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t1grm

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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. I recently rented a car via a 3rd party website. After the rental I found out I had been charged extra for damage and theft excess protection insurance by the 3rd party website on top of the quoted price. I don't need the extra insurance as I already have travel insurance on my credit card which includes this. Upon checking their website I see it is checked automatically but not included in the headline price. It's up to you to un check it and opt out. Unfortunately I missed this. I emailed them and asked for it to be cancelled but they refused on the grounds that the rental had already started. I booked the car 1.5 hours before pick up so there was no way I would have spotted this before I picked the car up as it didn't appear on my credit card statement until next day. I thought all these pre selected charges requiring an opt out had been banned now. Is it worth disputing the extra charge with my credit card company?
  5. Well I asked "watch it" how they got my mobile number and they said they had no idea so I should ask O2! Not sure I can be bothered banging my head against a brick wall with O2 but would quite like to follow this up and get an answer.
  6. I got an email back saying subscription is cancelled so we'll see what happens. I also found two text messages in my spam folder. One was the original text confirming the subscription - which I completely missed and a second confirming the subscription is cancelled which arrived just after their reply to my email. I went on to ask how I got subscribed in the first place and they said my subscription came via YouTube and that I must have clicked on one of their ads. Very dodgy if you ask me. Particularly as sometimes you can inadvertently click on an ad and open it whilst using your finger to scroll on your smart phone. I'll be much more careful where I click in future. Hopefully all sorted now but still annoyed I've had to take time out of my day and kick up a stink both with O2 and the service provider over something I never asked for. How many don't see this and just end paying? Edit: I'm also confused how they managed to get my mobile number to send me the text as I didn't knowingly enter it into any web page. I think the phone must be passing this to the web browser without my knowledge at the time of clicking the ad. Or can they get my mobile number from O2 if I was surfing 4G at the time? I wonder how many people know about this and if it can be switched off. I'm on Android.
  7. Thanks. I decided to send an email asking them to cancel the subscription and reverse any charges. I'll see what comes back.
  8. I'm O2 pay monthly and have just been charged £3 for a service called "watch it". I did not subscribe to any such service. O2 say it's nothing to do with them and have told me to call 3308085223 which is a number in France and supposedly the contact number for the company that runs the service. I googled the number and found the following: Terms of use - Watch It - Watch Your Replay and Programs Online https://www.watch-it.tv/gb/terms e-mail, hotline-uk@watch-it.tv. mail, ALCHIMIE Service Client BP 60270 AUBERVILLIERS 93534 LA PLAINE SAINT DENIS CEDEX FRANCE. phone*, +44-3308085223. unsubscription Text Command, Send STOP by SMS to 62442 (message free of charge. unsubscription info, http://www.watch-it.tv/unsubscribe ... I'm worried about calling that number or sending any texts in case it's a [problem] and I get charged even more. Also I don't really want to confirm my number as a live number so they can send me more scams. O2 have reversed the charge this month but told me I might get charged again and it's down to me to call the company and stop the charges. Any thoughts on how to proceed?
  9. After the new deadline was announced today I had a check through my old statements for RBS, N&P and Cap One and I have PPI itemised on them for the period 1993 – 2003. I also have two loans from First Direct in 1996 and 1998 where PPI was deducted. The total contributions made total over £1,800 at the time. I read that you can only go back 6 years. All these credit cards and loans have long since been closed or paid off. Also for the credit cards I have the statements but not the original credit card applications. Do you have to have the credit card application showing the PPI box was ticked? I doubt the banks will have any of this on file now if I make an SAR. What chance have I got of making a successful claim for any of this? Worth a punt anyway?
  10. Clearly all the legal talk about Tomlin orders worked. Builder has just paid in full by bank transfer. Should I wait a couple of days before marking the claim as paid. paranoid the bank transfer could get reversed. Can't think how. Just amazed he paid up so quick in the end.
  11. That's one way of looking at it. Given that my bill is £40 a month minimum, £60 is neither here nor there to me. I'd rather have an accurate bill. Still, looks like I'm flogging a dead horse. It's a sad state of affairs when a company the size of Vodafone has to pay you off because they can't produce an accurate bill and the authority regulating them and apparently a significant part of the internet community agrees with them. I think it says something about the standard of customer service we are expected to accept these days.
  12. Yes charges are accurate. I was on Euro Traveller so I got charged £3 a day regardless of where the roaming was (in the EU). Now there are no roaming charges. Problem is just the itemisation. I visit Malta on a regular basis. All my data roaming in Malta is showing up as Spain on the bill. Malta is nowhere near Spain. I could understand if I was in France near the border like the example given above if you're on the edge of London and it's listed as Bucks or something but, clearly that is not the case here. Here's an extract from my last bill. You can see all the data usage in Malta is doubled up with items from Spain. I've been nowhere near Spain and anyway couldn't possibly be in two places at once: Sun 4 Jun wap.vodafone.co.uk Malta 0.434 Yes - EuroTraveller £0.000 20% £0.000 Sun 4 Jun wap.vodafone.co.uk Spain 126.898 Yes - EuroTraveller £0.000 20% £0.000 Mon 5 Jun wap.vodafone.co.uk Malta 3.861 Yes - EuroTraveller £0.000 20% £0.000 Mon 5 Jun wap.vodafone.co.uk Spain 17.749 Yes - EuroTraveller £0.000 20% £0.000 Tue 6 Jun wap.vodafone.co.uk Malta 1.076 Yes - EuroTraveller £0.000 20% £0.000 Tue 6 Jun wap.vodafone.co.uk Spain 40.179 Yes - EuroTraveller £0.000 20% £0.000 The compensation is as follows (quote from ombudsman email): credit your Vodafone account with £30 as a goodwill gesture in recognition of the shortfalls in service; and credit your Vodafone account with £30 as a goodwill gesture for failing to signpost to our service. Think I'll just take the £60 and change provider in December. It just really annoys me that Vodafone can't even produce an accurate bill and the ombudsman thinks that's fine. P.S. The example I gave was; if you called out a plumber to fix your kitchen sink and it cost £100. Then he gave you an invoice for £100 for fixing the bathroom shower would you pay it? I don't think so. It fell on deaf ears though.
  13. I've been getting inaccurate roaming data on my Vodafone bills since February. The charges are correct but the itemisation is wrong. The bill lists countries I never went to. I've complained to Vodafone and they said since bill amount is correct there is nothing they can do. They don't control the roaming itemisation (despite me roaming on a Vodafone overseas network). So I filed a complaint with the ombudsman and they agreed with Vodafone. I have been offered £60 as compensation for the inconvenience and the fact I was not informed I had the option to go to the ombudsman but, on the substance of the complaint, they agree with Vodafone that the roaming itemisation is out of their control (apparently it's fed back from the SIM of the roaming phone) and as long as the amount on the bill is correct there is nothing to be done. I declined their resolution stating that I was connected to a Vodafone network overseas so it is within Vodafone's power to fix this. Also since the SIM is provided by Vodafone this is also their problem. They rejected my reasons and restated their offer of £60. I now have the choice of accepting it and take the £60 or rejecting it, loose the £60 and take further action myself. The question is, what action can I take? I'm not really interested in £60. I just want an accurate bill which I don't think is too much to ask. Do I have any chance with trading standards, companies house or HMRC? Surely there must be trading rules about providing accurate invoices? Or should I just take the £60, put up with the inaccurate invoices till December and switch provider when my contract is up?
  14. No luck with any lawyers. Can find loads of references to Tomlin orders on CAG but no actual example documents. Starting to think the best option might be to request a judgement via MCOL and try to enforce the judgement via a charge that way. Claim was issued 9th June and has not been acknowledged so past due and eligible for judgement. Problem then is builder gets a CCJ and the sale will probably fall through so it's a catch 22. Anyone know how that works? If you have a CCJ and a charge on the house your are selling then presumably you will be refused a mortgage on a new purchase even if the CCJ is cleared when you sell. Or will they take that into account?
  15. I did look at drafting it myself but want to make sure it's water tight and was worried I might misword something and leave some loophole if the agreement all goes bad at a later date. Court fee is defo £100 I checked with the county court business centre already. Maybe it goes up over a certain amount? My claim is over 7K with costs. I'll have to rely on Facebook friends for recommendations I have a barrister friend who works in corporate law so she’s asking round as well.
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