Jump to content

t1grm

Registered Users

Change your profile picture
  • Content Count

    116
  • Joined

  • Last visited

Community Reputation

1 Neutral

About t1grm

  • Rank
    Basic Account Holder

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. I recently let a property and instead of placing a deposit the tenants took out deposit insurance. This is the first time I've done this. Apparently it's a new thing and becoming quite popular. I think the policy was sold to the tenants by the letting agent and the letting agent assured me the insurance was as good as a deposit. Last May the tenancy ended and I had to make a claim on the deposit for some repairs. The tenants have disputed the claim and the process is going nowhere. I am dealing with the agent and, as far as I can tell, they have just spent the last 8 months trying to convince
  2. Yeah I think you're probably right. I cancelled it anyway because the balance was due on the 10th July and I thought if I held out for an alternative and rejected it I might loose my deposit. Virgin are not answering calls from anyone not flying within 14 days by which time the balance due date will be well past. I didn't want to pay the balance just to keep my deposit and get it all back in 4 months. Better to cancel the whole thing and get my deposit back now. The holiday is in October so I think it will be fine to travel by then. I still plan to take a holiday on the same dates
  3. I just got an email from Virgin saying my package holiday to Antigua in October is cancelled. The flights are still available so I assume it's an issue with the hotel. I've been offered a refund or rebooking with potential price difference. I checked on their website and the cheapest holiday to Antigua on the same dates (same flights different hotel no car rental) is £800 more than what I paid for the original booking with car rental in January. Surely if the hotel pulls out then they are obliged to place me in a similar hotel for the same price rather than just cancelling?
  4. Just to update. I got paid by Axa after I threatened to take them to small claims court. I never got a response to the SAR from the ombudsman. The SAR from Axa didn't really help. The ombudsman never responded to any of my communications. It seems the ombudsman only issues judgement but it's down to the individual to enforce them.
  5. So allowing for postage and Easter it's been a month since I sent the SAR's and no response from either Axa or the Ombudsman. I guess given the current situation I should give them more time to respond? I'm still not clear how this is going to help me move my case forwards.
  6. SAR sent to both. I also chased the ombudsman and emailed the insurance company again for what good it will do. I am wondering whether it is worth returning the cheque uncashed to the insurer with a covering letter explaining the reason I am rejecting their settlement and asking for a break down of the figures. Or would that just confuse things now I've sent the SAR?
  7. I'm not accepting the lower value. I was just using it as an illustration to point out why I think their calculation is wrong. At this stage I just want an explanation of how they have come to the number they have done but I can't even get that out of them. Thanks for the feedback so far. I'll wait to see what pops up tomorrow. This was a pdf from the ombudsman as an attachment on an email. There is no heading or mention of an adjudicator. It's just plain text. I'll have a look at how I can redact it and post it tomorrow.
  8. Yes I have the pdf but how do I redact personal info? Attached is the letter from the insurer. Below is the text of the ombudsman findings. By my calculation the minimum settlement should be: Ombudsman's lower valuation threshold: £21,000 Less payment already made to leasing company: £19,770.38 Less policy excess: £350 Amount outstanding: £879.62 Amount offered by insurance company: £453.23 Shortfall: £426.39 letter.pdf
  9. Not sure. I assume it was made by the ombudsman. I don't recall anyone mentioning an adjudicator. I'm expecting about £879 and the insurance company has sent a cheque for just under £453.
  10. Hi all, my car was written off by flood damage February last year. I disputed the insurers valuation with the ombudsman after getting nowhere with the insurers own complaints procedure. The ombudsman upheld my complaint and in November last year I got a cheque from the insurance company but it was well short of the settlement recommended by the ombudsman. I did not cash or bank the cheque and referred the issue back to the ombudsman. Since November they have been chasing the insurance company for clarification of how they came to the amount on the cheque
  11. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  12. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  13. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  14. I recently rented a car via a 3rd party website. After the rental I found out I had been charged extra for damage and theft excess protection insurance by the 3rd party website on top of the quoted price. I don't need the extra insurance as I already have travel insurance on my credit card which includes this. Upon checking their website I see it is checked automatically but not included in the headline price. It's up to you to un check it and opt out. Unfortunately I missed this. I emailed them and asked for it to be cancelled but they refused on the grounds that the rental had alre
×
×
  • Create New...