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Found 6 results

  1. Transport for London have turned down application by uber, they have 21 days to appeal.
  2. Hello folks, Apologies in advance if this is the wrong sub forum for this. Please move if it's in the wrong place. This evening I hired an Uber after seeing a film in a local Cinema. The App advised me a driver was 20 minutes away, which was plenty of time to grab a takeaway to eat when I got home. The driver accepted the job and knowing the takeaway takes 9 minutes to process my order thought it would work out perfectly. 20 minutes came and went and then I had a phone call from the driver telling me he was not willing to do the job as he wanted to go back to the city he was based and was "not prepared to do the job if he had to drive 10 minutes in the opposite direction for a 7.00 Fare" Whilst I can understand the business sense in that having run my own IT Business in the past, I was left at a loss as to why he took the job to begin with and then choose to wait 20 minutes until telling me he wasn't prepared to do it. If he didn't want to do the job he should not have taken it to begin with OR told me straight away! On the phone the driver was incredibly rude and I did try and say he made an commitment and he needed to honor the journey. just like if I buy a train ticket, the rail company must get me to the destination on said ticket. However the driver was having absolutely none of it and hung up without an apology. After much frustration with the App an Uber appeared from nearby and collected me but this was some 40 minutes later and by which time my food was completely cold. As I did not have a plastic knife and folk I couldn't eat my food while waiting. Needless to say I am disappointed with having to wait nearly an hour for a 2 mile journey, and getting a cold meal and wish to make a complaint so the driver is educated not to take jobs he's not prepared to do. I also would like my account set so I don't get that driver again. However I'm struggling to find where to start with a complaint as Uber's complaints procedure seems very unclear to me. I've found a place to "Report a Serious Incident" however I wouldn't deem my issue to be serious compared to an accident in their vehicles or worse... Ideally I'd like a refund for the journey and compensation for my cold meal which amounts to 5.89 and 8.95 retrospectively. Do you think this is reasonable and where do you advise I should start please? I want to be clear I'm not after masses of compensation. However as someone who cannot drive due to disability, It is extremely frustrating to have to rely on services such as Uber or local Taxi companies who are not prepared to honor their commitments. Could anyone advise me what they think would be reasonable, give then above situation and circumstances? Thanks, Shark
  3. Hello I would like to make a claim against several private hire companies in London on behalf of myself and other drivers and am looking for advice, after Uber lost their case and 19 drivers won their case me being one of the dr leighday.co.uk/News/News...-Tribunal-find judiciary.gov.uk/wp-cont...s-20161028.pdf Should i issue county court claim against the other private hire companies ( many drivers will qualify for reduced or no county court fees as their hourly pay is so low) or issue claim in employment tribunal? Thanks for any advice. I would prefer to use the Uber case and county court claim action to try and get the money asap as some private hire companies have gone bust (bounce, karhoo etc ) and some big ones insiders say are short of cash.
  4. Does anyone have any thoughts or comments regarding this weeks tribunal decision whereby judges ruled that Uber drivers were employees, not self-employed? There were some very hard hitting comments from the judges regarding the company. An estimated £314 million has been lost in tax and national insurance contributions every year, whilst this operation has been on going. I am personally delighted and it is companies like Uber who are responsible for so many of their workers being driven into debt.
  5. Hello. I used to use Uber shortly after it launched in Manchester, but have found that their service recently has gone downhill and is less good value (nearly always get surge pricing and the drivers are often late or rude). I've been onto their website to deactivate my account and remove my payment information - but have found there is no option to do so. I can add as many credit/debit cards as I like, but once they're on uber's system there's no way to remove them, despite Uber's help pages claiming otherwise! I've tried this on multiple devices/web browsers, all with the same result. I've tried contacting them on twitter and through their website - though I'm still to hear a response. Short of cancelling my card, is there anything else I can do? Has anyone else had any luck trying anything similar? Cheers, Dracion E: I apologise if this is the wrong place.
  6. Hello. I used to use Uber (the private hire - taxi equivalent service) shortly after it launched in Manchester, but have found that their service recently has gone downhill and is less good value (nearly always get surge pricing and the drivers are often late or rude). I've been onto their website to deactivate my account and remove my payment information - but have found there is no option to do so. I can add as many credit/debit cards as I like, but once they're on uber's system there's no way to remove them, despite Uber's help pages claiming otherwise! I've tried this on multiple devices/web browsers, all with the same result. I've tried contacting them on twitter and through their website - though I'm still to hear a response. Short of cancelling my card, is there anything else I can do? Has anyone else had any luck trying anything similar? Cheers, Dracion
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