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Found 6 results

  1. I was involved in a very minor collision whereby someone drove into the back of me. My car was booked in for repair at a local accident repair centre. The other Party's insurer arranged a hire car from Europcar for me to use whilst my car was in for repair. I was contacted by Europcar who gave me a time to meet its representative at the repair centre and told me I would need to sign for the car and provide Identification. On arrival at the agreed time, I was told by the receptionist that the representative from Europcar had already dropped the hire car off. I did no
  2. Hi, in 2013 I hired a car from Europcar in Rome. I paid in advance and, after an uneventful rental period, returned the car. After, and with no warning or correspondence, an 'administration fee' was charged to my credit card for a supposed traffic violation. I queried this immediately but was told by Europcar that the 'authorities' would be in contact with me regarding the offence. It has now been over 18 months since I hired the car and no one has tried to contact me about any such offence. I therefore contacted Europcar again saying that I presumed tha
  3. We had a hire car for three days last week, Monday 18th August until Thursday 21st August. They delivered to our house, and picked up on Thursday 21st. Today we get a letter claiming a "£500 damage surcharge" - and an admin fee. The car was absolutely not damaged when their driver picked it up. I am also annoyed that they did not tell us for over a week. What can we do?
  4. Do not be sucked in by a price of Europcar 'too good to be true'. Europcar policy is to rent out cheap and later charge your credit card for phantom services. Please read on. In January 2014 the web provided the most convenient rent-a-car at Stansted and we booked via CarTrawler for 2 days a car with Europcar. CarTrawler offered for € 6.90 per day an insurance to cover the GBP 1,000 own risk Europcar applies. Collecting the car at Europcar Stansted we were offered the same extra insurance for GBP 30 per day. With a rent of less than 40 hours we could do without the extra cover. What a m
  5. Hello all, I hired a car via Holiday Autos, and it was provided by Alamo, who in turn actually subbed it out to Europcar when I actually received my rental voucher...... and that is fine. When I got to France I went to pick up the car, and decided to take out the policy excess insurance, and paid for it there and then (or so I believed I guess)..... which was something like 150EUR A week after my holiday I got a bill from Europcar which detailed that VAT had been charged on this excess policy..... this seems illegal to me. If the rental insurance was taken out seperately wh
  6. I booked and paid for a car to be delivered to my home address at 5pm tonight. It didn't arrive. I called Europcar at 5.45pm to ask what's going on. He said he's sorry but his colleague forgot to inform the branch of my address, so they couldn't deliver. He said the branch has now closed so there's nothing he can do. So I'm stuck for the weekend without a car and have to cancel all my plans. I pushed but they said there's nothing they can do. After around 2 hours on the phone and a huge amount of hassle... He re-arranged delivery for this Monday (2 days away), and said that there's n
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