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  1. Hi all, I hope someone can offer me advice regarding how my Landlord and the local council housing officer dealt with new tenancy agreement. By chance on the 9th September while checking an email account I don't use much, I noticed a message from the council housing officer who deals with the tenancy agreement between myself and private Landlord, chasing up a new agreement from my LL Much to my shock and horror, the Landlord had first relayed the new tenancy agreement to her back in early February along with a section 13 notice of a rent increase of £159 per month from 1/3/2021. She sent this to my email address on 4/2/21, again I did not see this and it then got lost among the hundreds of junk emails I get every day. I received no other forms of correspondence, no letters to my home address, not texts and no phone calls. She chased this up on 29/5/21 again by the same email address and nothing else, again this was missed by me. Finally on the 9/9/21 she chased it up again, asking if I wanted to sign the new agreement. I only noticed this by chance as I had been flagged to a school email so was checking my inbox. I was in total shock that for over 7 months this had been sitting there outstanding and never once, other than the times I've mentioned, did either the LL or housing officer bother to try and contact me by other means and that I was now in a very difficult situation indeed. I have lived in my home for 10 years 6 months and have often gone for long periods of time between the end of one tenancy agreement (assured shorthold) to the signing of another and what with all the carrying on with covid this year, I hadn't really given it a second thought that I'd not heard from the LL Sorry this is dragging on, please bare with me..... I receive LHA which has been paid at the three bedroom entitlement, which covered my rent. I have three kids 12 (girl) 15&17 both boys, so now entitled to the 4 bed rates, so the increase isn't a problem for it being paid - BUT as this has been left so long, I'm now according to the LL 7 months in arrears for the increased amount and owe them £1113!!! If they'd made me aware back in February I would have applied for the increase straightaway as it makes no difference to me I've informed them that I will sign a new contract starting from the 16th of September as that is when the LHA has been increased from, but they are ignoring me. Surely the poor means of correspondence and lack of communication by them isn't my fault so I shouldn't be held accountable for any arrears? As far as I'm concerned I've still been on a rolling contract all this time at the original rent, which has been paid on time every month? Well done if you got this far and thanks for any advice Lisa
  2. Thank you that's very helpful. She had nothing discussed with her and has never received anything in writing, also just found out she wasn't even given any kind of employment terms and conditions or company handbook when she started, so the whole set up needs investigating
  3. Hello, I hope someone can offer some help regarding furlough pay. My sons girlfriend, who's 17, was working part time (zero hours contract) in a well known sandwich shop from October last year and was put on furlough pay when lockdown started. She didn't receive anything in writing as to how much furlough she would receive but for the first 2 months she got £149 which was 80% of her average earnings. In June she worked just for 3 hours and for that month her furlough went down to £75, again she didn't get anything in writing regarding this change. The company have offered her no further hours, but have employed family members since to work in the shop. She received £75 furlough for the months July and August but nothing for September, again nothing in writing or even a phone call to notify her of this. Her payslips are also sent to her around a week after she's paid, or not sent at all. She has questioned her boss who claims he doesn't have to pay her furlough if he doesn't want to, but as she's received no notification of this or offer of returning to her work, feels this is being handled totally wrong. I've advised her to raise a grievance, but not sure whether to take it one step further and report this to HMRC to investigate as something seems very dodgy. Any thoughts or advice appreciated. Thanks
  4. Hi My garage door (up and over) is old and knackered and came off the runners, broke where the cable attaches and got stuck in an open/half hanging way about 4 weeks ago. I text my LL twice and got no response so I emailed him along with his wife moaning about it being ignored and the fact it's full of our things such as bikes, tools, two freezers full of food and anyone can just walk in and take what they like and that as the back door from the garage to the garden was also broke an couldn't be secured, everything in my garden was also open to theft. This prompted a response and she got back to me. It then took almost a week to get someone out to manage to close it, not fix it though, but I pointed out this wasn't just to be left as I have loads of possessions in there and the kids can't access there bikes or scooters it was still urgent. This was about 10 days ago and not heard anything else from my LL's and a few days ago the door started to cave in again, so I've now text her twice and tried to call but had no response. The high winds today are pushing it to the point where it's going to collapse and quite frankly I'm pi**ed off as it's now leaving all my possessions open to theft, insurance is invalid as they're not secured and still no answers from my LL. I've emailed them to advise if I don't hear from them within 48 hours I will get someone round to either repair or replace the door myself and then bill them for the costs. Am I within my rights to do this as I'm at a loss what else to do. Thanks Lisa
  5. Apologies if this is in the wrong area but wasn't sure where else to post. My sister died in August 2016 and as she died without a will everything was left to her husband. Now here comes the complicated bit......She had bought her house from the council at a large discount before she met her future spouse and lived there with her two teenage children. A few years later she got into huge financial trouble and was struggling to pay the mortgage so when she got with her husband he took over the finances and sorted out the debt and it became a joint mortgage. A few years later and she was diagnosed with terminal breast cancer so her life insurance was cashed in and the majority of the house was paid off, leaving some over to enjoy the final few years of life for my sister. Fast forward to now and her Widower has literally cut off her two children (now adults and with their own families) sold the house for £260k which is around £30k under it's market value and moved on without even informing my niece so she could go and clear the loft of all the very precious family mementos which were in there. He is now threatening to take her to court claiming she owes him £6k, which he gave her as a gift just after my sisters death to pay off her debts, stating that it was actually a loan. There is nothing in writing or evidence of my niece agreeing to it being a loan. 1st question, can she just ignore his demands for the repayment of the £6k if there's no written or signed agreement it was a loan 2nd question, was he legally allowed to sell the property on without informing my Neice and Nephew knowing there were a large amount of their personal keepsakes in the house? Thanks for any advice
  6. Just had a scrawny, unkempt individual knock at my door claiming to be from Resolve Call Credit. I have no idea who this company is and have never received a phone call, email or as far as I know, letter, from this company. He wouldn't tell me what it was in regards to until I'd give him security details, to which he was told to "go away" or words to that affect, as I wasn't going to disclose my personal details to a complete stranger who knocks at my door and won't tell me why He posted a letter through with contact details and that this is the first visit. Now do I contact the number on the letter or just ignore it, as I really can't think what it's for. I'm just worried if I do call them it could be in regards to a very old statute barred debt and by doing so means I will be acknowledging it. It doesn't bother me if they knock everyday, they will be told the same thing everytime.
  7. It is a public highway. TBH I don't think they'd care about any damage as I'm assuming they've been taken in part exchange so the dealers already got what they want out of them
  8. Its Ken Brown Motors who are a big Kia dealer. Photos have been taken and I've reported a few to the DVLA and also the local council as abandoned vehicles as some have been there a few weeks now
  9. Hi. Just wondering if anyone can confirm what a dealerships legal responsibilities are regarding the cars they've taken in part exchange? Basically a local dealer has taken to parking over 10 cars, which are all untaxed and some no MOT, on a narrow no through road which leads to a very large and busy school. Its been going on for a few weeks now and causing huge congestion problems at school run time as cars are unable to pass to and from the school. Want to confront them but obviously would like to know how the law stands first Thanks
  10. Hi Not sure this is the correct place to post this so apologies if not. I arranged for my car to be collected for scrap through a company called removemycar.co.uk, who are rated very highly. A local salvage company contacted me and arranged to collect the vehicle on the Friday (14th) and the payment of £148 would be transferred to my bank the same day by BACS. When the car was collected the man left a receipt also stating on it the price and how it was to be paid and advised that once he was back with the car the payment would be processed. No payment has been made yet and all I'm getting is excuse after excuse. First it was "the payment went through on Friday by BACS" Called my bank to check on Monday and they couldn't see any payment waiting to go into my account. Called them back "oh the girl who does the payments is off sick today but it will be done by instant transfer tomorrow (Tuesday)" so they obviosly lied to me about it being paid on friday Tuesday came no payment by the end of the day. Spoke to them today, "oh we've been having problems today but it will definitely be getting paid into your account within the next hour" as of yet nothings gone in and so it goes on. How would I pursue this if my worst fears are correct and they're trying to pull a fast one and not pay me? I have the email from the removemycar website confirming the amount to be paid, plus the receipt from the salvage company, but who do I go to to chase my money? Feeling very annoyed by it all as the salvage company has great reviews yet for some reason are just taking me for a mug
  11. Hi I'm posting this on behalf of a friend who is at the end of her tether regarding the treatment she is receiving from the local Council. Long story short, she has been placed in temporary accomodation along with her 5 kids aged 2-14, having had to leave the emergency accomodation she was put in after her senile old father threw her and the kids out on the street one night. The house has the bog standard set up of front door, back door from lounge to the garden and a side door. She has only been given keys to the front door meaning she has very difficult access to the garden, but what worries her most is if there was a fire or they had to get out the property quickly the only way out is the front door which wouldn't be much use if that was blocked by a fire. She spoke to a woman at the council this morning who in a nutshell said "oh well we try not to give keys out to the back doors you'll just have to manage and if you had to escape you'd just have to try and get out the window instead"!!!! Surely this can't be right? If she's paying rent to stay in a property surely she has the right to access and exit it through all it doors? Any advice appreciated as they talk to her as though she's some kind of ****** chavvy single Mum which she's far from being. Thanks
  12. Hi Asking for a friend Can someone please confirm that a straightforward passport renewal doesn't need a counter signature. There's no change of name or much change to appearance so from what I can see just need to fill forms out and supply new pictures? They've got an appointment at the passport office on Wednesday so just want to make sure everything is correct before travelling up there. Thanks
  13. Its with Equita. The car is a 54 plate Peugeot 206 and not in great condition. I have emailed the council today pointing out I refuse to give the Bailiffs anything and the situation with my children etc, But I wanted to know where I stand in regards to whether my car is seen as being vital so cannot be seized
  14. Hi Can someone please advise whether my car is exempt from being seized by Bailiffs for a debt of £1700 when it's only worth about £400-£500. It's also vital as my role as carer for my two autistic children, it's not an official disability car but I'm their registered carer and need it to take them to appointments and to and from school as public transport is a no go due to their condition. As I understand vehicles with a value less that £1350 that are needed for work are exempt, does my role as a carer put me in this category? Thanks Lisa
  15. Thank you, I might as well wait a few more weeks and save myself a tenner Would the following details be sufficient: - My full name and D.O.B My ex husbands full name and D.O.B Address which was repossessed Dates mortgage ran from/to
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