it was 10 years ago.... What I don't understand is that the bank every year are supposed to look at an overdraft on an account and either suspend it and call the debt in in it's entirety or extend it if the account is well facilitated but given that nothing but the amount for the interest has been paid then and the account therefore not being well facilitated why haven't the bank closed down the overdraft? Are there any grounds to approach the bank given what has been stated above? also, is it not irresponsible lending on their part? Who to approach? Anyone?
  5. Hi all For 18 months, Royal Mail has failed to deliver around 70% of my mail. In addition, my bank has written at least 4 times to say Royal Mail staff are returning my mail to sender claiming they cannot access my address and / or I have moved. Both are malicious lies. I have made at least 10 complaints and they simply deny their staff are doing it - but have not asked to see the letters from my bank. I reported it to Action Fraud who say there is nothing they can do - last letter from Action Fraud did not even reach me, like much of my mail. For the past year, the delivery officer has been harassing me on the street in retaliation for making complaints. I reported him to the Met police but don't yet have enough for a prosecution to stick: it's his word against mine so I am filming him every time he harasses me, which as you can imagine is only fuelling his aggression (i am a small female so it's pretty intimidating). The fall out from non del of mail has been considerable, missed hospital appointments, thrown off my medical consultants' lists for non attendance, mortgage problems, bank refusing to send documents to me because of the security risk, etc. I want to take Royal Mail to court but am aware of their indemnity clause. I cannot sue under Goods and Services because I have no contract: the contract is with the sender. None of the senders are prepared to get involved. On what premise could I sue them for interfering with my mail? The police say it is a civil matter even though it is technically a criminal offence as i understand it. I may have screwed up by sending them a letter before action in which i quoted the Goods and Services Act; I now realise I cannot use that premise. I would be immensely grateful for advice: essentially - on what premise can I sue for tampering with my mail?
  6. New guidance to support staff engagement during insolvencies READ MORE HERE: https://www.gov.uk/government/news/new-guidance-to-support-staff-engagement-during-insolvencies
  7. General Sir Nick Carter appointed new Chief of the Defence Staff READ MORE HERE: https://www.gov.uk/government/news/general-sir-nick-carter-appointed-new-chief-of-the-defence-staff
  8. Dynamic security threats and the British Army: Chief of the General Staff General Sir Nicholas Carter KCB CBE DSO ADC Gen READ MORE HERE: https://www.gov.uk/government/speeches/dynamic-security-threats-and-the-british-army-chief-of-the-general-staff-general-sir-nicholas-carter-kcb-cbe-dso-adc-gen
  9. I recently had to install a hidden CCTV camera in the staff room, as various things including staff property was going missing. We have managed to catch the culprit, and presented with the evidence they handed in their notice. The trouble is, the other staff have obviously found out about the CCTV and are complaining about being filmed covertly, claiming right to privacy etc. I have responded that I was entitled to film them, as things were going missing, it is in their contracts that CCTV is in use and right to privacy only really applies to areas such as changing rooms etc. Although some staff use the staff room to get changed in, there is no requirement for them to do so, so therefore no right for them to expect privacy. What are others' opinions on this - have I done anything wrong, what can I say to the staff to placate them?
  10. Considering that a large proportion of JCP staff are part time and the roll out of Universal Credit inevitability means that some will have to go through the same process as most claimants and sign on and encouraged to increase hours. Is it reasonable that they are able to police themselves,it is no stretch of the imagination to presume they will scratch each others back and turn blind eyes amongst themselves. I have read that they can ask to sign on at another office rather than the one they work if they feel uncomfortable being interrogated by their colleagues but what about if there is only one office as in the case in many areas. Whatever it seems they will have special/preferential treatment, in my opinion there should be an independent body setup to deal with these cases.
  11. The Queen's most senior aides have summoned her entire household to an emergency meeting this morning. The Lord Chamberlain, the most senior officer of the Royal Household, and Sir Christopher Geidt, Private Secretary, will address staff from royal residences as far afield as Balmoral. Sources said the Lord Chamberlain does call meetings from time to time and that it would be wrong to speculate. Scores of staff arrived at Buckingham Palace this morning.http://www.telegraph.co.uk/news/2017/05/04/buckingham-palace-summons-entire-royal-household-emergency-meeting/
  12. http://www.thisismoney.co.uk/money/news/article-4425464/Staff-meltdown-Financial-Ombudsman.html Sorry If I posted in the wrong place or if it has already been posted.
  13. I was hoping that if I ended up on JSA, I could do their token jobsearch on the abysmal Jobmatch site and then do my own jobsearch later on at home at proper sites like Indeed or whatever, but it seems they're not letting you do that without a sanction. Why is that? Don't they trust us to look for ourselves? They honestly don't want people claiming benefits in the first place so it would be obvious that they would help us in our OWN jobsearch rather than theirs. In fact, I heard a rumour that those upright machines with the touchscreens that print out jobs for you have disappeared entirely from ALL JCPs - is that true?
  14. Hi I received my first UC payment in November. I also received my first monthly (I think) pension payment in December. I didn't find out about the pension until this week as I hadn't opened my post (as it's always bailiffs or some other horridness). I haven't got round to notifying UC people yet but when I went for my JCP meeting yesterday the woman mentioned "have I been getting pension yet" and I said yes, and said that a payment had just come through. She is reporting me to UC people because she thinks I haven't been looking for work as I missed my appointment mid December due to illness. She asked me about my illness and asked me to describe my symptoms. I tried my best. I also said that even though I had been ill on and off for several weeks I had still been job hunting, but my illness has now limited the types of jobs I will apply for, etc. I also suffer from hearing loss and she made a snide comment about that. She's not my usual advisor but she's booked me to see her again next week. I'm dreading it. She is still reporting me and said I may get a sanction even though I am struggling on the amount I get each month. Anyway, I'm now thinking I should just not go back, the woman got me so upset and stressed with her attitude towards me. I am desperately seeking work and have worked all my life. I sold my house due to redundancy and used the equity to live off - totally stupid decision possibly but there you have it. I've read several posts and stickies but struggling to find the info I need which is, how much aggravation do I have to take from this woman, can I just not speak to her? She made me sign my 'excuse' for not demonstrating how I had been seeking work since mid December and I think she doubted I had been ill.
  15. Good morning! I have an interesting issue here. Last week a friend of mine came to a Post Office branch at Canning Town. There was already a small queue of just 3 people. It was Saturday. Closing time was 12:30. She came to the branch at 12:10. All she needed was to register her biometric details. The procedure normally takes around 4 minutes. But the staff of the Post Office refused to service her, because otherwise they would have to stay at work later than 12:30.. After several minutes of arguing my friend had to leave the branch, it was 12:20, still 10 minutes before closure. What should my friend have done in that situation? I'd like to know if the Post Office staff violated the law by doing so? If yes, how could the girl make them act in accordance with the law?
  16. Hello Everyone, I hope this has gone in the right thread Im really hoping for some great advice here, - Although i'm confident i will receive it, Im writing on behalf of my sister. Here is some background information which will help picture our crisis. My sister is 27, a qualified staff nurse, caring, loving and kind.She has fibromyalgia a chronic widespread musculoskeletal pain and fatigue disorder When she first started nursing she was put on HDU a high dependency ward, A highly stressful ward when first qualified. In time my sister became depressed and was put on anti-depressants, But also moved wards to somewhere she was happier.She was on these for 5 years, In between this she had a long term boyfriend, Whom she loved very much and was her one and only boyfriend so never knew any different. He cheated on her 3 times She found out and left him, Then when she was at a low ebb he wore her down and begged for forgiveness, This went on for a year until she finally gave in. Whilst they had been apart he had found another girlfriend who became pregnant, My sister accepted the child and they were ok for around a year or so, Until she read through his emails and found out he had been messaging and meeting tran-sexuals. This obviously devastated her, she questioned his sexuality and couldnt understand what was wrong with her. She had to go for all the sexual health tests, saying thats she felt dirty and that no one would ever want a relationship with her again as he had passed herepes on to her. In November 2014 she was signed off sickicon due to the fibromyalgia and trauma she had just suffered. She was put on Sertraline antidepressants. as well as this she was also take Amitriptyline, for pain( but is also used as an antidepressant) Zopiclone as she had trouble sleeping, gabapentin a painkiller used for the nervous system, and Diazepam. 2 months ago she came out in an angry rash on her face, She went up to A and E with my mum, Whilst waiting to be seen she fainted, and banged her head that hard she was knocked unconcious. Her mental state has since got gradually worse and we now have the crisis team coming out regular with a physiatrist who has now diagnosed her with hypomania, and was very close to being sectioned if it hadnt have been that my parents are both at home every day. Her mood fluctuates between aggressive, emotinal and manic, She often wanders off without telling anyone and is a danger to herself, She is very confused and cannot be left alone. You cannot have a conversation with her because they are so random you cannot make head nor tail of them. She is still off work now and it has been 7 months. She is too poorly to go back to work but The hospital are pushing and pushing and now has a final meeting on the 22nd june for a final outcome as to what it to happen, My parents have not told my sister this yet, but she wouldnt be well enough to attend this anyway. Her sick pay has now reduced to £81 a week and she cannot afford to live. She has a large amount of outgoings that need to be paid for, She is still living at home with my parents but they are both self employed with very little income coming in to this house. My parents outgoings are around £1,200 a month and my sisters the same. Here are my sisters outgoings Credit card with Barclaycard £160 a month-* Due at the end of June Credit card with halifaxicon - £130 a month Overdue by 2 weeks car finance payment £110 ( Due the next fortnight, Taken over 4 years with Black horse. 1 year owned. Gap insurance for the car and service plans £60 due around the next fortnight Phone bill 02 £40 month RCN ( royal college of nursing payment ) £20 monthly Due in the next fortnight Tesco bank Loan £300 Due in the next fortnight Halifax bank Loan £300 Due in the next fortnight Overdraft £1,200 Santandericon So in a nutshell If you could help with the below questions i would be so grateful, As i really want to help my parents and sister but im not sure where to start. 1: What rights does my sister have with regards to her job as a nurse? Can the NHS sack her? 2: What can be done about the incurring payments due to be paid with credit cards, loans, finance etc can be done? I really appreciate your time taking to read this and any help would be so gratefully received. If i have missed any information out that would be needed please ask.
  17. Hello really need help with this matter. I recently signed on was informed by my adviser that i would have to see someone from upstairs about 'intensive job search training'. I asked what it was she responded in saying its just **** from upstairs who will go through stuff on the computers, for a bit support. I asked if it was compulsory she said when you are told to come in you have to. i went to the appointment was met by lady upstairs, she then took me down onto the computers and asked me to log into my UJM account, i did that she asked me how i looked for jobs I said i log on here every day and use indeed, cv library etc. wanted to look at my CV and said it could be better ,i responded by saying my adviser was happy with it said nothing to do with her and this is the reason i was not getting interviews! told me i need to go on a CV building course. said log into your indeed account, i said i cant i dont know my password as i use it on my phone and its automaticly logged in all the time. demanded me to show me it on my phone, alarm bells were ringing at this stage! I said no as im sure there was a data protection law about that, asked what i was hiding, i replied nothing and asked her when my 'training' was going to start. she wanted proof of my job searches i asked why and she said because i need to see them. Ok i said look on my UJS as i have put them in the diary section bit i fill in every day. said that is not evidence as it could be made up!! I was furious how dare her accuse me of lying! We ended up back upstairs as she said we are going around in circles and i was being very un helpful. She give me an appointment for next monday and to bring evidence of my job searching or else. I asked what i have done wrong i was here for training which turned into a witch hunt, she told me interview over and got security to ask me to leave which i did but was left confused,shocked and angry. I have done everything they have asked since i signed up, im in my mid 40s and have worked all my life, i am frightened about sanctions etc and dont know where to turn. Please can you give me any advice on this matter, sorry to waffle but need to try and give you the full story. Cheers in advance.
  18. Looking for some advice, Wife works in a primary school and has been late on a number of occasions 15 in total since Nov 15. most of this has been due to our daughter now 2 having problems with nursery attached to the school she works in. Headteacher pulled her into the office about it and gave her a management instruction and told her if she was late again it would go to a disciplinary. She explained to the headteacher that she was actually waiting to speak to him about the times. she said someone had been altering her signing in times on the fire register giving and example of 9.01am being changed to 9.07am with someone altering the 1 to a 7 making it appear she was later than it actually was. She also pointed out that some times had been altered showing she signed in before 9am her starting time to show after 9am. At first she thought it was a mistake but after seeing a few of these she though she better speak to the head as the office staff didn't seem to know anything about it. She stated to the Headteacher that this was possibly fraud and he said well that is a bit harsh I wouldn't put it like that. But I think I know who has been doing it, it was the office manager but in any event the management instruction still stands and that's the end of it. My wife is thinking if getting her union in for a meeting as the head seems to think it's acceptable for someone to alter a legal document?
  19. Please, could any one kindly advice me. I used to be an employee of the Bucks hospitals (NHS) Trust working at the Wycombe hospital. I have now retired but they retained me as a bank staff helping them out when they are really short of staff. I occasionally work there at weekends and nights when parking is not a problem. Now UKPC which recently took over the parking management are giving me these parking charges which I feel are rather unreasonable. They recently gave me a parking charge while I was parked and inside the laboratory working. I just find it ridiculous because here I am providing a very important service in the hospital for the benefit of patient care and then these people keep worrying me with these parking charges. My question is, shall I just ignore them and wait till they take me to court? Is my contract with the hospital to provide laboratory testing not superior to any perceived contract that UKPC might think I have with them? After all to provide my service I necessarily have to park on the site. Moreover it is never during hours when parking is limited. By the way, when the hospital originally introduced parking control it was meant to be operative only during working hours. (9am -5pm, Monday to Friday). However, UKPC has now extended it to 24 hours a day, 7 days a week. I think because of the financial incentive they prefer it this way. I am prepared to fight it all the way but I just wanted to know what my chances are. I also question this idea of the hospital grounds being private land. is that really the case? is an NHS hospital car park regarded as private land? It is our hospital, we the tax payers, right? please give me all the advice available. Oh, I have not bothered to apply for a parking permit because I don't need it except the odd weekend day or night. Applying for a permit would only deny another member of staff who would really need it since there are only a limited number of permits available due to the limited number of spaces. Thanks to every one in advance.
  20. Well now you know why your Local Library or Swimming pool is closing down ! No money for social care - because staff are being paid to prevent whistleblowing or criticism of bosses. Local Authorities are apparently requiring staff who are taking early retirement/redundancy or leaving after a dispute, to sign a gagging order (compromise agreement). It would appear that the person leaving receives more money if they do this.
  21. Afternoon Folks, I am Michael, 24 years old, and I have just had some news I am to be expecting my first child. First of all I would like to say sorry for how stupid I was 2 years when I took products out with Brighthouse. At the time I had just got my own place, and I needed a TV, I then got two things I didn't need a PlayStation and a Phone. It all comes to £40 a week, which normally I can afford. But I am now moving in with my girlfriend, she knows I have a bill every week for £40, but she doesn't know its brighthouse, I am ashamed to tell her. But last week I informed her that the bill would start to go down. As I belived that next month my TV would be 104 weeks old and I would no longer have to pay for it. I pay £14 for it, 104 weeks means ive paid £1400, for a TV normally costing £400. very excessive! My store rudely advised my I actually had a full year left, I was a little shocked and also ****ed off, as it might not sound a lot £14 but I cant afford it.. Normally I would of been more reasonable but at the time of taking the product out I was almost sure the lady said 104 weeks, I remember discussing the amount it cost at the time, I really feel miss sold on this. But regardless they say they have my signature on the agreement. What is my position on this, has anyone had any experience of reducing payments or stop paying? I need to get these payments down to £15 a week for everything? I cant hand them in I have invested a lot of my money in these products? Thanks Michael
  22. I have discovered that on company House there has been a entry saying that company where I work was to be strike off the register. It was given 3 months to comply. The strike off has been suspended as conditions have been met. Does this mean the company is in financial difficulty? as it feel like it is due to the lack of resources, atmosphere and comments being made. Is there a way of finding out if the company is OK or should one think about jumping ship
  23. Since 8-8-2013 I have been in a constant battle with chesterfield borough council over the actions of council employed security guards in the council run shopping centre on this day. My disabled partner and special needs son had gone into poundland and on-going to the checkout to pay for their items they were confronted by a security guard who demanded to search their bags. They refused and went on their way, however they had only gone a few yards from poundland when my son was set upon bythe guard who had come up behind him grabbing him by the arm and then by the neck and dragging him backwards down the shopping centre back into poundland where he was held in the front of the shop while all the time being taunted by the guard stating in a loud voice that he was a shoplifter and a thief, my son had asked the guard to identify himself and he refused. During this time my son had tried to get away to go to his mother and he was attacked again and dragged around by his lapels. This abuse went on for around 20 mins until the police arrived. My son was then subjected to a stop search which proved he had done nothing wrong, he reported to the police that he had been assaulted by the guard and they took no action. The police did instruct my son to not to go and wait outside the shop for another guard to come and speak to him, my son thought this was so the guards could come and explain their actions, however when the guards manager arrived he handed my son a six month ban from the shopping centre, an act which i consider was out of spite and vengeance for being innocent. During this time my partner who had witnessed the attack on her son decided to go into the library which is next to the shopping centre and go downstairs to use the public phone to ring me as she entered the lift she saw a guard go running downstairs, on exiting the lift she was immediately set upon by one of two guards, who forcibly grabbed her and forced her into an alcove (so it would be out of view of the cctv camera pointed down the corridor) and pinned her up against a wall, when my partner was searched by the police she was also found to have done nothing wrong. As a result of the above i placed an appeal for witnesses on a local forum, and one person contacted me stating that his girlfriend who worked in the shopping centre had seen a security guard dragging a long haired young man backwards down the precinct towards poundland however this witness would not come forward i believe out of fear of retribution from this team of abusive guards. At one point a post appeared replying to my appeal which released private information concerning the complaints I had made to the police, council and other bodies about the above attacks the post also included details of complaints i had made to the police two years earlier on an unrelated incident. As a result of the negative post i wrongly assumed that this post was posted by a policeman I contacted the police professional standards and the matter was investigated by the police counter corruption unit, as a result of this investigation it was found that this post had come from a Chesterfield Borough Council computer and the post was made by the very same team of guards who had attacked my son and partner in a blatant attempt to discredit us, rather tellingly the police did not investigate further, I believe this inaction was prompted by the fact that had they done so they would have found that the guards were fed this information by a member of the police as certain information they had posted was only available from police files. As a result of the assaults the police became involved and on taking statements from these guards told us that their statements corroborated my partner and sons account of the attacks, and the two guards who had assaulted my son and partner were charged, However the guards were by this time claiming that they had been told by the poundland manager that my son and partner had stolen something (a fact refuted by the store manager) as a result they had reasonable grounds though at no point have they stated reasonable grounds for what, the CPS bought the case to the magistrates court in December 2013 were not prepared and did not take the cctv footage to the court they were criticised by the magistrates for being unprepared and the case was adjourned until January, three days before the case was due to be heard we received a letter from the CPS stating that they were discontinuing the case as the guards had reasonable grounds, We appealed this decision under the VRR right to appeal however this is just a rubber stamp exercise and since then they have flatly refused to relook at this decision. We have complained to the council under the councils three stage complaints procedure and two years and four months later we are at step two and no further forward,
  24. I am appealing for advice in this case in which Barclays has failed over a 2 year period to put right errors on my mortgage account and now refuses to abide by the binding settlement terms. To confuse matters, the Ombudsman provided misleading information which led to me agreeing the terms and the complaint being closed while the issues are unresolved. Ombudsman has now washed its hands of the case and told me I need to sue Barclays. The Financial Services and Markets Act 2000 (FSMA 2000) makes an Ombudsman’s decision legally enforceable in court, but I can find no solicitor to take on my case on a no-win-no-fee basis and I am not in a position to incur legal fees. It is an obvious winner with loads of political mileage for any law firm. I assume I need to sue once for the statement which they were supposed to provide under the settlement terms and then again later for my losses- which I can only work out once I see the statement. The complaint relates to Barclays’ failure to credit my account with several thousand pounds of overpayments, even claiming the balance had INCREASED after said overpayments. This was my 3rd consecutive complaint regarding Barclays’ mismanagement of the same account. Under the settlement terms finalised 2 June 15 by the Financial Services Ombudsman, Barclays was to provide “a full breakdown of my (mortgage) account from June 13, showing when each overpayment was applied and a clear and accurate explanation for any amendments made to the account”. Barclays has failed to provide the above documentation, but not before lying to the Ombudsman claiming it had! A misleading letter from the Ombudsman claimed the account was now in order (Dec 14) and I thus agreed the settlement terms, which included a nominal payment (which the bank has made). However, the documentation that Barclays was to provide is obviously central to the complaint, particularly since I now have documentary evidence proving the anomalies on the account have NOT been corrected by Barclays. This may be why the bank now refuses to provide the documentation. This documentation was only made available to me by the Ombudsman AFTER I had agreed the settlement terms, believing the account to be correct, and AFTER Barclays had failed to comply. The Ombudsman provided me with documentation the bank provided to it during the course of the investigation, including a calculation (not a statement) which states “this calculation has been provided to assist with the resolution of the complaint”. This documentation does not tally with an independent audit of the account I was obliged to fund. The document makes it clear NO remedial action has been taken, ie it contains a heading “steps required to rectify the account” as opposed to “steps taken to rectify the account”. Nevertheless the Ombudsman told me in writing the account had been corrected! The document is virtually impossible for a layperson to understand and abruptly ends March 14, giving no clues to the current balance and states “the balances shown on this calculator do not represent the actual balance on the account”, so the information is of little use, hence the instruction from the Ombudsman that Barclays provide me with “a full breakdown of the account from June 13, showing when each overpayment was applied and a clear and accurate explanation for any amendments made to the account”. So I have no idea how much interest I have been and continue to be overcharged by the bank on the incorrect balance I was a diligent overpayer until Barclays mismanaged the account. Based on my previous pattern of overpayments, I have been prevented from overpaying at least 10k to date. I have written to John McFarlane CEO asking him to ensure his staff provide the documentation as per the binding settlement terms, to clearly show how much interest I have been overcharged, what steps have been taken to correct the account, and what the correct current balance is, however, it is highly unlikely I will receive a response based on the bank’s attitude thus far. The FCA said they could not assist. I wrote my MP who says he has written to them but won’t show me a copy of the letter. I made a formal complaint about the Ombudsman, but that won’t rectify the account issues. I contacted BBC watchdog and various consumer columns and got no reply. I guess no one dares take on the establishment. I have posted on Barclays FB page and would now like to post the above letter online as widely as possible – any ideas as to where and how would be appreciated. Also any advice on where to find a law firm to represent me on a no win no fee basis would be appreciated.
  25. I’ve been on the Work Programme for approximately 10 months now. When I first started and up until recently, the attitude of the staff at my Job Centre when signing on, seemed to be that once on the WP, you were no longer their problem. There was no probing into how your job search was progressing etc., it was literally a case of in, sign, and then out again. More recently I have noticed a marked change in their approach and they seem to be grilling WP participants a little more. Now, I can’t be sure if this is just me, or a more overarching change, so would be interested to hear other peoples signing experiences whilst on the WP. As an example, on my last signing day, the girl behind the desk was attempting to scare me into recording my job search details on Universal Jobmatch (along with threat of sanctions). Now, I have never recorded details of my job search on Universal Jobmatch and they do not have access to my Universal Jobmatch account. I keep a full and comprehensive job search record using my own documentation (the same document I present to my WP advisor). This she tried to tell me, whilst constantly talking over me, was not good enough, and that if I recorded it on UJ it would somehow form a more accurate and her implication was, a more believable record of my job search. So I pulled out my job search document, attempted to go through it with her. In the end she conceded, however she seemed to be looking for any angle to try and trip me up in some way. Now I know people not on WP and just regularly signing have this type of nonsense to deal with as well, but this is interesting to me as there definitely seems to have been a change in their attitude recently to people on WP. Any thoughts or experiences?
×
×
  • Create New...