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Found 21 results

  1. I will try and be as brief as possible with this. My partner hired a taxi from a local cab hire firm back in July 2017. He paid a deposit on taking the car. The original car had a lot of problems and kept getting taken into the garage for repairs. As it was licensed to another county, they could not provide another vehicle when repairs were being made and therefore could not work. Another time with this particular car, was told it was repaired, filled the tank £50 and then it broke down again (no recovery or breakdown service offered either, despite paying £200 per week!). They said they would get a replacement car, told it would be an Octavia - then given a Dacia Logan (may be fine for nipping around town) totally not cut out for taxi work! Still paying the same rent. As he got licenced locally, he asked for a locally licensed car (to avoid past issues). They dragged their heels with this and finally got given another Dacia in Jan 18 despite saying he didn't want another Dacia as it is majorly uncomfortable to work in. Finally managed to get our own car plated so returned the car to taxi hire firm. I emailed and checked account balance was zero and have email to confirm it was. Contract states a period of 6 weeks for return of initial deposit. Waited the six weeks, didn't get it, I called and was told no it was 8 weeks and would be paid on a certain date. Waited another two weeks, still nothing. Called again and told the woman who deals with it is on holiday. Chased again the following week to then get an email stating that as he did not keep the last car for 6 weeks that he would not be getting back his original deposit and also that he owed them about £150. This figure is not correct and is due to their errors when car was taken in for repair etc half way through the week when rent was paid in advance. I called CAB and they have told me to write letter to them with the argument that it was a continuation of the original contract as he had a car from them permanently from July 17 to Feb 18. I just wondered if anyone can help me out with some wording for the letter to them. I have heard that many other people have had trouble getting deposits back. The company are highly unprofessional imo. Any help would be greatly appreciated. Thanks
  2. Stirling CAB publishes Plain English Guide to help sort out Benefits READ MORE AND DOWNLOAD THE GUIDE HERE: http://stirlingcab.org.uk/
  3. Hi Quick bit of advice needed regarding filling out financial statements which has been requested by my ex local authority. Basically we have outstanding council tax debt with North Herts Council from around 6+ years ago. they got a court order and we was paying this off at £20 a month which we agreed with them. About a year ago they decided that they wasn't going to accept £20 a month any more and wanted £40, well we told them this was unaffordable and payments ceased. This has now escalated to Bailiff levels so we contacted the Council to say we weren't going to give the Bailiffs anything and that it's in their best interests to take the debt back and accept the original payment of £20 which was all we could still afford. They said we had to fill out a financial statement so we visited CAB who gave advice and provided the forms to send them. filled these in and emailed them off and the council have come back saying these forms should have been filled out by CAB themselves (never had to do that in the past) and they are not accepting what we sent them! Personally I think they are just being bloody minded, so they've been told as it's school holidays and I'm on my own all day with three kids, two of whom are Autistic, and the fact my Husband has moved out as we've now split up, this won't be possible till September. Is this correct that CAB have to do this form? Thanks Lisa
  4. When my husband died last year we were in arrears with our Council Tax. I went to the Council and an arrangement was put in place which I've adhered to. Until yesterday, no problem. Yesterday, two letters come through the post from Ross & Roberts addressed to my husband. They were pay up within 7 days or we will take you to Court letters. Being somewhat bemused by these letters, I had a vision of letting them take my husband to Court, me going to Court to "represent" my husband and asking the Judge if the Court could employ the services of a Medium so my husband could state his case from beyond the grave!!! Being serious now. Someone, has slipped up - badly. I don't know if this is the fault of the Council or Ross & Roberts and I'm not sure whose cage to rattle first about this but cage rattle I will. I haven't had anything from the Council themselves, just this DCA. I'm wondering if I can sue them for harrassment and causing distress. It would be nice to turn the tables on them for a change. Any advice welcome.
  5. Can any legal buffs tell me if the Microlise "Spy in the cab" system, as some call it, can be used in a disciplinary, or does the employer have to rely on the CCTV system that is installed?. I was on the understanding that the microlise syatem was to check on drivers standards of driving, not whether they missed part of a route or not. Any help would be greatly appreciated.
  6. Hello, I have a problem, I have some debts with Lending Stream, I approached the CAB and informed lending stream of this and gave them a reference number so that they can communicate a payment plan. This has been going on since April, countless times my CAB officer has attempted to contact them to no avail, they do not respond. However I do get message still from CRS/Lending Stream about the debt, the other day I got a text message from CRS stating they had not received the payment from the plan agreed with my debt authority, which is not true because nothing has been agreed. My officer has contacted both parties yet again but to no avail. I've tried calling both parties also to see why they aren't responding to CAB but all I got was the debt it still with the other party and both sides not being helpful. Any advice on what to do or what may occur next?
  7. - MSE Based Article. Take The Survey Here
  8. The Citizens Advice Bureau (CAB) usually advises well, but they do make some really silly errors, this is just one of them, almost like opening your mouth without thinking. In there advice on buying a used cars, they say: I don't think any motorist would class a worn out clutch as a minor fault. Draft it up and get it proofread before publication CAB.
  9. Hi All I have an unusual problem so i'm going to state all the facts: I called a cab to pick me up from home to take me to my local tube station as i was running late for work. The cab pulled up to a nearby set of traffic lights and was in a line of traffic waiting to turn right (it was a red light). There are two small lanes on the approach to the traffic lights, one to turn left and one for right. the left lane was empty. I asked the driver if I could get out there and cross the road to the station instead (I was in the rear passenger side seat). He said yes and in fact that was more convenient for him. I paid him and then opened the door to get out - I keep running this through my head and i definitely looked first and did not see anything coming - . Just as I was about to step out I looked out of the open door and saw a car coming down the left lane at speed. I leaned back in and tried to pull the door shut but was slightly too late and the other cars wing mirror hit the cabs door edge. He obviously didn't see me either. The was no visible damage to the cab door. the was quite bad scratching to the other drivers mirror. We all pulled over and got out. The cab driver started swearing and looked at the damage to both cars and said 'I've got to get to another job, sort this out between you' jumped in his car and drove away before anyone could stop him. The other driver managed to get his license plate number. I was completely confused about what was supposed to happen the other driver said 'I'm not bothered with you, you're a passenger' and started getting into his car. I stopped him and said 'at least take my number' which he did and drove off. I realised later that didn't have any details or pictures of the damage. The cab driver has since got my number from the cab office and has said 'its your fault but I am willing to pay half the damage and but I don't want this going through my insurance' he was a little arrogant about it saying that he thought he was being more than reasonable to which I replied that I think I am too for being willing to pay the other half as I could have just walked away. He then started threatening me with the small claims court. So the situation stands at this. I have no way of contacting the other driver and I imagine he will just go down the insurance route and there is nothing I can do about it. The cab driver shouldn't have driven away. Can the cab driver actually pursue a case against me? Don't cab drivers have insurance for just this sort of thing? Thoughts welcome please!
  10. I have heard this morning that Citizens Advice and Citizens Advice Scotland are making a nationwide request for information surrounding the private parking industry. I am aware that some offices in Scotland have been very pro-active on this issue, however there appears to be a lack of consistency. It will be interesting to see how this pans out as I seem to recall they upset Retail Loss Prevention over similar issues not that very long ago.
  11. Seems CAB have no idea when it comes to parking on private land and offer incorrect advice in my opinion. Have a read here and see if you agree.
  12. Citizen Advice Bureaux has released the following : - What is theBenefit Cap Read more: http://www.adviceguide.org.uk/england/benefits_e/benefits_welfare_benefits_reform_e/the_benefit_cap_what_you_need_to_know.htm
  13. Hi Thought Id post this link from Citizens Advice Bureau on Benefits and Consessions for Armed Forces, Veterans and their Families. http://www.adviceguide.org.uk/england/your_money/benefits/benefits_and_concessions_for_the_armed_forces_veterans_and_their_families.htm?gclid=COL8iaGz17UCFaLHtAodCkQAtg
  14. This is a handy link for those affected. http://www.adviceguide.org.uk/england/benefits_e/benefits_help_if_on_a_low_income_ew/help_with_your_rent_-_housing_benefit/housing_benefit_cuts_for_social_housing_tenants_from_april_2013/housing_benefit_-_bedroom_calculator_for_social_housing_tenants.htm
  15. Hi Useful new information resource here from Citizens Advice on bankruptcy Income Payment Agreements & Orders that includes a user friendly guide calculator. http://mymoney.nedcab.org.uk/moneyadvice/ipaipo.asp http://mymoney.nedcab.org.uk/moneyadvice/bankruptcypoc.asp
  16. Hi Press release by CAB on the Goverments decision to give OFT powers to suspend consumer credit licenses with immediate effect. http://www.citizensadvice.org.uk/press_20120719 Interesting
  17. A company that sues shoplifters on behalf of retailers has accused a Citizens Advice Bureau official of organising a campaign of harassment against it. The firm, Retail Loss Prevention (RLP), has also threatened legal action against several consumer websites because of comments on their forums. It wants to uncover the identity of internet critics who have called for the company's business to be disrupted. The CAB official denies the accusation. RLP has accused its critics of trying to damage its business in a "vindictive" campaign. http://www.bbc.co.uk/news/business-18595023
  18. Hi all, I have been a member of the CAG for a while now and have in the past successfully sued Nationwide for my bank charges but it has been quite a while since I have been here. I also have a credit card with them and they have been nothing but vindictive ever since I recovered my bank charges. I have been studying for a degree which I have had to give up, partly due to ongoing financial problems and depression , all exacerbated by the ridiculous and, I would say criminal, behaviour of Nationwide. For the past 2 or so years I have been trying to pay the card off, but due to the nature of living off student loans etc. it has not always been possible to maintain these payments. I had been proactive and advised them in advance that I would be experiencing difficulties but they did absolutely nothing to help! Now I find myself in a position whereby I have had to give up my degree and therefore am no longer in receipt of any finance, I am in the process of job hunting but this has not affected Nationwide's stance either. They have passed the debt, a measly one at that, to their in house collections dept. KPR. I have been to the CAB recently and they have arranged for me to see one of their professional debt counsellors, but in the meantime they also phoned some of my creditors to ask them to 'lay off', at least until I have seen this counsellor. They all obliged EXCEPT for Nationwide who refused point blank to the CAB guy down the phone - he was aghast! Sorry for the length of this intro but I felt it better to lay a good foundation, so to speak. What should I do? Should I send a CCA request as I have been reading and if so, who to? Nationwide or KPR? Any advice would be greatly appreciated as I can't handle this treatment anymore, I have enough on my plate without the corporate greed and bullying tactics being demonstrated by the Nationwide. Kind regards
  19. Lost my job, got into debt, took out new (eagerly offered) borrowings to pay old borrowings and survive until things got better (silly boy). They didn't. Even now the bank still tries to get me to borrow more, even though my rating is shot and I would have no chance even if I wanted to. I need support as my money problem is reaching crisis level (can't pay the rent). I have disputed several accounts where they do not have a legal agreement.... ....so I went to the CAB for advice. They want to take over dealing with the creditors, but insist on dealing with all of them, including the disputed accounts. This puts thousands of pounds "back on" my debt list and doesn't seem right as they don't have legal agreements and maybe the fight was giving me some of my personal esteem back. The other option they are advising is bankruptcy. OH isn't happy as we have some horses that bring in a small income and we may lose them "battered through a sale ring for meat". We are doing our best to sell them to help us survive but the market is dead and you can't give them away, literally. Parents gave us some money a while back and technically they own the horses but we haven't got anything in writing. How can we protect them if we go bankrupt? May lose OH if we go bankrupt, but that is another story. Aegis have written to me and have bought a disputed account from AIC. Capital One say if we don't pay they will sell the debt (disputed account- reconstituted agreement only). Am I bothered? I spoke to Natwest last week and they gave me 28 days to provide I/E information, then Triton letter arrived almost immediately threatening action. Lost direction now and things seem worse than ever. Do I hand over to CAB? Help. RR
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